Fuat Bey Palace Hotel & Spa

We stayed here for 4 nights and we love how it is close to so many restaurants, landmarks and even a nice park if you want to unwind after the long walk. The street made us feel safe and lots of people everywhere even around 1am so you can really do a lot of fun things!

Breakfast was good Room cleaning and towel service needs improvement

There wasn't anything unique in the proper. Rooms were really small, bathrooms very tiny, Breakfast has lot of small items but my family did not like most of these items except the eggs, coffee and drinks. Our air conditioning was not working and it was terrible to sleep in 28'C temperature. Air condition fan only was working but it was set on 15 minutes timmer which the manager could not change, so we have a very disturb sleep and have to wake up a few time to turn the fan on. I have reported a few times about AC and both morning and evening mangers kept on saying that they have called service engineer and this will be fixed. The service engineer did not show up until day 3 . He fixed the AC and we thought this would be nice but after half an hour there was water dribbling from the AC . The manger has to call the service engineer back who fixed that issue as we left the hotel for shopping. When we came back in the evening, air conditioner was not working again . When we reported this issue again , the morning manager became angry and said what are we doing with the AC? Anyways , he called the service engineer again who fixed this on day 4 again. The only time AC worked was last night before we left. Also on the web site , this was mentioned to do the house keeping every 2 days but bed sheets and towels were not changes even with my repeated requests until day 4 . I would not recommend anyone to go to this hotel. The management is rude and unhelpful and amenities poor

Smelly all the way, cockroach like insects in the bathroom which was slippery. There was little space to put my staff, dirty curtains, broken and noisy ac. Went to stay there 5 days, couldn’t stay 4 hours. Talked to the owner, he refused to refund me, showed me another with a higher price,The accompanying staff as well as I were unable to turn on the ac after several minutes. It was 4 hours of nightmare. Forced to book another hotel with my pregnant wife. Had a chat with Expedia for a refund and they needed approval from someone in the hotel, the owner/manager refused to do anything. It was hell of an experience

Everything was best and thanks to crow I love this hotel