Name: Emirates Grand Hotel
Address: Sheikh Zayed Road, Dubai, Dubai Emirat, AE
Price range: 153 US$–410 US$ per night
Rating: 6.1

Hvad siger gæsterne

På Emirates Grand Hotel beskriver mange anmeldelser alvorlige mangler i rengøringen, forældede og dårligt vedligeholdte værelser, kaotisk betjening i receptionen med lange køer og meget langsomme elevatorer, der gør det frustrerende at bevæge sig rundt i ejendommen.

Gentagne problemer omfatter manglende håndklæder, manglende respons fra rengøringspersonalet, defekte armaturer, skadedyr og trafikstøj fra dårligt tætsluttende vinduer. Nogle gæster bemærker venligt personale og lejlighedsvis renoverede værelser, men oplevelserne varierer meget. Beliggenheden er central nær Financial Centre metrostationen, og nogle værelser har udsigt over Burj Khalifa. Forvent bekvemmelighed, men betydelige kompromiser med vedligeholdelse og service.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Faciliteter

Ejendommen er under renovering, og fællesområder virker slidte; elevatorerne beskrives gentagne gange som meget langsomme og overfyldte. Nogle faciliteter var utilgængelige eller reducerede på tidspunkter (f.eks. adgang til spa og pool).

Relaterede gæsteanmeldelser

6

ingrid

7. dec. 2024

·

Overnattede 6 nætter

Honnêtement très déçu par rapport à notre dernier séjour, si javzz as us eu connaissance de l’état catastrophique de l’établissement je n’y serai pas revenu la piscine est hs également mais personne ne le précise et l’établissement est également en travaux … même pas une assiette pour déjeuner …

2

Marek

6. nov. 2025

·

Overnattede 4 nætter

Generally if you don't want to sleep, this is the hotel for you. No possible to sleep because frames of windows are damaged. There is a gap inside and there is nothing to protect from the noise. The noise from the highway is so high that is no possible to sleep. 4 nights and no change of towels. I asked for it but no reaction. I also asked for an iron and guess what- i didn't get it. No toilet paper , when i asked for it, i got tissues. To go down you need calculate 20 minutes because elevators doesn't work properly. So this hotel is only for preppers not business.

2

Susan

25. sep. 2025

·

Overnattede 9 nætter

The bathroom was always wet , my partner slipped and fell on the floor hurt his back, the communication with cleaners ask them things keep forgetting to bring asking them everyday for something not enough experience in their line of work , it stayed 24 hour room service they don’t have it anymore I was told a bar there isn’t one false statements bout property , and check in told me I don’t have a room I had tonesitb3 hours for a room , no apologies or refund or any consolation to it not good enough have stayed there before and wasn’t this bad

2

Ahmad Wamiq

25. feb. 2025

·

Overnattede 1 nat

Here’s a more polished version of your review while keeping the strong dissatisfaction intact: A Total Disaster – Avoid at All Costs! My experience at Emirates Grand Hotel was nothing short of a nightmare. The hotel was under construction, with renovations happening on all floors. Construction materials were scattered everywhere, creating an unsafe and chaotic environment. The elevators were either damaged or barely functioning, making it extremely inconvenient to get around. On top of that, the customer service was completely incompetent—unhelpful, unresponsive, and nowhere near the standard expected for the price they charge. Speaking of cost, despite the hotel taking advantage of the exhibition period to demand a ridiculously high rate, the stay wasn’t worth even a fraction of what I paid. The rooms were in poor condition, and the overall experience was far below expectations. I strongly advise against staying here. Don’t risk your money or your comfort—look elsewhere!

6

Junaid

7. jan. 2024

·

Overnattede 1 nat

Hotel at excellent location and great staff but room intererior needs attention and repairing. My room went throught recent renovation but they seem to letting guest in without completing the room renovation. My room has an excellent view but it was too noisy as windows were broken and you can hear wind and cars like you are on the street. Curtains were not installed properly and inner curtain were totally missing in the room. Also curtains were not covering the whole windows so light was coming in the day time. Also entrance was dusty and given sofa had paint spots and etc. With such lovely view, location and good staff if they fixed these small things I would love to stay here again and again.

