Global Luxury Suites at The Arches
178 US$
/ noche
Promedio para noviembre
Precios para Global Luxury Suites at The Arches
Selecciona fechas para ver precios y disponibilidad
178 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Global Luxury Suites at The Arches, los precios por noche son de 130 US$ de media en el mes más barato (febrero) y de 277 US$ en el mes más caro (mayo), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 148 US$ |
| febrero | 130 US$ |
| marzo | 151 US$ |
| abril | 215 US$ |
| mayo | 277 US$ |
| junio | 241 US$ |
| julio | 181 US$ |
| agosto | 155 US$ |
| septiembre | 230 US$ |
| octubre | 237 US$ |
| noviembre | 178 US$ |
| diciembre | 252 US$ |
E
F
M
A
M
J
J
A
S
O
nov · 178 US$
N
D
Más caro: mayo (aprox. 277 US$)
Más barato: febrero (aprox. 130 US$)
Acerca de esta propiedad
Aparthotel moderno con cocinetas, centro de fitness de 24 horas y acceso conveniente al Yankee Stadium y al Central Park.
Habitaciones para no fumadores
Habitación familiar
Servicio de lavandería
Ascensor
Centro de negocios
Habitaciones antialérgicas disponibles
Ubicación
222 East 135th Street, Port Morris, Nueva York (y alrededores), Nueva York, Estados Unidos
Opciones de habitación
Studio Deluxe King Bed
Capacidad: 5
Quadruple Deluxe with Balcony
Capacidad: 4
Suite King Size Bed
Capacidad: 8
6
Suite Deluxe with Balcony
Detalles de la oferta
Capacidad: 8
Suite Deluxe Queen Bed
Capacidad: 8
Suite with Balcony
Capacidad: 8
Suite
Capacidad: 8
Suite Deluxe Two Double Beds
Capacidad: 8
3
Suite Luxury
Detalles de la oferta
Capacidad: 8
4
Habitación Deluxe doble, 2 camas de matrimonio
Detalles de la oferta
Capacidad: 4
Suite Queen Bed
Capacidad: 8
Studio Luxury
Capacidad: 5
Suite Deluxe Two Queen Beds
Capacidad: 8
4
Double Deluxe
Detalles de la oferta
Capacidad: 4
Double Deluxe Queen Bed
Capacidad: 4
Studio with Double Bed
Capacidad: 5
Quadruple Deluxe
Capacidad: 4
Suite Deluxe King Bed
Capacidad: 8
Suite Queen Size Bed
Capacidad: 8
Studio Deluxe Queen Bed
Capacidad: 5
Quadruple Deluxe
Capacidad: 4
Reseñas de los huéspedes sobre Global Luxury Suites at The Arches
6.3
Agradable
Basado en 498 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Global Luxury Suites at The Arches, los huéspedes destacan las amplias unidades tipo apartamento y los precios competitivos, pero informan sobre frecuentes problemas con el registro de entrada autónomo/códigos, dificultad para contactar con el servicio de asistencia y un mantenimiento inconsistente, incluyendo olores a humo, instalaciones estropeadas y ruido de los vecinos, el gimnasio o la autopista.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Global Luxury Suites at The Arches, los huéspedes destacan las amplias unidades tipo apartamento y los precios competitivos, pero informan sobre frecuentes problemas con el registro de entrada autónomo/códigos, dificultad para contactar con el servicio de asistencia y un mantenimiento inconsistente, incluyendo olores a humo, instalaciones estropeadas y ruido de los vecinos, el gimnasio o la autopista.
La ubicación en The Bronx está cerca de paradas de metro, el Yankee Stadium y tiendas, aunque varios huéspedes consideraron que la zona inmediata y el ambiente nocturno eran incómodos. Las instalaciones, como un pequeño gimnasio y un aparcamiento de pago, son útiles, pero el aparcamiento es limitado, con costos adicionales y algunos informan sobre ruido por las pesas que se dejan caer en el gimnasio. En general, espere una estancia con autoservicio que intercambie espacio y buena relación calidad-precio por un servicio y mantenimiento irregulares.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Hay un pequeño gimnasio disponible, pero el ruido de las pesas que se dejan caer molesta a las habitaciones cercanas. Hay un aparcamiento de pago en el lugar, aunque los espacios son limitados, el acceso es indirecto y la entrada/salida conlleva costos adicionales.
Reseñas de huéspedes relacionadas
10
Othello
26 feb 2023
·
Se alojó 2 noches
The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also
The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also
8
Stephanie
2 oct 2024
·
Se alojó 3 noches
We loved our kitchenette. It was nice a clean and large.When I first entered the room you can smell the bleach. Which was fine by me. The two things we didn't care for was the smelling of Marijuana. The smell was in hallways and came in our unit. The other problem we had was the people constantly dropping the weights on the floor in the gym.
We loved our kitchenette. It was nice a clean and large.When I first entered the room you can smell the bleach. Which was fine by me. The two things we didn't care for was the smelling of Marijuana. The smell was in hallways and came in our unit. The other problem we had was the people constantly dropping the weights on the floor in the gym.
