MW Douro Wine & Spa
From
137 USD
a notte
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From
137 USD
a notte
Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono un'azienda vinicola annessa, una piscina coperta ...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono un'azienda vinicola annessa, una piscina coperta e una vasca idromassaggio. Questo hotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e un'area picnic.
Servizi per le aziende
Potrai usufruire di un business center aperto 24 ore su 24, quotidiani gratuiti nella hall e un pratico servizio di lavanderia e lavaggio a secco. Un hotel è ideale per l'organizzazione di eventi, grazie a un centro congressi e una sala riunioni. Gli ospiti avranno a disposizione una navetta da e per l'aeroporto a pagamento e il un parcheggio gratuito è disponibile in loco.
Ristorazione
Prova le specialità di Nikkei & Sushi Experience, che propone sushi, uno dei numerosi punti dove mangiare presso un hotel, che comprendono 4 ristoranti e un bar/caffetteria. Incontra gli altri ospiti al cocktail di benvenuto offerto tutti i giorni. Rilassati con il tuo drink preferito presso un bar/lounge e un bar a bordo piscina. La colazione continentale è disponibile a pagamento tutti i giorni dalle ore 08:00 alle ore 10:30.
Camere
Rilassati in una delle 44 camere con aria condizionata della struttura, complete di minibar e TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. I bagni dispongono di set di cortesia firmati e asciugacapelli. I comfort includono telefoni, casseforti e scrivanie.
Posizione
MW Douro Wine & Spa nel centro storico di Santa Marta de Penaguião è a meno di 10 minuti di auto da Caves Santa Marta e da Spiaggia Fluviale di Fornelos. Questo hotel per golfisti dista 7,9 km da Centro Culturale e Ricreativo di Arrabães e 8,1 km da Museo di Vila Velha.
Nelle vicinanze
Spiaggia Fluviale di Fornelos(4.7 miglia)
Caves Santa Marta(4.7 miglia)
Centro Culturale e Ricreativo di Arrabães(4.9 miglia)
Museo di Vila Velha(5 miglia)
Cattedrale di Vila Real(5.2 miglia)
Cappella Nuova(5.2 miglia)
Centro Culturale Regionale di Vila Real(5.4 miglia)
Chiesa di San Pietro(5.5 miglia)
Museo Etnografico di Vila Real(5.5 miglia)
Parco Canino di Lordelo(5.5 miglia)
Belvedere di Trás-do-Cimitero(5.6 miglia)
Giardini di Carreira(5.9 miglia)
Centro Culturale Lordelense(6 miglia)
Ponte di Piscais(7.1 miglia)
Chiesa di São João Baptista(7.1 miglia)
Vila Real (VRL)(9.3 miglia)
Aeroporto di Porto (OPO)(61.8 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Servizio in camera
Parcheggio valet
Posizione
Rua Marechal Teixeira Rebelo Nº 136, Cumieira, Cumieira, Santa Marta de Penaguiao, Portogallo
Spiaggia Fluviale di Fornelos (4.7 miglia)
Caves Santa Marta (4.7 miglia)
Centro Culturale e Ricreativo di Arrabães (4.9 miglia)
Museo di Vila Velha (5 miglia)
Cattedrale di Vila Real (5.2 miglia)
Cappella Nuova (5.2 miglia)
Opzioni camera
9
Doppia Deluxe, vista vigneti
Dettagli della camera
1 Letto Matrimoniale
Posti letto: 2
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
6
Doppia Deluxe
Dettagli della camera
1 Letto Matrimoniale
Posti letto: 2
Aria condizionataRiscaldamentoWi-Fi (gratuito)
10
Suite Junior
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 3
53 ft²
Zona pranzo separataAria condizionataRiscaldamentoWi-Fi (gratuito)
5
Suite Superior
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 3
Aria condizionataRiscaldamentoWi-Fi (gratuito)
4
Doppia Deluxe, terrazzo
Dettagli della camera
1 Letto Matrimoniale
Posti letto: 2
Aria condizionataRiscaldamentoWi-Fi (gratuito)Patio
Recensioni degli ospiti su MW Douro Wine & Spa
8.2
Molto buono
Sulla base di 102 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
A MW Douro Wine & Spa, gli ospiti apprezzano la vista mozzafiato sui vigneti e l'atmosfera tranquilla, pur notando la posizione isolata e la necessità di un'auto; le camere sono moderne e confortevoli, ma il servizio è spesso variabile a causa della carenza di personale e delle risposte lente.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
A MW Douro Wine & Spa, gli ospiti apprezzano la vista mozzafiato sui vigneti e l'atmosfera tranquilla, pur notando la posizione isolata e la necessità di un'auto; le camere sono moderne e confortevoli, ma il servizio è spesso variabile a causa della carenza di personale e delle risposte lente.
