Hotel Villas Santander
From
34 US$
/nat
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From
34 US$
/nat
Om dette overnatningssted
Fra en terrasse og en have på stedet kan du nyde den skønne udsigt, og du kan nyde godt af faciliteter, såsom gratis trådløs internetadgang. Andre faciliteter på dette hotel inkluderer concierge-tjenester og automat.
Faciliteter
Fra en terrasse og en have på stedet kan du nyde den skønne udsigt, og du kan nyde godt af faciliteter, såsom gratis trådløs internetadgang. Andre faciliteter på dette hotel inkluderer concierge-tjenester og automat.
Forretningsfaciliteter
Gæsterne har blandt andet adgang til en døgnåben reception, bagageopbevaring og automat.
Spisning
Nyd et måltid på restauranten, eller køb en snack på dette hotels kaffebar/café. Afslut dagen med en drink eller to i baren/loungen. Lokale retter tilbydes mod gebyr dagligt fra kl. 07.00 til kl. 12.00.
Værelser
Overnat i et af de 23 værelser, der indeholder smart-tv. Med gratis Wi-Fi kan du altid komme på nettet, og digitale kanaler sørger for underholdningen. Badeværelserne har bruser og gratis toiletartikler. Faciliteter inkluderer bordvifter og mørklægningsgardiner, og rengøring udføres en gang pr. ophold.
Lokation
Med et ophold ved Villas Santander har du en central base i Guatemala City, kun 15 minutters kørsel fra Paseo Cayala og USA's Ambassade i Guatemala. Dette hotel ligger 1,5 km fra Israels ambassade i Guatemala og 1,8 km fra Oakland Mall.
I nærheden
Israels ambassade i Guatemala(0.9 mil)
Zona Pradera(1 mil)
Centro Comercial Pradera(1.2 mil)
Oakland Mall(1.3 mil)
Den canadiske ambassade(1.4 mil)
Gran Centro Los Próceres(1.4 mil)
Europlaza(1.5 mil)
Avenida La Reforma(1.6 mil)
Avenida Las Américas(1.6 mil)
Plaza Fontabella Butikscenter(1.6 mil)
El Obelisco(1.6 mil)
Sixtino II(1.7 mil)
Herrera Llerandi Hospital(1.8 mil)
Parque Las Américas(1.8 mil)
Avia Mall(1.8 mil)
Den nærmeste store lufthavn er Guatemala City (GUA-La Aurora Intl.)(3.9 mil)
Parkering
Restaurant
Ikkerygerværelser
Roomservice
Have
Opbevaring af bagage
Lokation
19 avenida 16-25 zona 10 Villas Santander, Zona 10, Guatemala City, Guatemala
Israels ambassade i Guatemala (0.9 mil)
Zona Pradera (1 mil)
Centro Comercial Pradera (1.2 mil)
Oakland Mall (1.3 mil)
Den canadiske ambassade (1.4 mil)
Gran Centro Los Próceres (1.4 mil)
Værelsesmuligheder
3
Superior-værelse
Værelsesoplysninger
1 Stor Dobbeltseng
Sover 2
270 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
7
Economy-dobbeltværelse - 2 queensize-senge
Værelsesoplysninger
2 Store Dobbeltsenge
Sover 4
210 ft²
Wi-Fi (Gratis)Privat badeværelseSmart TV
10
Standardværelse - 1 dobbeltseng
Værelsesoplysninger
1 Dobbeltseng
Sover 2
210 ft²
Wi-Fi (Gratis)Privat badeværelseSmart TV
6
Premium-studiolejlighed
Værelsesoplysninger
1 Stor Dobbeltseng
Sover 2
380 ft²
AltanKlimaanlægWi-Fi (Gratis)Køkken
Gæsteanmeldelser af Hotel Villas Santander
7.3
God
Baseret på 278 verificerede anmeldelser
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Anmeldelser af Hotel Villas Santander giver et blandet billede af en budgetvenlig ejendom med en bekvem og generelt stille beliggenhed, men med varierende komfort, service og vedligeholdelse, der kan påvirke oplevelsen betydeligt fra ophold til ophold.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
Anmeldelser af Hotel Villas Santander giver et blandet billede af en budgetvenlig ejendom med en bekvem og generelt stille beliggenhed, men med varierende komfort, service og vedligeholdelse, der kan påvirke oplevelsen betydeligt fra ophold til ophold.
