Casa Hotel Bremen

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Excellent.

My flight got cancelled so I didn’t show up until the day after my reservation. I contacted the hotel via WhatsApp and explained the situation. The lady assured me I wouldn’t be charged for the night since it was out of my control. The next day when I showed up and asked about the issue, I was told they wouldn’t refund me for the first night. Additionally when I checked out they imposed a tax fee, so the price on the hotels.com isn’t accurate. The service, breakfast and overall stay were great but customer service is very poor. It is also right next to the high way and it can get very noisy. I won’t stay here again and do not recommend.

Service was great

The place is cosy and charming. I wasn’t happy with the keeper and front-desk staff asking for money upon arrival for “taxes” and also refused to provide a receipt for the payment when we had cancelled the total amount already. Also breakfast is supposed to be available from seven but he insisted it was from 7:30 which didn’t suit our plans to catch our flight on time. Then he said he could do an “exception” and would call us at 7 am when breakfast was ready but failed to do so until we went out at 7:15 as we couldn’t wait anymore. The rooms could have a small table and chair in the indoors area. It was lovely to see hummingbirds flying around in front of the terrace. The spa was really nice too