2

xavier

16. aug. 2025

·

Overnattede 6 nætter

The only positive about this hotel is the location. Otherwise expect to run several times to the reception for not working key cards and begging for missing towels. If you order food it just doesn't get delivered. Rooms are dirty. Matras cover too short. Mould everywhere in the corners in the bathroom. Worn out furniture. Small tv. Very slow or intermittent internet,... Do not book this hotel unless you like such misery.

6

Pegah

12. apr. 2025

·

Overnattede 3 nætter

When you walk into the lobby, you think that this is a temporary hotel with a temporary front desk, I came in on a really busy day and it was absolutely mayhem, but I have seen it be more quiet on other days. The staff is slow, but they are nice, they’re trying their best. If you get a good rate on this room, take it. The hotel is under construction so some areas are a mess and some areas are perfect. I was on the 28th floor and got a huge room, but the room was really old, however , everything was clean. Then they asked me to move into the sixth floor because they were going to be doing construction on the 28th floor. They moved me to what they call a “suite” however it was smaller, but it was updated and again really clean. so by the looks of it, the hotel looks like it’s falling apart, but really, there is a nice staff. bedding is clean, Rooms have a small refrigerator, which is nice. And both of my rooms had an amazing view of the Burj Khalifa. And also right in front of the metro! The elevators are really slow so ask for a room that is lower level or else you’ll be stopping on every single level before you get to your floor. And the Internet is dodgy, it’s fine for a bit of work here and there, but if you are trying to take video calls, not sure this is a place to do it. If I got a good rate I would stay here again. Not glamorous at all but fine

6

Amanjot

21. apr. 2025

·

Overnattede 4 nætter

Old and sticky Hotel. Check in was horrible. Bad management. Elevator is very very slow.

6

Angelos

24. jan. 2024

·

Overnattede 3 nætter

I was on the 27th floor and I could hear a loud humming noise which at first thought that it was the Air-conditioning. But it turned out that the windows aren't sound proofed. They didn't have towels for me to have a shower on the first night. The 3rd night, power was cut off because the card that I had inserted on the doorway expired. I noticed this at 4am when I went to use the bathroom. I called reception and they wouldn't answer the phone at 4am, I called again and they eventually picked-up offering to send a technician which I rejected as I need to go to sleep. The lifts were stopping at random floors but no one was on the floor to get in. It was extremely annoying pressing the button for the doors to close so the lift to keep going. Even more annoying waiting for the lift to arrive. On the positive side, the hotel is right at the entrance of a Metro station which was convenient for me to go places. And there were a few restaurants and supermarkets near by.

2

Carlo

2. dec. 2023

·

Overnattede 4 nætter

hotel in ristrutturazione, semi sventrato nelle parti dedicate ai servizi, hall di servizio nella parte laterale non rappresentata in alcuna foto, la spa inaccessibile ( tranne la piscina), balconi inaccessibili, le foto sono ingannevoli i bagni da hotel 2 stelle, doccia penosa, mobilio vecchio e dimesso, personale gentile e sempre sorridente ma proprio non vale il prezzo pagato

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Rengøring

Anmeldelser nævner gentagne gange beskidte værelser og badeværelser, plettede sengetøj, skadedyr og muggen eller skimmelsvampelugt; håndklæder og basale fornødenheder mangler ofte efter rengøring. Få gæster rapporterede rene værelser, men feedbacken er overvældende negativ.

Relaterede gæsteanmeldelser

2

Damian

2. jan. 2023

·

One of the worst hotels in cleanliness, the room was dirty had cockroaches !!!!! and the furniture is old although they clean every day but still dirty the location of the hotel is great, but it is not worth the price at all I wanted to cancel my booking but i didnt have enough time for that my stay was for three nights Never again booking in this hotel

2

Wissam

18. dec. 2025

·

Overnattede 3 nætter

The room was horribly dirty and the bed sheets were stained. No daily cleaning services and I had to ask many times to clean things a bit!

4

EOS SOLUTIONS .INC

9. feb. 2023

·

Overnattede 12 nætter

The room were old and a bit smelly, killed a cockroach on the second day of my stay but they kept appearing in the bathroom and kitchen, i got to change to another room, but it still have some cockroaches and the same problems of the first room. Last time i stay in this hotel.

