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Villas Santander

From

34 US$

/nat

Villas Santander - Image 1

Villas Santander - Værelse

Villas Santander - Værelse

Villas Santander - Reception

Villas Santander - Restaurant

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From

34 US$

/nat

Om dette overnatningssted

Fra en terrasse og en have på stedet kan du nyde den skønne udsigt, og du kan nyde godt af faciliteter, såsom gratis trådløs internetadgang. Andre faciliteter på dette hotel inkluderer concierge-tjenester og automat.

Parkering
Restaurant
Ikkerygerværelser
Roomservice
Have
Opbevaring af bagage

Lokation

19 avenida 16-25 zona 10 Villas Santander, Zona 10, Guatemala City, Guatemala

Israels ambassade i Guatemala (0.9 mil)

Zona Pradera (1 mil)

Centro Comercial Pradera (1.2 mil)

Oakland Mall (1.3 mil)

Den canadiske ambassade (1.4 mil)

Gran Centro Los Próceres (1.4 mil)

Flere oplysninger om lokationen

Værelsesmuligheder

3

Superior-værelse

Værelsesoplysninger

1 Stor Dobbeltseng

Sover 2

270 ft²

Klimaanlæg

Wi-Fi (Gratis)

Privat badeværelse

7

Economy-dobbeltværelse - 2 queensize-senge

Værelsesoplysninger

2 Store Dobbeltsenge

Sover 4

210 ft²

Wi-Fi (Gratis)

Privat badeværelse

Smart TV

10

Standardværelse - 1 dobbeltseng

Værelsesoplysninger

1 Dobbeltseng

Sover 2

210 ft²

Wi-Fi (Gratis)

Privat badeværelse

Smart TV

6

Premium-studiolejlighed

Værelsesoplysninger

1 Stor Dobbeltseng

Sover 2

380 ft²

Altan

Klimaanlæg

Wi-Fi (Gratis)

Køkken

Gæsteanmeldelser af Villas Santander

7.3

God

Baseret på 284 verificerede anmeldelser

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Anmeldelser af Hotel Villas Santander giver et blandet billede af en budgetvenlig ejendom med en bekvem og generelt stille beliggenhed, men med varierende komfort, service og vedligeholdelse, der kan påvirke oplevelsen betydeligt fra ophold til ophold.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

Anmeldelser af Hotel Villas Santander giver et blandet billede af en budgetvenlig ejendom med en bekvem og generelt stille beliggenhed, men med varierende komfort, service og vedligeholdelse, der kan påvirke oplevelsen betydeligt fra ophold til ophold.

Tilbagemeldinger om renlighed er inkonsekvente, med gentagne rapporter om muggen lugt, skimmel, beskidt sengetøj og badeværelser samt insekter, samtidig med at nogle anmeldelser roser meget rene værelser. Faciliteterne er begrænsede og under ombygning; mange trin og ingen elevator gør adgangen vanskelig, TV-service kan være begrænset, nogle gæster rapporterede om langsom Wi-Fi og problemer med varmt vand, og adgang kræver undertiden, at man venter på, at personalet åbner en låst dør. Servicen varierer fra venlig og hjælpsom til uresponsiv eller uhøflig, med telefonkontakt og fleksibilitet i politikker, der forårsager frustration hos nogle. Forvent et simpelt ophold med klare kompromiser.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Renovering og vedligeholdelsesarbejde forårsager støv og lejlighedsvis støj fra byggeriet. Adgang involverer mange trapper uden elevator; TV-service mangler muligvis kabel, nogle gæster rapporterede om langsom Wi-Fi og problemer med varmt vand, der er parkering, men det kan være trangt, og adgang kræver undertiden, at personalet åbner en dør.

Relaterede gæsteanmeldelser

8

Nathalia

23. mar. 2025

·

Overnattede 1 nat

Muy buena ubicación, parqueo gratuito, el personal ha sido muy amable.

Muy buena ubicación, parqueo gratuito, el personal ha sido muy amable.

6

Alex

20. jul. 2025

·

Overnattede 1 nat

Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.

Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.

