Hyatt Place Columbus Polaris

only complaint; pool was freezing..!

Awesome workout room, very clean, waffle maker only available for weekend bfast (if you have kids)!

Incredible facility, clean, new, friendly staff, excellent indoor/outdoor seating. Definitely one of the better hotel beds. Plenty of parking with a few dining options. The surrounding area was well maintained and felt safe. They also had additional property security which made it even better. Many modern office complexes and dining/shopping options.

This property is kept brand new (only about two years old). Super clean. Both electric chargers for free. Easy breakfast with hot and cold. The staff is excellent - Midwestern effusive and helpful. The pool is kept tidy and was super fun with the family! I've stayed at many places around Columbus and this is our new favorite. Believe they also allow dogs (for a fee). Thank you Polaris Hyatt!

The staff was great very friendly. Pool water was a little too cold for us but we will stay here again.

This property had an EV charger for both GM and Tesla. Hotels.com is not reliable when it comes to finding a hotel with a charger

There are so many great things to say! Clean, modern, comfortable, quiet, 24 hr NICE gym, very stocked and large lobby bar that was open VERY late! I have never have such a large variety of items to choose from at a continental breakfast before. Usually hotel outdoor areas are very small and awkward. Not at Hyatt! Spacious and spread out around a lot of the building, making it comfortable for multiple families at a time. It was also a large parking lot.

The pool was dirty

Any time we needed an elevator it was right there! The pool could use a cleaning though

Great stay! Nice pool, bar area, fitness room. Beds were very comfortable. Great area- would stay again

Housekeeping is terrible when we got there there were hairs in shower and in bathroom floor and in the days they “cleaned” it was obvious they don’t sweep cause the bathroom floors were dirty

Clean room, nice staff

Very clean and staff nice.

For a new hotel the condition of the rooms did not look new. Our bathroom door was broke upon arrival which they did fix, took them a bit but they did fix it. Everyone was nice and polite which was a plus. Rooms were a bit small but I did have three adults and two kids so it did work out. Beds were pretty comfy. Sometimes hotel rooms smell dusty but this one did not so they do clean pretty good. I was just surprised for a new hotel, it looked to be several years old given the wear and tear already or poor craftsmanship. I probably would not stay at a hotel like this again but for a quick weekend trip it did what it needed to do.

On our first night of our family vacation, our ac system broke down and leaked rusty water into our room and under our floorboards. Our feet, shoes and socks were all stained from the water as we walked through our room and water kept coming up through the floorboards. The manager was apologetic but couldn’t move us due to the hotel being full. We were not checked on the next day and not offered a room change throughout our stay. We continued to inspect our room and realized that there had obviously not been much cleaning to our room. Underneath the beds looked like they had been swept in several months, there was even someone else’s water bottle and used lozenge under there! All baseboards and headboards were thick with dust. There were two huge cracks running along the ceiling and the floor was so uneven you were sleeping with your feet in the air! This remained the state of our room throughout our stay. Not even a turndown!! There were many other issues but not enough space to write them all! We tried to speak to a manager as we checked out but of course none were to be found. The girl at the reception desk did inform us that a credit of $100 had been made to us as well as comping about $50 of food. For a stay that cost us near $700 that is a low shot. We were informed that to speak to any of the general mangers we would need to email them and they would contact us within a few hours as they were all in a “meeting” needless to say we have not yet heard back from anybody.

The hotel was in a very good location it was close to lots of shopping restaraunts and the zoo was like 20 minutes away. Very clean and modern. Very spacious rooms the showes were great and had great water pressure and it was hot everytime we used it. The bed was very comfortable to be a hotel bed. I would stay here again if ever in the area.

Staff was wonderful. The cleanliness was could be alot better. Rooms were not cleaned properly.

I loved everything about my stay except the cleanliness of the breakfast area. The tables were all dirty, and I went through three "clean" plates before finding an actual clean one. The staff didn’t seem all that concerned about it. Maybe they were having a rough morning. I still would return to the property because everything else was top notch.

