Atzavara Hotel & Spa
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Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 5 piscinas al aire libre, una sauna y un gimnasio. Otros ...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 5 piscinas al aire libre, una sauna y un gimnasio. Otros servicios de este hotel incluyen conexión a Internet wifi gratis, servicios de conserjería y tiendas en el alojamiento.
Servicios empresariales
Tendrás un centro de negocios abierto las 24 horas, tintorería y un servicio de recepción las 24 horas a tu disposición. ¿Estás organizando un evento en Santa Susanna? En este hotel tienes a tu disposición 2500 metros cuadrados de espacio con centro de conferencias y 20 salas de reuniones. Hay un aparcamiento sin asistencia (de pago) disponible.
Comida
Come algo en El Mercat, uno de los 4 restaurantes de este hotel. Disfruta de tu bebida favorita en el bar o lounge o en el bar en la piscina. Se ofrece un desayuno bufé todos los días de 08:00 a 10:00 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 465 habitaciones con aire acondicionado, minibar y televisión de pantalla plana. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado está provisto de secadores de pelo y zapatillas. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
Si decides alojarte en Atzavara Hotel & Spa de Santa Susanna, estarás a menos de diez minutos a pie de Playa Susana y Karts. Además, este hotel para familias se encuentra a 17,5 km de Playa de Fenals y a 18,9 km de Playa de Lloret de Mar.
Qué hay cerca
Playa Susana(0.4 millas)
Karts(0.5 millas)
Playa Les Dunes(0.6 millas)
Playa de Les Caletes(0.6 millas)
Playa de Levante(0.6 millas)
Parc del Colomer(1 millas)
Playa de Pineda de Mar(1.3 millas)
Parque de Can Campassol(1.5 millas)
Parque Francesc Maciá(1.6 millas)
Platja dels Pescadors(1.6 millas)
Playa de Malgrat de Mar(1.7 millas)
Ermita de Santa Susanna(1.8 millas)
Playa de la Riera(1.8 millas)
Kite & Paddel Surf Center Catalunya(2 millas)
Plaza Pau Casals(2.1 millas)
Aeropuerto de Girona-Costa Brava (GRO)(20.8 millas)
Aeropuerto Barcelona El Prat (BCN)(52.9 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Ubicación
Avinguda del Mar, 10, Santa Susanna, Cataluña, España
Playa Susana (0.4 millas)
Karts (0.5 millas)
Playa Les Dunes (0.6 millas)
Playa de Les Caletes (0.6 millas)
Playa de Levante (0.6 millas)
Parc del Colomer (1 millas)
Opciones de habitación
9
Habitación Junior Suite Doble
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
484 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
14
Dúplex Pool Penthouse Suite Triple
Detalles de la oferta
1 Cama Doble Grande
y 1 Cama Individual
Capacidad: 3
700 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)Piscina privada
14
Dúplex Pool Penthouse Suite Cuádruple
Detalles de la oferta
1 Cama Doble Grande
y 1 Sofá Cama
Capacidad: 2
700 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)Piscina privada
4
Habitación triple de diseño
Detalles de la oferta
3× Camas Individuales
1 Cama Doble Grande
y 1 Cama Individual
Capacidad: 2
312 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
5
Habitación cuádruple de diseño
Detalles de la oferta
1 Cama Doble Grande
y 1 Sofá Cama
Capacidad: 2
312 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
14
Dúplex Pool Penthouse Suite Doble
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
700 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)Piscina privada
9
Habitación Junior Suite Triple
Detalles de la oferta
1 Cama Doble Grande
y 1 Sofá Cama
Capacidad: 2
484 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación Premium doble de uso individual
Detalles de la oferta
1 Cama Doble Grande
334 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación triple Premium
Detalles de la oferta
3× Camas Individuales
1 Cama Doble Grande
y 1 Cama Individual
Capacidad: 3
334 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
4
Habitación de diseño doble de uso individual
Detalles de la oferta
1 Cama Doble Grande
312 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
4
Habitación de diseño doble
Detalles de la oferta
1 Cama Doble Grande
2 Camas Individuales
Capacidad: 2
312 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
9
Junior Suite Quadruple
Detalles de la oferta
1 Cama Doble Grande
y 1 Sofá Cama
Capacidad: 4
484 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación Premium doble
Detalles de la oferta
1 Cama Doble Grande
2 Camas Individuales
Capacidad: 2
334 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
Reseñas de los huéspedes sobre Atzavara Hotel & Spa
8.8
Fabuloso
Basado en 368 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
El Hotel Atzavara & Spa destaca por su diseño moderno, habitaciones muy espaciosas y amplias zonas de piscina, con muchos comentarios elogiando el excelente y variado desayuno y el personal generalmente amable, aunque varios señalan inconsistencias en el servicio que no cumplen con las expectativas de cinco estrellas.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
El Hotel Atzavara & Spa destaca por su diseño moderno, habitaciones muy espaciosas y amplias zonas de piscina, con muchos comentarios elogiando el excelente y variado desayuno y el personal generalmente amable, aunque varios señalan inconsistencias en el servicio que no cumplen con las expectativas de cinco estrellas.
Múltiples reseñas mencionan una mala insonorización y eventos corporativos u ocio ocasionales y ruidosos que pueden interrumpir los momentos de tranquilidad, y algunas distribuciones de habitaciones ofrecen poca privacidad en el baño. Las instalaciones son amplias, pero algunas implican costos adicionales (acceso al spa, zonas en la azotea, aparcamiento, camas balinesas) y el acceso a la playa no es directo debido a la línea de tren. En general, espere un resort llamativo con sólidas comodidades en un entorno animado, atenuado por un servicio desigual y un ruido ocasional.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Amplias instalaciones estilo resort con varias piscinas (incluidas en la azotea/solo para adultos), varios bares y restaurantes en el lugar, gimnasio y spa. Algunas instalaciones pueden estar frías o cerradas para eventos y varias implican tarifas adicionales (spa, zonas en la azotea, aparcamiento, camas balinesas).
Reseñas de huéspedes relacionadas
10
Zoltan
20 oct 2025
·
Se alojó 5 noches
The hotel is stunning — spacious, modern rooms, great bars and restaurants, and a fantastic pool area. However, there are a few drawbacks: there’s no beach access (areal photos are misleading), and frequent corporate events with loud music often go on until midnight, which can spoil the atmosphere. The breakfast buffet is extensive, but the quality doesn’t fully match a true 5-star standard. Overall, an impressive place, just not ideal if you’re after quiet relaxation.
The hotel is stunning — spacious, modern rooms, great bars and restaurants, and a fantastic pool area. However, there are a few drawbacks: there’s no beach access (areal photos are misleading), and frequent corporate events with loud music often go on until midnight, which can spoil the atmosphere. The breakfast buffet is extensive, but the quality doesn’t fully match a true 5-star standard. Overall, an impressive place, just not ideal if you’re after quiet relaxation.
8
Nick
21 oct 2025
·
Se alojó 10 noches
Let's start with the cons. #1 The bathroom is open plan - meaning that the sinks are not private. Nor is the bath. And the toilet itself offers very little privacy. You have to ask your partner to put in their earplugs when you go to the toilet. Also no small sink in toilet to wash hands. You have to come out to wash down in the open. In my experience, no matter how long you have known your partner - and no matter how much in love you may be - you do not want them to hear your noises on the toilet. You still want some privacy when performing in the bathroom. #2 If you book full board which means breakfast and evening buffet, you will not get any water (not even tap water) with your meal unless you pay for it. All drinks have to be paid for. They don't even provide coffee. At breakfast, you get everything without extra charge. #3 They hold corporate events which means some areas - like the bars and pools - get closed for the other guests. And these events can be noisy. Everything else is perfect. Great staff, super clean place, great rooms if you pick Junior suite and a decent choice at breakfast. Overall I give it 7/10
Let's start with the cons. #1 The bathroom is open plan - meaning that the sinks are not private. Nor is the bath. And the toilet itself offers very little privacy. You have to ask your partner to put in their earplugs when you go to the toilet. Also no small sink in toilet to wash hands. You have to come out to wash down in the open. In my experience, no matter how long you have known your partner - and no matter how much in love you may be - you do not want them to hear your noises on the toilet. You still want some privacy when performing in the bathroom. #2 If you book full board which means breakfast and evening buffet, you will not get any water (not even tap water) with your meal unless you pay for it. All drinks have to be paid for. They don't even provide coffee. At breakfast, you get everything without extra charge. #3 They hold corporate events which means some areas - like the bars and pools - get closed for the other guests. And these events can be noisy. Everything else is perfect. Great staff, super clean place, great rooms if you pick Junior suite and a decent choice at breakfast. Overall I give it 7/10
10
Djilali
4 nov 2025
·
Se alojó 3 noches
Nous avons passé un merveilleux séjour à l’Atzavara Hotel & Spa ! L’établissement est superbe, moderne et très bien entretenu. Le personnel est accueillant, souriant et toujours disponible pour aider. Les chambres sont spacieuses, confortables et bien équipées, avec une literie de grande qualité. Le petit-déjeuner est excellent : beaucoup de choix et des produits frais. Les piscines et le spa sont magnifiques, parfaits pour se détendre. L’hôtel est aussi idéalement situé, à deux pas de la plage et proche des commerces. Un vrai coup de cœur — nous reviendrons sans hésiter !