2

Sanguk

30. nov. 2025

·

Overnattede 4 nætter

카드키가 계속 고장나서 매번 리셉션을 반복해서 가야했고 심지어 계속된 교체에도 제대로 작동한 적이 별로 없다. 세면대 곰팡이나 파손된 부분등이 그냥 방치되고 있으며 청소 후에도 수건을 놓고 가지 않는 등 최악의 호텔서비스를 경험 하였다.

2

Costina-Tatiana

21. okt. 2025

·

Overnattede 10 nætter

The front desk staff very unprofessional, rude, and they looked like they had no idea what they are doing. Going up towards the room, the hallways were completely filthy, looked like they haven’t been cleaned…never? The room was the same, dirty, the sheets were stained and no towels in the bathroom. Absolutely disgusting. It’s a shame because the area is lovely.

2

In Hee

2. feb. 2024

·

Overnattede 5 nætter

noisy dirty cockroach Really Awful

2

Qamar

15. feb. 2026

·

Overnattede 1 nat

Worst hotel stay ever. Everything dirty, dated, broken.

4

Ayumi

14. sep. 2025

·

Overnattede 1 nat

Unfortunately, it was not a comfortable stay. The floor was very dirty, smoking smell even it supposed to be a non-smoking room. The rest room was broken and I was too tired to complain about it. I’m sorry to tell you this but it is truth and my honest comment about this hotel.

2

Elsa

5. okt. 2025

·

Overnattede 2 nætter

Prime location.... Unsanitary rooms and bathroom...

2

JeGu

19. nov. 2025

·

Overnattede 7 nætter

청결상태는 최악이였고, 수건과 휴지등도 제대로 공급해주지 않는 말 그대로 최악의 경험이였습니다

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Værelser

Værelserne er generelt forældede og i dårlig stand, med defekte armaturer, ustabil eller vanskelig at styre aircondition og betydelig trafikstøj gennem dårligt tættede vinduer; Wi-Fi er upålideligt. Nogle enheder er rummelige med udsigt over Burj Khalifa, og et par ser ud til at være renoverede.

Relaterede gæsteanmeldelser

4

Shadab

20. apr. 2025

·

Overnattede 1 nat

The most prime location of Dubai and the worst kept property in this location. Forget high end facilities, the floors were dirty, bathroom fittings were faulty even the window curtains were hanging with missing hooks. Something that basic wouldn’t cost more than a few cents but the owners and managers seem to lack motivation or attitude of being in service industry. It was my second time in this property and I book it for amazing view and location and accessibility to transportation. But I guess this was the last time I was at this property. I was misinformed that the new management had improved the quality of services. Liars.

6

Brianna

18. jul. 2025

·

Overnattede 2 nætter

Amazing view of the Burj Khalifa

2

Lee

10. jul. 2025

·

Overnattede 8 nætter

The room had broken furniture, torn curtains, a broken bath/shower and needed complete refurbishment. We arrived at 5am from a night flight so slept for a few hours and then immediately checked out from an 8 day planned stay. We were refused a refund.

2

Marek

6. nov. 2025

·

Overnattede 4 nætter

Generally if you don't want to sleep, this is the hotel for you. No possible to sleep because frames of windows are damaged. There is a gap inside and there is nothing to protect from the noise. The noise from the highway is so high that is no possible to sleep. 4 nights and no change of towels. I asked for it but no reaction. I also asked for an iron and guess what- i didn't get it. No toilet paper , when i asked for it, i got tissues. To go down you need calculate 20 minutes because elevators doesn't work properly. So this hotel is only for preppers not business.

