Red Frog Beach Island Resort

Our villa was great. So peaceful with beautiful views and a lovely pool. The location of the property was amazing and Polo beach nearby was great to spend the day at when the waves were too big at Red Frog. The store had decent options although more fruit options would have been nice. It was nice to be able to get rides around when needed. Downsides were the restaurant.. the food wasn't great and service was very slow. We wished we had eaten more at Palmar lodge next door as it was great. The other downside was the tour that we booked through the front desk to see Zapatilla. I messaged to confirm in the morning and it was pretty apparent that they had forgotten to book something and scrambled to find another boat and driver at the last minute. We were told the day would include snacks and fruit and drinks and all we were provided was two small warm bottles of water. We also stopped at a place for lunch that took well over an hour and while we were sitting there, our driver left with the boat and all of our belongings without telling us where he was going. The beach was beautiful but the snorkeling was mediocre and overall not worth the money. We still tipped our driver after and then were not pleased to see at checkout that they had added a large service fee onto the booking without telling us. Overall a beautiful location and property but needs some work on communication and food.

Staff were great, Oliver took extra care of us and issues that arose. Great location, pool and beach were great. Using their shuttle to get around was helpful as the staff would point out sloths or red frogs and share information.

Resort was amazing and loved the condo and staff. They were extremely accommodating and friendly. Only recommendations were better deck furniture, there was only two plastic chairs. And my brother and I are vegetarians, the meal options to eat out were very limited. Other than that, we lived and would certainly recommend and return!

First I need to clarify: Don't book the jungle lodges if you expect premium rooms. We made that mistake misled by the nice photos of the rooms. For a similar price choose the Lodges or Villas. We were so disappointed but the fantastic staff kindly moved us to a condo with views to the Ocean and gardens. That transformed our experience to a very pleasent nature fusion experience with 4* commodities. The resort is kind of in a transition phase and the restaurant upgraded the menu on our last day as part of their changes, which was much appreciated. The staff was wonderful all times! From the condo we could observe many species of birds and even a sloth. Monkeys and of course the red frogs are easy to spot. Areas of improvement, some the resort isplanning to do in near future include: - more eco-friendly engagements (stop plastic) - cleaning days of beach areas as an eco and learning experience (Panama infrastructures in terms of trash management are underdeveloped) - free boat shuttle to residents for more shopping and restaurant choices around Bocas Overall we had a great time and we are grateful for the way the team listened to our comments and did their best to make our stay a wonderful one.

Staff is courteous but the Villas are not maintained to a standard that matched the price. Showered rode fell on my daughter’s head. Fixtures for towels falling off the wall. Then the pool tiles is not maintained and cut my daughter’s foot open. Now she can go on the beach or in the water for a week while it heals. No staff on hand for emergency so you are on your own.