Kawilal Hotel

It was confortable but there was not an air conditioner and the day was a little bit hot ...I went for rest and in the morning there was a lot of noise from the street and I can hear everything...I will go back but just for the spa...the spa was incredible a 10/10

We were disappointed with our stay and left early, forfeiting our second night because the noise was unbearable. The property photos are extremely misleading. Balconies appear to face a peaceful forest, but actually overlook a busy highway with constant traffic, loud mufflers, honking, barking dogs, and roosters crowing at all hours. We booked expecting a quiet, "spa-like" environment based on the listing, but relaxation or sleep was impossible. Furthermore, pre-trip communication was frustrating. The property ignored Expedia messages, forcing expensive international phone calls as they lack a WhatsApp contact. They also advertise thermal pools, but neglect to mention that locals can use the facilities. On a Tuesday, the pools were so overcrowded I couldn't find a chair. One of the pools were closed, and the remaining ones required an extra fee. Worse was the loud music played. This place could not be further from relaxing. The only enjoyable part of the stay was the steam rooms. While staff aren't responsible for outside noise, the listing must honestly reflect the setting. Management showed little concern for our issues.

Amazing SPA, great service. Sauna and pools with different temperatures are so relaxing

Great place to spend some family vacations. Good staff, really good breakfast option. The food (lunch and dinner) a little bit expensive.

The spa services, breakfast is too slow and on weekends is too many kids