Nous avons passé un merveilleux séjour à l’Atzavara Hotel & Spa ! L’établissement est superbe, moderne et très bien entretenu. Le personnel est accueillant, souriant et toujours disponible pour aider. Les chambres sont spacieuses, confortables et bien équipées, avec une literie de grande qualité. Le petit-déjeuner est excellent : beaucoup de choix et des produits frais. Les piscines et le spa sont magnifiques, parfaits pour se détendre. L’hôtel est aussi idéalement situé, à deux pas de la plage et proche des commerces. Un vrai coup de cœur — nous reviendrons sans hésiter !
10
Michaela
19 mar 2025
·
Se alojó 4 noches
Alles wirklich tip top, super Anlage. Alles neu und sauber. Personal sehr freundlich. Essen ausgezeichnet. Frühstücksbufffet sehr groß, auch sehr gut, aber immer das selbe. Das einzige was man bemängeln könnte ist das man fürs parken extra zahlen muss ind auch für den kleinen Wellnessbereich zahlt man für 1,5h EUR 20.- pro Person.
Alles wirklich tip top, super Anlage. Alles neu und sauber. Personal sehr freundlich. Essen ausgezeichnet. Frühstücksbufffet sehr groß, auch sehr gut, aber immer das selbe. Das einzige was man bemängeln könnte ist das man fürs parken extra zahlen muss ind auch für den kleinen Wellnessbereich zahlt man für 1,5h EUR 20.- pro Person.
8
Anseric
20 sept 2025
·
Se alojó 7 noches
We verbleven een week in Atzavara en in het algemeen hebben we er een mooie tijd gehad. Het hotel is heel stijlvol en de kamers zijn ruim. Ze werden elke dag grondig onderhouden door de housekeeping, wat we echt wisten te waarderen. Fijn ook dat er een combinatie van bad en douche is, want thuis hebben we geen bad. Het hotel heeft veel bars en gezellige plekken om iets te drinken. Soms sloten die echter vroeger dan aangekondigd of bleken ze onverwacht privé, waardoor je plots alleen nog in één bar terechtkon. Daar waren dan soms enkel natte stoelen beschikbaar of stond de muziek heel luid binnen. Qua personeel hadden we wisselende ervaringen: sommige medewerkers waren heel vriendelijk en behulpzaam, anderen straalden eerder uit dat ze hier liever niet stonden. De zwembaden en ligplekken zijn een groot pluspunt: heel veel ruimte en geen gevecht om een bedje te vinden. Wel waren de meeste zwembaden behoorlijk koud; voor een vijfsterrenhotel zou lichte verwarming welkom zijn. Pas later ontdekten we dat er toch één warmer zwembad bestaat, maar dit staat nergens vermeld en is bovendien een pak kleiner. Begrijpelijk dat het daardoor rustiger blijft, maar het zou fijn zijn als alle zwembaden die aangename temperatuur hadden. De redders aan het zwembad zijn bovendien erg streng en er mag geen muziek gespeeld worden, wat de sfeer soms wat minder maakt. Ook de bediening aan de poolbar kan beter: het is niet duidelijk dat er eigenlijk maar één bar voor de zwembaden is, waardoor er l
We verbleven een week in Atzavara en in het algemeen hebben we er een mooie tijd gehad. Het hotel is heel stijlvol en de kamers zijn ruim. Ze werden elke dag grondig onderhouden door de housekeeping, wat we echt wisten te waarderen. Fijn ook dat er een combinatie van bad en douche is, want thuis hebben we geen bad. Het hotel heeft veel bars en gezellige plekken om iets te drinken. Soms sloten die echter vroeger dan aangekondigd of bleken ze onverwacht privé, waardoor je plots alleen nog in één bar terechtkon. Daar waren dan soms enkel natte stoelen beschikbaar of stond de muziek heel luid binnen. Qua personeel hadden we wisselende ervaringen: sommige medewerkers waren heel vriendelijk en behulpzaam, anderen straalden eerder uit dat ze hier liever niet stonden. De zwembaden en ligplekken zijn een groot pluspunt: heel veel ruimte en geen gevecht om een bedje te vinden. Wel waren de meeste zwembaden behoorlijk koud; voor een vijfsterrenhotel zou lichte verwarming welkom zijn. Pas later ontdekten we dat er toch één warmer zwembad bestaat, maar dit staat nergens vermeld en is bovendien een pak kleiner. Begrijpelijk dat het daardoor rustiger blijft, maar het zou fijn zijn als alle zwembaden die aangename temperatuur hadden. De redders aan het zwembad zijn bovendien erg streng en er mag geen muziek gespeeld worden, wat de sfeer soms wat minder maakt. Ook de bediening aan de poolbar kan beter: het is niet duidelijk dat er eigenlijk maar één bar voor de zwembaden is, waardoor er l
10
Mar
4 jun 2025
·
Se alojó 4 noches
El hotel es una maravilla. La habitacion, el personal, las zonas comunes. Las piscinas de niños con el agua templada un top. Lástima que ahora cobren [y no poco) por las balinesas.
El hotel es una maravilla. La habitacion, el personal, las zonas comunes. Las piscinas de niños con el agua templada un top. Lástima que ahora cobren [y no poco) por las balinesas.
10
Deerasinghe
19 jul 2024
·
Se alojó 2 noches
Hands down the best thing about this hotel is the breakfast. Funnily enough, a friend who had stayed here a few years remembered this when I said I had made the booking, and boy was he not wrong. The staff are also incredibly helpful and friendly, and the rooms spacious, modern, and comfortable. We had a sea view room and the view from the balcony was indeed stunning. Lots of great entertainment at the bar downstairs, and we caught a couple of very cool acts on two different nights. Onsite facilities like the tennis courts, the (huge) gym, and the yoga classes are an added bonus. It's absolutely perfect for a wellness getaway. The city centre is about a 20-minute bus ride away, and the bus stops are just outside the property perimeter. The little town that's sort of adjacent is a little more rundown, but the seaside boardwalk probably gets very busy during summer. We went off-season and it was pretty calm, though we found one excellent fish restaurant not too far away.
Hands down the best thing about this hotel is the breakfast. Funnily enough, a friend who had stayed here a few years remembered this when I said I had made the booking, and boy was he not wrong. The staff are also incredibly helpful and friendly, and the rooms spacious, modern, and comfortable. We had a sea view room and the view from the balcony was indeed stunning. Lots of great entertainment at the bar downstairs, and we caught a couple of very cool acts on two different nights. Onsite facilities like the tennis courts, the (huge) gym, and the yoga classes are an added bonus. It's absolutely perfect for a wellness getaway. The city centre is about a 20-minute bus ride away, and the bus stops are just outside the property perimeter. The little town that's sort of adjacent is a little more rundown, but the seaside boardwalk probably gets very busy during summer. We went off-season and it was pretty calm, though we found one excellent fish restaurant not too far away.
10
Susan
11 jun 2025
·
Se alojó 5 noches
Had a wonderful time- enjoyed all the pools especially the Bamboo rooftop. Activities and shows were fun, buffet was so good and loved the option to eat at Botanic for breakfasts and a dinner with upgrade. Staff were always friendly. Highly recommended!
Had a wonderful time- enjoyed all the pools especially the Bamboo rooftop. Activities and shows were fun, buffet was so good and loved the option to eat at Botanic for breakfasts and a dinner with upgrade. Staff were always friendly. Highly recommended!
8
Ramzi
23 jul 2025
·
Se alojó 7 noches
Our experience was good overall, with some things being very good and others being a disappointment. Almost every time we attempted to call reception from our room we could not get through. The adult only pool regularly had children swimming in it, and it was difficult to find sun beds as people would leave their towels from early in the morning. The gym had some pro workout equipment, but only very light free weights available which were locked in a cupboard. The things we enjoyed the most were the restaurants (including the buffets), the roof top pool (although this was an additional charge), the spa, the rooms, some of the areas in the hotel which look lovely, easy access to car park, and some of the staff members who were helpful. The hotel is very big, and depending on where your room is, a lot of walking may be required to get to the lifts or reception. In some ways this felt more like a 4 star than a 5 star. Overall we had a pleasant stay, but there are areas that the hotel could improve in.