6
Devin
3 sept 2023
·
Se alojó 6 noches
The apartment was nice and comfortable. Unfortunately you can hear every si gle noise in the building. They gym at the second floor is open 24hrs and we were wake-up sometimes at 5am from people dropping the weights. The buildings had some construction going on and the whole apartment rumble the whole time. Workers starting sometimes at 7:30 am.
The apartment was nice and comfortable. Unfortunately you can hear every si gle noise in the building. They gym at the second floor is open 24hrs and we were wake-up sometimes at 5am from people dropping the weights. The buildings had some construction going on and the whole apartment rumble the whole time. Workers starting sometimes at 7:30 am.
6
Julieth
11 dic 2023
·
Se alojó 5 noches
Room was clean and nice with a nice balcony. Our room was next to the fitness center that opens at 7am so we can hear and feel all the weight banging early morning. Room didn’t have enough toilet paper or trash bags to be used during our stay so we have to buy toilet paper ourselves, the parking you have to pay every night if not going out $20 or else $10 each time you would come in and out.
Room was clean and nice with a nice balcony. Our room was next to the fitness center that opens at 7am so we can hear and feel all the weight banging early morning. Room didn’t have enough toilet paper or trash bags to be used during our stay so we have to buy toilet paper ourselves, the parking you have to pay every night if not going out $20 or else $10 each time you would come in and out.
10
Cheryl
26 ene 2025
·
Se alojó 3 noches
The property was clean and spacious. I love the fact that it had a parking garage with friendly attendants.
The property was clean and spacious. I love the fact that it had a parking garage with friendly attendants.
8
Yunior
11 feb 2024
·
Se alojó 11 noches
No ideal way to get to the parking lot for the guests
No ideal way to get to the parking lot for the guests
6
Yury
6 may 2024
·
Se alojó 3 noches
The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.
The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.
6
Mariah
28 abr 2025
·
Se alojó 2 noches
Early check in was not an option which was unfortunate because the baseball game we were planning on going to that day got postponed. When we arrived we wanted to at least park so we could Uber somewhere while we waited for 4pm check in. The parking was valet and no in and out. (The positive thing was that it was cheaper than advertised, around 50$ for two nights. That was reasonable) Instead we went to the Bronx brewery and drank a few beers while we waited. When we got to the hotel the code to access the hotel worked but the one provided for the room did not. The customer service never answered the phone but would call you back 20 minutes later to help. The actual room was in disrepair and had repair work needed to be done. I.e. the blinds that would open to show the city view fell off the roll and was forced up by a hand towel. Didn't feel safe to walk at night to any near by restaurants. Door dash couldn't find the hotel to deliver until the second attempt. For the price I paid I was let down.
Early check in was not an option which was unfortunate because the baseball game we were planning on going to that day got postponed. When we arrived we wanted to at least park so we could Uber somewhere while we waited for 4pm check in. The parking was valet and no in and out. (The positive thing was that it was cheaper than advertised, around 50$ for two nights. That was reasonable) Instead we went to the Bronx brewery and drank a few beers while we waited. When we got to the hotel the code to access the hotel worked but the one provided for the room did not. The customer service never answered the phone but would call you back 20 minutes later to help. The actual room was in disrepair and had repair work needed to be done. I.e. the blinds that would open to show the city view fell off the roll and was forced up by a hand towel. Didn't feel safe to walk at night to any near by restaurants. Door dash couldn't find the hotel to deliver until the second attempt. For the price I paid I was let down.
10
Amber
14 mar 2024
·
Se alojó 2 noches
Everything with the hotel was perfect except for the elevator, the hotel is pet friendly, and the pets have obviously turned the elevator into their personal bathroom and it smells and wet of dog pee so someone should definitely take care of that, I’d stay again but that elevator needs a deep clean.
Everything with the hotel was perfect except for the elevator, the hotel is pet friendly, and the pets have obviously turned the elevator into their personal bathroom and it smells and wet of dog pee so someone should definitely take care of that, I’d stay again but that elevator needs a deep clean.
8
Tenishia
20 ene 2023
·
Se alojó 3 noches
Great facility and clean and welcoming atmosphere… The parking could be better by allowing direct access for all from the garage to the building. I loved having the cafe downstairs, the people were personable and welcoming and the venue was cozy. Also the saxophonist was AMAZING !
Great facility and clean and welcoming atmosphere… The parking could be better by allowing direct access for all from the garage to the building. I loved having the cafe downstairs, the people were personable and welcoming and the venue was cozy. Also the saxophonist was AMAZING !
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza es inconsistente: varios huéspedes encontraron habitaciones o pasillos con olor a humo, moho, basura, plagas o escombros en el balcón, mientras que otros informaron de suites muy limpias. La limpieza entre estancias y el mantenimiento de las zonas comunes necesitan más atención.
