紐羅謝爾智選假日飯店 IHG 旗下飯店

I was disappointed with the brand new elevator breaking down. Walking the 8 th floor twice was not good. Otherwise. The hotel was nice and new

Exceptionally clean and comfortable hotel. The staff were very helpful, and parking is easy now that hotel parking is in the parking garage next to the hotel. Best hotel in New Rochelle!!

Did not like that I had to pay for parking.

The one downside is that parking is valet only.

The hotel was clean and comfortable. People who worked there were friendly and checked us in quickly. The breakfast was quite good for a hotel breakfast. The reason I gave 4 starts and not 5 is that when we checked in they told us to park in the lot next door and gave us a tag, but they did not mention that it was only valet parking and there would be a fee. I think when they give customers the parking tag, they should also share the expense up front.

Parking 1/2 block away. $17 a day. All reasonable

It's a decent enough hotel, but parking is really really weird. There's a self-service parking lot... somewhere nearby. When I asked, I got three different answers, none of them useful. I believe it may be in a small parking lot behind a house across the street, but I'm not sure because I couldn't tell which house across the street as there were three, and none of them had signs. There's reasonably convenient valet parking in the garage next door, and the doorman definitely preferred I go there, but I'm never a fan of valet parking. Other than that, it was a perfectly serviceable hotel, no complaints, nothing special.

You have to pay for parking when you stay there, why is that? All spaces are for compact cars.

Parking was VERY expensive $17.00. Room was Very small but meet our needs. Breakfast was good. Location was convenient for our family get together.

I didn’t like they didnt have washer machines other than that it was welcoming

Receptionist at check in was very friendly . Room was spotlesss

Staff were very friendly. Good location, close to train station. Good selection at breakfast and a helpful member of staff at hand. Room was clean however the carpet was grubby.

Excellent stay, the hotel is new and clean.

Convenient downtown location, good hearty breakfast and very clean rooms.

I had a three night and 4-day stay, and my room was not cleaned once.

Rooms are very clean & check in was very easy. Nice staff.

Very pleasant and well kept. Room was immaculate.

The room smelled like cigarettes. My lady coughed and sneezed allot through the night. She thinks it’s because of the carpet holding dust and smoke.

The room seemed clean upon first inspection. When we tried putting leftovers in the fridge it was completely full with leftover food. It took over 30 minutes for someone to come up and clean it out. Our TV was also broken. No one came to see about it. We left multiple requests. They also never offered to switch our room. On the bright side everyone was pleasant…we just didn’t get any assistance as needed.

Alarm went off in the middle of the night. Elevators stopped working for the stay. Had to climb six flights of stairs up and down. No housekeeping service. The room was not prepared. The bed had stains. For $350 a night this was the worst money I’ve ever spent.

The staff was very nice. The televisions were not working. That was a disappointment. But the manager was very nice and accommodating. The breakfast was nice. Comfortable beds

Spacious room. Breakfast included. Convenient parking.

Honest review: The room was decorated nicely. Updated. But the shower was not. The towels were very thin. The water pressure was awful. And the toilet wouldn’t flush without holding down the handle. The breakfast was ok. But there were several trays that were empty. Food was not refilled. It seems this hotel is in need of a manager who cares more about the running of the place. We were not advised until we arrived that we had to use valet parking. It added quite a bit onto our stay. Overall, a decent place. But would definitely not stay again.

Excellent, but, too many kids yelling around the bedrooms

Room was too hot and AC is loud

Room I got was really small (standard room). Although it stated queen, the bed seemed more like a double bed. Beyond that, it was an ok experience.

Beds were comfortable. My only critique is the room was stale smelling and the bathroom doesn't have a exhaust fan.

It is a beautiful new hotel. The rooms are small but efficient and the bathrooms are gorgeous. The beds are super comfortable and everything was very clean. It was loud outside due to some construction. That was my only complaint. Highly recommend this property. The town it's in looked very quaint with lots of shops and restaurants.

Very convenient location near business and new Rochelle train station. Front desk staff friendly. Room not particularly large but typical for hotel rooms in this area. No complaints.

For an urban location, VERY quiet. Very helpful staff. Room was just right for mine and my wife's needs.

Exceptionally clean and comfortable hotel. The staff were very helpful, and parking is easy now that hotel parking is in the parking garage next to the hotel. Best hotel in New Rochelle!!

The gentleman working the desk was quite uninformative when asked for directions and seemed quite disinterested in helping out the customers/guests.

Staff was friendly and helpful. I asked for a new duvet and it never came up. 7 am day off checkout we had fire alarms because of a toaster and was denied late check out. Breakfast was mid. Coffee was good. Overall a good two nights. New rooms but very small rooms. Probably won't stay again.

Ms. Aicha, the front desk agent, is professional, helpful and very friendly!! We enjoyed our stay. Thank you!

The room seemed clean upon first inspection. When we tried putting leftovers in the fridge it was completely full with leftover food. It took over 30 minutes for someone to come up and clean it out. Our TV was also broken. No one came to see about it. We left multiple requests. They also never offered to switch our room. On the bright side everyone was pleasant…we just didn’t get any assistance as needed.

For an urban location, VERY quiet. Very helpful staff. Room was just right for mine and my wife's needs.

