Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 12 per person.

Does the property allow pets?

No pets are allowed, including service animals.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a fee of USD 20 per vehicle (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Guests are encouraged to contact the property for specific needs.

What is the location of the property in relation to key landmarks?

The property is centrally located in Phnom Penh, within a 10-minute walk of the Royal Palace and Independence Monument. It is 0.5 mi (0.8 km) from Riverside and 0.8 mi (1.2 km) from the National Museum of Cambodia.

Does the property have a swimming pool?

Yes, there is an indoor pool and an outdoor heated pool available. Pool access is from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome; one child up to the age of 7 years can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for free upon request. Rollaway beds are available for a fee of USD 30 per day, and advance request is required for both cribs and rollaway beds.

Palace Gate Hotel & Residence Phnom Penh

Average nightly price at Palace Gate Hotel & Residence by EHM by month, last 12 months (USD)
Month	Average price
January	US$49
February	US$53
March	US$49
April	US$46
May	US$40
June	US$40
July	US$42
August	US$43
September	US$40
October	US$42
November	US$52
December	US$49

What guests think

At Palace Gate Hotel & Residence by EHM, reviewers praise the central location near the Royal Palace, spacious rooms with balconies and views, and consistently friendly, attentive staff, while also noting a well-liked indoor pool and generally good-value stay.

Cleanliness feedback is mixed, with many spotless stays but recurring reports of housekeeping misses and occasional pests. Breakfast is often enjoyed for variety and taste, though coffee quality and food temperature can be inconsistent; several guests also liked the on-site dinners. Some guests mention dated bathrooms and early morning chanting from the nearby pagoda. A solid choice for travelers seeking a well-rounded stay in Phnom Penh.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The indoor pool is frequently praised; some guests note limited outdoor leisure space and, in a few cases, only one slow elevator.

Related guest reviews

10

Monica

16 Oct 2024

·

Stayed 3 nights

Lovely place, very clean beds very comfortable and staff absolutely amazing. Beautiful views food at the restaurant delicious. I definitely would stay here again. Smells amazing and beautiful pool

10

David

17 Feb 2026

·

Stayed 3 nights

Great location and very comfortable upgraded suite. Lovely breakfast with wide choice. Had 2 evening dinners at the hotel as well and very enjoyable. Inside pool was a great plus. Only 1 lift for 8 floors only negative

10

Rune

1 Aug 2024

·

Stayed 1 night

Flott hotell med store rom og gode senger, hyggelig og hjelpsom betjening. God frokost og god mat i restaurant. Bra innendørs basseng. Lite men ok og rent treningsrom. Ca 20 min gange ned til Riverside der mye av kveldslivet er.

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10

Leakhena

23 Oct 2025

·

Stayed 3 nights

Friendly staffs, cleaniness, big rooms, hot water available, parking space for cars.

10

Kaysamacha

29 Nov 2022

·

Stayed 5 nights

We had a great experience at this hotel. Everyone was very friendly and helpful. Great location and amenities. We would definitely stay here again.

10

George

5 Mar 2025

·

Stayed 1 night

I’ve stayed many times and that kinda says it all. But, I should mention the staff, room service and facilities are the best. It’s 2 blocks from the Kings Palace for God sakes!! It’s a great value.

10

Hannelore

11 Feb 2024

·

Stayed 2 nights

I loved my experience at the property, phnom penn surprised me how beautiful is all near by walking distance, It’s safe for solo females, Hotel is nice with a beautiful pool. Has interesting views to a next pagoda you can understand more about monks life.

8

Carina Skjold

19 Dec 2025

·

Stayed 2 nights

Indendørspoolen er fin, men der er ingen udendørs faciliteter, så man kan ikke solbade.

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10

wanni

21 Aug 2024

·

Stayed 3 nights

VERY BIG ROOMS, BEAUTIFUL SWIMMING POOL. WE THANK YOU ALL FOR YOUR HOSPITALITY AKUN FROM THE KEO FAMILY

8

Julie

12 Mar 2023

·

Stayed 1 night

1 night staycation. Nice twin room with kitchenette and small balcony plus sofa. Comfy beds and great kitchenette. We went to the sister hotel for outdoor pool and restaurant

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Cleanliness

Many guests found rooms and public areas very clean, but there are recurring reports of housekeeping lapses and occasional pests.