Reseñas de huéspedes relacionadas
6
Angel
31 oct 2025
·
Se alojó 2 noches
Room was clean but heavy odor of smoke upon entry. Room did not have balcony or appear close to size of pictures. Hallways smelled of smoke at night despite being a non-smoking property. I was told the “free” early check in and check out were the reason for my room downgrade. The stay and area are nice but also felt very misleading.
Room was clean but heavy odor of smoke upon entry. Room did not have balcony or appear close to size of pictures. Hallways smelled of smoke at night despite being a non-smoking property. I was told the “free” early check in and check out were the reason for my room downgrade. The stay and area are nice but also felt very misleading.
2
Fnu
19 nov 2023
·
Se alojó 2 noches
Dirty Room with flies and old trash from the previous guest.
Dirty Room with flies and old trash from the previous guest.
2
Kimberly
10 may 2025
·
Se alojó 1 noche
Room was dirty
Room was dirty
2
Jacqueline
24 jun 2023
·
Se alojó 3 noches
This property was by far the worst I’ve experience ever ! The headboard , pillows , walls were dirty and chipped . The balcony had trash , garbage and a used condom wrapper on the ground .The balcony also had cigarette butts everywhere when it clearly states “ non smoking property” I immediately called Expedia to try and get a refund by the property denied stating I could not receive a refund because I “ already checked in “ . I lasted all of 10 mins in the room taking videos and left the property immediately! I never stayed and lost out on over $700 .. My next stop is Yelp to also write my experience at this property. The unwillingness to refund my money or even be logical to see the photos and videos in the room shows the integrity of the people running this property . I’ve stayed in motels cleaner than this property was !!!
This property was by far the worst I’ve experience ever ! The headboard , pillows , walls were dirty and chipped . The balcony had trash , garbage and a used condom wrapper on the ground .The balcony also had cigarette butts everywhere when it clearly states “ non smoking property” I immediately called Expedia to try and get a refund by the property denied stating I could not receive a refund because I “ already checked in “ . I lasted all of 10 mins in the room taking videos and left the property immediately! I never stayed and lost out on over $700 .. My next stop is Yelp to also write my experience at this property. The unwillingness to refund my money or even be logical to see the photos and videos in the room shows the integrity of the people running this property . I’ve stayed in motels cleaner than this property was !!!
2
Emerson
31 oct 2025
·
Se alojó 4 noches
My stay was not pleasant at all, the room smelled like cigarettes. Room had noticeable dirty spots. Every night had loud noises coming from the other rooms as well from the hall.
My stay was not pleasant at all, the room smelled like cigarettes. Room had noticeable dirty spots. Every night had loud noises coming from the other rooms as well from the hall.
10
Jessica
21 ene 2025
·
Se alojó 2 noches
Beautiful property and our room was clean and provided us with all toiletries and necessities. Great amenities
Beautiful property and our room was clean and provided us with all toiletries and necessities. Great amenities
2
Lina
17 dic 2024
·
Se alojó 2 noches
Unfortunately the hotel room did not match description. Booked it for two nights, but from how disgusted we were only stayed there for one. The bedsheets seemed clean and water pressure was nice, but other than that I did not enjoy my stay. The silicon in the shower was moldy, the bed frame was dirty and gross, the room had a smell when we came into it, side lamps were dirty and so on. They have no front desk staff. And the stay is non-refundable even if you get their insurance like I did:( better to pay the extra $200 and stay somewhere where you will enjoy your trip.
Unfortunately the hotel room did not match description. Booked it for two nights, but from how disgusted we were only stayed there for one. The bedsheets seemed clean and water pressure was nice, but other than that I did not enjoy my stay. The silicon in the shower was moldy, the bed frame was dirty and gross, the room had a smell when we came into it, side lamps were dirty and so on. They have no front desk staff. And the stay is non-refundable even if you get their insurance like I did:( better to pay the extra $200 and stay somewhere where you will enjoy your trip.
10
Jameek
10 mar 2025
·
Se alojó 1 noche
Very clean respectful
Very clean respectful
2
lina
28 ago 2023
·
Se alojó 2 noches
Property very close to trains and the highway. That is the only good thing. Says its a smoke free property but the whole place smells of smoke. I switched rooms 3x and all had smoke residue and cigarette butts that hadnt been cleaned. 2 rooms the linens were dirty and the pillows were beginning to turn brown. You tell they dont sweep or mop or dust. They would not give a refund and would not send someone to clean the room properly. I sent photos of the trash, mold growing on the wall, light fixture wiring hanging above the bed and still no one even bothered to call me back. To be one of the most expensive per night and have the name luxury they are a scam. Definitely would not recommend. Their photos have been edited. Sooo disappointing
Property very close to trains and the highway. That is the only good thing. Says its a smoke free property but the whole place smells of smoke. I switched rooms 3x and all had smoke residue and cigarette butts that hadnt been cleaned. 2 rooms the linens were dirty and the pillows were beginning to turn brown. You tell they dont sweep or mop or dust. They would not give a refund and would not send someone to clean the room properly. I sent photos of the trash, mold growing on the wall, light fixture wiring hanging above the bed and still no one even bothered to call me back. To be one of the most expensive per night and have the name luxury they are a scam. Definitely would not recommend. Their photos have been edited. Sooo disappointing
10
Francisco
14 jul 2025
·
Se alojó 2 noches
everything very clean and quiet atmosphere
everything very clean and quiet atmosphere
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente espaciosas y cómodas, pero muchas muestran desgaste y problemas de mantenimiento, como persianas rotas, accesorios sueltos y puertas de balcón defectuosas. El ruido y la entrada de luz de la autopista, el gimnasio o las cortinas finas son comunes, y la fiabilidad del Wi-Fi varía.