Tilbagemeldinger om renlighed er inkonsekvente, med gentagne rapporter om muggen lugt, skimmel, beskidt sengetøj og badeværelser samt insekter, samtidig med at nogle anmeldelser roser meget rene værelser. Faciliteterne er begrænsede og under ombygning; mange trin og ingen elevator gør adgangen vanskelig, TV-service kan være begrænset, nogle gæster rapporterede om langsom Wi-Fi og problemer med varmt vand, og adgang kræver undertiden, at man venter på, at personalet åbner en låst dør. Servicen varierer fra venlig og hjælpsom til uresponsiv eller uhøflig, med telefonkontakt og fleksibilitet i politikker, der forårsager frustration hos nogle. Forvent et simpelt ophold med klare kompromiser.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Renovering og vedligeholdelsesarbejde forårsager støv og lejlighedsvis støj fra byggeriet. Adgang involverer mange trapper uden elevator; TV-service mangler muligvis kabel, nogle gæster rapporterede om langsom Wi-Fi og problemer med varmt vand, der er parkering, men det kan være trangt, og adgang kræver undertiden, at personalet åbner en dør.
Relaterede gæsteanmeldelser
8
Nathalia
23. mar. 2025
·
Overnattede 1 nat
Muy buena ubicación, parqueo gratuito, el personal ha sido muy amable.
Muy buena ubicación, parqueo gratuito, el personal ha sido muy amable.
6
Alex
20. jul. 2025
·
Overnattede 1 nat
Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.
Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.
6
MARTHA
16. nov. 2025
·
Overnattede 1 nat
Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción. Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo. Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento
Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción. Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo. Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento
4
Hamilton
10. nov. 2025
·
Overnattede 1 nat
No hot water, felt a little dirty. It worked but not the best feeling in the city.
No hot water, felt a little dirty. It worked but not the best feeling in the city.
8
Josué
10. jan. 2025
·
Overnattede 3 nætter
Lindo lugar para hospedarse, lejos del ruido. Sin embargo, hay muchísimas gradas y eso dificulta subir y bajar maletas. También, no es accesible para personas con discapacidad
Lindo lugar para hospedarse, lejos del ruido. Sin embargo, hay muchísimas gradas y eso dificulta subir y bajar maletas. También, no es accesible para personas con discapacidad
2
Dany
3. feb. 2025
·
Overnattede 5 nætter
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
6
Regina Maria
17. nov. 2025
·
Overnattede 2 nætter
No ofrezcan t.v si no tienen cable.
No ofrezcan t.v si no tienen cable.
4
Liana
7. jan. 2023
·
Overnattede 19.363 nætter
The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.
The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.
8
Thomas
13. feb. 2023
·
Overnattede 2 nætter
The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.
The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.
2
Brenda
4. nov. 2025
·
Overnattede 6 nætter
There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.
There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Renligheden er inkonsekvent: flere anmeldelser nævner muggen lugt, skimmel, beskidte badeværelser og sengetøj samt insekter med ujævn rengøring. Andre bemærkede meget rene værelser.
Relaterede gæsteanmeldelser
4
David
11. aug. 2025
·
Overnattede 1 nat
We only stay for one night to be close to the airport. The place seems to be "remodeling", but the bathroom I had was really nasty, it has mold everywhere, there is not ventilation, and the shower had corrosion and mold. The bedroom ceiling had mold too and the smell was strong bad. There are not elevators and from the 1st floor to the 4th floor you have to use the stairs, and it is long and hard.
