Agura Hotel - Guest Room

I booked online with Hotels.com and when I arrived to check-in they told me that my room wouldn't be available and that it was being fumigated. They didn't offer me another room, they didn't offer me a refund, nor did they try to help me book another room somewhere else. I arrived around midnight and had to try and find alternate arrangements in the middle of then night (I am a female and was traveling alone). Totally unacceptable. They didn't even send me aessagd in advance to let me know.

It's an old hotel, needs rehabilitation, renovation and reactivation. My toilet door locked me for 2hours, I was shouting no body heard me, no room service , I have trekked outside to buy soap and tissue, no towel, nothing given to me. TV is blind, mosquito had their feast on my body, they said no mosquito repellent available. Agura hotel is as good as a short time chalet.

I am embarrassed using your platform for the second time , they told me in hotel my reservation is not been seen . That they are not longer collaborate online . I paid money using Ur platform on the end I was forced to look for another accomodation!!! I am very disappointed

The place was very bad. The pictures showing on the web sites is not the same. The building conditions was in terrible shape. The rooms are very bad. I don’t know what kind of words I should use to describe that dirty place they call it hotel. I have to select a room from 8 rooms they show me and non was suitably to sleep in . The final one I choose did not have a key so I finally have to leave the place and look for another hotel. They still have not refund me my money

The A/C need to be on while the generator when the generator is turned off after a power cut as the weather is outrageously hot.