Nightcap at Hotel Victor

lack of staff. waited 20 minutes to find someone to get us in the room

The room bathroom is not clean

Was a great experience from reception to exit. Room was lovely. Dinner and breakfast at the hotel will not leave you hungry.

A staff member in the dining area was rude and racist during lunch time. Went back for dinner and It took one hour for our dinner to arrive, and the food was bland not worth the wait. The breakfast pancakes were the worst I’ve had. The reception staff were also rude. I approached the front desk to ask about parking and was immediately told that check-in time is 2pm—without even answering my question. Very poor customer service and extremely unprofessional.

The nightcap was very good. The superior ocean view room was quiet and well maintained. The balcony was a bit hidden to the side but nice to have. They gave us drink vouchers for the restaurant but unfortunately I’m not a big fan of the restaurant. Been for breakfast and lunch on different occasions and they aren’t very good. Don’t let that put you off the hotel though because it is fine, just maybe find somewhere else to eat.