4

Igor

29. jun. 2025

·

Overnattede 2 nætter

The main advantage of the hotel is its location — just 50 meters from the entrance to the Financial Centre metro station. The windows offer a view of the Burj Khalifa. Everything else is disappointing. Even the view of the Burj Khalifa doesn’t bring much joy, as the windows are very dirty. The furniture is old. The dining table in my room was actually chipped. The kettle was dirty inside — I had to clean it myself. When I checked into the room, there were no towels or clothes hangers. There is a phone in the room, but no instructions anywhere on how to call reception. I had to go down to reception and ask for towels and hangers. The receptionists promised to bring everything within 15 minutes. However, after an hour, I had to go down again because nothing had arrived. Eventually they brought towels, but instead of two large ones, only one. They promised to bring the second one in 15 minutes, but it never came. The same happened with my requests to have laundry collected and then returned. On the day of departure, I asked reception to arrange a late checkout until 2:00 PM. The receptionist assured me there would be no problem. However, at 12:30 PM, a different staff member called and insisted I vacate the room immediately. I had made two separate bookings — the first for two nights, the second for five nights right after. I did this deliberately after reading that many guests were unhappy with the hotel. I am too. And I cancelled the second booking.

6

isha

17. apr. 2025

·

Overnattede 5 nætter

this hotel is only good for being in DIFC, the hotel bed is nice. the lifts are slow. not the best, bathroom is old

6

Junaid

7. jan. 2024

·

Overnattede 1 nat

Hotel at excellent location and great staff but room intererior needs attention and repairing. My room went throught recent renovation but they seem to letting guest in without completing the room renovation. My room has an excellent view but it was too noisy as windows were broken and you can hear wind and cars like you are on the street. Curtains were not installed properly and inner curtain were totally missing in the room. Also curtains were not covering the whole windows so light was coming in the day time. Also entrance was dusty and given sofa had paint spots and etc. With such lovely view, location and good staff if they fixed these small things I would love to stay here again and again.

6

Pegah

12. apr. 2025

·

Overnattede 3 nætter

When you walk into the lobby, you think that this is a temporary hotel with a temporary front desk, I came in on a really busy day and it was absolutely mayhem, but I have seen it be more quiet on other days. The staff is slow, but they are nice, they’re trying their best. If you get a good rate on this room, take it. The hotel is under construction so some areas are a mess and some areas are perfect. I was on the 28th floor and got a huge room, but the room was really old, however , everything was clean. Then they asked me to move into the sixth floor because they were going to be doing construction on the 28th floor. They moved me to what they call a “suite” however it was smaller, but it was updated and again really clean. so by the looks of it, the hotel looks like it’s falling apart, but really, there is a nice staff. bedding is clean, Rooms have a small refrigerator, which is nice. And both of my rooms had an amazing view of the Burj Khalifa. And also right in front of the metro! The elevators are really slow so ask for a room that is lower level or else you’ll be stopping on every single level before you get to your floor. And the Internet is dodgy, it’s fine for a bit of work here and there, but if you are trying to take video calls, not sure this is a place to do it. If I got a good rate I would stay here again. Not glamorous at all but fine

6

Angelos

24. jan. 2024

·

Overnattede 3 nætter

I was on the 27th floor and I could hear a loud humming noise which at first thought that it was the Air-conditioning. But it turned out that the windows aren't sound proofed. They didn't have towels for me to have a shower on the first night. The 3rd night, power was cut off because the card that I had inserted on the doorway expired. I noticed this at 4am when I went to use the bathroom. I called reception and they wouldn't answer the phone at 4am, I called again and they eventually picked-up offering to send a technician which I rejected as I need to go to sleep. The lifts were stopping at random floors but no one was on the floor to get in. It was extremely annoying pressing the button for the doors to close so the lift to keep going. Even more annoying waiting for the lift to arrive. On the positive side, the hotel is right at the entrance of a Metro station which was convenient for me to go places. And there were a few restaurants and supermarkets near by.

4

Oxley

14. nov. 2025

·

Overnattede 1 nat

The air conditioning made the room so cold that it was unpleasant and uncomfortable even after it was turned off unable to open a window to let warm air in checked out first thing. The staff seemed not to care it’s crazy to set aircon on full so that rooms freeze especially in winter in dubai when if anything you need to heat the room when it’s cool outside

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Service

Servicen er i høj grad kritiseret: indtjekningen er ofte overfyldt og langsom, kommunikationen er dårlig, og anmodninger om basale ting eller reparationer bliver ofte ubesvarede; flere gæster rapporterede problemer med booking, nøglekort eller overbooking. Et par medarbejdere var venlige og hjælpsomme, men konsistensen mangler.