Reseñas de huéspedes relacionadas
6
Catarina
11 may 2024
·
Se alojó 2 noches
What I didn’t like was that I got the room with the porch. Those face a storage facility with floodlights, and there are no curtains, only screens that don’t block light. My sleep was terrible, looked like daylight the entire time. Other than that the place is great! But go for a regular room, avoid facing west
What I didn’t like was that I got the room with the porch. Those face a storage facility with floodlights, and there are no curtains, only screens that don’t block light. My sleep was terrible, looked like daylight the entire time. Other than that the place is great! But go for a regular room, avoid facing west
8
Sandy
21 jul 2024
·
Se alojó 3 noches
Easy to access the building & unit with the emailed instructions. Unit was pretty clean, minus some mold in the bathroom. AC worked great & additions like plates & cutlery, a larger than standard mini fridge, multiple trash cans, extra towels made our stay more comfortable. Sheets were clean but in the rougher side. They provide plenty of pillows. The room is bright, even with all the blinds closed, so I’d recommend packing a sleep mask. I upgraded to include a balcony & that was a real disappointment. There were broken & missing tiles that made it a safety hazard.
Easy to access the building & unit with the emailed instructions. Unit was pretty clean, minus some mold in the bathroom. AC worked great & additions like plates & cutlery, a larger than standard mini fridge, multiple trash cans, extra towels made our stay more comfortable. Sheets were clean but in the rougher side. They provide plenty of pillows. The room is bright, even with all the blinds closed, so I’d recommend packing a sleep mask. I upgraded to include a balcony & that was a real disappointment. There were broken & missing tiles that made it a safety hazard.
8
Maurice
2 feb 2025
·
Se alojó 2 noches
It was cozy but balcony door was broke and kept busting open so we were very cold and heater would not stay on heat kept staying on fan which we had to leave early because to cold
It was cozy but balcony door was broke and kept busting open so we were very cold and heater would not stay on heat kept staying on fan which we had to leave early because to cold
8
Samantha
14 nov 2025
·
Se alojó 4 noches
I stayed for about four days when we entered the room our code would not work so we had to call maintenance. Thankfully, it did not take two hours I’m not too sure why other people reviewed this place in the sense of they lack communication. You just have to also remember the time difference. The rooms are really spacious. Our only complaint I would say is that the shower could use a longer door so the water doesn’t splash out along with the shades in the room needs to be upgraded because they’re falling apart. But all in all as someone who works in a hotel, this was a very nice stay. And my partner and I look forward to staying here again once we’re back in New York.
I stayed for about four days when we entered the room our code would not work so we had to call maintenance. Thankfully, it did not take two hours I’m not too sure why other people reviewed this place in the sense of they lack communication. You just have to also remember the time difference. The rooms are really spacious. Our only complaint I would say is that the shower could use a longer door so the water doesn’t splash out along with the shades in the room needs to be upgraded because they’re falling apart. But all in all as someone who works in a hotel, this was a very nice stay. And my partner and I look forward to staying here again once we’re back in New York.
8
Yadira
7 may 2025
·
Se alojó 2 noches
The room was nice and big enough. It was just kinda loud at night from others stay. It was unfortunate we couldn’t check in sooner than 4. The lobby was really cold but at least we didn’t have to wait outside in the rain.
The room was nice and big enough. It was just kinda loud at night from others stay. It was unfortunate we couldn’t check in sooner than 4. The lobby was really cold but at least we didn’t have to wait outside in the rain.
6
Mariah
28 abr 2025
·
Se alojó 2 noches
Early check in was not an option which was unfortunate because the baseball game we were planning on going to that day got postponed. When we arrived we wanted to at least park so we could Uber somewhere while we waited for 4pm check in. The parking was valet and no in and out. (The positive thing was that it was cheaper than advertised, around 50$ for two nights. That was reasonable) Instead we went to the Bronx brewery and drank a few beers while we waited. When we got to the hotel the code to access the hotel worked but the one provided for the room did not. The customer service never answered the phone but would call you back 20 minutes later to help. The actual room was in disrepair and had repair work needed to be done. I.e. the blinds that would open to show the city view fell off the roll and was forced up by a hand towel. Didn't feel safe to walk at night to any near by restaurants. Door dash couldn't find the hotel to deliver until the second attempt. For the price I paid I was let down.
