Fenix Beach Cartagena

Needs lots of improvements

Very relaxing hotel … New Year’s party was amazing

Beach service was amazing.

Everthing it was beautiful

I think Fenix Beach has potential to be a great hotel but it needs serious upgrades. The room we got is not exactly what was advertised and neither was the entire experience. When I booked the reservation, no one at the hotel indicated that we needed to coordinate our own transportation to get on the island. We were there for Christmas and when we arrived we were told that we needed to order Christmas dinner specifically otherwise we would not have access to food for the rest of the evening. The rooms are dilapidated at best and our mosquito net was ripped. The guy at the front desk was asleep when when we went to ask him a question. There’s no way to contact reception unless you leave your room and walk all the way to them. Don’t get me started with the dogs and cats. I mean I like pets but it seemed a bit odd to see dogs and cats roaming around and sitting on countertops. What if I had an allergy? The showers were disgusting and I actually was scared to shower in them or even use the bathroom.