We only stay for one night to be close to the airport. The place seems to be "remodeling", but the bathroom I had was really nasty, it has mold everywhere, there is not ventilation, and the shower had corrosion and mold. The bedroom ceiling had mold too and the smell was strong bad. There are not elevators and from the 1st floor to the 4th floor you have to use the stairs, and it is long and hard.
4
Erick
1. dec. 2025
·
Overnattede 2 nætter
Mal servicio ,habitación sucia , tuallas con cabellos de huep3des anteriores,totalmente asqueroso
Mal servicio ,habitación sucia , tuallas con cabellos de huep3des anteriores,totalmente asqueroso
4
Carola
22. feb. 2025
·
Overnattede 1 nat
Demasiado ruidoso mal olor y no estaba limpio
Demasiado ruidoso mal olor y no estaba limpio
6
Julio
8. okt. 2025
·
Overnattede 1 nat
The space it’s ok but the bathroom is a little dirty And old towel , no elevator!!! Need to carrying my luggage to the stairs
The space it’s ok but the bathroom is a little dirty And old towel , no elevator!!! Need to carrying my luggage to the stairs
4
miguel angel
13. sep. 2025
·
Overnattede 1 nat
Para el precio que pague las instalaciones estaban muy bien, pero algo inaceptable es que las sábanas de las camas estén sucias, se notaba que ya varios días no las lavaban porque tenían olor a sudor, el baño sucio, tanto la regadera como el lavamanos, como repito nos tocó taparnos con sábanas sucias(olor a sudor), las almohadas no tenían sobre fundas y olían a sudor, lastimosamente esto me dejó muy mala experiencia
Para el precio que pague las instalaciones estaban muy bien, pero algo inaceptable es que las sábanas de las camas estén sucias, se notaba que ya varios días no las lavaban porque tenían olor a sudor, el baño sucio, tanto la regadera como el lavamanos, como repito nos tocó taparnos con sábanas sucias(olor a sudor), las almohadas no tenían sobre fundas y olían a sudor, lastimosamente esto me dejó muy mala experiencia
2
Hector
7. sep. 2025
·
Overnattede 3 nætter
Bed sheets dirty, pillow covers dirty with holes, the bathroom super dirty and smells like sewage. Overall the whole room was dirty.
Bed sheets dirty, pillow covers dirty with holes, the bathroom super dirty and smells like sewage. Overall the whole room was dirty.
4
Joseph
26. nov. 2025
·
Overnattede 2 nætter
First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.
First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.
4
Rocio Berenice
19. nov. 2024
·
Overnattede 2 nætter
Terrible experiencia, habitacion vieja sin mantenimiento, con mucha humedad, olor horrible, con moho en el techo. un baño viejo, animales en la habitacion, sin ventilacion solo una pequeña ventana. LAS FOTOGRAFIAS MIENTEN.
Terrible experiencia, habitacion vieja sin mantenimiento, con mucha humedad, olor horrible, con moho en el techo. un baño viejo, animales en la habitacion, sin ventilacion solo una pequeña ventana. LAS FOTOGRAFIAS MIENTEN.
2
Patricia
5. nov. 2024
·
Overnattede 1 nat
There was BLACK MOLD in the bathroom. I approached the receptionist, made aware of this and that i woild need a different room. He casually said they can provide a fan ! I told him that black mold is toxic and hazardous to the lungs. He then offered a refund. I said I still need a place to stay. He said everything was booked. I said that i arrived with certain expectations and that he would need to provide a better option. He then proceeded to phone someone (I'm guessing management) and then said they could accommodate me at Villas Sicilia which he said is their sister hotel, a 16 minute walk from Villas Santander. I had three pieces of luggage to haul with me. He offered no transportation to get there and i had to call an Uber. Upon arriving to Villas Sicila, it was closer to midnight. I was let into my new room and found small spores of black mold in the bathroom and the shower curtain had RED build up on the bottom of it which means bacteria growth. Trying to reach ANYONE through this app was impossible. I kept getting AI Bots and gave up as it was past midnight and i was exhausted. Hotels.com needs to make this right as no one should have to experience a hotel stay at the cost of their health and well being. And how convenient for this app to have the photo upload feature not working as I write this to avoid showing you what I saw.
