OYO The White Horse, Ripon North Yorkshire

The checking in was not good, seems another company, OYO are involved

The main issue was the very strong dog smell in our room. Our stay was during snowy weather, and the room was extremely cold until the portable electric heater had warmed the room up - this took about 5 hours, so I'm glad we didn't check in close to bed time. The shower was an unpredictable dribble that leaked onto the bathroom floor. The kettle was broken so was continuously boiling and the handle was extremely hot, this is of course a safety concern if we had have left it unattended. I was expecting a slightly rough and ready stay due to the bargain price, but I couldn't overlook or resolve the terrible smell. The hole in the blind was a bit unsettling. On a positive note, the bedding and towels were clean and the parking was convenient. The landlady did try to find another heater for us, which we appreciated, however the heater was broken.

Absolutely appalling, the tiny room smells of damp and is essentially a health risk with mouldy ceilings and one very rusty oil heater. Dimly lit bathroom which again is another risk. We removed ourselves from the hotel (probably wrong choice of word) and booked ourselves into a hotel in the centre, Wetherspoons Hotel was fabulous. I raised with Hotels.com who had failed to help with my refund request.

Staff were friendly and check in was good, the room was ok for one night, I think the thermostat on the shower is broken as it was either burning my skin off or freezing cold

Was booking a stay for June 20 2026. Somehow it booked me in for Oct 31 2025 (the day I was going through the process). I immediately contacted Hotels.com who understood the issue contacted the Hotel but the hotel manager refused to cancel the booking- mean spirit and lacking in understanding what goodwill can do for future business.