It seemed at first a good hotel, before I took a shower and the pressure was weak or put on the air conditioner which leaked on the clothes I had put under it to dry. But these happened to be minor issues compared to what happened next. I rented the hotel's car Fiat Panda and lost the car keys. The manager asked me to pay €300 without providing any written document of the service provider with the new keys' price or of the car insurance's coverage. When I asked to know how he had calculated this amount, he threatened me with the police if I wouldn't pay and said that he regretted that he hadn't asked of me a €500 caution before giving me the car! He didn't even know that €300 was the maximum excess I was liable for under my rental contract: the receptionist and I found it! I paid the €300, but still find outrageous to ask a caution of €500 when the maximum excess is €300. This only means that the hotel wants to have access to a greater amount than provided for in the rental contract, so that in case of a disagreement with a customer it would be able to force this customer to pay. I find such an attitude despicable and uncivilized. So, if you go to this place and, moreover, use the hotel's car rental service (€45/day), that's what may well happen to you: to be forced to pay more than you think you owe, on a manager's whim.
It seemed at first a good hotel, before I took a shower and the pressure was weak or put on the air conditioner which leaked on the clothes I had put under it to dry. But these happened to be minor issues compared to what happened next. I rented the hotel's car Fiat Panda and lost the car keys. The manager asked me to pay €300 without providing any written document of the service provider with the new keys' price or of the car insurance's coverage. When I asked to know how he had calculated this amount, he threatened me with the police if I wouldn't pay and said that he regretted that he hadn't asked of me a €500 caution before giving me the car! He didn't even know that €300 was the maximum excess I was liable for under my rental contract: the receptionist and I found it! I paid the €300, but still find outrageous to ask a caution of €500 when the maximum excess is €300. This only means that the hotel wants to have access to a greater amount than provided for in the rental contract, so that in case of a disagreement with a customer it would be able to force this customer to pay. I find such an attitude despicable and uncivilized. So, if you go to this place and, moreover, use the hotel's car rental service (€45/day), that's what may well happen to you: to be forced to pay more than you think you owe, on a manager's whim.