Relaterede gæsteanmeldelser

2

Vasco SAS

27. feb. 2025

·

Overnattede 2 nætter

Worst experience ever. There were guests arguing with the reception. From the conversation they wanted refunds due to the condition of the rooms. There was another lady who had been waiting for 3 hours because they could not find her booking. When I went up to the counter after waiting 25 minutes I was also told they couldn’t find my booking and asked me to have a seat. I left and called Hotels.com that could not help. So I booked a different hotel and was not refunded.

8

Sofien

28. apr. 2025

·

Overnattede 1 nat

Séjour en Famille au top. Super accueil de la part de Shoaib toujours au petit soin et disponible. Il est toujours là quand on a besoin de lui. Une partie des chambres sont rénovés m. Celles ci sont très bien.

2

hiromi

3. dec. 2022

·

Overnattede 1 nat

チェックインに40分並んで待ちました。とても込んでいるのに受付スタッフは1人。しかも横入りの客が度々現れそれに対応するので、列はなかなか進まなかった。やっと順番が来てもお待たせしましたもなく、パスポートを無言で受け取り海外の入国審査の様な無愛想な事務作業といった感じ。その後、ホテルの入口ですぐにスーツケースを預けさらたので、その時渡された引き換えの番号札を持って受け取りに行くが、自分のスーツケースななかなか出て来なかった。どこにあるか分からない様で、自分でクロークの中に入って探した。何のための引き換えの番号札なのか・・。ここまで50分経過。やっとたどり着いた部屋に入ってみてビックリ。予約した部屋とは全く違う一人には広すぎる部屋。一見広いと良いように感じるが、部屋の中に廊下や独立したキッチン、トイレ二つ、会議室？の様な広いリビング、ベットルーム。部屋は冷房がガンガンで17度に設定されたまま壊れていてボタンを押しても動かず、消す事も出来ない。宿泊の為でなく、深夜のフライトの為それまでの滞在の為だけに取った部屋だったので、何とか耐えたが、宿泊はしたくないホテルだった。チェックアウトもありがとうもなく、OKと言われただけ。場所は文句ないが、ホテルの対応としては、申し訳ないが点数は付けられない。全員のスタッフがそうとは思わない、しかし残念としか言いようがない。

2

Jesper Bjørnbæk

29. okt. 2025

·

Overnattede 3 nætter

The trip has so far been one one big disaster. First the booking werent registered at the hotel, next was our breakfasts which we had included while booking was not visible in their system so we had to pay for the breakfast at the hotel too. Staff at the reception are refusing to follow up with the booking platform and leaves the problem with the customer. This hotel is clearly focused on quantity over quality -which is clearly visible when getting into the rooms. in the first 10 minutes I saw and killed more cockroaches than i have seen in 7 years in my apartment in Addis Ababa. I asked the reception to spray the room but this was not done. cleaning of rooms is also very minimal hair on the floor which clearly doesnt belong to me can be on the floor for day - and all the dead cockroaches which I left visible for them to clean and spray was left for 2 days by housekeeping My advise to all travelers is- STAY FAR AWAY FROM THIS HOTEL - even a hostel is a better option

2

massimiliano

3. sep. 2025

·

Overnattede 2 nætter

They refuse to give me the room due to overbooking. and still they have to refund me

2

Costina-Tatiana

21. okt. 2025

·

Overnattede 10 nætter

The front desk staff very unprofessional, rude, and they looked like they had no idea what they are doing. Going up towards the room, the hallways were completely filthy, looked like they haven’t been cleaned…never? The room was the same, dirty, the sheets were stained and no towels in the bathroom. Absolutely disgusting. It’s a shame because the area is lovely.

2

Peter

20. sep. 2025

·

Overnattede 7 nætter

This is by far the worst hotel. You make a booking 2wks in advance and upon arriving at the hotel the staff say they are fully booked. Why do you accept bookings if you can't hold much of a capacity? Anyone wants to book this hotel be prepared for a rude shock.

