卡特雷特 Red Roof Inn PLUS+ 飯店

If you don't mind the odour of marijuana throughout the lobby and hallways then you will enjoy your stay,... ice machine and laundry services were not available. If I had known prior I would not have booked.

Only complaint the gym and outdoor pool were closed There was no mention of this in information when I booked the room.

Good and nice little place to stay, pool area were down for renovations but other wise good place to stay

No elevator

The proerty is spacious, ventillated, great parking area. The rooms are clean and staff are helpful. The corridors have no good smell. There is direct access to the rooms that doens not pass through the reception. This is not secure. We arrived to the hotel late and there was no water. There is dispensing machine at charge but it to had no water. No food around. Gym was closed. Overall, it is a great facility that can be super excellent with small but critical additions

Needs updating. Beds are old. It is close to turnpike and that’s helpful. If you like good beds this isn’t the place. There is no elevator, the pool is closed, laundry room is closed, gym is closed. It was relatively safe. People were nice.

Property was in good condition. Restaurant, Pool and other amenities were closed and there were renovations in progress.

Was told had pool 24-7 gym and 2 restaurants. All cosed or out of order. Stains on mattress

Staff not too friendly, bar and restaurant closed Room clean and area quiet

Large room. Plenty of parking. Dated, but maintained. Close to the airport.

This was the worse hotel that i have ever been to. It was dried blood on the walls, mold in the bathroom around the tub and shower faucet. Dirt and smudge on the walls and plan disgusting. I have pictures of everything. I just don't know where to upload them. When we went out to complain, it was another 2 couples out there complaining also. One couple had roaches and the other couple room was filthy. The receptionist was super rude to everyone and almost got into a fight with one of the females from the couples that was complaining. Super tacky, ghetto, rude, etc..... STAY AWAY BY ALL MEANS. I messed up by not reading the reviews. Most of the reviews was of someone complaining.

The room was disgusting! The floors were dirty, the bathtub was filthy, there was a used contact lens on the floor. Dirty sink and hair on the counters. There was also blood spatters on the wall in the hallway!

Clean

Honestly you get what you pay for…. dirty, stains on our curtains and bed sheets, terrible odour. Just gross. I didn’t take many pictures but it was just dirty we didn’t even sleep with the sheets

Great front desk people, I had a great stay.

Clean

Very bad smell. Flies all around.

Hallway and stairway are not clean

The room was disgusting, full of dust, the sheets had yellow stains on them. Upon my arrival the bed wasn’t fully made. Weird smell. Please don’t stay here, trust me. ps - I’m not a Karen!

The mattress emanates a disturbing urine-like smell, and a concerning number of dead bugs were discovered on paper towels. The pervasive scent of mold lingers throughout the entire space, and the situation is exacerbated by the decision to set the air conditioner to an excessively high degree. Unfortunately, this effort to mitigate the odor results in an uncomfortably cold room. Overall, the experience was terrible.

They have to remodel those rooms. They have phones that don’t even work. Bad TV signal.

I have stayed in this hotel a few times. Hotel is near shopping areas and it's easy to get on the highway. There is plenty of parking space. Bedding is clean and the bed is comfortable.

Check-in was awful, room not ready until 4:30pm. Told to wait in the foyer with other disgruntled guests also waiting for their rooms. Towels were dirty, shower was dirty, toilet bowl seat was filthy, hair dryer was broken. Very poor insulated rooms, we heard everything in the hallway.

Great staff, very friendly, room was in excellent condition, bed was nice and room cleanningnes. Showers and bathroom in excellent conditions.

The location is conveniently located on a NJ transit line that can quickly put you in Time Square and is right on the highway. Food is close and convenient. The major complaint was the bed. It would have been more co.fortable to sleep on the floor than broken down mattress that was in the room.

The room itself was ok. The light next to the bed didnt work along with many outlets. Love seat was stained. Couple next to ise argued for what seemed like 12 hours. I mean we woke up yo it, when out on a whole date together and came back to the still going at it. The phone in the room didnt work so I walked downstairs yo have them talk to the guests about their incredible fighting.The staff was friendly. However, you get what you pay for i guess. I would go back simply for the price. I only need a place to sleep and shower when im in town.

