Casa Cordoba Román

The location of the hotel was very noisy with drunks outside the hotel. I’m writing this at 2am with my young children awake. The hotel wanted to help us when we checked in and allow us to cancel but unlike booking dot com, Expedia made that impossible. I will never book through Expedia again. Ever.

The room was everything you would expect and the staff did a nice job. They were mostly absent, which is a good thing. The only reason it didn't get 5 stars was because the room was really nice but not spectacular. I've stayed in some amazing properties. This one is quite nice, but not amazing.

It seems that the property is only geared for Spanish speaking guests. It’s almost impossible to communicate in English. The property is charming and well presented, and is very close to everything. But it is noisy. You will hear every sound from other guests in the other apartments. There is also no elevator, which makes it hard to drag your luggage on the wooden stairs. The linen and pillows are synthetic materials which are uncomfortable for sleeping. There is also no staff at the reception desk and you communicate only via WhatsApp.

Location was amazing. However, they need to pay more attention to the cleaning. I was very disappointed to see that they didn’t changed the sheets of my bed. They were full of hairs and weren’t only head hairs also body hairs. The site don’t have reception so it was not possible to communicate with somebody to come and change the sheets. Those kind of details are the ones that they should take care more.

Overall the apartment itself is great, with some really nice character. However, The communication was bad: the phone number didn’t work, you couldn’t email them. Check in was lucky that the receptionist was there. Even then a phone number wasn’t given (the reception wasn’t occupied 24/7, and there were things we needed). Security of the property wasn’t the best, anyone could enter the building, the locks on the doors didn’t work and we had to really ask to get them fixed, not great when you’re travelling with kids in central Cartagena. The location was excellent.