Riverside Hotel

Only a small bar area open acting as a “restaurant”. Very limited curry menu only and not all items even available. Limited drinks selection.

Hotel currently undergoing renovations but nothing spoilt the trip it’s well run and friendly and my room was very nice and clean and comfortable

I have no idea how this place has a 3* rating or a 7.9/10 on Hotels.com. Other review sites have it as 3/5 my fault for not looking further before booking. I booked an executive suite and was given a small old twin. I asked to swap and was given a double room that reception assured me was an executive suite but it looked nothing like the pictures on here. Bar area is very tired as is most of the hotel, may be going through a renovation but needs lots more work. My bed was two singles pushed together with the mattresses from 20 years and 10 years ago respectively. Both awful. Stayed in room 118 and the bathroom was fine bedroom not so much. Also the car park had loads of gas canisters left all over it. I’m assuming this is where the local teenagers come to get high.

Didn't eat or drink there, unfortunately, but was impressed by staff - they were personable and keen to help. Plenty of visible parking space - criminals would not be able to act in secret, so it felt safe. Room was comfortable and spacious, air conditioning worked well to cool or warm to the right temperature.

The hotel was perfectly situation to Stoneleigh Park. However, it was clear that the hotel was being renovated. Our room was small with some type of arabic writing, or similar, on the furniture. The restaurant was closed and we ate in the bar. Very short of staff who did their best. Looking at the history of this hotel, maybe it should have been closed, renovated and reopened when ready to accept paying guests.

A large recently renovated conference type hotel with economic weekend rates. Clean, tidy and comfortable for an overnight stay. Only downside was a small bar with bottled drinks only and a very minimal restaurant menu. A short two mile drive to Kenilworth provided an abundance of food and drinks.

No lift to first floor

The hotel gets mixed reviews. For my purposes (single traveller, 1 night business trip) it was very good especially for the price. I had a newly refurbished room with king sized bed. The room had plenty of space, and was very clean. Lots of parking on the hotel in a safe area. Staff were very pleasant and welcoming. I'd say the hotel is being gradually upgraded to a budget, which given the cost of my room is fine for me. There was no chair / desk which is slightly annoying when on a business trip, also strangely no bedside table or similar. Location: it is about 1.5 miles walk into the centre of town. I quite enjoyed this, and got a bus back; the bus stop is right outside hotel, and you get live bus times on the Stagecoach app These were minor issues for me, everything was good and I would stay again if doing the same trip

Lovely room, great shower, TV was ok, great location and best of all it has a car park !

Property needed renovation. It’s in the process of renovation. There is limited dining room. There is limited bar space , some of the fixtures and fittings in the bedrooms and bathrooms of poor. I really need replacing but they are off to a degree working on it but it’s got a long way to go.

I'm sad to offer this hotel is very tired; my room was not cleaned well and the bathroom was similarly dirty. Very few staff available and this meant very slow service. Restaurant choices limited.

Clean room, nice staff didn't go to the bar or had breakfast

Absolutely disgusting hotel. If we weren’t tied for the night we would have been away! Everything close by was booked. 3 rooms we went in to get one partially ok! The bed was the worst bed I think I have ever lay on! The cleanliness was vile. Hairs in bath! The dust was an inch thick! It’s the worst place I have ever had to stay. After checking in there was no way we were going to eat there so we ventured into Kenilworth

Clean. Staff lovely. Room was modern and clean. Shower wonderful. Everything we could want from a hotel at the very reasonable price. Didn’t have breakfast so can’t comment on that.

Good location, room was clean and well equiped. Could not find a hairdryer. Would stay again if in the area.

Property was tired and in need of modernisation. When we arrived the bed had hairs and toe nail clippings in, the floor looked like it needed a hoover and dust on bedside cabinets. There was only one staff member who was running between the reception and the bar area.

