Pensiunea Buon Gusto Sibiu-motorcyle friendly,city center

By far the worst and most hostile hotel experience I’ve ever had in Romania – or anywhere else. When I arrived, I politely asked for a double room and the price. They showed me a room with a queen bed, exactly what I needed. I then asked if they could match the cheaper online price — they refused, which was fine, so I booked online anyway. Only a few minutes later, the manager came to me in a shockingly aggressive and unfriendly manner and told me I would now get a completely different room — a tiny one with a single, miserable-looking bed. She openly said that because I booked online for the lower rate, she would punish me by giving me that bad room, even though plenty of proper double rooms were clearly available. The situation got worse: • The room was freezing cold, with the heating completely off despite 6°C outside. • The bathroom was dirty, clearly not cleaned properly. • And when I tried to ask politely for help, I was verbally insulted and treated in a humiliating way. This behavior is absolutely unacceptable for any business that calls itself a hotel. It was hostile, unprofessional, and intentionally disrespectful. I strongly advise everyone to avoid this place. It’s not just poor service — it’s openly malicious treatment of guests.

Good location

Our hosts were wonderful and so accommodating. It was my partners birthday and Vanessa went out of her way to make her day special. Really nice people and comfortable rooms with personal little touches. We highly recommend staying here.

Alles wunderbar

Nuestra estancia fue muy agradable. Vanessa se encargo de que cada detalle fuera perfecto desde abtes de que llegaramos. Lo unico que debo mencionar es que si viajan de paises calurosos, sera bueno avisar al host y hacerle saber que temperatura tener en el estudio. No hubo ningin problema que no pudiera ser rápidamente solucionado al respecto de la calefacción.