Early check in was not an option which was unfortunate because the baseball game we were planning on going to that day got postponed. When we arrived we wanted to at least park so we could Uber somewhere while we waited for 4pm check in. The parking was valet and no in and out. (The positive thing was that it was cheaper than advertised, around 50$ for two nights. That was reasonable) Instead we went to the Bronx brewery and drank a few beers while we waited. When we got to the hotel the code to access the hotel worked but the one provided for the room did not. The customer service never answered the phone but would call you back 20 minutes later to help. The actual room was in disrepair and had repair work needed to be done. I.e. the blinds that would open to show the city view fell off the roll and was forced up by a hand towel. Didn't feel safe to walk at night to any near by restaurants. Door dash couldn't find the hotel to deliver until the second attempt. For the price I paid I was let down.
8
Mary
16 nov 2024
·
Se alojó 3 noches
Honestly I booked without doing deep research, was nervous after the fact but went thru with it. We stayed three nights, had no problems checking in our code worked every time, it was very clean and spacious. Clean towels and a little bag of toiletries were included. We felt safe the doors were locked to the lobby unless you had a code. Our room looked just like pictures! Easy commute to the city. Definitely would stay here again.
Honestly I booked without doing deep research, was nervous after the fact but went thru with it. We stayed three nights, had no problems checking in our code worked every time, it was very clean and spacious. Clean towels and a little bag of toiletries were included. We felt safe the doors were locked to the lobby unless you had a code. Our room looked just like pictures! Easy commute to the city. Definitely would stay here again.
4
Howard
7 feb 2024
·
Se alojó 5 noches
We spent 5 nights at this location. Upon arriving we saw that one of the window blinds was broken and we had to use a fix to cover the window. Also the sofa leg was broken and the bathroom faucet was loose.
We spent 5 nights at this location. Upon arriving we saw that one of the window blinds was broken and we had to use a fix to cover the window. Also the sofa leg was broken and the bathroom faucet was loose.
6
Vanessa
5 ene 2025
·
Se alojó 3 noches
My room did not have WiFi, impossible to watch tv, or work.
My room did not have WiFi, impossible to watch tv, or work.
4
Ritza
1 sept 2025
·
Se alojó 2 noches
Rooms are smaller than they appear in the photos. Booked a say for 2 night and half the time the WiFi wasn’t working. The refrigerator is extremely small, no ice machine and no complimentary water. The stay was for me and my husband and they only gave us one set of towels to shower. Even after a few called to get more we still had to wait till mid day the next day for them to show up. For what they charge it was a horrible stay
Rooms are smaller than they appear in the photos. Booked a say for 2 night and half the time the WiFi wasn’t working. The refrigerator is extremely small, no ice machine and no complimentary water. The stay was for me and my husband and they only gave us one set of towels to shower. Even after a few called to get more we still had to wait till mid day the next day for them to show up. For what they charge it was a horrible stay
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es en gran medida autodirigido sin recepción; muchos informan sobre fallos en los códigos de acceso, largos tiempos de espera, mensajes sin respuesta y problemas ocasionales con la reserva. Algunos huéspedes destacaron agentes serviciales, pero la respuesta y la resolución de problemas son inconsistentes.
Reseñas de huéspedes relacionadas
2
SAMANTHA
1 abr 2025
·
Se alojó 7 noches
The hotel has a number of issues from leeks in the halls, the faucets are not installed correctly causing mold issues. But worst is the lack of communication, unprofessional and hostile environment created by staff. Like having a man, that is not in a uniform, or even having a name tag on knock on your door and demand payment. To canceling reservations with no notice. Are just two of the many issues.
The hotel has a number of issues from leeks in the halls, the faucets are not installed correctly causing mold issues. But worst is the lack of communication, unprofessional and hostile environment created by staff. Like having a man, that is not in a uniform, or even having a name tag on knock on your door and demand payment. To canceling reservations with no notice. Are just two of the many issues.
2
Cynthia
2 abr 2025
·
Se alojó 2 noches
Extremely Frustrating Experience – Worst Customer Service Ever I had a terrible experience booking this hotel. From the start, I was asked to resubmit pictures of my ID and credit card multiple times, even though I had already submitted them. This endless cycle of resubmission was frustrating. Despite my payment being processed a week before our reservation, I was still asked for more documents due to a “billing issue.” I couldn’t understand how they took my payment but then claimed a billing issue. When we arrived, we couldn’t access our room because of the same “billing issue.” After 30 minutes of waiting at the front desk, we were told to leave and received a call and text saying we couldn’t stay. When I called for a refund, a representative (Sean or John) told me a refund wasn’t guaranteed, even though we had already been kicked out. I am still waiting for my refund, and I won’t stop until I get it due to their lack of communication. The address on my license didn’t match the billing address because I had just moved. They didn’t seem to understand this simple explanation. This has been the worst hotel experience I’ve ever had, and I travel often. The staff was rude, unhelpful, and clearly didn’t know how to handle any situation. I would never recommend this hotel to anyone. Avoid it at all costs.