Clean rooms and friendly staff

I arrived around midnight to a freezing cold room (air con had been on), after needing to go back to reception because the card didn’t work. As I went to use the bathroom I found a dirty pair of underwear hanging on the back of the door. Back to reception, they came to retrieve the item. I was promised a partial refund but this never materialised. Asked again at check out and was told the manager would be in touch but nothing so far

A friendly welcome and a very clean, comfortable hotel which served our purpose of a one night stay whilst attending a family celebration.

Stayed for one night as we were attending a concert at nearby Warwick. We arrived before our check-in time, but after a coffee we were allowed access to the room early. The room was lovely and clean with crisp white sheets and fluffy white towels. The bed was a little too soft for my liking but that’s personal preference. The bathroom was a little dated, but perfectly clean, although it had no bin in it. Also there was no hairdryer in the room, but possibly could have been provided if asked for. The staff were very friendly, helpful and accommodating. A very acceptable place to stay and I would recommend if you just need to basics of somewhere clean to lay your head with no fancy extras.

Somewhat bewildered by the total lack of information in the room! The staff were very friendly and helpful, from check-in to room maintenance and breakfast. The most common phrase they all used was "I am very sorry", meaning that there was really nothing they could do. Finding out meal times and location, getting menus, how to operate the very complicated tv, getting the key card to work again ("it needs to be re-activated after 24 hours"). This was like something out of a television game show. On the second day our tv remote control disappeared, and we had to get another one! Maybe I am being a bit unfair, as the room was clean and comfortable. There was no sink plug, and the tap, when full on splashed everywhere, but the shower worked well, although a bit of it was missing. Hint: you may need a non-slip mat for the shower/bath. Apart from the continual fire alarm waking us up each morning every time somebody at breakfast made some toast ("I am very sorry"), it was, well, adequate. Would we come here again? Hmmm.

Stayed in basic room for the first 2 nights, room clean but needs updating. 3rd night room upgraded...very good

Room was clean but the double was 2 singles pushed together and only I flat pillow each . We had an ironing board and no iron .. the shower was good and so was the air con

Disappointing Stay at Riverside Hotel, Kenilworth — Room 228 (23rd to 26th June) I stayed at the Riverside Hotel in Kenilworth between 23rd and 26th June 2025, and unfortunately, the experience was far from satisfactory. To begin with, room 228 lacked a desk or table, making it impossible to carry out any work comfortably. For a hotel that claims to accommodate business travellers, this is a basic and expected amenity that was noticeably absent. On the first morning, the fire alarm began sounding at 6:30am and continued every two minutes for a prolonged period. This was incredibly disruptive and completely ruined any chance of a restful start to the day. The main light in the room wasn’t working, meaning the room remained dimly lit throughout the stay — an issue that should have been identified and rectified prior to check-in. Dinner was also a disappointment. I ordered the lamb curry, which, although it had decent flavour, only included six small pieces of meat. For the price charged, this felt stingy and poor value. Incredibly, over the entire four-day, three-night stay, the room was supplied with just one 20ml bottle of bath/shower gel — which is frankly ridiculous for a stay of that length. It gives the impression of cost-cutting at the expense of basic guest comfort. To make matters worse, from the second day onward, my room key stopped working, requiring repeated walks back to reception to have it reset. This was an unnecessary and frustrating inconvenience.

Didn't eat or drink there, unfortunately, but was impressed by staff - they were personable and keen to help. Plenty of visible parking space - criminals would not be able to act in secret, so it felt safe. Room was comfortable and spacious, air conditioning worked well to cool or warm to the right temperature.

It was all perfectly fine apart from the shower curtain which had been positioned especially badly giving you only 30cm of showing space!