6

MARTHA

16. nov. 2025

·

Overnattede 1 nat

Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción. Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo. Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento

Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción. Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo. Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento

4

Hamilton

10. nov. 2025

·

Overnattede 1 nat

No hot water, felt a little dirty. It worked but not the best feeling in the city.

No hot water, felt a little dirty. It worked but not the best feeling in the city.

8

Josué

10. jan. 2025

·

Overnattede 3 nætter

Lindo lugar para hospedarse, lejos del ruido. Sin embargo, hay muchísimas gradas y eso dificulta subir y bajar maletas. También, no es accesible para personas con discapacidad

Lindo lugar para hospedarse, lejos del ruido. Sin embargo, hay muchísimas gradas y eso dificulta subir y bajar maletas. También, no es accesible para personas con discapacidad

2

Dany

3. feb. 2025

·

Overnattede 5 nætter

Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.

Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.

6

Regina Maria

17. nov. 2025

·

Overnattede 2 nætter

No ofrezcan t.v si no tienen cable.

No ofrezcan t.v si no tienen cable.

4

Liana

7. jan. 2023

·

Overnattede 19.363 nætter

The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.

The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.

8

Thomas

13. feb. 2023

·

Overnattede 2 nætter

The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.

The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.

2

Brenda

4. nov. 2025

·

Overnattede 6 nætter

There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.

There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Rengøring

Renligheden er inkonsekvent: flere anmeldelser nævner muggen lugt, skimmel, beskidte badeværelser og sengetøj samt insekter med ujævn rengøring. Andre bemærkede meget rene værelser.

Relaterede gæsteanmeldelser

4

David

11. aug. 2025

·

Overnattede 1 nat

We only stay for one night to be close to the airport. The place seems to be "remodeling", but the bathroom I had was really nasty, it has mold everywhere, there is not ventilation, and the shower had corrosion and mold. The bedroom ceiling had mold too and the smell was strong bad. There are not elevators and from the 1st floor to the 4th floor you have to use the stairs, and it is long and hard.

We only stay for one night to be close to the airport. The place seems to be "remodeling", but the bathroom I had was really nasty, it has mold everywhere, there is not ventilation, and the shower had corrosion and mold. The bedroom ceiling had mold too and the smell was strong bad. There are not elevators and from the 1st floor to the 4th floor you have to use the stairs, and it is long and hard.

4

Erick

1. dec. 2025

·

Overnattede 2 nætter

Mal servicio ,habitación sucia , tuallas con cabellos de huep3des anteriores,totalmente asqueroso

Mal servicio ,habitación sucia , tuallas con cabellos de huep3des anteriores,totalmente asqueroso

4

Carola

22. feb. 2025

·

Overnattede 1 nat

Demasiado ruidoso mal olor y no estaba limpio

Demasiado ruidoso mal olor y no estaba limpio

6

Julio

8. okt. 2025

·

Overnattede 1 nat

The space it’s ok but the bathroom is a little dirty And old towel , no elevator!!! Need to carrying my luggage to the stairs

The space it’s ok but the bathroom is a little dirty And old towel , no elevator!!! Need to carrying my luggage to the stairs

4

miguel angel

13. sep. 2025

·

Overnattede 1 nat

Para el precio que pague las instalaciones estaban muy bien, pero algo inaceptable es que las sábanas de las camas estén sucias, se notaba que ya varios días no las lavaban porque tenían olor a sudor, el baño sucio, tanto la regadera como el lavamanos, como repito nos tocó taparnos con sábanas sucias(olor a sudor), las almohadas no tenían sobre fundas y olían a sudor, lastimosamente esto me dejó muy mala experiencia

Para el precio que pague las instalaciones estaban muy bien, pero algo inaceptable es que las sábanas de las camas estén sucias, se notaba que ya varios días no las lavaban porque tenían olor a sudor, el baño sucio, tanto la regadera como el lavamanos, como repito nos tocó taparnos con sábanas sucias(olor a sudor), las almohadas no tenían sobre fundas y olían a sudor, lastimosamente esto me dejó muy mala experiencia

2

Hector

7. sep. 2025

·

Overnattede 3 nætter

Bed sheets dirty, pillow covers dirty with holes, the bathroom super dirty and smells like sewage. Overall the whole room was dirty.