Extremely Frustrating Experience – Worst Customer Service Ever I had a terrible experience booking this hotel. From the start, I was asked to resubmit pictures of my ID and credit card multiple times, even though I had already submitted them. This endless cycle of resubmission was frustrating. Despite my payment being processed a week before our reservation, I was still asked for more documents due to a “billing issue.” I couldn’t understand how they took my payment but then claimed a billing issue. When we arrived, we couldn’t access our room because of the same “billing issue.” After 30 minutes of waiting at the front desk, we were told to leave and received a call and text saying we couldn’t stay. When I called for a refund, a representative (Sean or John) told me a refund wasn’t guaranteed, even though we had already been kicked out. I am still waiting for my refund, and I won’t stop until I get it due to their lack of communication. The address on my license didn’t match the billing address because I had just moved. They didn’t seem to understand this simple explanation. This has been the worst hotel experience I’ve ever had, and I travel often. The staff was rude, unhelpful, and clearly didn’t know how to handle any situation. I would never recommend this hotel to anyone. Avoid it at all costs.
6
crystall
7 oct 2024
·
Se alojó 3 noches
When got to property codes didn’t work, we couldn’t get in touch with anyone for an hour.
When got to property codes didn’t work, we couldn’t get in touch with anyone for an hour.
10
JEFF
18 sept 2024
·
Se alojó 10 noches
This is a trap no customer service room in terrible condition. No front desk.. Not safe to walk outside at night only the bottom three floors are rentable and there’s no service to change sheets or anything no replacement of toilet paper. The toilet seat was broken and seen after four days to be fixed only only to find out that it could not be fixed. The faucet on the sink was rattling the door would not close, the bathroom, the air conditioner rattled when it was turned on the lights from the Jason building would shine in through the translucent curtains that we had there was no service again. There was no shower because the handle was broken. There was loud noise, playing music and the people in the building didn’t seem like they were weak renters like they live there They moved us after four days of complaining to a room that was slightly better service. We would not recommend this hotel for anybody
This is a trap no customer service room in terrible condition. No front desk.. Not safe to walk outside at night only the bottom three floors are rentable and there’s no service to change sheets or anything no replacement of toilet paper. The toilet seat was broken and seen after four days to be fixed only only to find out that it could not be fixed. The faucet on the sink was rattling the door would not close, the bathroom, the air conditioner rattled when it was turned on the lights from the Jason building would shine in through the translucent curtains that we had there was no service again. There was no shower because the handle was broken. There was loud noise, playing music and the people in the building didn’t seem like they were weak renters like they live there They moved us after four days of complaining to a room that was slightly better service. We would not recommend this hotel for anybody
10
Carlos Milano
26 oct 2023
·
Se alojó 1 noche
They simply need a dedicated customer service person - a real human - who can troubleshoot important matters - entry to the property, etc.
They simply need a dedicated customer service person - a real human - who can troubleshoot important matters - entry to the property, etc.
2
Alyssa
26 may 2024
·
Se alojó 1 noche
Hotel doesn’t answer their phone when there is a problem
Hotel doesn’t answer their phone when there is a problem
2
Derek
9 may 2024
·
Se alojó 1 noche
Do not stay here. No staff on site, you call an 800 number when you need assistance… then wait on hold… it would have been ok if i didn’t have to call them every time i used the passcode on my door… it never worked twice in a row… I got two rooms and the door codes didn’t work for either, multiple times. Very upset… awful communication.
Do not stay here. No staff on site, you call an 800 number when you need assistance… then wait on hold… it would have been ok if i didn’t have to call them every time i used the passcode on my door… it never worked twice in a row… I got two rooms and the door codes didn’t work for either, multiple times. Very upset… awful communication.
8
Dexter
28 nov 2025
·
Se alojó 1 noche
I didn't like tge fact that there are no one live to talk to, and gwt assistance from. You have to be on the ohone for hours before you can get any kind of assistance. I couldn't figure out hiw to get into the building and didn't kniw where my room was, until i made several calls for help, and the number they have on the door wasn't any use to me. I had ti google The Archer online, to get the right number dor assistance, and the 45 minutes later i finally gotten someone who finally helped me. Iw wasn't the only one there with the same issues...
I didn't like tge fact that there are no one live to talk to, and gwt assistance from. You have to be on the ohone for hours before you can get any kind of assistance. I couldn't figure out hiw to get into the building and didn't kniw where my room was, until i made several calls for help, and the number they have on the door wasn't any use to me. I had ti google The Archer online, to get the right number dor assistance, and the 45 minutes later i finally gotten someone who finally helped me. Iw wasn't the only one there with the same issues...
2
Shakera
4 jun 2025
·
Se alojó 2 noches
Well we didn’t get to stay because the confirmation email had no room number or code to get in the door, due to there being no front desk and customer service 24/7 line isn’t 24/7 nobody ever answered to help us! Will never book again! Ans now I’m fighting for a refund from a place i didn’t get to stay at
Well we didn’t get to stay because the confirmation email had no room number or code to get in the door, due to there being no front desk and customer service 24/7 line isn’t 24/7 nobody ever answered to help us! Will never book again! Ans now I’m fighting for a refund from a place i didn’t get to stay at
4
Rolf
11 dic 2023
·
Se alojó 4 noches
The door codes did not work on multiple days. Spent almost an hour the first day trying to gain entrance. The next day it took multiple calls to get help.
