Hotel Boutique Casa Mia

El hotel canceló unilateralmente la reserva el mismo día. Pese a que mi reserva indica que el pago se realizaba en el hotel, intentaron hacer el cobro por adelantado y no pudieron hacerlo, su pasarela de pagos, por motivo que desconozco estaba fallando con mis tarjetas. Acordé con ellos realizar el pago al llegar al hotel e incluso gestioné con ellos la recogida de un taxi en el aeropuerto. Pocas horas antes de llegar, me escriben WhatsApp diciendo que no tengo habitación. Tras muchos intentos de contactar con ellos por WhatsApp y por a teléfono, para saber a qué atenerme, consigo hablar con alguien que me dice que su sistema informático al no estar pagada la reserva por la mañana libera la habitación y que no puede hacer nada. Mal si es cierta la razón, peor no ofrecerme asistencia a encontrar un hotel puesto que no ellos no tenían mas habitaciones. Yo estaba de tránsito con vuelo incluido y la cancelación me la dicen por la tarde cuando por la mañana nada hacía pensar que esto fuera a pasar. Estrés mayúsculo de encontrar un nuevo hotel para el día. Imposible ingualmente contactar con hoteles.com con el que hice la reserva, si atención es por chatbot o teléfono 900 no accesible desde el extranjero. Mi “contrato”con hoteles.com era para pago de la reserva EN El HOTEl

This property is more like a hostel aesthetic, but everyone has individual rooms and bathrooms. Certainly was not what I was expecting. The bathroom was dirty and could do with a total renovation. There was grunge in every corner of the bathroom and the shower. I was very uncomfortable and checked out the next day and went to stay somewhere else. It just was not the place for me personally.

Muito bem localizado. Quarto agradável, limpo e grande. Pessoal da recepção muito prestativos.

The staff or very nice and accommodating the room was Very nice and well organized having everything we needed. They have hot water! The only disappointment was the pool which actually was a hot tub, but it still was enjoyable. The location was fantastic with everything needed within a minute or two's walk! I can't say enough good things about the staff, Thank you for being so accommodating! I highly recommend this hotel to anyone who wants to be close to the dining, shopping, and convenience of being in the historical district of Santa Marta.

Hotel is small but beautifully decorated with nice touches in room. The windows in the room are facing a corridor so usually kept closed so not much illumination or ventilation. Small pool at the top is a plus to relax at the end of the day. Walking distance to main sites in the city.