River View Hotel

Beautiful property with great amenities. Breakfast was also delicious and staff were helpful.

have lots problem--!

When we arrived at 7:30pm, exhausted, the hotel appeared closed. We went to a restaurant with WiFi. I texted through hotels.com but received no reply. They clearly state on the listing that check in is available until 11:30pm. I also called but received a message in Lao and then English that they were unavailable and to try later. We had to find another hotel. The next day I received a text apologizing that the receptionist hadn’t read the post. They asked for my phone number, which I sent, but they never called me despite several requests via texts. Every time we walked by the hotel it was closed. I asked them to cancel the reservation and refund all four nights but haven’t heard anything since they asked for my phone number. So I guess I had to pay for 4 nights without ever entering the property, even though we were staying at a hotel very close by. I am disgusted and hope that Hotels.com will do the right thing, as I have been a loyal customer for many years.

A few minor issues that any seasoned traveler knows they will encounter, but overall, the staff is very friendly. The view is breathtaking to wake up to. I would stay there again!

Place was HORRIBLE, STAFF VERY UNFRIENDLY. LOST MY SHOES 2 TIMES. Breakfast was horrible, staff ate before even offering me anything, also very BAD choices. Basically scrambled eggs. Wouldn't recommend if it was the last place to stay, rather sleep on the street .Pool isn't even located on the p roperty.