One night stay prior to a trade show at the NEC. Very little phone signal or 5G. WiFi was pathetic. Bed was okay. Room clean Expected better from a £95 room rate

The staff was very polite and helpful, the bed was very comfy

The hotel gets mixed reviews. For my purposes (single traveller, 1 night business trip) it was very good especially for the price. I had a newly refurbished room with king sized bed. The room had plenty of space, and was very clean. Lots of parking on the hotel in a safe area. Staff were very pleasant and welcoming. I'd say the hotel is being gradually upgraded to a budget, which given the cost of my room is fine for me. There was no chair / desk which is slightly annoying when on a business trip, also strangely no bedside table or similar. Location: it is about 1.5 miles walk into the centre of town. I quite enjoyed this, and got a bus back; the bus stop is right outside hotel, and you get live bus times on the Stagecoach app These were minor issues for me, everything was good and I would stay again if doing the same trip

This hotel was an easy cheap grab and with no surprise was not the best, lack of water pressure was like being pissed on in the shower, beds separately are comfortable unfortunately we paid for a king and received 2 singles pushed together which left a nice indent in my back, TV very good though, staff are okay checking in witnessing someone being double charged was a bit off putting though

I'm sad to offer this hotel is very tired; my room was not cleaned well and the bathroom was similarly dirty. Very few staff available and this meant very slow service. Restaurant choices limited.

Albert on reception was extremely helpful, not just checking me in, but helping get into my room as I couldn't get my key to work not once but on two different occasions, he also sourced a hair dryer for me, which I expected to be in the room considering it was an executive room. The staff were welcoming in the restaurant at dinner and at breakfast

Clean and tidy staff very helpful

A few of us checked in for a couple of nights for an exhibition nearby. Easy and convenient location. Rooms were spacious and comfortable. With food available for both evening meals and breakfast. The best thing about the hotel though is the staff. Albert is awesome. Probably the most honest and friendly host you will meet. He is an asset to the hotel and hopefully he is greatly appreciated… absolutely FANTASTIC

Hotel ok. Understaffed. Food NOT great. Breakfast sausages awful

The hotel did not provide what we booked which was a three person room and refused to put an extra bed in with the double even with proof of our booking requirements Mother and teenagers had to share double bed !! Dreadful service

Hotel had images on that it was a Ramada (and still use all of their stationary, phones etc). It isn’t. No one mentioned it was a building site with half the hotel under construction, so loads of dust, great for asthmatics. Kitchen is semi closed so all food has to be ordered the day before and it was disastrously bad (breakfast got a 50% refund and cancelled the second one). Staff have absolutely no idea what they are doing. WiFi doesn’t work. Fire alarm went off at 3.45am. Twice. (They blamed it on someone taking a hot shower!). Bed sheets left me with a rash. Then they couldn’t give out invoices (printer was not working), and then struggled to get me one emailed because I owed £6 (this was actually because I got £6 back off my breakfast that had already been paid for and they tried to charge me the other half again). Basically, 2 nights of absolutely shambolic behaviour by the hotel and I’m delighted it is over. Hopefully therapy will help me in the long term.

The staff was very polite and helpful, the bed was very comfy

I arrived around midnight to a freezing cold room (air con had been on), after needing to go back to reception because the card didn’t work. As I went to use the bathroom I found a dirty pair of underwear hanging on the back of the door. Back to reception, they came to retrieve the item. I was promised a partial refund but this never materialised. Asked again at check out and was told the manager would be in touch but nothing so far

Easy to find, good facilities, lovely staff

Perfect for an overnight stay, very close to our concert venue.

A few of us checked in for a couple of nights for an exhibition nearby. Easy and convenient location. Rooms were spacious and comfortable. With food available for both evening meals and breakfast. The best thing about the hotel though is the staff. Albert is awesome. Probably the most honest and friendly host you will meet. He is an asset to the hotel and hopefully he is greatly appreciated… absolutely FANTASTIC

I stayed here during an event at Stoneleigh park, the hotel is only a few minutes drive away. The hotel is under renovation but this has no impact on the stay. Albert at the reception was fantastic, great conversation and customer service. One of the best reception chats I've ever had! The room was clean and tidy, I will stay here again next year.

Good location, room was clean and well equiped. Could not find a hairdryer. Would stay again if in the area.