2

Stephen

17. nov. 2025

·

Overnattede 1 nat

Check-in was completely chaotic. Many people checking in at the same time. No organized line with people pushing and cutting in front of others. I was provided a disgusting, filthy, broken down, noisy room with no working air conditioner.

2

calvin

8. nov. 2025

·

Overnattede 1 nat

reception crowdedand very slow, because of limited staff.

4

Shinya

18. okt. 2025

·

Overnattede 5 nætter

海外出張30年歴、人生最悪のホテルでした。チェックイン後、部屋にバスタオルとハンガーがなく、受付へ電話するも一度も繋がらず、常に受付に行ってクレーム。しかし受付は常にクレーム客の順番待ち、、、12時間後にようやくシャワーを浴びることが出来ました。スタッフは屈託のない笑顔ですが、クレームの山にも頑張って対応してましたが、そもそも何でこのようなことになっているのか理解出来ていなようで、教育が全くされていない様子。５泊しましたが、２泊目から気持ちを切り替えて、このコメディ的ホテルを楽しもうと頑張りました。それぐらいの覚悟で宿泊される方が良いと思います。

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Lokation

Centralt beliggende på Sheikh Zayed Road ved Financial Centre metrostationen, hvilket gør transport og sightseeing nemt. Flere værelser tilbyder også udsigt over Burj Khalifa.

Relaterede gæsteanmeldelser

6

Brianna

18. jul. 2025

·

Overnattede 2 nætter

Amazing view of the Burj Khalifa

10

Franciane

5. jun. 2022

·

Overnattede 2 nætter

Very close to the metro with easy access to the main tourist attractions. Some furniture had an old look, but that's just an aesthetic point that didn't interfere with comfort. In general a very great value for money.

6

Simon Peter

5. dec. 2023

·

Overnattede 13 nætter

Good location

8

tarek

20. apr. 2025

·

Overnattede 5 nætter

The location is good near train station. Also located on Shiek Zayed Boulevard near shops and restaurants. The front desk personal was unpolite at the check in. He assigned us a different room of what we reserved. After I asked for a manager to speak, he left for a while then assigned the right reserve room after half an hour.

4

Igor

29. jun. 2025

·

Overnattede 2 nætter

The main advantage of the hotel is its location — just 50 meters from the entrance to the Financial Centre metro station. The windows offer a view of the Burj Khalifa. Everything else is disappointing. Even the view of the Burj Khalifa doesn’t bring much joy, as the windows are very dirty. The furniture is old. The dining table in my room was actually chipped. The kettle was dirty inside — I had to clean it myself. When I checked into the room, there were no towels or clothes hangers. There is a phone in the room, but no instructions anywhere on how to call reception. I had to go down to reception and ask for towels and hangers. The receptionists promised to bring everything within 15 minutes. However, after an hour, I had to go down again because nothing had arrived. Eventually they brought towels, but instead of two large ones, only one. They promised to bring the second one in 15 minutes, but it never came. The same happened with my requests to have laundry collected and then returned. On the day of departure, I asked reception to arrange a late checkout until 2:00 PM. The receptionist assured me there would be no problem. However, at 12:30 PM, a different staff member called and insisted I vacate the room immediately. I had made two separate bookings — the first for two nights, the second for five nights right after. I did this deliberately after reading that many guests were unhappy with the hotel. I am too. And I cancelled the second booking.

6

Pegah

12. apr. 2025

·

Overnattede 3 nætter

When you walk into the lobby, you think that this is a temporary hotel with a temporary front desk, I came in on a really busy day and it was absolutely mayhem, but I have seen it be more quiet on other days. The staff is slow, but they are nice, they’re trying their best. If you get a good rate on this room, take it. The hotel is under construction so some areas are a mess and some areas are perfect. I was on the 28th floor and got a huge room, but the room was really old, however , everything was clean. Then they asked me to move into the sixth floor because they were going to be doing construction on the 28th floor. They moved me to what they call a “suite” however it was smaller, but it was updated and again really clean. so by the looks of it, the hotel looks like it’s falling apart, but really, there is a nice staff. bedding is clean, Rooms have a small refrigerator, which is nice. And both of my rooms had an amazing view of the Burj Khalifa. And also right in front of the metro! The elevators are really slow so ask for a room that is lower level or else you’ll be stopping on every single level before you get to your floor. And the Internet is dodgy, it’s fine for a bit of work here and there, but if you are trying to take video calls, not sure this is a place to do it. If I got a good rate I would stay here again. Not glamorous at all but fine

10

Augustine

7. dec. 2023

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Overnattede 5 nætter

Nice location, very close to the big attractions of Dubai

8

Veronica

19. dec. 2023

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Overnattede 5 nætter

Excelente opción de hotel. Buena ubicación y servicio.

