Cambria Hotel Plano - Frisco

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This is our second time here and plenty more to come for our family of 5. The front desk was super welcoming, friendly and attentive. 10/10 recommend.

Be very very careful with Cambria and any associated hotels - I booked here and arrived at the hotel at 6pm on a Friday night, only to be told that they don’t actually have space for me - they overbooked with a number of junior sports teams. No call earlier to let me know, zero communication about ANY of this ahead of time. It’s like my booking simply didn’t matter. The larger groups pay more in total so it’s easier to just bump the single traveler out of the hotel, I suppose. Anyway - they offered to relocate me free of charge, and of course I had no choice but to accept. They made the booking at the alternative property (Aloft Plano), who ALSO ended up charging me since Cambria did not provide their own credit card at check in, despite assurances from both properties that I won’t be charged. So, I paid Hotels.com for the Cambria booking, and also Aloft Plano for the booking Cambria made to supposedly make up for their overbooking. Repeated calls later, and no response from either of the properties. When considering the overbooking and lack of any communication or any proactive support around that, I should probably not be surprised.

If you're sensitive to perfume smells, don't stay here! When you enter the hotel, it smells very strong of fragrance. They have 'sprayers' all over the hotel (I counted at least three from my short walk around the bottom floor), and even in the workout room, that deliver this toxic product into the air. The rooms don't have that smell, thankfully, but every time I had to go outside the room, the fragrance smell was so strong that my eyes and nose were burning. Also, the trees were so overgrown in the front parking lot, that I was unable to park my truck under them. I would say half of the parking spaces were like this. Even the alcove, where you pull up to check in was so overgrown, a car could not drive up without scraping the top. At breakfast, they were out of syrup, and it was only 8:00. Water pressure in the shower is non-existent. It was explained to me that the intentionally throttle the water to conserve, but the shower heads are cheap and only half the holes actually spray water, and about half of it drips down the back of the nozzle. I get water conservation, but invest in decent equipment. I have long hair, so it was almost impossible to rinse my hair OR my body with such weak water pressure. The coffee maker is garbage. Why they don't switch to Keurig, beats me. The PROS - the staff were so kind, and accommodating! The room was nice and clean. The air conditioner was noisy, but it worked well, and didn't shut off in the middle of the night.

Overall we had a great stay.