The door codes did not work on multiple days. Spent almost an hour the first day trying to gain entrance. The next day it took multiple calls to get help.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Cerca de estaciones de metro, el Yankee Stadium y tiendas básicas, con un acceso más fácil a Manhattan que muchas alternativas. Sin embargo, varios huéspedes consideraron que la zona inmediata era ruidosa o incómoda por la noche, y la proximidad a las autopistas/trenes afecta al ambiente.
Reseñas de huéspedes relacionadas
10
Andrea
30 oct 2023
·
Se alojó 2 noches
Excellent and affordable. Just over the river from Harlem. Close to the subway. It is close to the highway but it didn’t bother me. Blackout curtains would have been nice.
Excellent and affordable. Just over the river from Harlem. Close to the subway. It is close to the highway but it didn’t bother me. Blackout curtains would have been nice.
10
Cecile
21 jun 2025
·
Se alojó 4 noches
Loved our stay at the Arches. There are restaurants and a grocery store within walking distance, as well as a subway stop. The parking garage is staffed 24/7. The apartment was extremely spacious and bright, the bathroom had a tub. It was absolutely perfect for a family. We did have issues with a family hanging out in the hallway after midnight for a looong time, they were very loud. But that’s not due to the property itself.
Loved our stay at the Arches. There are restaurants and a grocery store within walking distance, as well as a subway stop. The parking garage is staffed 24/7. The apartment was extremely spacious and bright, the bathroom had a tub. It was absolutely perfect for a family. We did have issues with a family hanging out in the hallway after midnight for a looong time, they were very loud. But that’s not due to the property itself.
10
Stephen
28 dic 2024
·
Se alojó 6 noches
The property itself is excellent, new and clean. The area around the property is a little sketchy at night, but the good thing is, subway stations are only a 10 min walk at most, so transportation is fairly convenient.
The property itself is excellent, new and clean. The area around the property is a little sketchy at night, but the good thing is, subway stations are only a 10 min walk at most, so transportation is fairly convenient.
8
Todd
20 oct 2024
·
Se alojó 4 noches
Despite some negative reviews, our room was clean, comfortable, and quiet. It was significantly less than anything in Manhattan, and with two subway stations nearby, access to midtown was a very reasonable 20-30 minute commute.
Despite some negative reviews, our room was clean, comfortable, and quiet. It was significantly less than anything in Manhattan, and with two subway stations nearby, access to midtown was a very reasonable 20-30 minute commute.
4
Mahogany
15 jul 2025
·
Se alojó 2 noches
Not the best location if you’re unfamiliar. I grew up in the area but I thought we were staying in the actually building with concierge. A homeless woman was roaming the floor and I went back in my room for 30 mins just to make sure she was gone.
Not the best location if you’re unfamiliar. I grew up in the area but I thought we were staying in the actually building with concierge. A homeless woman was roaming the floor and I went back in my room for 30 mins just to make sure she was gone.
8
victoria
21 may 2023
·
Se alojó 5 noches
The area around didnt have much to walj to & grab groceries or food.
The area around didnt have much to walj to & grab groceries or food.
6
Yury
6 may 2024
·
Se alojó 3 noches
The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.
The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.
2
Annika
28 may 2024
·
Se alojó 5 noches
Worst stay ever. The surroundings were terrible. This is definitely not a place for any tourist to stay. The location is between trains and highway conjunction. The apartment was ok except for the noise from AC. I stayed one night instead of the five I had booked. Hotels.com should not promote such a place on their website.
Worst stay ever. The surroundings were terrible. This is definitely not a place for any tourist to stay. The location is between trains and highway conjunction. The apartment was ok except for the noise from AC. I stayed one night instead of the five I had booked. Hotels.com should not promote such a place on their website.
10
Charles
17 sept 2023
·
Se alojó 2 noches
The streets, and parking were a major problem, but one that the City needs to address. It's got to be hurting your business. I am truly sorry. Best of luck. Charles Bruno
The streets, and parking were a major problem, but one that the City needs to address. It's got to be hurting your business. I am truly sorry. Best of luck. Charles Bruno
4
Matthew
10 ago 2025
·
Se alojó 2 noches
Nothing luxurious about this place. Only 3 floors, thought there was about 20 floors to choose from. Great view of the highway. Lots of stores and food options within walking distance. The area was the best pat
Nothing luxurious about this place. Only 3 floors, thought there was about 20 floors to choose from. Great view of the highway. Lots of stores and food options within walking distance. The area was the best pat
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
No hay suficiente información en las reseñas.