Bed sheets dirty, pillow covers dirty with holes, the bathroom super dirty and smells like sewage. Overall the whole room was dirty.

4

Joseph

26. nov. 2025

·

Overnattede 2 nætter

First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.

First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.

4

Rocio Berenice

19. nov. 2024

·

Overnattede 2 nætter

Terrible experiencia, habitacion vieja sin mantenimiento, con mucha humedad, olor horrible, con moho en el techo. un baño viejo, animales en la habitacion, sin ventilacion solo una pequeña ventana. LAS FOTOGRAFIAS MIENTEN.

Terrible experiencia, habitacion vieja sin mantenimiento, con mucha humedad, olor horrible, con moho en el techo. un baño viejo, animales en la habitacion, sin ventilacion solo una pequeña ventana. LAS FOTOGRAFIAS MIENTEN.

2

Patricia

5. nov. 2024

·

Overnattede 1 nat

There was BLACK MOLD in the bathroom. I approached the receptionist, made aware of this and that i woild need a different room. He casually said they can provide a fan ! I told him that black mold is toxic and hazardous to the lungs. He then offered a refund. I said I still need a place to stay. He said everything was booked. I said that i arrived with certain expectations and that he would need to provide a better option. He then proceeded to phone someone (I'm guessing management) and then said they could accommodate me at Villas Sicilia which he said is their sister hotel, a 16 minute walk from Villas Santander. I had three pieces of luggage to haul with me. He offered no transportation to get there and i had to call an Uber. Upon arriving to Villas Sicila, it was closer to midnight. I was let into my new room and found small spores of black mold in the bathroom and the shower curtain had RED build up on the bottom of it which means bacteria growth. Trying to reach ANYONE through this app was impossible. I kept getting AI Bots and gave up as it was past midnight and i was exhausted. Hotels.com needs to make this right as no one should have to experience a hotel stay at the cost of their health and well being. And how convenient for this app to have the photo upload feature not working as I write this to avoid showing you what I saw.

There was BLACK MOLD in the bathroom. I approached the receptionist, made aware of this and that i woild need a different room. He casually said they can provide a fan ! I told him that black mold is toxic and hazardous to the lungs. He then offered a refund. I said I still need a place to stay. He said everything was booked. I said that i arrived with certain expectations and that he would need to provide a better option. He then proceeded to phone someone (I'm guessing management) and then said they could accommodate me at Villas Sicilia which he said is their sister hotel, a 16 minute walk from Villas Santander. I had three pieces of luggage to haul with me. He offered no transportation to get there and i had to call an Uber. Upon arriving to Villas Sicila, it was closer to midnight. I was let into my new room and found small spores of black mold in the bathroom and the shower curtain had RED build up on the bottom of it which means bacteria growth. Trying to reach ANYONE through this app was impossible. I kept getting AI Bots and gave up as it was past midnight and i was exhausted. Hotels.com needs to make this right as no one should have to experience a hotel stay at the cost of their health and well being. And how convenient for this app to have the photo upload feature not working as I write this to avoid showing you what I saw.

2

Brenda

4. nov. 2025

·

Overnattede 6 nætter

There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.

There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Værelserne varierer fra små og mørke til komfortable med skriveborde eller balkoner, men flere nævner dårlig lydisolering og mekanisk støj. Nogle mangler aircondition og kan føles varme, og Wi-Fi-hastigheden var langsom for et par gæster.

Relaterede gæsteanmeldelser

10

Adriana

11. jun. 2023

·

Overnattede 1 nat

Es limpia, un poco caliente pero perfecta para pasar la noche

Es limpia, un poco caliente pero perfecta para pasar la noche

8

Sixto

28. aug. 2023

·

Overnattede 1 nat

Great people…great place for the price you can’t ask for more….my room was to close at hallway a lot of noise

Great people…great place for the price you can’t ask for more….my room was to close at hallway a lot of noise

10

Fayron

23. apr. 2025

·

Overnattede 1 nat

Muy bonito sería bueno mejorar el sonido entré habitaciones se escucha mucho entre habitaciones