Our experience was good overall, with some things being very good and others being a disappointment. Almost every time we attempted to call reception from our room we could not get through. The adult only pool regularly had children swimming in it, and it was difficult to find sun beds as people would leave their towels from early in the morning. The gym had some pro workout equipment, but only very light free weights available which were locked in a cupboard. The things we enjoyed the most were the restaurants (including the buffets), the roof top pool (although this was an additional charge), the spa, the rooms, some of the areas in the hotel which look lovely, easy access to car park, and some of the staff members who were helpful. The hotel is very big, and depending on where your room is, a lot of walking may be required to get to the lifts or reception. In some ways this felt more like a 4 star than a 5 star. Overall we had a pleasant stay, but there are areas that the hotel could improve in.
10
Samantha
5 jun 2025
·
Se alojó 4 noches
I would absolutely recommend this hotel to my friends and family, just the smell in the giant entrance/lobby area itself was enough, smells lovely 24/7 and its extremely clean with refreshments provided! We got a glass of cava on arrival, and on another day when it was their 3rd birthday they left cakes and drinks for all the guests. They also had juice and water and sweets for guests too. Lots of staff on the check in desk. There is so many pools, including a roof top one which was unreal and had a live singer and saxophonist! Felt so luxurious! The drinks are amazing, especially the frozen strawberry daiquiri! There are a few restaurants to choose from too, really nice and fancy but not over priced, just fairly priced. The gardening is gorgeous all around, so aesthetically pleasing everywhere you look. The breakfast was fantastic, there is so many stations with everything to choose from and its constantly topped up, like they just dont run low on anything, even at the end, was amazed by it, never experienced anything like it. Rooms are soundproof and clean. Cleaners came every day to change the towels and bedding
I would absolutely recommend this hotel to my friends and family, just the smell in the giant entrance/lobby area itself was enough, smells lovely 24/7 and its extremely clean with refreshments provided! We got a glass of cava on arrival, and on another day when it was their 3rd birthday they left cakes and drinks for all the guests. They also had juice and water and sweets for guests too. Lots of staff on the check in desk. There is so many pools, including a roof top one which was unreal and had a live singer and saxophonist! Felt so luxurious! The drinks are amazing, especially the frozen strawberry daiquiri! There are a few restaurants to choose from too, really nice and fancy but not over priced, just fairly priced. The gardening is gorgeous all around, so aesthetically pleasing everywhere you look. The breakfast was fantastic, there is so many stations with everything to choose from and its constantly topped up, like they just dont run low on anything, even at the end, was amazed by it, never experienced anything like it. Rooms are soundproof and clean. Cleaners came every day to change the towels and bedding
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza es ampliamente elogiada en las habitaciones y las zonas comunes, y muchos señalan un mantenimiento impecable. Pocos informan detalles pasados por alto, como alfombras sucias en los pasillos o la aparición aislada de un insecto.
Reseñas de huéspedes relacionadas
6
Olivier
18 nov 2024
·
Se alojó 2 noches
L'hôtel est très joli, et très moderne mais la propreté est juste et le gros point négatif est le manque d'insonorisation des chambres. On entend les voisins du dessus marché et les murs tremblent quand une porte claque dans le couloir. En point positif le petit déjeuner et le personnel très agréable.
L'hôtel est très joli, et très moderne mais la propreté est juste et le gros point négatif est le manque d'insonorisation des chambres. On entend les voisins du dessus marché et les murs tremblent quand une porte claque dans le couloir. En point positif le petit déjeuner et le personnel très agréable.
10
Monique
26 jun 2025
·
Se alojó 2 noches
L’hôtel est propre,le personnel charmant et serviable.Par contre,dans ma chambre,j’ai vu à deux reprises,un « insecte »qui se trouve dans les endroits humides,et qu’on appelle communément « poisson d’argent « Sinon,rien à dire,j’y retournerai avec beaucoup de plaisir
L’hôtel est propre,le personnel charmant et serviable.Par contre,dans ma chambre,j’ai vu à deux reprises,un « insecte »qui se trouve dans les endroits humides,et qu’on appelle communément « poisson d’argent « Sinon,rien à dire,j’y retournerai avec beaucoup de plaisir
10
isaac
22 feb 2026
·
Se alojó 1 noche
La habitacion increible,grande espaciosa con un gran balcon,todo muy limpio y el personal muy atento y amable
La habitacion increible,grande espaciosa con un gran balcon,todo muy limpio y el personal muy atento y amable
10
jenn
17 oct 2023
·
Se alojó 4 noches
The property is gorgeous. We had a suite that included a private terrace and pool which was stunning. The main pool area is beautiful as well. The breakfast buffet has a wide assortment. The minor negatives are; the hallways are very dark at night and the hallway carpets were really dirty.
The property is gorgeous. We had a suite that included a private terrace and pool which was stunning. The main pool area is beautiful as well. The breakfast buffet has a wide assortment. The minor negatives are; the hallways are very dark at night and the hallway carpets were really dirty.
6
Inès
10 oct 2023
·
Se alojó 10 noches
L’hôtel est absolument sublime, tout est très moderne, très joli, autant les espaces communs que les chambres. Malheureusement il y a également pas mal d’aspects négatifs que je tiens a souligner pour les prochains résidents : 1. Les chambres ne sont pas du tout insonorisés, c’est à dire que vous entendez absolument tout ce qui se passe dans le couloir et les chambres adjacentes, vous entendez également la musique diffusée dans les couleurs. C’est vraiment la grosse bête noir de cette hôtel si cous venez vous reposer vous allez être déçu c’est extrêmement bruyant. 2. Il y a 4 ascenseurs qui fonctionnent très mal, nous devions parfois attendre plus de 5-10 min pour voir arriver l’ascenseur à notre étage. 3. Le buffet est bon, la nourriture est particulièrement qualitative mais tellement répétitif qu’au bout de 3/4 jours nous nous sommes lassés. Le buffet du petit déjeuner est exactement le même tous les jours. Le prix des softs est exorbitant : 3.50€ pour un cocoa 237ml. 4. Le coin piscine « adult only » est finalement bien plus bruyant que les autres coins piscine, c’est très dommage. 5. Le ménage est extrêmement mal fait, le sol n’a jamais été nettoyé et les verres étaient rarement changés… De plus, la dame de ménage nous a pris notre carte de la chambre que nous avions laisser dans la chambre, deux fois, pourquoi ? nous n’avons pas eu d’explication. Dans l’ensemble c’était quand même un bon séjour, nous avons eu un super temps début octobre.
L’hôtel est absolument sublime, tout est très moderne, très joli, autant les espaces communs que les chambres. Malheureusement il y a également pas mal d’aspects négatifs que je tiens a souligner pour les prochains résidents : 1. Les chambres ne sont pas du tout insonorisés, c’est à dire que vous entendez absolument tout ce qui se passe dans le couloir et les chambres adjacentes, vous entendez également la musique diffusée dans les couleurs. C’est vraiment la grosse bête noir de cette hôtel si cous venez vous reposer vous allez être déçu c’est extrêmement bruyant. 2. Il y a 4 ascenseurs qui fonctionnent très mal, nous devions parfois attendre plus de 5-10 min pour voir arriver l’ascenseur à notre étage. 3. Le buffet est bon, la nourriture est particulièrement qualitative mais tellement répétitif qu’au bout de 3/4 jours nous nous sommes lassés. Le buffet du petit déjeuner est exactement le même tous les jours. Le prix des softs est exorbitant : 3.50€ pour un cocoa 237ml. 4. Le coin piscine « adult only » est finalement bien plus bruyant que les autres coins piscine, c’est très dommage. 5. Le ménage est extrêmement mal fait, le sol n’a jamais été nettoyé et les verres étaient rarement changés… De plus, la dame de ménage nous a pris notre carte de la chambre que nous avions laisser dans la chambre, deux fois, pourquoi ? nous n’avons pas eu d’explication. Dans l’ensemble c’était quand même un bon séjour, nous avons eu un super temps début octobre.