There was BLACK MOLD in the bathroom. I approached the receptionist, made aware of this and that i woild need a different room. He casually said they can provide a fan ! I told him that black mold is toxic and hazardous to the lungs. He then offered a refund. I said I still need a place to stay. He said everything was booked. I said that i arrived with certain expectations and that he would need to provide a better option. He then proceeded to phone someone (I'm guessing management) and then said they could accommodate me at Villas Sicilia which he said is their sister hotel, a 16 minute walk from Villas Santander. I had three pieces of luggage to haul with me. He offered no transportation to get there and i had to call an Uber. Upon arriving to Villas Sicila, it was closer to midnight. I was let into my new room and found small spores of black mold in the bathroom and the shower curtain had RED build up on the bottom of it which means bacteria growth. Trying to reach ANYONE through this app was impossible. I kept getting AI Bots and gave up as it was past midnight and i was exhausted. Hotels.com needs to make this right as no one should have to experience a hotel stay at the cost of their health and well being. And how convenient for this app to have the photo upload feature not working as I write this to avoid showing you what I saw.
2
Brenda
4. nov. 2025
·
Overnattede 6 nætter
There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.
There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Værelser
Værelserne varierer fra små og mørke til komfortable med skriveborde eller balkoner, men flere nævner dårlig lydisolering og mekanisk støj. Nogle mangler aircondition og kan føles varme, og Wi-Fi-hastigheden var langsom for et par gæster.
Relaterede gæsteanmeldelser
10
Adriana
11. jun. 2023
·
Overnattede 1 nat
Es limpia, un poco caliente pero perfecta para pasar la noche
Es limpia, un poco caliente pero perfecta para pasar la noche
8
Sixto
28. aug. 2023
·
Overnattede 1 nat
Great people…great place for the price you can’t ask for more….my room was to close at hallway a lot of noise
Great people…great place for the price you can’t ask for more….my room was to close at hallway a lot of noise
10
Fayron
23. apr. 2025
·
Overnattede 1 nat
Muy bonito sería bueno mejorar el sonido entré habitaciones se escucha mucho entre habitaciones
Muy bonito sería bueno mejorar el sonido entré habitaciones se escucha mucho entre habitaciones
2
Sergio
27. mar. 2023
·
Overnattede 1 nat
Im actually requesting a refund. Price give to me at time of reservation was not honered. They charged more because I used credit card. I made reservations with credit at that time nobody told me I would pay more if I used credit car. Second, room had no A/C. It was very hot and ill they had was a fan. Third, no soap in soap container. They had a used bar of soap (see pictures). Glass on window was cracked. Bad costumer service
Im actually requesting a refund. Price give to me at time of reservation was not honered. They charged more because I used credit card. I made reservations with credit at that time nobody told me I would pay more if I used credit car. Second, room had no A/C. It was very hot and ill they had was a fan. Third, no soap in soap container. They had a used bar of soap (see pictures). Glass on window was cracked. Bad costumer service
10
Rosa
17. nov. 2025
·
Overnattede 2 nætter
The balcony view was a little scenic. Enjoyed how clean the rooms were
The balcony view was a little scenic. Enjoyed how clean the rooms were
8
Lynn
16. nov. 2025
·
Overnattede 1 nat
The room matched the price. It was small and simple. The staff was very polite and friendly.
The room matched the price. It was small and simple. The staff was very polite and friendly.
10
Tara
13. nov. 2025
·
Overnattede 1 nat
Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!
Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!