Muy bonito sería bueno mejorar el sonido entré habitaciones se escucha mucho entre habitaciones

2

Sergio

27. mar. 2023

·

Overnattede 1 nat

Im actually requesting a refund. Price give to me at time of reservation was not honered. They charged more because I used credit card. I made reservations with credit at that time nobody told me I would pay more if I used credit car. Second, room had no A/C. It was very hot and ill they had was a fan. Third, no soap in soap container. They had a used bar of soap (see pictures). Glass on window was cracked. Bad costumer service

Im actually requesting a refund. Price give to me at time of reservation was not honered. They charged more because I used credit card. I made reservations with credit at that time nobody told me I would pay more if I used credit car. Second, room had no A/C. It was very hot and ill they had was a fan. Third, no soap in soap container. They had a used bar of soap (see pictures). Glass on window was cracked. Bad costumer service

10

Rosa

17. nov. 2025

·

Overnattede 2 nætter

The balcony view was a little scenic. Enjoyed how clean the rooms were

The balcony view was a little scenic. Enjoyed how clean the rooms were

8

Lynn

16. nov. 2025

·

Overnattede 1 nat

The room matched the price. It was small and simple. The staff was very polite and friendly.

The room matched the price. It was small and simple. The staff was very polite and friendly.

10

Tara

13. nov. 2025

·

Overnattede 1 nat

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

8

Thomas

13. feb. 2023

·

Overnattede 2 nætter

The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.

The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.

8

Elias

6. okt. 2025

·

Overnattede 2 nætter

Great stay staff was nice The only one thing is it’s not noise proof. You do hear everything. But other than that great place will go again !!!

Great stay staff was nice The only one thing is it’s not noise proof. You do hear everything. But other than that great place will go again !!!

2

Brenda

4. nov. 2025

·

Overnattede 6 nætter

There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.

There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Servicen er blandet: mange gæster beskriver venligt personale, mens andre rapporterer ligegyldig eller uhøflig reception og vanskeligheder med at nå hotellet på telefonen. Der var også adgangsforsinkelser og rigide politikker i nogle tilfælde.

Relaterede gæsteanmeldelser

10

Jorge Alberto

25. apr. 2025

·

Overnattede 4 nætter

Excellent costumer service

Excellent costumer service

6

Nery

21. nov. 2025

·

Overnattede 1 nat

La recepcionista indiferente, sin deseos de atender. Tenía a la par a una persona que parecía y hablaba como extranjero, con mal humor atendiendo de forma pesada

La recepcionista indiferente, sin deseos de atender. Tenía a la par a una persona que parecía y hablaba como extranjero, con mal humor atendiendo de forma pesada

2

Daniel

10. jul. 2025

·

Overnattede 1 nat

Nunca responden el teléfono por error yo hice doble reservación y me comunique con expedia y me dijeron que se tenían que comunicar con el hotel y que hotel me tenia que retornar el dinero de una reservación nunca responden el teléfono

Nunca responden el teléfono por error yo hice doble reservación y me comunique con expedia y me dijeron que se tenían que comunicar con el hotel y que hotel me tenia que retornar el dinero de una reservación nunca responden el teléfono

2

Jose

4. jun. 2025

·

Overnattede 3 nætter

Terrible experience. I do not recommend this place under any circumstances. The most alarming issue is the entrance to the “hotel.” There is no reception or lobby. Access is through a garage door, which stays closed during the day. To get in, you have to call a phone number and wait for someone to open it. This is a serious security concern. When I checked in, I had to wait on the street for about 10 minutes with my luggage before someone finally opened the door. The staff was rude from the moment I arrived. There is absolutely no customer service. The facilities are in awful condition: there was no running water in the bathroom, and the toilet didn’t work. On top of that, the place is extremely noisy, and getting any rest is nearly impossible. If you're looking for peace, safety, or even basic respect, this is not the place for you. Avoid this place. Guatemala has far better options for the same price or less.