8
Anseric
20 sept 2025
·
Se alojó 7 noches
We verbleven een week in Atzavara en in het algemeen hebben we er een mooie tijd gehad. Het hotel is heel stijlvol en de kamers zijn ruim. Ze werden elke dag grondig onderhouden door de housekeeping, wat we echt wisten te waarderen. Fijn ook dat er een combinatie van bad en douche is, want thuis hebben we geen bad. Het hotel heeft veel bars en gezellige plekken om iets te drinken. Soms sloten die echter vroeger dan aangekondigd of bleken ze onverwacht privé, waardoor je plots alleen nog in één bar terechtkon. Daar waren dan soms enkel natte stoelen beschikbaar of stond de muziek heel luid binnen. Qua personeel hadden we wisselende ervaringen: sommige medewerkers waren heel vriendelijk en behulpzaam, anderen straalden eerder uit dat ze hier liever niet stonden. De zwembaden en ligplekken zijn een groot pluspunt: heel veel ruimte en geen gevecht om een bedje te vinden. Wel waren de meeste zwembaden behoorlijk koud; voor een vijfsterrenhotel zou lichte verwarming welkom zijn. Pas later ontdekten we dat er toch één warmer zwembad bestaat, maar dit staat nergens vermeld en is bovendien een pak kleiner. Begrijpelijk dat het daardoor rustiger blijft, maar het zou fijn zijn als alle zwembaden die aangename temperatuur hadden. De redders aan het zwembad zijn bovendien erg streng en er mag geen muziek gespeeld worden, wat de sfeer soms wat minder maakt. Ook de bediening aan de poolbar kan beter: het is niet duidelijk dat er eigenlijk maar één bar voor de zwembaden is, waardoor er l
We verbleven een week in Atzavara en in het algemeen hebben we er een mooie tijd gehad. Het hotel is heel stijlvol en de kamers zijn ruim. Ze werden elke dag grondig onderhouden door de housekeeping, wat we echt wisten te waarderen. Fijn ook dat er een combinatie van bad en douche is, want thuis hebben we geen bad. Het hotel heeft veel bars en gezellige plekken om iets te drinken. Soms sloten die echter vroeger dan aangekondigd of bleken ze onverwacht privé, waardoor je plots alleen nog in één bar terechtkon. Daar waren dan soms enkel natte stoelen beschikbaar of stond de muziek heel luid binnen. Qua personeel hadden we wisselende ervaringen: sommige medewerkers waren heel vriendelijk en behulpzaam, anderen straalden eerder uit dat ze hier liever niet stonden. De zwembaden en ligplekken zijn een groot pluspunt: heel veel ruimte en geen gevecht om een bedje te vinden. Wel waren de meeste zwembaden behoorlijk koud; voor een vijfsterrenhotel zou lichte verwarming welkom zijn. Pas later ontdekten we dat er toch één warmer zwembad bestaat, maar dit staat nergens vermeld en is bovendien een pak kleiner. Begrijpelijk dat het daardoor rustiger blijft, maar het zou fijn zijn als alle zwembaden die aangename temperatuur hadden. De redders aan het zwembad zijn bovendien erg streng en er mag geen muziek gespeeld worden, wat de sfeer soms wat minder maakt. Ook de bediening aan de poolbar kan beter: het is niet duidelijk dat er eigenlijk maar één bar voor de zwembaden is, waardoor er l
10
joanne
13 sept 2023
·
Se alojó 7 noches
Grounds and hotel were immaculate, if the maids couldnt make up your room first thing they made sure to come back later so always spotless. Only small gripe, pillows weren't that comfy. Otherwise 5☆
Grounds and hotel were immaculate, if the maids couldnt make up your room first thing they made sure to come back later so always spotless. Only small gripe, pillows weren't that comfy. Otherwise 5☆
10
Pilar
13 oct 2024
·
Se alojó 1 noche
El hotel es muy bonito y moderno. Está muy muy limpio!!!
El hotel es muy bonito y moderno. Está muy muy limpio!!!
10
shlomi
17 jul 2025
·
Se alojó 4 noches
We arrived as a large group of families, everything was excellent, quality of service and cleanliness. Very nice staff in all departments, highly recommended.
We arrived as a large group of families, everything was excellent, quality of service and cleanliness. Very nice staff in all departments, highly recommended.
10
Samantha
5 jun 2025
·
Se alojó 4 noches
I would absolutely recommend this hotel to my friends and family, just the smell in the giant entrance/lobby area itself was enough, smells lovely 24/7 and its extremely clean with refreshments provided! We got a glass of cava on arrival, and on another day when it was their 3rd birthday they left cakes and drinks for all the guests. They also had juice and water and sweets for guests too. Lots of staff on the check in desk. There is so many pools, including a roof top one which was unreal and had a live singer and saxophonist! Felt so luxurious! The drinks are amazing, especially the frozen strawberry daiquiri! There are a few restaurants to choose from too, really nice and fancy but not over priced, just fairly priced. The gardening is gorgeous all around, so aesthetically pleasing everywhere you look. The breakfast was fantastic, there is so many stations with everything to choose from and its constantly topped up, like they just dont run low on anything, even at the end, was amazed by it, never experienced anything like it. Rooms are soundproof and clean. Cleaners came every day to change the towels and bedding
I would absolutely recommend this hotel to my friends and family, just the smell in the giant entrance/lobby area itself was enough, smells lovely 24/7 and its extremely clean with refreshments provided! We got a glass of cava on arrival, and on another day when it was their 3rd birthday they left cakes and drinks for all the guests. They also had juice and water and sweets for guests too. Lots of staff on the check in desk. There is so many pools, including a roof top one which was unreal and had a live singer and saxophonist! Felt so luxurious! The drinks are amazing, especially the frozen strawberry daiquiri! There are a few restaurants to choose from too, really nice and fancy but not over priced, just fairly priced. The gardening is gorgeous all around, so aesthetically pleasing everywhere you look. The breakfast was fantastic, there is so many stations with everything to choose from and its constantly topped up, like they just dont run low on anything, even at the end, was amazed by it, never experienced anything like it. Rooms are soundproof and clean. Cleaners came every day to change the towels and bedding
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son modernas y muy espaciosas, y muchos disfrutan de balcones con vistas al mar y suites. Varios huéspedes señalan una mala insonorización, ruido de eventos o de la carretera, baños de planta abierta con poca privacidad y problemas ocasionales como aire acondicionado estacional o Wi-Fi inestable.
Reseñas de huéspedes relacionadas
10
Sandeep
2 may 2025
·
Se alojó 3 noches
Stunning hotel, lovely stay, very spacious rooms.
Stunning hotel, lovely stay, very spacious rooms.
8
Nick
21 oct 2025
·
Se alojó 10 noches
Let's start with the cons. #1 The bathroom is open plan - meaning that the sinks are not private. Nor is the bath. And the toilet itself offers very little privacy. You have to ask your partner to put in their earplugs when you go to the toilet. Also no small sink in toilet to wash hands. You have to come out to wash down in the open. In my experience, no matter how long you have known your partner - and no matter how much in love you may be - you do not want them to hear your noises on the toilet. You still want some privacy when performing in the bathroom. #2 If you book full board which means breakfast and evening buffet, you will not get any water (not even tap water) with your meal unless you pay for it. All drinks have to be paid for. They don't even provide coffee. At breakfast, you get everything without extra charge. #3 They hold corporate events which means some areas - like the bars and pools - get closed for the other guests. And these events can be noisy. Everything else is perfect. Great staff, super clean place, great rooms if you pick Junior suite and a decent choice at breakfast. Overall I give it 7/10
Let's start with the cons. #1 The bathroom is open plan - meaning that the sinks are not private. Nor is the bath. And the toilet itself offers very little privacy. You have to ask your partner to put in their earplugs when you go to the toilet. Also no small sink in toilet to wash hands. You have to come out to wash down in the open. In my experience, no matter how long you have known your partner - and no matter how much in love you may be - you do not want them to hear your noises on the toilet. You still want some privacy when performing in the bathroom. #2 If you book full board which means breakfast and evening buffet, you will not get any water (not even tap water) with your meal unless you pay for it. All drinks have to be paid for. They don't even provide coffee. At breakfast, you get everything without extra charge. #3 They hold corporate events which means some areas - like the bars and pools - get closed for the other guests. And these events can be noisy. Everything else is perfect. Great staff, super clean place, great rooms if you pick Junior suite and a decent choice at breakfast. Overall I give it 7/10
10
Jürgen
2 jun 2024
·
Se alojó 7 noches
Wir hatten eine Junoirsuite mit Meerblick und Halbpension. Es war ein super toller Aufenthalt. Das Zimmer war modern eingerichtet, mit Balkon zum Meer einfach fantastisch. Das Frühstücksbuffet war sehr gut und genauso das Abendbuffet.Es gibt auch ein Bahnhof, in der Nähe von dort kann man direkt nach Barcelona .Die Pools waren sauber und der Bereich ist schön angelegt, es gibt auch genügend Liegen. Die Zimmer wurden täglich gereinigt.Alles in allem war es ein sehr schöner Aufenthalt.Ein Aufenthalt in dem Hotel ist sehr empfehlenswert.
Wir hatten eine Junoirsuite mit Meerblick und Halbpension. Es war ein super toller Aufenthalt. Das Zimmer war modern eingerichtet, mit Balkon zum Meer einfach fantastisch. Das Frühstücksbuffet war sehr gut und genauso das Abendbuffet.Es gibt auch ein Bahnhof, in der Nähe von dort kann man direkt nach Barcelona .Die Pools waren sauber und der Bereich ist schön angelegt, es gibt auch genügend Liegen. Die Zimmer wurden täglich gereinigt.Alles in allem war es ein sehr schöner Aufenthalt.Ein Aufenthalt in dem Hotel ist sehr empfehlenswert.