4

TOMOHIKO

13. apr. 2025

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Overnattede 2 nætter

フロントの人が少なくチェックインでかなり待たされた。部屋もブルジュハリファビューでの予約が広い部屋ではあったがシティビューの部屋となっていた。また追加で手数料も請求された　(その時は税金かと思ったが別の請求だった) 部屋は写真のイメージとは異なりかなり古い部屋だった。同じフロアで工事をしていたので改装前だったのかもしれないですが。バスが２つありベットルーム以外にもう一部屋ありレンタルルーム用の部屋だったのかもしれない。場所は駅前で便利な場所で料金も割引されて¥8200だったので料金相当だったとは思う。

6

Angelos

24. jan. 2024

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Overnattede 3 nætter

I was on the 27th floor and I could hear a loud humming noise which at first thought that it was the Air-conditioning. But it turned out that the windows aren't sound proofed. They didn't have towels for me to have a shower on the first night. The 3rd night, power was cut off because the card that I had inserted on the doorway expired. I noticed this at 4am when I went to use the bathroom. I called reception and they wouldn't answer the phone at 4am, I called again and they eventually picked-up offering to send a technician which I rejected as I need to go to sleep. The lifts were stopping at random floors but no one was on the floor to get in. It was extremely annoying pressing the button for the doors to close so the lift to keep going. Even more annoying waiting for the lift to arrive. On the positive side, the hotel is right at the entrance of a Metro station which was convenient for me to go places. And there were a few restaurants and supermarkets near by.

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Spisning

Feedbacken om maden er blandet: nogle gæster kunne lide maden, men andre fandt morgenmaden begrænset eller dårlig værdi, og roomservice var upålidelig. Der blev også rapporteret forvirring om inkluderet morgenmad.

Relaterede gæsteanmeldelser

10

Yelitze

15. jan. 2025

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Overnattede 4 nætter

The food, the customer service! Great place

10

Dylan

29. nov. 2025

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Overnattede 1 nat

This is Nice and clean place to stay. Bathroom was tidy, AC worked well and the food was homely. Check-in was smooth. Had a pleasant stay overall.

2

Susan

25. sep. 2025

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Overnattede 9 nætter

The bathroom was always wet , my partner slipped and fell on the floor hurt his back, the communication with cleaners ask them things keep forgetting to bring asking them everyday for something not enough experience in their line of work , it stayed 24 hour room service they don’t have it anymore I was told a bar there isn’t one false statements bout property , and check in told me I don’t have a room I had tonesitb3 hours for a room , no apologies or refund or any consolation to it not good enough have stayed there before and wasn’t this bad

2

Jesper Bjørnbæk

29. okt. 2025

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Overnattede 3 nætter

The trip has so far been one one big disaster. First the booking werent registered at the hotel, next was our breakfasts which we had included while booking was not visible in their system so we had to pay for the breakfast at the hotel too. Staff at the reception are refusing to follow up with the booking platform and leaves the problem with the customer. This hotel is clearly focused on quantity over quality -which is clearly visible when getting into the rooms. in the first 10 minutes I saw and killed more cockroaches than i have seen in 7 years in my apartment in Addis Ababa. I asked the reception to spray the room but this was not done. cleaning of rooms is also very minimal hair on the floor which clearly doesnt belong to me can be on the floor for day - and all the dead cockroaches which I left visible for them to clean and spray was left for 2 days by housekeeping My advise to all travelers is- STAY FAR AWAY FROM THIS HOTEL - even a hostel is a better option

10

Saira

11. feb. 2025

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Overnattede 4 nætter

It was amaIng stay rooms was cleaned everyday Water provided unlimted Teas and coffes also milk was provided unlimted with kettel in the room overall gpod experience

2

xavier

16. aug. 2025

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Overnattede 6 nætter

The only positive about this hotel is the location. Otherwise expect to run several times to the reception for not working key cards and begging for missing towels. If you order food it just doesn't get delivered. Rooms are dirty. Matras cover too short. Mould everywhere in the corners in the bathroom. Worn out furniture. Small tv. Very slow or intermittent internet,... Do not book this hotel unless you like such misery.

