DoubleTree by Hilton West Fargo Sanford Medical Center Area

The hotel is beautiful, staff were really nice, easy check-in. I did book through hotels.com the Suite, Accessible, Bathtub (Mobility & Hearing, 2 Rooms) which I wanted to my son to enjoy his own King bed. But we got to the room and it was a standard 2 queens with pull out couch, which was fine, and the rate we paid was an adjustment of $20 which wasn't much. Close to Costco otherwise, not much else nearby, quiet neighbourhood.

The sheets appeared to be dirty. The footstool was broken, the top dresser drawer was broken. I was on the 4th floor, their was very little water pressure in the shower, and 1 of the 2 elevators was out of service for 2 of the 3 days I stayed here. I told the front staff about these issues. They didn't seem to care. In addition the room was only cleaned every other day. I asked the front desk about this and they told me this is their company policy. Ridiculous! In my opinion, this Hotel does not do a good job of representing the Hilton brand.

We loved our stay. It was close to everything we needed. The staff was all super nice. We would definitely stay here again.

Staff were very friendly. Bed was very comfortable!!

Clean rooms! Staff was gravest. Wishes we could have ate in the lobby with our own food