10
Djilali
4 nov 2025
·
Se alojó 3 noches
Nous avons passé un merveilleux séjour à l’Atzavara Hotel & Spa ! L’établissement est superbe, moderne et très bien entretenu. Le personnel est accueillant, souriant et toujours disponible pour aider. Les chambres sont spacieuses, confortables et bien équipées, avec une literie de grande qualité. Le petit-déjeuner est excellent : beaucoup de choix et des produits frais. Les piscines et le spa sont magnifiques, parfaits pour se détendre. L’hôtel est aussi idéalement situé, à deux pas de la plage et proche des commerces. Un vrai coup de cœur — nous reviendrons sans hésiter !
Nous avons passé un merveilleux séjour à l’Atzavara Hotel & Spa ! L’établissement est superbe, moderne et très bien entretenu. Le personnel est accueillant, souriant et toujours disponible pour aider. Les chambres sont spacieuses, confortables et bien équipées, avec une literie de grande qualité. Le petit-déjeuner est excellent : beaucoup de choix et des produits frais. Les piscines et le spa sont magnifiques, parfaits pour se détendre. L’hôtel est aussi idéalement situé, à deux pas de la plage et proche des commerces. Un vrai coup de cœur — nous reviendrons sans hésiter !
8
Moki
18 abr 2024
·
Se alojó 6 noches
Comparing to other hotels in Santa Susanna is this the cleanest and best one. The breakfast was also good! I think the hotel can invest more on wifi network. The wifi was really worst. The toilet were see-through and not soundproofed. It was not comfortable too use.
Comparing to other hotels in Santa Susanna is this the cleanest and best one. The breakfast was also good! I think the hotel can invest more on wifi network. The wifi was really worst. The toilet were see-through and not soundproofed. It was not comfortable too use.
10
Alexis
4 abr 2025
·
Se alojó 6 noches
All perfect, except the A/C isn't working during the spring time.
All perfect, except the A/C isn't working during the spring time.
6
Richard
9 sept 2025
·
Se alojó 3 noches
- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.
- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.
8
Tal
19 ene 2025
·
Se alojó 1 noche
Overall it was good, but didn't feel like 5-stars. Acoustic is bad ( heard high hills noises from the corridor and the upper floor, cleaning team starting moving furniture early in the morning). No beverages at dinner ( even water), spa was overpriced for what you get, no netflix etc. Adding these little extra features will help feeling more welcome. We felt rushed by the staff during the meals and the cleaning team entered our room before 10 am while we were there.
Overall it was good, but didn't feel like 5-stars. Acoustic is bad ( heard high hills noises from the corridor and the upper floor, cleaning team starting moving furniture early in the morning). No beverages at dinner ( even water), spa was overpriced for what you get, no netflix etc. Adding these little extra features will help feeling more welcome. We felt rushed by the staff during the meals and the cleaning team entered our room before 10 am while we were there.
8
Mathias
30 oct 2025
·
Se alojó 7 noches
Hotel und Zimmer sind sehr schön. Lage des Zimmers eher ungünstig wenn eine Großveranstaltung im Hinterland ist und man nachts die Fenster geöffnet haben möchte. Wir hatten eine Woche lang Oktoberfestbeschallung bis spät in die Nacht.
Hotel und Zimmer sind sehr schön. Lage des Zimmers eher ungünstig wenn eine Großveranstaltung im Hinterland ist und man nachts die Fenster geöffnet haben möchte. Wir hatten eine Woche lang Oktoberfestbeschallung bis spät in die Nacht.
8
Anne
30 oct 2023
·
Se alojó 4 noches
Spacious and comfortable rooms. Dining onsite which is good because there isn’t much outside of the hotel. My family did walk to a grocery store which was about 15 mins away a few times. The pool area is amazing. Breakfast has a nice selection and was inclusive. What put me off was they refused to give me a box because I wasn’t “leaving for a flight”.. I ended up skipping breakfast that day. They did have laundry services there which I used without issue but at first when I tried to get someone to pick up my clothes and the sheet I filled out for it they told me I had to use the app. The app is very poorly designed so after struggling 1/2 an hour I just dropped it off at the front desk. I don’t understand why they wouldn’t just take someone’s order from their room. Anyways all in all it was a good stay just a few incidences which needed work.
Spacious and comfortable rooms. Dining onsite which is good because there isn’t much outside of the hotel. My family did walk to a grocery store which was about 15 mins away a few times. The pool area is amazing. Breakfast has a nice selection and was inclusive. What put me off was they refused to give me a box because I wasn’t “leaving for a flight”.. I ended up skipping breakfast that day. They did have laundry services there which I used without issue but at first when I tried to get someone to pick up my clothes and the sheet I filled out for it they told me I had to use the app. The app is very poorly designed so after struggling 1/2 an hour I just dropped it off at the front desk. I don’t understand why they wouldn’t just take someone’s order from their room. Anyways all in all it was a good stay just a few incidences which needed work.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Las opiniones sobre el servicio son variadas: muchos destacan un personal amable y acogedor, mientras que otros informan de un servicio lento o que no responde, largas colas de espera para el registro de entrada, pedidos extraviados o retrasados y estándares inconsistentes de cinco estrellas en recepción, bares y junto a las piscinas.
Reseñas de huéspedes relacionadas
10
Maria
13 nov 2025
·
Se alojó 1 noche
Rummen fina, en bra start på vår VM uppladdning. Super trevlig personal. Underbar frukost buffe
Rummen fina, en bra start på vår VM uppladdning. Super trevlig personal. Underbar frukost buffe
10
Djilali
4 nov 2025
·
Se alojó 3 noches
Nous avons passé un merveilleux séjour à l’Atzavara Hotel & Spa ! L’établissement est superbe, moderne et très bien entretenu. Le personnel est accueillant, souriant et toujours disponible pour aider. Les chambres sont spacieuses, confortables et bien équipées, avec une literie de grande qualité. Le petit-déjeuner est excellent : beaucoup de choix et des produits frais. Les piscines et le spa sont magnifiques, parfaits pour se détendre. L’hôtel est aussi idéalement situé, à deux pas de la plage et proche des commerces. Un vrai coup de cœur — nous reviendrons sans hésiter !
Nous avons passé un merveilleux séjour à l’Atzavara Hotel & Spa ! L’établissement est superbe, moderne et très bien entretenu. Le personnel est accueillant, souriant et toujours disponible pour aider. Les chambres sont spacieuses, confortables et bien équipées, avec une literie de grande qualité. Le petit-déjeuner est excellent : beaucoup de choix et des produits frais. Les piscines et le spa sont magnifiques, parfaits pour se détendre. L’hôtel est aussi idéalement situé, à deux pas de la plage et proche des commerces. Un vrai coup de cœur — nous reviendrons sans hésiter !
6
Richard
9 sept 2025
·
Se alojó 3 noches
- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.
- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.
6
David
22 jul 2024
·
Se alojó 7 noches
We’ve been here 2 times and This year however we were particularly disappointed with the service, it’s no way near the level of a 5-star rating and it has gotten worse than last year: - 2 days in a row we booked room service via the so-called “smart QR code system “ but as the food was supposed to come, we find out by ourselves, that the order never went through and we need to call via phone to fix this. - At the pool area the service is particularly disappointing. Normally at a five star hotel, You will have staff walking around and asking the customers all the time if they need anything and if they want to order anything and they will be back with it shortly. We experienced two times that we asked a staff member if we could order something and they said that they would be back but they just never came back so apparently they are not interested in satisfying customers and / or making money. - At the Ginger pool bar / snack restaurant the staff is friendly but you had to wait in line for about 20 minutes just to get to Coca-Cola, even though there were seven or eight staff members behind the bar ! Again: NOT 5-star service as we are used to from other 5 star providers. - We paid xtra for a Bali Bed by the pool, and the booking included water as stated online when you booked. We just never got the water even though a staff member came (after we had the bed for 5 hours!) and said she’d bring it. Service and lack of structure/ overview of customer needs is a huge issue!
We’ve been here 2 times and This year however we were particularly disappointed with the service, it’s no way near the level of a 5-star rating and it has gotten worse than last year: - 2 days in a row we booked room service via the so-called “smart QR code system “ but as the food was supposed to come, we find out by ourselves, that the order never went through and we need to call via phone to fix this. - At the pool area the service is particularly disappointing. Normally at a five star hotel, You will have staff walking around and asking the customers all the time if they need anything and if they want to order anything and they will be back with it shortly. We experienced two times that we asked a staff member if we could order something and they said that they would be back but they just never came back so apparently they are not interested in satisfying customers and / or making money. - At the Ginger pool bar / snack restaurant the staff is friendly but you had to wait in line for about 20 minutes just to get to Coca-Cola, even though there were seven or eight staff members behind the bar ! Again: NOT 5-star service as we are used to from other 5 star providers. - We paid xtra for a Bali Bed by the pool, and the booking included water as stated online when you booked. We just never got the water even though a staff member came (after we had the bed for 5 hours!) and said she’d bring it. Service and lack of structure/ overview of customer needs is a huge issue!