Bathroom is dirty and bedsheets is torn

Bed was dirty

Pros: Good room size with seating area, good location, its a new hotel so rooms and amenities are new and well maintained. Cons: Its smelt damp when we first entered the room, breakfast was average, more variety less quality.

The king suite was nicely done with plenty of extra room

Incredible facility, clean, new, friendly staff, excellent indoor/outdoor seating. Definitely one of the better hotel beds. Plenty of parking with a few dining options. The surrounding area was well maintained and felt safe. They also had additional property security which made it even better. Many modern office complexes and dining/shopping options.

Very clean property with large rooms and showers and the beds were very comfortable.

Nice modern property. Each room has a lounge type of area. Nice modern shower. Many other hotels in this category seem very dated in comparison.

Property was incredibly nice - fast elevators and very attentive staff. I do wish there was an option to turn the A/C fan on so it runs all the time or perhaps a fan in the bathroom for white noise purposes.

My husband and I stayed here for a concert. We arrived, room was very clean and ready for us. We had a 2 queen bed room. Was decently spacious. However the walls in this hotel are so thin it makes your stay miserable. All we heard was others conversations, TVs & toilets are so loud you hearing them flushing all night. If you flush your toilet you’re waking everyone up. That makes your stay miserable. Our tv was on volume 3 and it would be heard by other guests. However yes the room was extremely clean & pretty decent customer service the only issue I had with customer service was nobody on the night shift or any housekeepers really spoke English so it’s hard if you need toilet paper etc . And the area seems very safe, Outback Steakhouse in the hotels lot, and a Starbucks next door , But however the cons are when you pay to stay in a room and can’t even have a private conversation or watch tv on a very low volume that’s crazy. You can’t even flush the toilet because your scared of someone complaining. I would not stay here again because of that problem. Definitely not a place to bring kids.

Thin walls, everything that happened in the hallways could be heard in the rooms. Housekeeping is slow, returned to my room after 3 pm and it still had not been cleaned. Waffle machine was broken on a Saturday morning and this created a line at breakfast. Something in room 432 made random clicking sounds so my sleep was disturbed on my last night.

The hotel was well maintained. The property was clean and quiet. Although, I was very disappointed that there wasn’t a microwave in the room. It was very inconvenient.

Overall fine. The channel guide on the living room TV was not functional which was disappointing.

This is a wonderful facility, very clean. And Kristin at the front desk could not have been any more hospitable! I have stayed in Columbus a few times over the past few years, and I will no longer stay any place else except this Hyatt.

Hotel was very clean and comfortable. Staff was super helpful and kind. They moved us to a new room when the people in the room across the hall was super loud. Would definitely stay here again

Excellent staff at the front desk who are very responsive and quickly responded to requests.

Diana was extremely rude and unhelpful on our wedding day checking in.

When i checked in i was told the deposit for incidentals was $15.00 well i was charged over $230 and the hotel said Expedia over charged me and i explained it specifically says charged from the Hyatt in Columbus Ohio and the manager argued with me and said the person who checked me in was new and maybe messed up then said The hotel never charged me even with me logging into my bank in front of her. Then gave me a number for Hyatt customer service said it was 24hrs and it wasnt. Then she said she cant help me and she was a manager and she didnt have the authority to anything and i would have to wait till her boss came in "if" she did. Then she said it was my problem and nothing she can do to help me.

We were awakened at 1 am by a family who just checked in. Their kids were jumping off beds and screaming - I called the front desk and the kids were so loud that it took her three times knocking before they heard it. In the end, the quiet never came. Instead of moving THEM, we had to move rooms in order to sleep. So my four year old was up until about 4 am. This is the worst experience we have ever had with night staff who was completely incompetent.

Friendly staff and easy check in

The hotel and the staff were first class. The room was vary clean and the staff went above and beyond to make my stay an excellent experience.

Room wasn't ready upon arrival (after check-in time). No breakfast food available either day despite more than one attempt and well before closing time. Brewed coffee was limited as well.