Related guest reviews

10

Ching Fen

2 Feb 2026

·

Stayed 1 night

The overall experience was quite good, and the location is excellent. The staff were very friendly and welcoming. However, there is one area that needs improvement: cleanliness and attention to detail. In the room, I found footprints on the floor, hair stuck to the bathroom wall, and stains at the bottom of the toilet bowl. There were also tea stains on the cups and trays. Similarly, in the restaurant, the tea cups, trays, and spoons were not perfectly clean. I hope you can pay more attention to these details in the future.

6

Sam

7 Dec 2022

·

Stayed 19,333 nights

Lots of ants in the bathroom and eles where in the room

10

Kimberly

25 Jan 2024

·

Stayed 1 night

We loved the property and the service. We will return next year with our team. The staff took excellent care of us. The room are spacious and clean. The beds are GREAT! And that says a lot for Cambodia beds.

10

Mario

25 Nov 2025

·

Stayed 1 night

Grandes chambres très propres. Bien situé. Très tranquille. Par dessus tout, un personnel hyper sympathique, toujours prêt à nous aider.

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8

Randall

11 Nov 2025

·

Stayed 3 nights

The staff was friendly and helpful. They assisted with all inquiries. We had 5 rooms, one room had roaches and we were given another room. There were additional roaches seen in that room. A through spraying is probably needed on a regular basis, several times a year.

10

Leakhena

23 Oct 2025

·

Stayed 3 nights

Friendly staffs, cleaniness, big rooms, hot water available, parking space for cars.

8

Kosal

12 Jan 2023

·

Stayed 19,364 nights

Room is big and clean

10

Gillian

20 Feb 2024

·

Stayed 2 nights

Lovely stay with friendly staff. Large clean room with balcony and view of the city. Was good to have large fridge freezer. Great location for royal palace and river

8

Satoru

1 Jun 2025

·

Stayed 3 nights

建物は古いが、フロントは気取らず上品な雰囲気。スタッフはとてもフレンドリーで朝食ブュッフェも美味しかったです。デポジット必要ですが、もちろんカード可。キッチン、バルコニー付きの北側の部屋に泊まりましたが、部屋は十分に広く、向かいが大きな寺院でとても静か。水回りの清潔感がイマイチでしたが、このクラスでは標準的な感じ。廊下はアロマ焚いてくれていてプラス。近隣は地元の屋台食堂、スーパーありで、屋台ダメな人は徒歩5分程度でボンケンコンのレストランに行けます。個人的にはリピートありありです。

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10

Yong Min

4 May 2025

·

Stayed 2 nights

A fantastic stay! The service was excellent from start to finish, with warm and welcoming staff who made us feel right at home. The room was spotless, comfortable, and well-appointed. Breakfast was delicious and offered a great variety. Highly recommended!

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Rooms

Rooms are widely described as spacious and comfortable, often with balconies and views; some guests mention dated bathrooms and early morning pagoda chanting.

Related guest reviews

8

Sania

2 Oct 2023

·

Stayed 3 nights

Overall we had a great stay. The property is beautiful with all amenities needed in a room. The room was very spacious and good value for money. The only drawback was the sound of prayers from the Pagoda next door that would start from 4am until 8am.

10

Narin

9 Jan 2024

·

Stayed 4 nights

Beautiful older hotel with the most spacious room and the most kindest/friendliest, hospitable staff. They aim to please each guest no matter what is requested. The beds and pillows are soft and comfy. The balconies have a great view of the city and/or of the big Pagoda across the street. I didn’t even mind the monks early chanting some mornings. It was very spiritual and good for my soul. The hotel restaurant is also very convenient and I recommend their daily breakfast with differing daily menus which was quite delicious ranging from western foods to some local Khmer dishes. I regret that I didn’t have any time to swim in their indoor pool since I was out and about most of the time that I was there. I especially appreciate that the hotel offer multiple security guards posted at the entrance on the street which made me feel very safe while I was staying there. They were also very kind always offering a helping hand into or out of my transportation and they are best at keeping eager tuk tuk drivers at bay. All of their staffs daily acknowledgments and smiles left a very warm impression in my heart. I would recommend this hotel to anyone, I would be delighted and very satisfied to be able to return to the Palace Gate & Residence again someday.