8
Svetlana
17 abr 2025
·
Se alojó 5 noches
Das Personal ist mega langsam, der Kunde steht nicht ganz im Fokus. Bei der Ankunft haben wir in der Schlange für Check-In fast 40 Minuten gewartet, was nach 1.800 km eine Herausforderung ist.
Das Personal ist mega langsam, der Kunde steht nicht ganz im Fokus. Bei der Ankunft haben wir in der Schlange für Check-In fast 40 Minuten gewartet, was nach 1.800 km eine Herausforderung ist.
8
Ramzi
23 jul 2025
·
Se alojó 7 noches
Our experience was good overall, with some things being very good and others being a disappointment. Almost every time we attempted to call reception from our room we could not get through. The adult only pool regularly had children swimming in it, and it was difficult to find sun beds as people would leave their towels from early in the morning. The gym had some pro workout equipment, but only very light free weights available which were locked in a cupboard. The things we enjoyed the most were the restaurants (including the buffets), the roof top pool (although this was an additional charge), the spa, the rooms, some of the areas in the hotel which look lovely, easy access to car park, and some of the staff members who were helpful. The hotel is very big, and depending on where your room is, a lot of walking may be required to get to the lifts or reception. In some ways this felt more like a 4 star than a 5 star. Overall we had a pleasant stay, but there are areas that the hotel could improve in.
Our experience was good overall, with some things being very good and others being a disappointment. Almost every time we attempted to call reception from our room we could not get through. The adult only pool regularly had children swimming in it, and it was difficult to find sun beds as people would leave their towels from early in the morning. The gym had some pro workout equipment, but only very light free weights available which were locked in a cupboard. The things we enjoyed the most were the restaurants (including the buffets), the roof top pool (although this was an additional charge), the spa, the rooms, some of the areas in the hotel which look lovely, easy access to car park, and some of the staff members who were helpful. The hotel is very big, and depending on where your room is, a lot of walking may be required to get to the lifts or reception. In some ways this felt more like a 4 star than a 5 star. Overall we had a pleasant stay, but there are areas that the hotel could improve in.
4
Eric
31 ago 2024
·
Se alojó 2 noches
L’hôtel est sympa et les chambres sont belles mais cet hôtel est une usine, beaucoup d’attente le matin pour le petit dej et à 10h30 on se fait virer par le personnel qui passe plusieurs fois pour dire qu’il faut partir, c’est pénible. Le 2e jour un groupe de jeunes faisait beaucoup de bruit à la piscine adultes et après avoir demandé au groupe de faire moins de bruit et avoir expliqué au gars de la sécurité que c’était gênant il répétait inlassablement « what’s the problem? » Enfin au moment du départ la responsable de l’accueil n’en avait rien à faire de notre statut Gold et ne voulait pas nous accorder un check-out tardif car elle s’en « foutait du statut Gold » Inadmissible. Impossible que dans un hôtel de 400 chambres on ne puisse pas en laisser qq unes disponibles jusqu’à 14h alors que les arrivants sont censés récupérer leur chambre après 15h.
L’hôtel est sympa et les chambres sont belles mais cet hôtel est une usine, beaucoup d’attente le matin pour le petit dej et à 10h30 on se fait virer par le personnel qui passe plusieurs fois pour dire qu’il faut partir, c’est pénible. Le 2e jour un groupe de jeunes faisait beaucoup de bruit à la piscine adultes et après avoir demandé au groupe de faire moins de bruit et avoir expliqué au gars de la sécurité que c’était gênant il répétait inlassablement « what’s the problem? » Enfin au moment du départ la responsable de l’accueil n’en avait rien à faire de notre statut Gold et ne voulait pas nous accorder un check-out tardif car elle s’en « foutait du statut Gold » Inadmissible. Impossible que dans un hôtel de 400 chambres on ne puisse pas en laisser qq unes disponibles jusqu’à 14h alors que les arrivants sont censés récupérer leur chambre après 15h.
6
Michael B.
7 jul 2025
·
Se alojó 7 noches
Great hotel with fantastic facilities but definitely a lack of service from staff in all restaurants.
Great hotel with fantastic facilities but definitely a lack of service from staff in all restaurants.
10
shlomi
17 jul 2025
·
Se alojó 4 noches
We arrived as a large group of families, everything was excellent, quality of service and cleanliness. Very nice staff in all departments, highly recommended.
We arrived as a large group of families, everything was excellent, quality of service and cleanliness. Very nice staff in all departments, highly recommended.
6
Ekaterina
27 ago 2025
·
Se alojó 3 noches
I can't say that this hotel is bad, but several moments ruined good impression, mostly about the service (or lack of normal service). As an example, in the room for 3 people we found only 2 glasses and 1 vanity kit, and bed for 1 person was without normal size pillow. We requested extra glass and pillow from reception, it didn't help. Finally, in the last evening, we tried to boil water for the cup of tea in the kettle (provided by hotel) in our room. As a result, water and chemical foam (it looked like foam from some washing detergent) came out of kettle (it was properly closed BTW), spilled on the table and scared us. When we came to reception to complain about it, receptionist Mir didn't even said that he is sorry about this situation - he started to ask questions like 'what did you put in the kettle', being extremely rude. This situation and the fact, that other receptionist didn't warn my friends before they left the hotel, that the day they were leaving, the road in front of hotel is completely blocked by the market and the bus have no chance to pick them up (even though they discussed that my friends plan to take the bus next morning). I don't recommend to stay in this hotel, the service there doesn't meet any expectations for 5 starts hotel (or good hotel in general)
I can't say that this hotel is bad, but several moments ruined good impression, mostly about the service (or lack of normal service). As an example, in the room for 3 people we found only 2 glasses and 1 vanity kit, and bed for 1 person was without normal size pillow. We requested extra glass and pillow from reception, it didn't help. Finally, in the last evening, we tried to boil water for the cup of tea in the kettle (provided by hotel) in our room. As a result, water and chemical foam (it looked like foam from some washing detergent) came out of kettle (it was properly closed BTW), spilled on the table and scared us. When we came to reception to complain about it, receptionist Mir didn't even said that he is sorry about this situation - he started to ask questions like 'what did you put in the kettle', being extremely rude. This situation and the fact, that other receptionist didn't warn my friends before they left the hotel, that the day they were leaving, the road in front of hotel is completely blocked by the market and the bus have no chance to pick them up (even though they discussed that my friends plan to take the bus next morning). I don't recommend to stay in this hotel, the service there doesn't meet any expectations for 5 starts hotel (or good hotel in general)
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Cerca de la playa y del paseo marítimo, con una estación de tren cercana para excursiones a Barcelona, pero el acceso es a través de la vía férrea y algunas habitaciones dan a la carretera. La zona inmediata no resulta tan encantadora para algunos.
Reseñas de huéspedes relacionadas
10
Zoltan
20 oct 2025
·
Se alojó 5 noches
The hotel is stunning — spacious, modern rooms, great bars and restaurants, and a fantastic pool area. However, there are a few drawbacks: there’s no beach access (areal photos are misleading), and frequent corporate events with loud music often go on until midnight, which can spoil the atmosphere. The breakfast buffet is extensive, but the quality doesn’t fully match a true 5-star standard. Overall, an impressive place, just not ideal if you’re after quiet relaxation.
The hotel is stunning — spacious, modern rooms, great bars and restaurants, and a fantastic pool area. However, there are a few drawbacks: there’s no beach access (areal photos are misleading), and frequent corporate events with loud music often go on until midnight, which can spoil the atmosphere. The breakfast buffet is extensive, but the quality doesn’t fully match a true 5-star standard. Overall, an impressive place, just not ideal if you’re after quiet relaxation.
8
Edmondus henricus Johannes
19 sept 2024
·
Se alojó 8 noches
Heel goed hotel. Alles was super behalve het eten was vaak koud live cooking en salades waren goed . Heel veel en lekker brood en toetjes. Heel veel keuze. Drank iets aan de dure kant. Mooie zwembaden, wel erg koud! Trein station aan de overkant. Strand gescheiden door spoorweg. Dat is wel jammer. Best gezellige boulevard.
Heel goed hotel. Alles was super behalve het eten was vaak koud live cooking en salades waren goed . Heel veel en lekker brood en toetjes. Heel veel keuze. Drank iets aan de dure kant. Mooie zwembaden, wel erg koud! Trein station aan de overkant. Strand gescheiden door spoorweg. Dat is wel jammer. Best gezellige boulevard.
10
Preben
2 sept 2022
·
Se alojó 7 noches
Kjempefint hotell for avslapping. Fint bassengområde og god frokost. Velger man et av rommene med eget basseng kan man ikke få det bedre. Beliggenheten (les Santa Susanna) er ikke bra, men kort vei inn til Blanes og Llorret de Mar. Anbefaler ingen spisesteder i Santa Susanna.
