ESSENZA Hotel & SPA

Værelse: Værelset levede ikke op til forventningerne. Man skulle låse sin dør op 3 gange, før den reelt åbenede. Deres 'fancy' lyssystem fungerede ikke - og vi brugte uendelige mængder tid på at forsøge at tænde og slukke lyset. Toiletpapir holderen var ved at falde ud af væggen og indtrykket var generelt virkelig fladt relativt til prisen. Reception: Oplevede desværre ikke en hjælpsom reception. Informationerne var begrænsede og når man italesatte en mangel - f.eks. at kaffemaskinen var løbet tør for kaffe, så gik der en halv time før de gjorde noget ved det. Ikke pga travlhed eller tilsvarende. Super underligt. Morgenmaden var kedelig. Mens receptionen var ved at hjælpe os, så begyndte de at hjælpe andre samtidig, hvilket skabte meget unødvendig ventetid og irritation. Strand: Det er sjældent at jeg har følt mig så meget i anden række som her. De betalende strandgæster fik al opmærksomheden og hotelgæsterne var overladt til langsom service, liggestole der var gået i stykker og parasoller der ikke virkede. En af dagene ventede jeg 30 min i bagende sol på bare at få lov til at betale med kort. Tjeneren havde travlt med at servicere alle andre - og nok også glemt min forespørgsel. Maden var middelmådig og alt for dyr. Vandet var møgbeskidt. Trapperne ned til vandet var fuld og alger og virkelig glatte. En stor sikkerhedsfare, hvis I spørger mig. Ønskede man at ligge ved poolen var man 100% overladt til sig selv. Den var fuld af døde bier og ingen service i nærheden.

The property is beautifully situated in a cove. Old & new architecture are blended well. For the price (mid-high) Essenza is striving for seasoned international travellers who are looking for quality offerings and solid customer service. The good news is that if it can deliver on both, then Essenza has the potential to be a standout spot for return visits from a loyal clientele, both in peak and off-season. The bad news is we found the service very inconsistent. Management would be wise to take note and help train employees to up their game. Pros: - Hotel personnel mostly speak English (great!) - On-site parking for those who do not wish to rely on taxi transfers - Spa with sauna, steam room, small pool and very small gym - Exclusive seaside deck with bar, lounge chairs and open cabanas with food service (during peak season) - Friendly personnel at reception and seaside lounge Cons: - Spa attendant acts very inconvenienced by your presence and changes opening hours at will. She locks entry doors an hour before closing time, barely smiles, and complains about having "difficulties with clients." With that attitude, no shock. - Housekeeping does BARE minimum, does not replace coffee, tea, water or toiletries. - Breakfast could improve with higher quality yoghurt and coffee from ground beans instead of powdered residue masquerading as cappuccino et al. Hotel takes debit/credit cards but many spots in Dubrota/Kotor take cash only + ATMs charge outrageous fees. Prepare!

The location is good, away from the crowds of Kotor and the hotel has beautiful views of the bay. The beach area is nice. The poor rating has more to do with the beds and noise from other rooms. At this price point you should be able to get a good nights sleep. The beds were very hard. If I could do it again, I’d pay a bit more for a place that’s a bit nicer and more comfortable.

The hotel is modern yet in keeping with the beautiful natural surroundings. The spa facilities are fantastic, gives you a chance to use an indoor space if the weather is not great. The hotel staff are amazing. They are more than willing to sort excursions out for you, arrange taxis and just generally help. The location is wonderful, It’s outside of the town about an hour walk into Kotor or a 10 minute taxi ride and it’s a little more peaceful further out. You can get boat trips from the hotel. Very impressed with this hotel.

Great stay. Helpful, hardworking staff. Room was perfect, amazing view. Great breakfast. No complaints. Will hopefully be back.