I Suites Hotel Malate

Everyone was helpful and accommodating. We will cone back

Staff was genuinely a nice guy, he really wanted to help. The room on the other hand had was in disrepair. The walls were cracked and paint was peeling. The drawers kept falling out and one had the front knocked off. There were bugs on the counter. I the restroom there was black mold everywhere. Someone had placed a rolled up towel on the toilet seat and I grabbed it. The thing was drenched and on the bottom had yellow urine stains. Absolutely unacceptable, we immediately left. The only other l good thing is that they issued a refund.

Warm shower, good elevators, nice beds, good a/c, id stay here again. Its no 5 star but it was comoftable and everyone was very kind. The location isn't as bad as it may look. There's a convenient store just beneath the building, gym next door, 7 eleven on the next block. Worth it and for a good price.

Did not use

When I arrived, I was given a smaller room than the one I had booked but this was corrected, so I had a family room with two double beds at floor 19. The place is not as nice as on the advertising photographs. Many things are broken or worn out. No bidet, no washing machine. The washing machine pipe was left open in the room, throwing toxic sewage gaz (hydrogen sulfur) in my face. I obturated the pipe with a plastic bag and the air was good again. There is no place to hang towels or clothes. I tried the curtain bar but it fell on the floor because it was attached very poorly. I could repair it myself with a screwdriver. The room has a small fridge (maybe 30 l) and a microwave oven, cups, but no plate, knife, spoon, fork. The floor and the shower are particularly worn out. The floor was covered with hair. The cooling system is on|off, you have to regulate the temperature by yourself. The room has windows that do open, with no nice view. The room was quiet (little outside or inside noise). The bathroom has working air exhaust. On the second day, the card keys ceased to work. The security staff was helpful. The cleaning staff was helpful but they do not have a vaccum cleaner. The staff wants to work. This place has a swimming pool and a gym, maybe not in the best condition, at top floor 21, with a nice view. Obviously some people smoke in the corridors. The elevator works well.