DownTown Boutique House - CA Domus Collection

Não é um hotel, é uma hospedagem, como airbnb. Pontos positivos: - A localização é excelente. É possivel visitar os principais pontos turisticos a pé. - O serviço de arrumação no quarto funciona bem. Pontos negativos: - Não tem recepção. - Fica localizado em um predio bem antigo no Centro de Roma. O elevador não funciona. Precisa carregar sua bagagem pelas escadas (2 andares). - O acesso ao prédio à noite é feito por um link no app. Chegamos à noite não sabíamos disso, ficamos esperando na porta por um tempo até que um hóspede saiu e nos informou. - O apartamento é apertado e desfuncional. - Após fazer o check out às 10h não tem onde deixar a bagagem, caso precise até mais tarde. Te cobram uma taxa "late check-out" por E$ 25.00.

Quarto bom,atendimento otimo,central,tudo a pe

Easy out of hours check in (1am arrival). Staff member very friendly. Bed too hard for us.

I recommend this hotel 100%! This hotel was close to everything that I did not have to take taxis and I just walked the whole time. I got complementary wine for being a silver Expedia member which was so good! Super friendly staff.

Location is great, however all other things are poor. Especially, cleanliness is the biggest concern. Initially they gave us a room which was rather like a storage room with a bed added to it (ie. cupboards loaded with messy stuff; extremely dark; although all other rooms had numbers on the door this one had a sign resembling a staff area; there was a scaffolding with people actively working on it just outside of the only window which didn't have any curtains...), although the assigned room on the system was different. Later we moved to room that we are supposed to, which was in a slightly better condition, but still with unsatisfactory cleanliness. They do not reply any questions via Expedia chat, you only receive automated process messages. Once you arrive, there is a Whatsapp number which they respond but with hours of delay even during the day, and to underline that it is the so-called emergency contact. To draw an objective picture, we were offered free early check-in (ca.40mins) and baggage locker on the day of departure. However, in comparison to all the negative experiences we had these were negligible benefits.