Lo spa e la piscina interna riscaldata ricevono molti elogi, sebbene la piscina esterna e alcune strutture appaiano poco curate, con chiusure occasionali, un'atmosfera afosa in palestra e una sorveglianza limitata. La pulizia e la manutenzione sono altalenanti, con segnalazioni di aree polverose, asciugamani macchiati e problemi di manutenzione sporadici, a fronte di camere generalmente ordinate. Il cibo è generalmente apprezzato e la colazione soddisfacente, ma i menu e la carta dei vini possono essere limitati, i prezzi appaiono elevati ad alcuni, e il pranzo non è sempre disponibile. Nel complesso, è adatto a chi cerca un rifugio tranquillo e può accettare alcune incongruenze nel servizio e nelle strutture.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Le strutture benessere interne e la piscina riscaldata sono apprezzate, con alcuni che usufruiscono anche della palestra e della sauna. Le strutture sono incoerenti: la piscina esterna è occasionalmente chiusa o poco curata, la palestra può essere calda e le aree spa/piscina possono risultare affollate o prive di sorveglianza.
Recensioni degli ospiti correlate
8
Elaine
21 ott 2025
·
Soggiorno di 1 notte
SPA感覺放鬆👍職員很友善，酒店經理很好，盡量配合客人需求，令客人感覺安心舒適。 餐廳只有提供早餐及晚餐，質素做得很好，食物好味道，餐廳職員也很用心和友善對待客人。
SPA感覺放鬆👍職員很友善，酒店經理很好，盡量配合客人需求，令客人感覺安心舒適。 餐廳只有提供早餐及晚餐，質素做得很好，食物好味道，餐廳職員也很用心和友善對待客人。
6
MANUELA
19 ago 2024
·
Soggiorno di 2 notti
Déçue de l’hôtel, de son environnement, piscine qui donne directement sur le parking, la poussière est au rdv dans la chambre et également dans les parties communes, idem pour la moquette du couloir des chambres les miettes sont restées au sol 3 jours, literie de qualité,le personnel est très agréable, le petit déjeuner est sans plus, pas de jus d’orange naturel, le restaurant est correct, cela reste un bon rapport qualité prix
Déçue de l’hôtel, de son environnement, piscine qui donne directement sur le parking, la poussière est au rdv dans la chambre et également dans les parties communes, idem pour la moquette du couloir des chambres les miettes sont restées au sol 3 jours, literie de qualité,le personnel est très agréable, le petit déjeuner est sans plus, pas de jus d’orange naturel, le restaurant est correct, cela reste un bon rapport qualité prix
10
MP
23 apr 2023
·
Soggiorno di 1 notte
Excelente em tudo, a voltar!! 24 hour Spa is amazing
Excelente em tudo, a voltar!! 24 hour Spa is amazing
2
Goncalo
10 set 2025
·
Soggiorno di 4 notti
Atenção Quem quer que esteja a pensar ficar hospedado neste hotel, por favor não o faça! Qualquer ponto positivo que possa eventualmente existir, não supera todos os pontos negativos.Não existe staff, fizemos check in ao fim de largos minutos e foi o bar men que nos atendeu. Pequeno almoço muito fraco,só havia uma pessoa na área que fazia literalmente tudo: limpar mesas, reposição, cozinhava… uma moça por sinal muito simpática e que mesmo a lutar para conseguir manter alguma organização ( impossível) mantinha um sorriso e simpatia. Elevador avariado durante dias. Zona de spa e piscina sem supervisão alguma, não vimos ninguém do staff nestas zonas nos 4 dias que ficamos hospedados. Piscina e áreas circundantes muito sujas e sem manutenção. Dentro do banho turco o cheiro era muito mau. Ficamos numa suíte com boas áreas, no entanto o ar condicionado era insuficiente, dormimos de portas abertas. Não havia toalhas para todos. Ao segundo dia acabou o gel de duche o qual não foi mais reposto. Toalhas da piscina manchada de lixívia e rotas. Nódoas também de lixívia na carpete dos corredores. Podia continuar a descrever muito mais… resumindo: não existe manutenção. Nem sei como continua a funcionar já para não falar de estar qualificado como sendo um hotel de 5 estrelas….