Good stay for the price. Just a couple of maintenance issues. Bathroom exhaust fan not working, door misaligned, rubbing against frame. A little hard to open/close.

Convenient location with lots of parking. Well maintained, aesthetically nice outside of building. Cleanliness and decor inside could be improved. Noisy room AC unit and strong room deodorizing smell.

The room was Okay for the money. The location was very convenient. The pull out sofa bed was horrible, Very uncomfortable.

Large room. Plenty of parking. Dated, but maintained. Close to the airport.

Terrible experience, one of the worst places I've stayed, couldn't wait to leave. The property condition was poor, general smell of smoke and dirty floors in the hallway. The rooms and furnishings were old and need updating. There was also a suspected rat running around in the roof of the building above the room. The room booking was also cancelled at 7pm on the day of check in as I was travelling to the hotel, and I had to rebook the same room for twice the price that I had reserved it months earlier, felt scammed! No support from customer services afterwards. Would suggest avoiding at all costs.

DO NOT BOOK!!! 0/10 Do not recommend. The hotel itself is in bad condition. It's old, falling apart and not cleaned well, but the worst part is the "customer service". I arrived in NJ in an early flight and asked if it was possible to check in early, the receptionist says, no, that's not possible...check-in starts at 3pm. I waited in the lobby as I had nowhere to go at the time. A few hours later, before 3 pm, the receptionist then gives a room to another group who had also been waiting but came in over AN HOUR after I did. The 2 receptionist at the desk were the most rude individuals in customer service I've ever seen, from the nasty stares, eye roll and the constant code switching to Jamaican patois to talk badly about customers and other personal matters. The front desk receptionist talked more about massages, shopping and other crap and paid no attention at all to customers standing waiting in the lobby right in front of her. And don't even ask to speak to a manager! The manager and both receptionists are Jamaican and all they do is swito talking in Jamaican to talk crap instead of taking care of customers. None of these women belong in customer service positions. I really wish I didn't make the last minute decision to stay here. Worst part of my trip

Amazing service. Clean rooms. Guy at the front desk in the morning 10/10.

Great service

No towels. Big hotel and I understand shortage. No phone front desk, when I called to ask about towels had to go down or for late check out. Had to email.

Upon arriving , I was informed that I didn't have a reservation with the hotel. My hotel was booked through hotels.com and I was given a conformation number. I have use hotels.com for over 12 years and have not experienced this sort of thing. The hotel clerk asked me to wait and perhaps it would show my confirmation soon. After about 30 minutes, I called hotels,com directly and explained my situation to the customer service rep. She called the hotel and after about 15 minutes there still wasn't a resolution. The gentleman at the front desk seemed annoyed and responded to me in such a way that I had to checked his ass. Hotels.com decided to booked me in another hotel. Please stay away and furthermore, during the month of Sept/Oct, Red Roof Inn had about 8 of their cars vandalized.

Booked for 5 nights but they didn't come for cleaning the room not even one time. They didn't change the towel not even once.... As my flight was late in the evening I asked if I could stay at least until 15:00 in the room they told they will charge me for the whole day 🙃 Never ever....

Very bad reception person she makes me wait 30 minutes

The restaurant is closed which isn't mentioned until I got there they hold a stupid deposit for at least a week and the staff is very dismissive the first room I got had no heat or working TV and when I asked for a room switch they looked at me like I was crazy

We arrived at the property to check in at the front desk where the agent told us the property manager canceled our reservation because it wasn’t paid for but we can get the same room for double the price we originally booked it for on Travelocity. I asked for the manager she said they weren’t there and couldn’t be reached. I told her I was going to call Travelocity to report the incident. Keep in mind our reservations were still showing confirmed on Travelocity. While trying to contact Travelocity another couple were told the same thing as we were. We then realized that this was a scam by the hotel. As soon as we started speaking with Travelocity the agent called us back and said we can offer you a discounted rate which was the same rate Travelocity confirmed for us. During our stay while waiting on our Lyft we witnessed numerous guest get told the same line about the manager canceling the reservations. Travelocity/Expedia should remove this hotel from their site

Ok for our needs Easy to get into NYC via the bus so suited us

Tough to drive around to local businesses. Room was relatively clean and air-conditioning worked well. Area of New Jersey seemed a little unsafe.