10

Sareang

23 Jul 2024

·

Stayed 1 night

Overall great hotel. The bathroom was a little dated compared to the rest of the hotel but otherwise we enjoyed our one night stay.

10

Abby

21 Feb 2026

·

Stayed 1 night

Enormous well equipped studio apartment. Beautiful view from the balcony and a fantastic breakfast in the morning. I was only at the hotel for a night but I would happily stay here again.

10

David

17 Feb 2026

·

Stayed 3 nights

Great location and very comfortable upgraded suite. Lovely breakfast with wide choice. Had 2 evening dinners at the hotel as well and very enjoyable. Inside pool was a great plus. Only 1 lift for 8 floors only negative

10

Mario

25 Nov 2025

·

Stayed 1 night

Grandes chambres très propres. Bien situé. Très tranquille. Par dessus tout, un personnel hyper sympathique, toujours prêt à nous aider.

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10

EDWARD

1 Nov 2024

·

Stayed 2 nights

The hotel was very quiet and the bed was great. We go to hotels to sleep and this one worked great

10

Mark

20 Jan 2024

·

Stayed 1 night

Large room with very comfortable bed and great hot shower. Huge views from the balcony on the 9th floor. The staff was excellent and the breakfast superb. It was easy to walk from the hotel to explore, but when a car or tuk tuk was needed they were there rapidly. Great experience!

10

Gillian

20 Feb 2024

·

Stayed 2 nights

Lovely stay with friendly staff. Large clean room with balcony and view of the city. Was good to have large fridge freezer. Great location for royal palace and river

10

Dante

28 May 2025

·

Stayed 1 night

We were exceptionally greeted from staff with welcoming drink for a family of four (and for other guests to see us). The hotel have both colonial and modern touches. We upgraded to family suite for the next day. Again we were kindly taken care of with their superb service. Highly recommend this hotel on what they have to offer.

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Service

Service is frequently praised as warm, attentive, and helpful, with welcomes and assistance throughout stays; a few reviews report slow or disorganized check in and checkout and occasional inattentiveness.

Related guest reviews

10

Phillip

29 Sept 2024

·

Stayed 7 nights

My favourite hotel in Phnom Penh. From the moment we were greeted by the driver at the airport to our check out 7 days later, we enjoyed every moment here. The staff are wonderful and very helpful. The location is perfect. The Wat directly opposite is very beautiful and I loved walking through there in the evenings. And it was always easy to get a tuk-tuk directly from the front of the hotel.

8

august

11 Feb 2025

·

Stayed 3 nights

comfortable place to stay with a lot of amenities for a great price, location superb, close to nightlife and attractions. Staff felt a bit disconnected, seem to be more preoccupied with busloads of tourist arriving soon. The checkout was a joke, unnecessary long and almost mistrusting of the guest, tights why it is not an excellent rating

10

Robert

3 Jun 2025

·

Stayed 4 nights

Highly recommend this hotel. Very attentive staff that provide exceptional service.

10

Steven

2 Feb 2025

·

Stayed 2 nights

We were greeted by staff in front of the hotel. As we entered the lobby, we were provided beverages and hand towels to freshen up. The room was spacious and even had a scale for weighing our bags. The staff was responsive in helping us with ground transportation and other needs. It was really a great experience.