Atenção Quem quer que esteja a pensar ficar hospedado neste hotel, por favor não o faça! Qualquer ponto positivo que possa eventualmente existir, não supera todos os pontos negativos.Não existe staff, fizemos check in ao fim de largos minutos e foi o bar men que nos atendeu. Pequeno almoço muito fraco,só havia uma pessoa na área que fazia literalmente tudo: limpar mesas, reposição, cozinhava… uma moça por sinal muito simpática e que mesmo a lutar para conseguir manter alguma organização ( impossível) mantinha um sorriso e simpatia. Elevador avariado durante dias. Zona de spa e piscina sem supervisão alguma, não vimos ninguém do staff nestas zonas nos 4 dias que ficamos hospedados. Piscina e áreas circundantes muito sujas e sem manutenção. Dentro do banho turco o cheiro era muito mau. Ficamos numa suíte com boas áreas, no entanto o ar condicionado era insuficiente, dormimos de portas abertas. Não havia toalhas para todos. Ao segundo dia acabou o gel de duche o qual não foi mais reposto. Toalhas da piscina manchada de lixívia e rotas. Nódoas também de lixívia na carpete dos corredores. Podia continuar a descrever muito mais… resumindo: não existe manutenção. Nem sei como continua a funcionar já para não falar de estar qualificado como sendo um hotel de 5 estrelas….
8
Ariane
12 ago 2023
·
Soggiorno di 2 notti
Très bel hôtel. Les chambres avec vue sur les vignes sont magnifiques. Par contre, il manque de personnel et les employés ne communiquent pas vraiment entre eux. Nous avons achetés une demi pension (avec 2 repas inclus) mais ceux-ci nous ont été chargés. Nous avons dû le mentionner à chaque fois aux personnels, mais malgré tout, ils les ont ajoutés sur la facture. Heureusement, après discussion lors du check out, nous avons pu les retirer de la facture. Vérifier attentivement votre facture au départ si vous prenez la demie pension!!!!! De plus, personne nous a expliqué ce qui était inclus dans les repas « demi pension » et ils ne semblaient pas vraiment le savoir. Nous devions expliquer de nouveau notre forfait à chaque changement de personnel. Bref, c’était bien, mais jamais clair. Par contre, la piscine est très belle (même si petite pour le nombre de personnes) et le gym très complet pour un hôtel. La localisation de l’hôtel est également très bien pour visiter les vignobles (à 30 minutes de Peso da Régua et à 1h de Pinhão).
Très bel hôtel. Les chambres avec vue sur les vignes sont magnifiques. Par contre, il manque de personnel et les employés ne communiquent pas vraiment entre eux. Nous avons achetés une demi pension (avec 2 repas inclus) mais ceux-ci nous ont été chargés. Nous avons dû le mentionner à chaque fois aux personnels, mais malgré tout, ils les ont ajoutés sur la facture. Heureusement, après discussion lors du check out, nous avons pu les retirer de la facture. Vérifier attentivement votre facture au départ si vous prenez la demie pension!!!!! De plus, personne nous a expliqué ce qui était inclus dans les repas « demi pension » et ils ne semblaient pas vraiment le savoir. Nous devions expliquer de nouveau notre forfait à chaque changement de personnel. Bref, c’était bien, mais jamais clair. Par contre, la piscine est très belle (même si petite pour le nombre de personnes) et le gym très complet pour un hôtel. La localisation de l’hôtel est également très bien pour visiter les vignobles (à 30 minutes de Peso da Régua et à 1h de Pinhão).
6
Anji
27 ago 2024
·
Soggiorno di 1 notte
Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.
Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.
8
Diogo
4 set 2025
·
Soggiorno di 1 notte
Funcionários excelentes, quarto limpo, SPA deixou a desejar.
Funcionários excelentes, quarto limpo, SPA deixou a desejar.
