Caravan Hotel

Severely Misrepresented Hotel Immediate Check-Out Required I checked in on October 18 via Expedia but had to leave almost immediately due to the hotel’s unacceptable condition. It fell far below basic hospitality standards and raised serious health and safety concerns. The elevator was out of service (not disclosed online), forcing me to carry two large suitcases to a third-floor room completely unacceptable, especially for guests with mobility issues. The hallways were dim, foul-smelling, and had filthy, stained carpets, creating an unsafe and neglected atmosphere. The room itself was uninhabitable: stained carpets, visible cockroaches (a serious asthma trigger for me), sagging mattress, torn linens, and a musty odor. Even staff spraying air freshener couldn’t mask the stench. The hotel looked nothing like its online listing this was blatant false advertising. I was shown several other rooms, all in similarly poor condition, confirming the problem is widespread. I had no choice but to check out and find alternate lodging at my own expense, causing stress and financial loss. I am requesting a full refund due to the severe misrepresentation and uninhabitable conditions. This experience was not just disappointing it was unacceptable. Stay here at your own risk.

Smelly room, cockroaches in the room. Noise all night .environment seems unsafe . Room is dirty and poorly maintained. Terrible experience.

It felt like home away from home as the staff treated me like family.

I am very disappointed with my stay at the hotel. The bathroom was in very poor condition – water spilled all over the floor, the shower only had cold water due to the lack of hot water, and the sink was not working properly. In addition, the room had several broken pieces of furniture and was dirty. On top of that, the room did not look anything like the pictures on the website – it appeared much better online than in reality. I expected a much higher standard and level of comfort.

Caravan Hotel was affordable and comfortable for my short stay. I enjoyed the buffet breakfast that was included in my room rate. The staff was friendly and courteous. During my first night, there was no electricity; however, I had two small flashlights, so I was okay. Caravan Hotel is close to the airport and within walking distance to food and different attractions. RIDE is a popular taxi app in Ethiopia, so you can request a taxi, and it will pick you up/drop you off in front of the hotel. There is an airport shuttle provided by Caravan Hotel, which made airport dropoff very smooth. Lastly, my only recommendation for the hotel is to improve the cleanliness of the bathroom and ensure that all of the shower heads and nobs in the bath are tightened to ensure that the waterfalls are straightened and nothing falls in the bath.