Kjempefint hotell for avslapping. Fint bassengområde og god frokost. Velger man et av rommene med eget basseng kan man ikke få det bedre. Beliggenheten (les Santa Susanna) er ikke bra, men kort vei inn til Blanes og Llorret de Mar. Anbefaler ingen spisesteder i Santa Susanna.
10
Jürgen
18 jun 2025
·
Se alojó 8 noches
Das Zimmer Junior Suite war geräumig mit Meerblick sehr schön und sehr sauber, die Pools sind sehr schön, die Parkmöglichkeit beim Hotel ist sehr gut. Der Strand ist in 5 Minuten erreichbar. Das Frühstücksbuffet sehr reichhaltig ebenso das Abendbuffet. An manchen Tagen war etwas mehr Betrieb am Buffet war aber okay. Wir haben ein Upgrade erhalten, da es bereits unser 2.ter Aufenthalt im Atzavara Hotel war. Wir kommen gerne wieder.
Das Zimmer Junior Suite war geräumig mit Meerblick sehr schön und sehr sauber, die Pools sind sehr schön, die Parkmöglichkeit beim Hotel ist sehr gut. Der Strand ist in 5 Minuten erreichbar. Das Frühstücksbuffet sehr reichhaltig ebenso das Abendbuffet. An manchen Tagen war etwas mehr Betrieb am Buffet war aber okay. Wir haben ein Upgrade erhalten, da es bereits unser 2.ter Aufenthalt im Atzavara Hotel war. Wir kommen gerne wieder.
8
Mathias
30 oct 2025
·
Se alojó 7 noches
Hotel und Zimmer sind sehr schön. Lage des Zimmers eher ungünstig wenn eine Großveranstaltung im Hinterland ist und man nachts die Fenster geöffnet haben möchte. Wir hatten eine Woche lang Oktoberfestbeschallung bis spät in die Nacht.
Hotel und Zimmer sind sehr schön. Lage des Zimmers eher ungünstig wenn eine Großveranstaltung im Hinterland ist und man nachts die Fenster geöffnet haben möchte. Wir hatten eine Woche lang Oktoberfestbeschallung bis spät in die Nacht.
10
djamila
25 ago 2025
·
Se alojó 7 noches
Super séjour. Bon emplacement à quelques metres de la station de train qui va a barcelone et a d autres stations. Petit dej et diner buffet excellents, personnel hyper sympa et serviable. Piscines au top dans un jardin verdoyant, super plage a 10min a pied.
Super séjour. Bon emplacement à quelques metres de la station de train qui va a barcelone et a d autres stations. Petit dej et diner buffet excellents, personnel hyper sympa et serviable. Piscines au top dans un jardin verdoyant, super plage a 10min a pied.
10
Jocelyn
24 jun 2025
·
Se alojó 3 noches
Amazing hotel, lots of sun loungers, great food, lovely staff. Area outside of hotel is not particularly beautiful with a train line in front of hotel so we never actually managed to make it on the beach
Amazing hotel, lots of sun loungers, great food, lovely staff. Area outside of hotel is not particularly beautiful with a train line in front of hotel so we never actually managed to make it on the beach
10
Lena
4 jul 2025
·
Se alojó 8 noches
Flott hotell for barnefamilier. Supert basseng område, de fineste på Santa Susanna. Litt lite å ta seg til på kvelden utenfor hotellet. Nydelig og ren strand rett utenfor.
Flott hotell for barnefamilier. Supert basseng område, de fineste på Santa Susanna. Litt lite å ta seg til på kvelden utenfor hotellet. Nydelig og ren strand rett utenfor.
10
Nikola
2 sept 2023
·
Se alojó 5 noches
Das gesamte Hotel ist schön eingerichtet. Wir hatten ein Dreierzimmer und für alles genug Platz. Das Frühstück hat eine riesen Auswahl von herzhaften bis süßen Speisen und alles schmeckt sehr gut. Je nach Uhrzeit ist viel los, manchmal musste man 5 Minuten warten bis man einen Tisch bekommen hat, länger aber nicht. Der Poolbereich ist groß und wir hatten immer freie Liegen zur Verfügung. Um die Ecke ist die Zugstation mit der man in ca. 1h in Barcelona ist. Aus Santa Susanna kann man sich ebenso Blanes anschauen. Wir würden jedem das Hotel empfehlen :)
Das gesamte Hotel ist schön eingerichtet. Wir hatten ein Dreierzimmer und für alles genug Platz. Das Frühstück hat eine riesen Auswahl von herzhaften bis süßen Speisen und alles schmeckt sehr gut. Je nach Uhrzeit ist viel los, manchmal musste man 5 Minuten warten bis man einen Tisch bekommen hat, länger aber nicht. Der Poolbereich ist groß und wir hatten immer freie Liegen zur Verfügung. Um die Ecke ist die Zugstation mit der man in ca. 1h in Barcelona ist. Aus Santa Susanna kann man sich ebenso Blanes anschauen. Wir würden jedem das Hotel empfehlen :)
10
Hidir
14 abr 2024
·
Se alojó 2 noches
This place is a good fall out for going to other cities like Barcelona, Girona, Lloret de Mar, Roses ...
This place is a good fall out for going to other cities like Barcelona, Girona, Lloret de Mar, Roses ...
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno es elogiado con frecuencia por su variedad y calidad. La cena y otros servicios de restauración son más variados, con algunos que encuentran las opciones repetitivas o limitadas y señalan que las bebidas (incluso el agua) en la cena tienen un costo adicional, además de colas ocasionales.
Reseñas de huéspedes relacionadas
10
Lasse Jacobsen
28 ago 2025
·
Se alojó 7 noches
Vi havde et rigtig dejligt ophold på Atzavara Hotel i Santa Susanna. Værelset var rummeligt og komfortabelt, og vi følte os hurtigt hjemme. Hotellets buffet fortjener virkelig at blive fremhævet – det er uden tvivl den bedste, vi nogensinde har oplevet. Udvalget var stort, kvaliteten af maden var i topklasse, og de var samtidig utroligt gode til allergener. I vores tilfælde med glutenallergi var det en kæmpe lettelse, at alle retter var tydeligt mærket med små skilte, så det var nemt og trygt at finde rundt. Poolområdet var også en stor fornøjelse, især den særskilte “adult-only” pool, hvor stemningen var rolig og afslappende. Det gav et ekstra pift af luksus til oplevelsen. Det eneste store minus var, at der var tilladt at ryge på alle udeområder. Mange gæster benyttede sig af det, og derfor var der desværre ofte en gennemtrængende lugt af røg, som ødelagde den ellers skønne atmosfære. Alt i alt et hotel med meget høj standard, hvor især maden, de gode forhold for allergikere og faciliteterne gør det til et besøg værd – men man skal være forberedt på, at cigaretrøg kan være en gennemgående del af oplevelsen.
Vi havde et rigtig dejligt ophold på Atzavara Hotel i Santa Susanna. Værelset var rummeligt og komfortabelt, og vi følte os hurtigt hjemme. Hotellets buffet fortjener virkelig at blive fremhævet – det er uden tvivl den bedste, vi nogensinde har oplevet. Udvalget var stort, kvaliteten af maden var i topklasse, og de var samtidig utroligt gode til allergener. I vores tilfælde med glutenallergi var det en kæmpe lettelse, at alle retter var tydeligt mærket med små skilte, så det var nemt og trygt at finde rundt. Poolområdet var også en stor fornøjelse, især den særskilte “adult-only” pool, hvor stemningen var rolig og afslappende. Det gav et ekstra pift af luksus til oplevelsen. Det eneste store minus var, at der var tilladt at ryge på alle udeområder. Mange gæster benyttede sig af det, og derfor var der desværre ofte en gennemtrængende lugt af røg, som ødelagde den ellers skønne atmosfære. Alt i alt et hotel med meget høj standard, hvor især maden, de gode forhold for allergikere og faciliteterne gør det til et besøg værd – men man skal være forberedt på, at cigaretrøg kan være en gennemgående del af oplevelsen.
10
Maria
13 nov 2025
·
Se alojó 1 noche
Rummen fina, en bra start på vår VM uppladdning. Super trevlig personal. Underbar frukost buffe
Rummen fina, en bra start på vår VM uppladdning. Super trevlig personal. Underbar frukost buffe
10
Zoltan
20 oct 2025
·
Se alojó 5 noches
The hotel is stunning — spacious, modern rooms, great bars and restaurants, and a fantastic pool area. However, there are a few drawbacks: there’s no beach access (areal photos are misleading), and frequent corporate events with loud music often go on until midnight, which can spoil the atmosphere. The breakfast buffet is extensive, but the quality doesn’t fully match a true 5-star standard. Overall, an impressive place, just not ideal if you’re after quiet relaxation.