Everyone was respectful, friendly and efficient. Ava at check in was a gem and Kia in the evening at the lounge made sure we were well taken care of. Room was a nice size, comfortable and clean. Wouldn't hesitate to stay again.

Nice location for shopping - very close to Polaris mall and IKEA

Great location and great hotel.

Great stay. The staff was very polite and helpful. The location is near a lot of major shopping areas.

Incredible facility, clean, new, friendly staff, excellent indoor/outdoor seating. Definitely one of the better hotel beds. Plenty of parking with a few dining options. The surrounding area was well maintained and felt safe. They also had additional property security which made it even better. Many modern office complexes and dining/shopping options.

The Polaris area is very clean and safe. The location of this hotel is ideal for anyone traveling for business, personal or pleasure. Would definitely recommend this hotel

The hotel was very well updated with a modern aesthetic. Our room was the suite with king bed which was spacious and very clean. The hotel did not offer any paper towels or dish detergent despite having a fully stocked kitchen. Our ac unit was broken two separate times so the room got quite hot but they sent a maintenance man to address it pretty efficiently. Would definitely stay again, but I'll bring my own paper towels and dish soap!

Not walkable to much, but very easy for a quick stop. Breakfast was late/unpredictable.

Great location, central to all amenties and sites.

The hotel was in a very good location it was close to lots of shopping restaraunts and the zoo was like 20 minutes away. Very clean and modern. Very spacious rooms the showes were great and had great water pressure and it was hot everytime we used it. The bed was very comfortable to be a hotel bed. I would stay here again if ever in the area.

Friendly staff, great room, terrific location

Friendly front desk staff the day of arrival. Very nice room and clean. Went to get breakfast with my family for the “complimentary breakfast “ at 8. Ran from 6:30-9, everything was GONE, people in a frantic, not even silverware,coffee,barely anything but cereal and bread. Guest alerted staff right away but they appeared aloof and unprepared, and unable to address the issue. My advice would be don’t book here if this is important to you.

The bar was out of vodka, which wasn't a big deal but kind of silly. The staff was excellent and the room was absolutely beautiful. I just wish there had been more glass and silverware in the kitchenette. There were literally 5 coffee cups, one short glass, and two knives. The coffee maker was also missing the part that you put the coffee in. Other than that, we had a wonderful time... The bed was incredibly comfy, the TVs were so cool with being able to cast, and everything was new was clean. Thank you for helping us enjoy our wedding night!!

Great new property. I recommend staying here. Only thing that could be better was the breakfast. Eggs, potatoes and sausage wasn't very good. The smaller items like breads/toasts and fruit was fine. It's included as part of your nightly rate. We'll be back.

I had a wonderful experience overall. They could have done better at keeping the breakfast items replenished as some items ran out and were not replenished while I was at breakfast.

We ran out of towels. I caught an employee in the hall and asked for more towels. He brought them right back within a few minutes. I was so surprised. The breakfast buffet was very good with lots of choices.

The entire hotel was very clean. Our beds were very comfortable. The pool was clean and perfect water temp. My only complaint was breakfast. It was decent but definitely room for improvement. (More variety of fruit). Belgian waffle maker was a hit with my daughter.

An average property...well maintained rooms....breakfast options are very limited and if you stay for a longer time, you will be bored as its the same one everyday....restaurant at the ground floor also has very less option....be prepared to eat out every day....

Room wasn't ready upon arrival (after check-in time). No breakfast food available either day despite more than one attempt and well before closing time. Brewed coffee was limited as well.

I loved everything about my stay except the cleanliness of the breakfast area. The tables were all dirty, and I went through three "clean" plates before finding an actual clean one. The staff didn’t seem all that concerned about it. Maybe they were having a rough morning. I still would return to the property because everything else was top notch.

The room looked great bathroom was nice some damage but nothing to extreme. What stopped this from a five star is pool area was no towels and the breakfast was terrible.