Twelve Apostles Hotel & Spa

Everything was 5 star. Staff, room, facilities, restaurants, Leopard Bar.

The room was beautiful!! Clean and had more than everything we needed for a perfect stay! The staff were all lovely and kind to us … couldn’t do enough to help and the hotel itself was excellent. We thoroughly enjoyed our stay and didn’t want to leave. Thank you to everyone at 12 Apostles. We will be back!!

Horrible support for my situation - my wife was in a back car accident 3 days before we were to leave - and they did not show one ounce of sympathy and did not refund any of my money, They could have filled that room in an hour with the Mining Indaba going on.......but they chose to cancel my reservation, not refund my money and probably sold my room to someone else. It was pathetic empathy, sympathy and customer service. Never again - none of my company will ever go back there - and word of mouth is magical !!!!

Vriendelijk personeel.

Much to love about this hotel, especially bar and portering staff. Very disappointed with attitudes of reception staff Hotel has limited lift services. I was allocated a room as far away from reception as possible that was only accessible by stairs and I am a 70 year old man who uses a walking stick. A receptionist suggested to me that the blame lay with me, not them.