4

Marc

6. okt. 2025

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Overnattede 1 nat

There were no towels, toilet papers nor teas. I had to ask for them. Asked for them to be brought after I was back in my room as I did not secure my valuables.when I got back to the room there were two dingy towels placed on bed despite me saying not to go into room without me being there. The check in was a disaster, very disorganized and no sense of priority based on who was there waiting first. The room itself was okay, the hallways smell musty and need airing out

2

Naoki

4. jan. 2026

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Overnattede 1 nat

5人で宿泊のため3ベッドルームを予約していた。時間までチェックインできずチェックイン時間になり30分以上並び、ようやく順番が来たが、3ベッドルームがメンテナンスのため準備出来ないと言われ3部屋という事で仕方なく承諾し、再度10分後に来るように言われる。再度長蛇の列に並びフロントと会話すると今度は2室しか無いと言われる。先程3室と言ったのは何だったのか？と問い合わせると嫌ならキャンセルすれば良いと強気の姿勢。仕方なく2室(1室はエキストラベッド追加)で合意した。こんなホテルにクレジットカードを使う事が嫌だったため宿泊税を現金で支払おうとしたがお釣りが無いと言われる。あり得ない。我々だけでなくチェックインしている人は皆フロントにクレームを言っている感じだった。ようやくチェックインが終わって部屋に行こうとするとエレベーターが人混みで待っても来ない。常にエレベーターは混雑していて、荷物がない時は9階まで非常階段で移動していた。部屋に入るとタオルが足りない。テレビが映らない。テレビは修理に来てもらったが、また来ると言って結局修理には来なかった。エキストラベッドも追加されないまま1キングベッドに3人寝なければならなかった。部屋はベランダがあったのは良かったが非常に古く窓が完全に締まらないため幹線沿いのため車の音がうるさい。朝食付きで予約していたため翌朝朝食会場に行くと1部屋2名分しか朝食が付いていないと言われる。フロントに強く交渉すると全員分朝食をつけてもらえたが嫌々仕方なくという感じだった。ただ有料で朝食をつける価値のない朝食だった。唯一良かった事はベランダからブルジュハリファが見えたためカウントダウンは部屋から楽しめた。こんなひどい対応をするホテルは初めてです。予約の際は注意してください。

2

Marcellus

2. dec. 2025

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Overnattede 1 nat

1 BR Suite didn’t really live up to the quality of the photos. This place needs work. Food was good though.

8

C

7. maj 2025

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Overnattede 8 nætter

Perfect location, friendly staff. Hotel could do with more attention to detail on finer details. For example on my balcony the wall had been painted but the masking tape was still there. The shower drain was so slow to drain the water it would often flood the bathroom floor. Housekeeping only change bins and sheets but do not mop the floors. I stayed for a week and any issue I had was fixed quickly. More options for breakfast would be great, like more cereals, pastries and fruit

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Måned	Gennemsnitlig pris
januar	184 US$
februar	202 US$
marts	79 US$
april	63 US$
maj	58 US$
juni	46 US$
juli	35 US$
august	38 US$
september	476 US$
oktober	132 US$
november	155 US$
december	128 US$

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $174
18 $174	19 $153	20 $153	21 $153	22 $153	23 $153	24 $153
25 $156	26 $158	27 $225	28	29	30 $153	31 $153

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $181	2 $400	3 $400	4 $400	5 $400	6 $180	7
8 $180	9 $180	10 $180	11 $180	12 $180	13	14
15 $180	16 $180	17	18 $180	19	20 $180	21 $180
22 $400	23 $400	24 $400	25 $410	26 $400	27 $180	28 $180
29 $180	30 $181

Emirates Grand Hotel

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