Sensitive Premium Resort & Spa

Vi fik en opgradering til et familie værelse. Det var stort og fint. Natmaden var meget spartansk. Du kunne ikke få en øl. Morgenmaden var under middel for et 5 stjernet hotel. Personalet var dog meget søde.

Nous avons passer un bon séjour

You guys should cater more to tourists by having more staff members who can speak English ….The wifi is terrible it's only works great by the pool side

I would like to share my concerns about the restaurant at the hotel. The hot food counters had broken lids, which meant the food was not kept at a safe temperature. As a result, the food dropped below 60°C and became cold. This creates a serious health risk, as it allows harmful bacteria to grow, including Salmonella, Escherichia coli (E. coli), Listeria monocytogenes, and Clostridium perfringens. These bacteria can be dangerous and potentially cause food poisoning. More than 20 hot counter lids was broken. Because of this, I did not feel safe eating certain foods, especially rice, fish, and chicken. I avoided them out of concern for my health. Additionally, I was disappointed with the inconsistency in service from the staff serving tea, coffee, and other drinks. Sometimes they brought drinks directly to my table, but when my wife asked, she was told to get up and take it herself from the machine. However, I observed that they were serving other tables without asking them to do the same. This felt disrespectful and unprofessional. Overall, these issues negatively affected my experience at the hotel.

We had a lovely stay, rooms are clean and spacious. The hotel is nice but pool area a little outdated. Food is good and the spa is amazing. The staff are what makes this hotel and they genuinely do go out of their way to make sure you have a fab stay. Shoutout to Huseyin in the restaurant, Nuri and Yunus at the spa and Abdurrahman at the Nargile space in the evenings. They were all so amazing and made our stay impeccable. Beach is a short walking distance or there is a shuttle that can take you there. Nothing else around apart from Belek so be mindful if you want to do a lot of activities.