Reseñas de huéspedes relacionadas
10
Othello
26 feb 2023
·
Se alojó 2 noches
The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also
The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also
10
Elainena
29 jul 2025
·
Se alojó 6 noches
Amazing location for shopping. This hotel has so many fun activities for the family to enjoy together. The basketball court near the bar was a wonderful bonus!! I highly recommend this property ❤️
Amazing location for shopping. This hotel has so many fun activities for the family to enjoy together. The basketball court near the bar was a wonderful bonus!! I highly recommend this property ❤️
8
Tenishia
20 ene 2023
·
Se alojó 3 noches
Great facility and clean and welcoming atmosphere… The parking could be better by allowing direct access for all from the garage to the building. I loved having the cafe downstairs, the people were personable and welcoming and the venue was cozy. Also the saxophonist was AMAZING !
Great facility and clean and welcoming atmosphere… The parking could be better by allowing direct access for all from the garage to the building. I loved having the cafe downstairs, the people were personable and welcoming and the venue was cozy. Also the saxophonist was AMAZING !
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
maria
8 mar 2023
·
Se alojó 4 noches
It was a great stay. Very clean and comfortable.
It was a great stay. Very clean and comfortable.
10
Othello
26 feb 2023
·
Se alojó 2 noches
The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also
The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also
10
Luis
26 feb 2023
·
Se alojó 2 noches
I love the no contact check in and out. room and building was Excellent.
I love the no contact check in and out. room and building was Excellent.
8
Rachel
24 feb 2023
·
Se alojó 1 noche
Good but I did like about the parking
Good but I did like about the parking
6
Ileana
17 feb 2023
·
Se alojó 2 noches
My experience was OK for the most part. Bedding, room, bathroom were clean. Adequate amount of supplies provided for a comfy stay. However, the room needed lots of repairs. The main wall had some kind of paint in one section, that was dirty looking, the bathroom sink knob was loose, paint was chipped in certain places throughout the room and the balcony door had a small crack along with a paper torn blind. The NO SMOKING policy isn’t followed 100% hallways and elevator smelled like weed at times. Oh, I forgot to mention the fridge didn’t have shelves.
My experience was OK for the most part. Bedding, room, bathroom were clean. Adequate amount of supplies provided for a comfy stay. However, the room needed lots of repairs. The main wall had some kind of paint in one section, that was dirty looking, the bathroom sink knob was loose, paint was chipped in certain places throughout the room and the balcony door had a small crack along with a paper torn blind. The NO SMOKING policy isn’t followed 100% hallways and elevator smelled like weed at times. Oh, I forgot to mention the fridge didn’t have shelves.
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
La hora de entrada comienza a las 16:00 y la hora de salida termina a las 11:00
Restricciones de entrada
El registro anticipado está disponible mediante un cargo adicional (sujeto a disponibilidad); la salida tardía está disponible mediante un cargo adicional (sujeto a disponibilidad);
Requisitos de edad
La edad mínima para el registro es de 21 años
Mascotas
Número máximo de mascotas por habitación 22; peso máximo de la mascota (por mascota) en lb es 3030; peso máximo de la mascota (por mascota) en kg es 1414; se permiten animales de servicio; los animales de servicio están exentos de cargos/restricciones; se admiten mascotas; cargo por mascota: USD 250 por mascota, por estancia; los animales de servicio están exentos de cargos;
Servicios de recepción
El registro sin contacto y la salida sin contacto están disponibles; este alojamiento no dispone de recepción. Antes de la llegada, los huéspedes deben completar el registro en línea con el alojamiento a través de un enlace seguro. Se pedirá a los huéspedes que proporcionen al alojamiento una copia de su identificación oficial con foto antes de su llegada. Los huéspedes recibirán un correo electrónico dentro de las 24 horas previas a su llegada con las instrucciones de registro y un código de acceso. Los huéspedes pueden acceder a su alojamiento a través de una entrada privada. La información proporcionada por el alojamiento puede ser traducida utilizando herramientas de traducción automática.
Identificación
Es posible que se requiera una identificación oficial con foto y una tarjeta de crédito, tarjeta de débito o un depósito en efectivo al realizar el registro para cubrir gastos imprevistos;
Política de niños y camas supletorias
Pueden aplicarse cargos por persona adicional y estos pueden variar según la política del alojamiento; este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas, que pueden no ser adecuados para niños; si tienes dudas, te recomendamos ponerte en contacto con el alojamiento antes de tu llegada para confirmar que pueden alojarte en una habitación adecuada; no hay cunas (camas para bebés) disponibles; no hay camas supletorias o adicionales disponibles
Restauración
No se ofrece desayuno.
Servicios populares
Habitaciones para no fumadores
Habitación familiar
Servicio de lavandería
Ascensor
Centro de negocios
Habitaciones antialérgicas disponibles
General
Habitaciones para no fumadores
Habitaciones antialérgicas disponibles
Habitación familiar
Smoke-Free Property
Aparcamiento
Parking Onsite
Servicios
Centro de negocios
Ascensor
Servicio de lavandería
Actividades
Fitness Center (nearby)
Internet
WiFi gratuito