River View Hotel

Établissement familial

Beautiful property with great amenities. Breakfast was also delicious and staff were helpful.

have lots problem--!

When we arrived at 7:30pm, exhausted, the hotel appeared closed. We went to a restaurant with WiFi. I texted through hotels.com but received no reply. They clearly state on the listing that check in is available until 11:30pm. I also called but received a message in Lao and then English that they were unavailable and to try later. We had to find another hotel. The next day I received a text apologizing that the receptionist hadn’t read the post. They asked for my phone number, which I sent, but they never called me despite several requests via texts. Every time we walked by the hotel it was closed. I asked them to cancel the reservation and refund all four nights but haven’t heard anything since they asked for my phone number. So I guess I had to pay for 4 nights without ever entering the property, even though we were staying at a hotel very close by. I am disgusted and hope that Hotels.com will do the right thing, as I have been a loyal customer for many years.

När vi väl hittade hotellet så var det bra. Hotels.com har fel namn, de har bytt namn till Hana River view hotel. Enkla och rena rum med den finaste utsikt över floden och bergen du kan tänka dig. Skönt säng, enkelt badrum, enkel frukost. Balkong med möbler.