Terrible experience. I do not recommend this place under any circumstances. The most alarming issue is the entrance to the “hotel.” There is no reception or lobby. Access is through a garage door, which stays closed during the day. To get in, you have to call a phone number and wait for someone to open it. This is a serious security concern. When I checked in, I had to wait on the street for about 10 minutes with my luggage before someone finally opened the door. The staff was rude from the moment I arrived. There is absolutely no customer service. The facilities are in awful condition: there was no running water in the bathroom, and the toilet didn’t work. On top of that, the place is extremely noisy, and getting any rest is nearly impossible. If you're looking for peace, safety, or even basic respect, this is not the place for you. Avoid this place. Guatemala has far better options for the same price or less.

8

Lynn

16. nov. 2025

·

Overnattede 1 nat

The room matched the price. It was small and simple. The staff was very polite and friendly.

The room matched the price. It was small and simple. The staff was very polite and friendly.

10

Tara

13. nov. 2025

·

Overnattede 1 nat

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

10

Walter

19. aug. 2025

·

Overnattede 1 nat

Excellent service

Excellent service

2

Dany

3. feb. 2025

·

Overnattede 5 nætter

Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.

Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.

10

Thierno Sadou

23. apr. 2025

·

Overnattede 2 nætter

Friendly staff

Friendly staff

6

Enrique

6. aug. 2025

·

Overnattede 1 nat

El personal es muy apático, no te ayudan a resolver ninguna duda.

El personal es muy apático, no te ayudan a resolver ninguna duda.

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Lokation

Generelt bekvem og forholdsvis stille med adgang til shopping og nogle ambassader. Et par gæster havde problemer med at finde ejendommen på grund af adresse eller skiltning, bemærkede begrænset mulighed for at gå til spisesteder, og en sagde, at den ikke ligger i nærheden af lufthavnen.

Relaterede gæsteanmeldelser

8

Nathalia

23. mar. 2025

·

Overnattede 1 nat

Muy buena ubicación, parqueo gratuito, el personal ha sido muy amable.

Muy buena ubicación, parqueo gratuito, el personal ha sido muy amable.

2

Jose

9. nov. 2024

·

Overnattede 1 nat

Very hard ro get to the lowwr rooms no elevator available. Not near by airport, samall room...not a great experience

Very hard ro get to the lowwr rooms no elevator available. Not near by airport, samall room...not a great experience

6

josue

26. okt. 2025

·

Overnattede 2 nætter

Muy buena ubicación, alejada del ruido de la ciudad pero cerca a la vez de zonas comerciales

Muy buena ubicación, alejada del ruido de la ciudad pero cerca a la vez de zonas comerciales

4

Suzanne

20. apr. 2025

·

Overnattede 3 nætter

The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.

The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.

4

Joseph

26. nov. 2025

·

Overnattede 2 nætter

First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.

First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.

8

Josué

10. jan. 2025

·

Overnattede 3 nætter

Lindo lugar para hospedarse, lejos del ruido. Sin embargo, hay muchísimas gradas y eso dificulta subir y bajar maletas. También, no es accesible para personas con discapacidad

Lindo lugar para hospedarse, lejos del ruido. Sin embargo, hay muchísimas gradas y eso dificulta subir y bajar maletas. También, no es accesible para personas con discapacidad

10

Tara

13. nov. 2025

·

Overnattede 1 nat

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

10

Andrea

10. jan. 2025

·

Overnattede 1 nat

Nice Place, excellent location

Nice Place, excellent location

4

Liana

7. jan. 2023

·

Overnattede 19.363 nætter

The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.

The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.

10

Nora

2. aug. 2025

·

Overnattede 1 nat

Me gusto su ambiente tranquilo, perfecto para descansar bien, es accesible a los centros comerciales.

Me gusto su ambiente tranquilo, perfecto para descansar bien, es accesible a los centros comerciales.

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Spisning

Hotellets restaurant roses for venligt personale og lækker mad. Menusortimentet er begrænset, og roomservice eller bestilling via QR-kode eller telefon fungerede ofte ikke, og snacks eller drikkevarer var ikke tilgængelige.