Close by an event I needed to attend. Reasonably priced and clean, but they need to revamp.

Comfortable but a little threadbare, definitely a great location and friendly staff

A large recently renovated conference type hotel with economic weekend rates. Clean, tidy and comfortable for an overnight stay. Only downside was a small bar with bottled drinks only and a very minimal restaurant menu. A short two mile drive to Kenilworth provided an abundance of food and drinks.

Unusually they do not provide shampoo, shower gel etc so bear in mind you must bring your own, ditto coffee; they provided two sachets of coffee but no decaffeinated. A good overnight stop though between the M1, M6 and M40.

The hotel gets mixed reviews. For my purposes (single traveller, 1 night business trip) it was very good especially for the price. I had a newly refurbished room with king sized bed. The room had plenty of space, and was very clean. Lots of parking on the hotel in a safe area. Staff were very pleasant and welcoming. I'd say the hotel is being gradually upgraded to a budget, which given the cost of my room is fine for me. There was no chair / desk which is slightly annoying when on a business trip, also strangely no bedside table or similar. Location: it is about 1.5 miles walk into the centre of town. I quite enjoyed this, and got a bus back; the bus stop is right outside hotel, and you get live bus times on the Stagecoach app These were minor issues for me, everything was good and I would stay again if doing the same trip

Lovely room, great shower, TV was ok, great location and best of all it has a car park !

Arrived at hotel found restaurants shut bars not open no cooked breakfasts no meal in the evening. The room was newly decorated but incomplete couldn't plug kettle in so removed from the coffee station and plugged in at side of bed more thought needed you can't frow new items into a room without checking things work you need to have a plug socket near your kettle The carpark was empty and most other sites had the hotel as shut yours didn't i saw 1 other guest during my two night stay I paid full rate for this experience maybe a discount for lack of amenities would of cheered me up

Very friendly reception and excellent Indian meal, though somewhat limited menu. Service was excellent and room was OK

Only a small bar area open acting as a “restaurant”. Very limited curry menu only and not all items even available. Limited drinks selection.

What do you get for £69 quid these days? Not a lot. The staff are excellent, the bed is comfortable, and the room is tired but clean. Breakfast is served from 7 to 9, with plenty to choose from and cold. The evening meal vast choice if you like Indian but only fish or scampi as an alternative. Very limited, as a place for workers good, for those who like a choice in cuisine not good and a longer stay not good. 2 days long enough. This is our second visit to this hotel unless we hear of major improvement it is our last.

Decent affordable place for the area. Staff very helpful and friendly. Breakfast is good.

Food lovely and well priced

Hotel ok. Understaffed. Food NOT great. Breakfast sausages awful

Hotel had images on that it was a Ramada (and still use all of their stationary, phones etc). It isn’t. No one mentioned it was a building site with half the hotel under construction, so loads of dust, great for asthmatics. Kitchen is semi closed so all food has to be ordered the day before and it was disastrously bad (breakfast got a 50% refund and cancelled the second one). Staff have absolutely no idea what they are doing. WiFi doesn’t work. Fire alarm went off at 3.45am. Twice. (They blamed it on someone taking a hot shower!). Bed sheets left me with a rash. Then they couldn’t give out invoices (printer was not working), and then struggled to get me one emailed because I owed £6 (this was actually because I got £6 back off my breakfast that had already been paid for and they tried to charge me the other half again). Basically, 2 nights of absolutely shambolic behaviour by the hotel and I’m delighted it is over. Hopefully therapy will help me in the long term.

The hotel was perfectly situation to Stoneleigh Park. However, it was clear that the hotel was being renovated. Our room was small with some type of arabic writing, or similar, on the furniture. The restaurant was closed and we ate in the bar. Very short of staff who did their best. Looking at the history of this hotel, maybe it should have been closed, renovated and reopened when ready to accept paying guests.

very helpful staff and a nice breakfast