The hotel is stunning — spacious, modern rooms, great bars and restaurants, and a fantastic pool area. However, there are a few drawbacks: there’s no beach access (areal photos are misleading), and frequent corporate events with loud music often go on until midnight, which can spoil the atmosphere. The breakfast buffet is extensive, but the quality doesn’t fully match a true 5-star standard. Overall, an impressive place, just not ideal if you’re after quiet relaxation.
8
Nick
21 oct 2025
·
Se alojó 10 noches
Let's start with the cons. #1 The bathroom is open plan - meaning that the sinks are not private. Nor is the bath. And the toilet itself offers very little privacy. You have to ask your partner to put in their earplugs when you go to the toilet. Also no small sink in toilet to wash hands. You have to come out to wash down in the open. In my experience, no matter how long you have known your partner - and no matter how much in love you may be - you do not want them to hear your noises on the toilet. You still want some privacy when performing in the bathroom. #2 If you book full board which means breakfast and evening buffet, you will not get any water (not even tap water) with your meal unless you pay for it. All drinks have to be paid for. They don't even provide coffee. At breakfast, you get everything without extra charge. #3 They hold corporate events which means some areas - like the bars and pools - get closed for the other guests. And these events can be noisy. Everything else is perfect. Great staff, super clean place, great rooms if you pick Junior suite and a decent choice at breakfast. Overall I give it 7/10
Let's start with the cons. #1 The bathroom is open plan - meaning that the sinks are not private. Nor is the bath. And the toilet itself offers very little privacy. You have to ask your partner to put in their earplugs when you go to the toilet. Also no small sink in toilet to wash hands. You have to come out to wash down in the open. In my experience, no matter how long you have known your partner - and no matter how much in love you may be - you do not want them to hear your noises on the toilet. You still want some privacy when performing in the bathroom. #2 If you book full board which means breakfast and evening buffet, you will not get any water (not even tap water) with your meal unless you pay for it. All drinks have to be paid for. They don't even provide coffee. At breakfast, you get everything without extra charge. #3 They hold corporate events which means some areas - like the bars and pools - get closed for the other guests. And these events can be noisy. Everything else is perfect. Great staff, super clean place, great rooms if you pick Junior suite and a decent choice at breakfast. Overall I give it 7/10
10
Djilali
4 nov 2025
·
Se alojó 3 noches
Nous avons passé un merveilleux séjour à l’Atzavara Hotel & Spa ! L’établissement est superbe, moderne et très bien entretenu. Le personnel est accueillant, souriant et toujours disponible pour aider. Les chambres sont spacieuses, confortables et bien équipées, avec une literie de grande qualité. Le petit-déjeuner est excellent : beaucoup de choix et des produits frais. Les piscines et le spa sont magnifiques, parfaits pour se détendre. L’hôtel est aussi idéalement situé, à deux pas de la plage et proche des commerces. Un vrai coup de cœur — nous reviendrons sans hésiter !
Nous avons passé un merveilleux séjour à l’Atzavara Hotel & Spa ! L’établissement est superbe, moderne et très bien entretenu. Le personnel est accueillant, souriant et toujours disponible pour aider. Les chambres sont spacieuses, confortables et bien équipées, avec une literie de grande qualité. Le petit-déjeuner est excellent : beaucoup de choix et des produits frais. Les piscines et le spa sont magnifiques, parfaits pour se détendre. L’hôtel est aussi idéalement situé, à deux pas de la plage et proche des commerces. Un vrai coup de cœur — nous reviendrons sans hésiter !
6
Richard
9 sept 2025
·
Se alojó 3 noches
- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.
- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.
8
Tal
19 ene 2025
·
Se alojó 1 noche
Overall it was good, but didn't feel like 5-stars. Acoustic is bad ( heard high hills noises from the corridor and the upper floor, cleaning team starting moving furniture early in the morning). No beverages at dinner ( even water), spa was overpriced for what you get, no netflix etc. Adding these little extra features will help feeling more welcome. We felt rushed by the staff during the meals and the cleaning team entered our room before 10 am while we were there.
Overall it was good, but didn't feel like 5-stars. Acoustic is bad ( heard high hills noises from the corridor and the upper floor, cleaning team starting moving furniture early in the morning). No beverages at dinner ( even water), spa was overpriced for what you get, no netflix etc. Adding these little extra features will help feeling more welcome. We felt rushed by the staff during the meals and the cleaning team entered our room before 10 am while we were there.
8
Robert
28 jul 2025
·
Se alojó 5 noches
Flertal restauranger och mycket fin buffé. Något begränsat val av mat
Flertal restauranger och mycket fin buffé. Något begränsat val av mat
4
Eric
31 ago 2024
·
Se alojó 2 noches
L’hôtel est sympa et les chambres sont belles mais cet hôtel est une usine, beaucoup d’attente le matin pour le petit dej et à 10h30 on se fait virer par le personnel qui passe plusieurs fois pour dire qu’il faut partir, c’est pénible. Le 2e jour un groupe de jeunes faisait beaucoup de bruit à la piscine adultes et après avoir demandé au groupe de faire moins de bruit et avoir expliqué au gars de la sécurité que c’était gênant il répétait inlassablement « what’s the problem? » Enfin au moment du départ la responsable de l’accueil n’en avait rien à faire de notre statut Gold et ne voulait pas nous accorder un check-out tardif car elle s’en « foutait du statut Gold » Inadmissible. Impossible que dans un hôtel de 400 chambres on ne puisse pas en laisser qq unes disponibles jusqu’à 14h alors que les arrivants sont censés récupérer leur chambre après 15h.
L’hôtel est sympa et les chambres sont belles mais cet hôtel est une usine, beaucoup d’attente le matin pour le petit dej et à 10h30 on se fait virer par le personnel qui passe plusieurs fois pour dire qu’il faut partir, c’est pénible. Le 2e jour un groupe de jeunes faisait beaucoup de bruit à la piscine adultes et après avoir demandé au groupe de faire moins de bruit et avoir expliqué au gars de la sécurité que c’était gênant il répétait inlassablement « what’s the problem? » Enfin au moment du départ la responsable de l’accueil n’en avait rien à faire de notre statut Gold et ne voulait pas nous accorder un check-out tardif car elle s’en « foutait du statut Gold » Inadmissible. Impossible que dans un hôtel de 400 chambres on ne puisse pas en laisser qq unes disponibles jusqu’à 14h alors que les arrivants sont censés récupérer leur chambre après 15h.
8
NILS
12 oct 2023
·
Se alojó 10 noches
Mycket bra hotellrum. Dålig variation på frukost, lunch o middag, saknas ”krydda” på maten
Mycket bra hotellrum. Dålig variation på frukost, lunch o middag, saknas ”krydda” på maten
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Eva
23 jun 2026
·
Se alojó 1 noche
Un hotel increíble… sin duda volveremos a repetir
Un hotel increíble… sin duda volveremos a repetir
10
Jover
18 jun 2026
·
Se alojó 1 noche
Todo perfecto. Estancia muy agradable y muy acogedora.
Todo perfecto. Estancia muy agradable y muy acogedora.
10
Susana
29 may 2026
·
Se alojó 1 noche
Hotel muy grande para desplazarte según donde tengas la habitación, comida buenísima. Piscinas muy bonitas.
Hotel muy grande para desplazarte según donde tengas la habitación, comida buenísima. Piscinas muy bonitas.
10
isaac
22 feb 2026
·
Se alojó 1 noche
La habitacion increible,grande espaciosa con un gran balcon,todo muy limpio y el personal muy atento y amable
La habitacion increible,grande espaciosa con un gran balcon,todo muy limpio y el personal muy atento y amable
10
Yojaira
27 oct 2025
·
Se alojó 1 noche
Una experiencia para repetir tranquilidad en todo los espacios , la amabilidad del personal se nota en todo el hotel , comida excelente
Una experiencia para repetir tranquilidad en todo los espacios , la amabilidad del personal se nota en todo el hotel , comida excelente
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:59
Antes de la(s) 11:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- De acuerdo con la normativa nacional, este alojamiento no acepta pagos en efectivo que superen los 1000 EUR. Para más información, ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de la reserva.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con este hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal.
Datos del negocio
Número de registro de la propiedad HB-005010
- Desayuno tipo bufé: 20 EUR por adulto y 10 EUR por menor (precio aproximado)
- Aparcamiento al aire libre: 12 EUR por día.
- Tasa por uso del spa:20 EUR por día
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Solárium
Spa y centro de bienestar
Club infantil
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Alquiler de bicicletas
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
Bingo
Concierge Services
Actividades
Piscina
Pistas de tenis
Jardín
Buceo
Windsurf
Ciclismo
Pesca
Minigolf
Equitación
Canoas
Senderismo
Piscina infantil
Piscina cubierta
Piscina al aire libre
Piscina climatizada al aire libre
Música en directo
Bicycle Tour Information
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Aparcamiento
Aparcamiento
Estación de carga para coches eléctricos
Internet
WiFi gratuito