2

Michael

14 Sept 2023

·

Stayed 2 nights

This was one of the worst stays I’ve had anywhere. After saying the hotel was full and my booking wasn’t available then took an hour to sort out a room. Then 30 more minutes to confirm. They said they’d have to move me after one day to a different room and that I should leave my suitcases packed. I have a conference to speak and they said they would move my stuff for me. This didn’t end up being the case. I missed a meeting while waiting for the room. I went upstairs to my room and then they wouldn’t let me carry my items to the room because they said they would do it for me. I waited about 20 minutes and they didn’t come up because my clothes were in my check in luggage. I went downstairs to see the front desk playing on their phones and luggage sitting there. I carried up my own luggage only to find the key didn’t work. The front desk then said they didn’t have any for me and they would work on it and I could come back later. At this point it’s 1 am and I have already missed a surprise party for my birthday and the guests were starting to leave as I’m two hours late. The next day I came into the hotel after my conference expecting a room move only to wait 30 minutes for them to tell me I’m staying in the same room. Overall the hotel was nice but the booking and organisation were a nightmare

10

Kimberly

25 Jan 2024

·

Stayed 1 night

We loved the property and the service. We will return next year with our team. The staff took excellent care of us. The room are spacious and clean. The beds are GREAT! And that says a lot for Cambodia beds.

10

Aneesa

5 Oct 2025

·

Stayed 1 night

Great location and excellent service from staff

10

Dante

28 May 2025

·

Stayed 1 night

We were exceptionally greeted from staff with welcoming drink for a family of four (and for other guests to see us). The hotel have both colonial and modern touches. We upgraded to family suite for the next day. Again we were kindly taken care of with their superb service. Highly recommend this hotel on what they have to offer.

10

DAVID

23 Nov 2024

·

We very much enjoyed our stay at the Palace Gate Hotel! Our suite was huge and comfortable, with great views. The common areas are lovely. The staff were all super nice and helpful in the hotel (less so in the restaurant for breakfast). Communication was excellent starting even before our arrival. We would skip the breakfast buffet next time though, since the staff couldn’t care enough to keep hot coffee available, and the supposedly warm food was usually cold. The food selection wasn’t great either. I hear the restaurant is good for dinner though, so it must be run by a different team in the evening.

10

Harish

18 Mar 2025

·

Stayed 7 nights

Staff were very helpful and ensured we had a positive experience

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Location

Central and convenient for the Royal Palace and key sights, with easy access to tuk-tuks and the riverside; some rooms face a quiet pagoda area.

Related guest reviews

10

Phillip

29 Sept 2024

·

Stayed 7 nights

My favourite hotel in Phnom Penh. From the moment we were greeted by the driver at the airport to our check out 7 days later, we enjoyed every moment here. The staff are wonderful and very helpful. The location is perfect. The Wat directly opposite is very beautiful and I loved walking through there in the evenings. And it was always easy to get a tuk-tuk directly from the front of the hotel.

10

George

7 Feb 2024

·

Stayed 2 nights

It’s great. Good location. Good value. Stayed there twice and will stay again soon.

10

Christopher

8 Jan 2024

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Stayed 3 nights

Loved this place; it was like an oasis of calm and elegance in a very busy city. The staff were consistently pleasant and helpful; they were even willing to take my postcards across town to the post office for me. And, great location.

8

Greg

23 Mar 2023

·

Stayed 2 nights

Good location and fabulous photos of old Cambodia throughout the building

10

David

17 Feb 2026

·

Stayed 3 nights

Great location and very comfortable upgraded suite. Lovely breakfast with wide choice. Had 2 evening dinners at the hotel as well and very enjoyable. Inside pool was a great plus. Only 1 lift for 8 floors only negative

10

George

15 Feb 2024

·

Stayed 3 nights

It’s close to the palace, museum, train station and casinos!!!

10

Nicknnarth P

29 Jun 2025

·

Stayed 2 nights

beautiful place, very convenient location

10

George

1 Mar 2025

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Stayed 5 nights

Wonderful location and a great staff make this hotel a 12 out of 10! This is my 4th stay and every room has been exceptional. 2 blocks from the Kings Palace!!!! Delicious food as well.