I actually called you guys complaining about the stay The check-in clerk was horrible The whole process of checking in took almost 2 hours. We tried upgrading our room because we needed a bathtub we were told only the suites had tubs we went downstairs to upgrade the room just to be told we needed to contact hotels.com being that we booked the reservation through a third-party vendor. Hotels.com called the hotel but the clerk felt no need to inform us after speaking to hotels.com left us sitting in the lobby waiting,I had to once again approach the desk just to be told by her oh no I spoke with hotels.com and I explained to them we have no rooms available, this is after she led us to believe rooms were available and all I needed to do was contact hotels.com for the upgrade.. an absolute and utter waste of time.

I am more than happy to leave this review because in a single word I found my stay with this Holiday Inn simply outstanding!!!!! From the front desk reception(ist) Aicha, to the garage parking crew, and the chef of the complimentary breakfast each one was excellent in there professional capacity! I was truly pleased and will look to book with Holiday Inn (at least the New Rochelle group) whenever I'm in NY again. Thank each of you for the wonderful hospitality which is so rare these days - so now I have two words to describe my experience - OUSTANDING & EXCELLENT!! Valerie L.

The property has no parking. They charge regardless if there’s any spots or not in the parking garage, and there’s a parking charge if you use the valet as well. So you end up paying double for parking when you add the tip you have to give valet. The front desk staff doesn’t explain the deposits, charges the hotel has and there’s no manger on site. The rooms are very small. Overall stay for me was very disappointing. I will never stay in this hotel ever again. 1 and done.

Only one person checking people in. Took longer than it should have

It was in a poor neighbor location, unsafe at night, walked to stored encountered drunks yelling in streets, saw police arresting people a block away, parking was away from hotel without oversight , security , or even cameras, vehicle was damaged overnight. This is not what you would expect at a holiday inn express. Need to relocate.

Staff were very friendly. Good location, close to train station. Good selection at breakfast and a helpful member of staff at hand. Room was clean however the carpet was grubby.

Convenient downtown location, good hearty breakfast and very clean rooms.

We stayed in New Rochelle because we could not get an affordable room in Manhattan. We walked (6min) to New Rochelle station, and took MetroNorth into Grand Central (trains every 30 minutes, 30 minute ride). What a great trip! VERY comfortable and clean room with fantastic bed! We saved hundreds, and taking a train into the city was easier than driving in.

I enjoyed having a train station nearby.

Best thing about the hotel is the location. Is near transportation and also near shops. The hotel is very clean. The housekeeping lady very nice and friendly. The only thing I didn't like from the hotel is the room is not very spacious.

The hotel is very good, although our room is a tad small (not complaining, just saying). At this time, the neighborhood has multiple huge condo and office towers going up; they’ll transform a currently depressed area with limited eating options of any sort. Don’t be fooled by all the places listed by Google maps; several were closed down.

Very convenient location near business and new Rochelle train station. Front desk staff friendly. Room not particularly large but typical for hotel rooms in this area. No complaints.

The deadbolt did not work in the room we checked into. The gentleman at the desk gave us another room which I would consider an upgrade. He was quick, friendly, and efficient. The towels however were stiff and had hair on one of them. Pretty gross. The rest of the room was great, the a/c was terrific (and it was unbearably hot out that day). The room was quiet and very comfortable. The area the hotel is located in is kind of sketchy, and the parking situation was weird. You had to check in before they would park your car although it was not told to us until we pulled into the lot. But it worked out ok.

Very nice hotel, very convenient close to dining and very close to the Thruway

Parking was very reasonable and convenient Breakfast was not great- but was free Staff was friendly and professional.

Staff were very friendly. Good location, close to train station. Good selection at breakfast and a helpful member of staff at hand. Room was clean however the carpet was grubby.

Our room had little toilet paper, went to front desk to ask for more. Was told they will bring some to the room. Never did!! Had to use the tissue box. Server at breakfast was rude to customers, was reluctant to refill hot food items like eggs.

Honest review: The room was decorated nicely. Updated. But the shower was not. The towels were very thin. The water pressure was awful. And the toilet wouldn’t flush without holding down the handle. The breakfast was ok. But there were several trays that were empty. Food was not refilled. It seems this hotel is in need of a manager who cares more about the running of the place. We were not advised until we arrived that we had to use valet parking. It added quite a bit onto our stay. Overall, a decent place. But would definitely not stay again.

Hello, It was a very good stay in general, except for the breakfast. I will not comment the diversity of the breakfast but how nice was an employeee. I know at 9.30 the breakfast is over, but I arrived at 9.15 and there was nothing to eat! I asked for something, he came around 9.45 with something to eat, I asked for another thing to eat, and he said it is already 9.45 and nothing is possible anymore! I know that a respectable hotel should have full option breakfast at 9.15 still!!!

Rooms were clean. Beds were comfortable. Breakfast had a wide variety and selection of foods. Breakfast was clean and well stocked.

We stayed one night. The hotel provides adequate accommodation. The room was quiet and clean. Bathroom had all necessary amenities. Valet parking is next door and is very convenient. Staff at the reception are very efficient and polite. Breakfast was mediocre.

We got two rooms and were pleasantly surprised. I am a very picky eater, and I was shocked at the breakfast overall a great stay.

Value for money, breakfast was very basic, not much to choose from

The room was clean. I appreciate the quiet hours and the breakfast.