8
Thomas
13. feb. 2023
·
Overnattede 2 nætter
The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.
The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.
8
Elias
6. okt. 2025
·
Overnattede 2 nætter
Great stay staff was nice The only one thing is it’s not noise proof. You do hear everything. But other than that great place will go again !!!
Great stay staff was nice The only one thing is it’s not noise proof. You do hear everything. But other than that great place will go again !!!
2
Brenda
4. nov. 2025
·
Overnattede 6 nætter
There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.
There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Service
Servicen er blandet: mange gæster beskriver venligt personale, mens andre rapporterer ligegyldig eller uhøflig reception og vanskeligheder med at nå hotellet på telefonen. Der var også adgangsforsinkelser og rigide politikker i nogle tilfælde.
Relaterede gæsteanmeldelser
10
Jorge Alberto
25. apr. 2025
·
Overnattede 4 nætter
Excellent costumer service
Excellent costumer service
6
Nery
21. nov. 2025
·
Overnattede 1 nat
La recepcionista indiferente, sin deseos de atender. Tenía a la par a una persona que parecía y hablaba como extranjero, con mal humor atendiendo de forma pesada
La recepcionista indiferente, sin deseos de atender. Tenía a la par a una persona que parecía y hablaba como extranjero, con mal humor atendiendo de forma pesada
2
Daniel
10. jul. 2025
·
Overnattede 1 nat
Nunca responden el teléfono por error yo hice doble reservación y me comunique con expedia y me dijeron que se tenían que comunicar con el hotel y que hotel me tenia que retornar el dinero de una reservación nunca responden el teléfono
Nunca responden el teléfono por error yo hice doble reservación y me comunique con expedia y me dijeron que se tenían que comunicar con el hotel y que hotel me tenia que retornar el dinero de una reservación nunca responden el teléfono
2
Jose
4. jun. 2025
·
Overnattede 3 nætter
Terrible experience. I do not recommend this place under any circumstances. The most alarming issue is the entrance to the “hotel.” There is no reception or lobby. Access is through a garage door, which stays closed during the day. To get in, you have to call a phone number and wait for someone to open it. This is a serious security concern. When I checked in, I had to wait on the street for about 10 minutes with my luggage before someone finally opened the door. The staff was rude from the moment I arrived. There is absolutely no customer service. The facilities are in awful condition: there was no running water in the bathroom, and the toilet didn’t work. On top of that, the place is extremely noisy, and getting any rest is nearly impossible. If you're looking for peace, safety, or even basic respect, this is not the place for you. Avoid this place. Guatemala has far better options for the same price or less.
Terrible experience. I do not recommend this place under any circumstances. The most alarming issue is the entrance to the “hotel.” There is no reception or lobby. Access is through a garage door, which stays closed during the day. To get in, you have to call a phone number and wait for someone to open it. This is a serious security concern. When I checked in, I had to wait on the street for about 10 minutes with my luggage before someone finally opened the door. The staff was rude from the moment I arrived. There is absolutely no customer service. The facilities are in awful condition: there was no running water in the bathroom, and the toilet didn’t work. On top of that, the place is extremely noisy, and getting any rest is nearly impossible. If you're looking for peace, safety, or even basic respect, this is not the place for you. Avoid this place. Guatemala has far better options for the same price or less.
8
Lynn
16. nov. 2025
·
Overnattede 1 nat
The room matched the price. It was small and simple. The staff was very polite and friendly.
The room matched the price. It was small and simple. The staff was very polite and friendly.
10
Tara
13. nov. 2025
·
Overnattede 1 nat
Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!
Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!
10
Walter
19. aug. 2025
·
Overnattede 1 nat
Excellent service
Excellent service
2
Dany
3. feb. 2025
·
Overnattede 5 nætter
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
10
Thierno Sadou
23. apr. 2025
·
Overnattede 2 nætter
Friendly staff
Friendly staff
6
Enrique
6. aug. 2025
·
Overnattede 1 nat
El personal es muy apático, no te ayudan a resolver ninguna duda.