10

Gillian

20 Feb 2024

·

Stayed 2 nights

Lovely stay with friendly staff. Large clean room with balcony and view of the city. Was good to have large fridge freezer. Great location for royal palace and river

10

Kama

12 Jun 2024

·

Stayed 9 nights

Location is near royal palace, 2 parks nearby and seen from balcony, a few famous landmarks within walking distance. Quiet neighbourhood with easy access to transport and restaurants. Security staff were very friendly and helpful. Room was clean and spacious with good air conditioning and lots of hot water. The hotel was very clean inside and outside (staff were always seen cleaning). Strong blast of AC with a jasmine scent as soon as you walk though the main door which is great when you come in from the heat outside. Food from restaurant at the hotel were mediocre though (ordered steak which were so tough to cut/chew). Only complaint would be that they allow prostitutes into the hotel. When coming back to the hotel one evening, I watched as a guest brought a prostitute in, walked by reception, and to the elevator. Reception didn't say anything even though they saw. I ended up in the elevator with them and it was awkward to listen to them talk (there is only 1 elevator and it's very slow).

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Dining

Breakfast is commonly described as good with a wide variety, but coffee and food temperature can be inconsistent; many guests enjoyed the on-site dinners.

Related guest reviews

10

Selena

8 Apr 2024

·

Stayed 13 nights

Staff was very friendly and accommodating. Breakfast was amazing with alot of options.

10

Tony

12 Dec 2024

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Stayed 5 nights

Was very nice comfortable stay. The breakfast was great for the price. The morning coffee was a bit hit and miss (mostly miss) other than that it was great value for money

10

Audrey

9 Feb 2026

·

Stayed 2 nights

Superbe hotel bien placé. Tout y est confort acceuil bon petit déjeuner

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10

Abby

21 Feb 2026

·

Stayed 1 night

Enormous well equipped studio apartment. Beautiful view from the balcony and a fantastic breakfast in the morning. I was only at the hotel for a night but I would happily stay here again.

10

David

17 Feb 2026

·

Stayed 3 nights

Great location and very comfortable upgraded suite. Lovely breakfast with wide choice. Had 2 evening dinners at the hotel as well and very enjoyable. Inside pool was a great plus. Only 1 lift for 8 floors only negative

10

Ty

20 Aug 2025

·

Stayed 2 nights

Great staff and food is tasty.

10

Gary

2 May 2024

·

Stayed 2 nights

It's really nice Close to attractions The food in the Restaurant good But the coffee ☕ today was undeniable

10

George

1 Mar 2025

·

Stayed 5 nights

Wonderful location and a great staff make this hotel a 12 out of 10! This is my 4th stay and every room has been exceptional. 2 blocks from the Kings Palace!!!! Delicious food as well.

10

Yong Min

4 May 2025

·

Stayed 2 nights

A fantastic stay! The service was excellent from start to finish, with warm and welcoming staff who made us feel right at home. The room was spotless, comfortable, and well-appointed. Breakfast was delicious and offered a great variety. Highly recommended!

10

DAVID

23 Nov 2024

·

We very much enjoyed our stay at the Palace Gate Hotel! Our suite was huge and comfortable, with great views. The common areas are lovely. The staff were all super nice and helpful in the hotel (less so in the restaurant for breakfast). Communication was excellent starting even before our arrival. We would skip the breakfast buffet next time though, since the staff couldn’t care enough to keep hot coffee available, and the supposedly warm food was usually cold. The food selection wasn’t great either. I hear the restaurant is good for dinner though, so it must be run by a different team in the evening.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $57	6 $75	7 $74
8 $61	9 $62	10 $56	11 $74	12 $65	13 $79	14 $79
15 $73	16 $79	17 $58	18 $58	19 $58	20 $79	21 $58
22 $75	23 $69	24 $57	25 $84	26 $68	27 $100	28 $58
29 $101	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
		1 $60	2 $64	3 $60	4 $70	5 $58
6 $58	7 $73	8	9 $75	10 $58	11 $58	12 $58
13 $58	14 $72	15 $68	16 $73	17 $58	18 $58	19 $58
20 $58	21 $73	22 $72	23 $73	24 $58	25 $58	26 $58
27 $58	28 $75	29 $53	30 $73	31 $58

Palace Gate Hotel & Residence by EHM

Prices for Palace Gate Hotel & Residence by EHM

Monthly average prices

About this property

Location

Room options

Studio Twin

Family 2-Bedroom Suite

Presidential 2-Bedroom Suite

Studio Double

Premier Double

King Suite

Guest reviews of Palace Gate Hotel & Residence by EHM

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Palace Gate Hotel & Residence by EHM

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