Relaterede gæsteanmeldelser

10

Nickola

3. jun. 2023

·

Overnattede 1 nat

This is going to be my stay in Gaute city anytime I come. It is very central, I love the layout of the villas. There is a restaurant with lovely staff if you just want to stay in and above all it is nice and quiet. I definitely recommend here if you are overnighting or stay a few days in the city.😁

This is going to be my stay in Gaute city anytime I come. It is very central, I love the layout of the villas. There is a restaurant with lovely staff if you just want to stay in and above all it is nice and quiet. I definitely recommend here if you are overnighting or stay a few days in the city.😁

10

Roberto

5. okt. 2025

·

Overnattede 2 nætter

Las instalaciones me sorprendieron, bastante bonito y limpio el lugar, lo único fue que tienen restaurante y te mencionan servicio a la habitación, pero cuando les escribí para ordenar desayuno no me contestaron, me dejaron ignorado, y tienen dispensador de champú pero no te agregan jabón, tienes que comprarlo tú mismo, ojalá mejoren esos aspectos, por todo lo demás muy bonito lugar 👀

Las instalaciones me sorprendieron, bastante bonito y limpio el lugar, lo único fue que tienen restaurante y te mencionan servicio a la habitación, pero cuando les escribí para ordenar desayuno no me contestaron, me dejaron ignorado, y tienen dispensador de champú pero no te agregan jabón, tienes que comprarlo tú mismo, ojalá mejoren esos aspectos, por todo lo demás muy bonito lugar 👀

6

Alex

20. jul. 2025

·

Overnattede 1 nat

Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.

Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.

6

MARTHA

16. nov. 2025

·

Overnattede 1 nat

Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción. Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo. Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento

Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción. Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo. Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento

8

Silvio

13. aug. 2022

·

Overnattede 5 nætter

Muito bem localizado com uma cafeteria a 200 metros.

Muito bem localizado com uma cafeteria a 200 metros.

4

Suzanne

20. apr. 2025

·

Overnattede 3 nætter

The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.

The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.

4

Joseph

26. nov. 2025

·

Overnattede 2 nætter

First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.

First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses. There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant. Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay. I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.

10

Tara

13. nov. 2025

·

Overnattede 1 nat

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

2

Dany

3. feb. 2025

·

Overnattede 5 nætter

Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.

Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.

10

Sharon

4. aug. 2023

·

Overnattede 1 nat

Muy bonito! Todo limpio, muy amables al atenderte! La comida muy rica!

Muy bonito! Todo limpio, muy amables al atenderte! La comida muy rica!

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

8

Solange

15. sep. 2026

·

Overnattede 1 nat

Me hospedei por 2 vezes dias diferentes no hotel na primeira achei o quarto limpo, na segunda que era um domingo, notei que o banheiro estava sujo e as toalhas apresentavam manchas. O quarto não tinha ar condicionado.

Me hospedei por 2 vezes dias diferentes no hotel na primeira achei o quarto limpo, na segunda que era um domingo, notei que o banheiro estava sujo e as toalhas apresentavam manchas. O quarto não tinha ar condicionado.

6

Prabhjot kaur

13. aug. 2026

·

Overnattede 2 nætter

Overall, it was an okay stay and suitable for a short visit. The rooms were quite small and a little congested, and there were a lot of stairs, which can be inconvenient with luggage. There was also no AC, so it may not be ideal during warmer weather. That said, it works fine for a short stay if you’re mainly looking for a place to sleep and don’t need too much space.

Overall, it was an okay stay and suitable for a short visit. The rooms were quite small and a little congested, and there were a lot of stairs, which can be inconvenient with luggage. There was also no AC, so it may not be ideal during warmer weather. That said, it works fine for a short stay if you’re mainly looking for a place to sleep and don’t need too much space.

10

Jorge

8. aug. 2026

·

Overnattede 3 nætter

Clean rooms, great staff, restaurant open till 9:30 pm. Great prices

Clean rooms, great staff, restaurant open till 9:30 pm. Great prices

10

Bilma

4. aug. 2026

·

Overnattede 1 nat

Staff great service but the hotel is not like the pictures.

Staff great service but the hotel is not like the pictures.

10

Lilian

28. jul. 2026

·

Overnattede 1 nat

Bonito Hotel. Limpio y comodo

Bonito Hotel. Limpio y comodo

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