El personal es muy apático, no te ayudan a resolver ninguna duda.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Lokation
Generelt bekvem og forholdsvis stille med adgang til shopping og nogle ambassader. Et par gæster havde problemer med at finde ejendommen på grund af adresse eller skiltning, bemærkede begrænset mulighed for at gå til spisesteder, og en sagde, at den ikke ligger i nærheden af lufthavnen.
Relaterede gæsteanmeldelser
8
Nathalia
23. mar. 2025
·
Overnattede 1 nat
Muy buena ubicación, parqueo gratuito, el personal ha sido muy amable.
Muy buena ubicación, parqueo gratuito, el personal ha sido muy amable.
2
Jose
9. nov. 2024
·
Overnattede 1 nat
Very hard ro get to the lowwr rooms no elevator available. Not near by airport, samall room...not a great experience
Very hard ro get to the lowwr rooms no elevator available. Not near by airport, samall room...not a great experience
6
josue
26. okt. 2025
·
Overnattede 2 nætter
Muy buena ubicación, alejada del ruido de la ciudad pero cerca a la vez de zonas comerciales
Muy buena ubicación, alejada del ruido de la ciudad pero cerca a la vez de zonas comerciales
4
Suzanne
20. apr. 2025
·
Overnattede 3 nætter
The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.
The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.
4
Joseph
26. nov. 2025
·
Overnattede 2 nætter
First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.
First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.
8
Josué
10. jan. 2025
·
Overnattede 3 nætter
Lindo lugar para hospedarse, lejos del ruido. Sin embargo, hay muchísimas gradas y eso dificulta subir y bajar maletas. También, no es accesible para personas con discapacidad
Lindo lugar para hospedarse, lejos del ruido. Sin embargo, hay muchísimas gradas y eso dificulta subir y bajar maletas. También, no es accesible para personas con discapacidad
10
Tara
13. nov. 2025
·
Overnattede 1 nat
Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!
Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!
10
Andrea
10. jan. 2025
·
Overnattede 1 nat
Nice Place, excellent location
Nice Place, excellent location
4
Liana
7. jan. 2023
·
Overnattede 19.363 nætter
The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.
The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.
10
Nora
2. aug. 2025
·
Overnattede 1 nat
Me gusto su ambiente tranquilo, perfecto para descansar bien, es accesible a los centros comerciales.
Me gusto su ambiente tranquilo, perfecto para descansar bien, es accesible a los centros comerciales.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Spisning
Hotellets restaurant roses for venligt personale og lækker mad. Menusortimentet er begrænset, og roomservice eller bestilling via QR-kode eller telefon fungerede ofte ikke, og snacks eller drikkevarer var ikke tilgængelige.
Relaterede gæsteanmeldelser
10
Nickola
3. jun. 2023
·
Overnattede 1 nat
This is going to be my stay in Gaute city anytime I come. It is very central, I love the layout of the villas. There is a restaurant with lovely staff if you just want to stay in and above all it is nice and quiet. I definitely recommend here if you are overnighting or stay a few days in the city.😁
This is going to be my stay in Gaute city anytime I come. It is very central, I love the layout of the villas. There is a restaurant with lovely staff if you just want to stay in and above all it is nice and quiet. I definitely recommend here if you are overnighting or stay a few days in the city.😁
10
Roberto
5. okt. 2025
·
Overnattede 2 nætter
Las instalaciones me sorprendieron, bastante bonito y limpio el lugar, lo único fue que tienen restaurante y te mencionan servicio a la habitación, pero cuando les escribí para ordenar desayuno no me contestaron, me dejaron ignorado, y tienen dispensador de champú pero no te agregan jabón, tienes que comprarlo tú mismo, ojalá mejoren esos aspectos, por todo lo demás muy bonito lugar 👀
Las instalaciones me sorprendieron, bastante bonito y limpio el lugar, lo único fue que tienen restaurante y te mencionan servicio a la habitación, pero cuando les escribí para ordenar desayuno no me contestaron, me dejaron ignorado, y tienen dispensador de champú pero no te agregan jabón, tienes que comprarlo tú mismo, ojalá mejoren esos aspectos, por todo lo demás muy bonito lugar 👀
6
Alex
20. jul. 2025
·
Overnattede 1 nat
Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.
Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.
6
MARTHA
16. nov. 2025
·
Overnattede 1 nat
Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción. Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo. Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento
Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción. Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo. Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento
8
Silvio
13. aug. 2022
·
Overnattede 5 nætter
Muito bem localizado com uma cafeteria a 200 metros.
Muito bem localizado com uma cafeteria a 200 metros.
4
Suzanne
20. apr. 2025
·
Overnattede 3 nætter
The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.
The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.
4
Joseph
26. nov. 2025
·
Overnattede 2 nætter
First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.
First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.
10
Tara
13. nov. 2025
·
Overnattede 1 nat
Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!
Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!
2
Dany
3. feb. 2025
·
Overnattede 5 nætter
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
10
Sharon
4. aug. 2023
·
Overnattede 1 nat
Muy bonito! Todo limpio, muy amables al atenderte! La comida muy rica!
Muy bonito! Todo limpio, muy amables al atenderte! La comida muy rica!
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
6
Prabhjot kaur
13. aug. 2026
·
Overnattede 2 nætter
Overall, it was an okay stay and suitable for a short visit. The rooms were quite small and a little congested, and there were a lot of stairs, which can be inconvenient with luggage. There was also no AC, so it may not be ideal during warmer weather. That said, it works fine for a short stay if you’re mainly looking for a place to sleep and don’t need too much space.
Overall, it was an okay stay and suitable for a short visit. The rooms were quite small and a little congested, and there were a lot of stairs, which can be inconvenient with luggage. There was also no AC, so it may not be ideal during warmer weather. That said, it works fine for a short stay if you’re mainly looking for a place to sleep and don’t need too much space.
10
Jorge
8. aug. 2026
·
Overnattede 3 nætter
Clean rooms, great staff, restaurant open till 9:30 pm. Great prices
Clean rooms, great staff, restaurant open till 9:30 pm. Great prices
10
Lilian
28. jul. 2026
·
Overnattede 1 nat
Bonito Hotel. Limpio y comodo
Bonito Hotel. Limpio y comodo
10
Lilian
20. jul. 2026
·
Overnattede 1 nat
Hotel nuevo y buenas conductores.
Hotel nuevo y buenas conductores.
6
ELVIS
17. jul. 2026
·
Overnattede 2 nætter
La habitación del primer día sucia con cabellos en la cama y cuarto pequeño después nos dieron un mejor cuarto, y no fui el único que estaba con inconvenientes parecidos
La habitación del primer día sucia con cabellos en la cama y cuarto pequeño después nos dieron un mejor cuarto, y no fui el único que estaba con inconvenientes parecidos
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- 2026-11-10: 32.40640834729194USD
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- 2026-11-13: 37.205512056312564USD
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- 2026-11-22: 37.589977886047365USD
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- Ingen kæledyr er tilladt på hotellet. Dette gælder også servicedyr som f.eks. førerhunde.
Begrænset parkeringshøjde.
- Gebyr for lokale morgenmadsretter: Mellem 23 og 44 GTQ pr. person (cirkapriser)
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Parkering
Restaurant
Ikkerygerværelser
Roomservice
Have
Opbevaring af bagage
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Mad- og drikkeautomater
Familierum
Parkering
Parkering
Gratis parkering
Serviceydelser
Opbevaring af bagage
Ekspres check-in/check-out
Concierge Services
Aktiviteter
Have
Udendørs møbler
Terrasse
Internet
Gratis wi-fi