Checkin was easy and receptionist was pleasant. The lobby and room was just as pictured online. The room was very clean and had a clean fresh scent. The bed was comfortable, no signs of bedbugs and tv had basic cable. Bathroom was clean with good water pressure and hot water available. My main concern was the noise from guests with dogs (some were unable to control their pets) and the urine smell in the car park at the side and rear of the building. I also had to ask guests not to smoke outside our window as the smell of weed/smoke was coming through the ac vents and affecting my partner and I. The restaurant was also different from what is advertised online. It is no longer an Italian restaurant with pizza etc. But rather a Mexican style restaurant with very limited menu options. This hotel would do well with a better restaurant on property;one that is more diverse and offers breakfast,lunch n dinner. Based on the location of the hotel, there are no dining options within safe walking distance as a result of the roadway structure. If you have no vehicle, uber eats n doordash will be your best options. Overall, very basic, convenient hotel.

It was near shoppings and near Newark airport!

Hotel was close to highways, restaurants and shopping center

Room was big and pretty clean. Customer service was not the best. Not walkable.

Convenient locations across from shopping center.

Convenient location with lots of parking. Well maintained, aesthetically nice outside of building. Cleanliness and decor inside could be improved. Noisy room AC unit and strong room deodorizing smell.

Quick highway access good parking shopping near by and quiet and safe.

Large room. Plenty of parking. Dated, but maintained. Close to the airport.

Not even a bottle of water , the services listed on site were not available, exercise room closed, no breakfast, and no change for the vending machine. I will request refund as the booking was 100 percent deceptive. The staff however was kind.

The property is descent but did see 1 roach first day I checked in. if you are a gamer or want connect to television to watch movies hdmi ports on television arent active. Plus cannot hook firestick nor any game system to wifi even if you have your own television. Plus there is no breakfast in the morning

Checkin was easy and receptionist was pleasant. The lobby and room was just as pictured online. The room was very clean and had a clean fresh scent. The bed was comfortable, no signs of bedbugs and tv had basic cable. Bathroom was clean with good water pressure and hot water available. My main concern was the noise from guests with dogs (some were unable to control their pets) and the urine smell in the car park at the side and rear of the building. I also had to ask guests not to smoke outside our window as the smell of weed/smoke was coming through the ac vents and affecting my partner and I. The restaurant was also different from what is advertised online. It is no longer an Italian restaurant with pizza etc. But rather a Mexican style restaurant with very limited menu options. This hotel would do well with a better restaurant on property;one that is more diverse and offers breakfast,lunch n dinner. Based on the location of the hotel, there are no dining options within safe walking distance as a result of the roadway structure. If you have no vehicle, uber eats n doordash will be your best options. Overall, very basic, convenient hotel.

The hotel is fine. The restaurant in the building is mislabeled though. Said it’s a pizza restaurant, but it’s actually a Mexican restaurant with a bar and loud music.

Tub did not work, there was no housekeeping even when requested. Restaurant supposedly was open but closed permanently.

As mentioned in the booking free breakfast there was no breakfast. There was no drinking water at all .writen everywhere free coffee in the lobby. Upon asking reception they said no coffee. Have to ask Many times to change towels which were smelling. Have to go to reception every time go out because door keys not working. Overall very poor service. Reception person was not polite and not helpful in anything at all

Property was in good condition. Restaurant, Pool and other amenities were closed and there were renovations in progress.

It was a last minute option as our other hotel plans fell through. The property was okay nothing special and it was clean. We only stayed for one night. There is a bar/restaurant attached that is absolutely beautiful inside we had a few drinks but it was late so didn’t get a chance to get food but it was worth the trip for the aesthetic and the painted murals on the wall.

Staff not too friendly, bar and restaurant closed Room clean and area quiet

NO BREAKFAST