10
Luzius
7 mag 2025
·
Soggiorno di 5 notti
Sehr schönes Hotel in einem traumhaften Garten. Gutes Restaurant, schönes Bad/Hallenbad. Gute Lage, nahe von Porto
Sehr schönes Hotel in einem traumhaften Garten. Gutes Restaurant, schönes Bad/Hallenbad. Gute Lage, nahe von Porto
8
David
17 apr 2024
·
Soggiorno di 2 notti
We enjoyed our stay here, and they arranged a wonderful day of wine tasting and a cooking class for us. The things we did not like, though, were that the gym in the basement was very warm, and also the outdoor pool was not open, even though it was quite hot out. The breakfast was nice. There is not much to do in the immediate area, so you would want to have a car, or a driver arranged for your time there. We did not use any of the spa services. They have bikes to use, but we did not inquire about where you would take them.
We enjoyed our stay here, and they arranged a wonderful day of wine tasting and a cooking class for us. The things we did not like, though, were that the gym in the basement was very warm, and also the outdoor pool was not open, even though it was quite hot out. The breakfast was nice. There is not much to do in the immediate area, so you would want to have a car, or a driver arranged for your time there. We did not use any of the spa services. They have bikes to use, but we did not inquire about where you would take them.
6
Natasha
21 ago 2023
·
Soggiorno di 3 notti
Service staff is nice but very slow. keep having to ask for items that should be standard in rooms of 5 star hotels eg room service menu, wine bottle opener, wine glasses which they never ended up bringing any even though I requested it 2 times. No robes or slippers in room. Spa fully booked for 3 days. I mean.. isn’t this a “wine and spa” hotel? Hotel is pretty and location is incredible but could do better at being clean. Elevators and elevator buttons are dirty, windows around property are dirty, gym equipment not cleaned (sweat marks and sticky equipment), they let many small children use the gym like a jungle gym when trying to work out, left dishes on tables, pool is nice but surrounding needs to be landscaped. Unfortunately not a true 5 star hotel but beautiful location and because hotel is new ish it still looks decent. Should be a 3.5 or 4 star based on amenities and service. Quite disappointing for the cost of it. Restaurant staff was nice and helpful. Just needs an overhaul in management.
Service staff is nice but very slow. keep having to ask for items that should be standard in rooms of 5 star hotels eg room service menu, wine bottle opener, wine glasses which they never ended up bringing any even though I requested it 2 times. No robes or slippers in room. Spa fully booked for 3 days. I mean.. isn’t this a “wine and spa” hotel? Hotel is pretty and location is incredible but could do better at being clean. Elevators and elevator buttons are dirty, windows around property are dirty, gym equipment not cleaned (sweat marks and sticky equipment), they let many small children use the gym like a jungle gym when trying to work out, left dishes on tables, pool is nice but surrounding needs to be landscaped. Unfortunately not a true 5 star hotel but beautiful location and because hotel is new ish it still looks decent. Should be a 3.5 or 4 star based on amenities and service. Quite disappointing for the cost of it. Restaurant staff was nice and helpful. Just needs an overhaul in management.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Il feedback sulla pulizia è misto: alcuni notano camere pulite, mentre altri segnalano stanze e aree comuni polverose, asciugamani e tappeti macchiati o usurati, aree intorno alla piscina sporche e occasionali carenze nella manutenzione.
Recensioni degli ospiti correlate
6
MANUELA
19 ago 2024
·
Soggiorno di 2 notti
Déçue de l’hôtel, de son environnement, piscine qui donne directement sur le parking, la poussière est au rdv dans la chambre et également dans les parties communes, idem pour la moquette du couloir des chambres les miettes sont restées au sol 3 jours, literie de qualité,le personnel est très agréable, le petit déjeuner est sans plus, pas de jus d’orange naturel, le restaurant est correct, cela reste un bon rapport qualité prix
Déçue de l’hôtel, de son environnement, piscine qui donne directement sur le parking, la poussière est au rdv dans la chambre et également dans les parties communes, idem pour la moquette du couloir des chambres les miettes sont restées au sol 3 jours, literie de qualité,le personnel est très agréable, le petit déjeuner est sans plus, pas de jus d’orange naturel, le restaurant est correct, cela reste un bon rapport qualité prix
6
Neela
15 set 2023
·
Soggiorno di 2 notti
NOT a 5 star hotel by a long shot but has a gorgeous view. Here are some findings from our stay: Parking has no elevator (drop your bags at reception before parking if you have large luggage). No robes/slippers provided (isn’t this standard in a 5 star hotel?!). You need a swim cap to use the indoor pool. There are no refreshment services at the outdoor pool. No do not disturb signs for the room door. No coffee or tea facilities in room. Offer no wine experiences (as per website) - don’t be fooled, they have none and no partnerships. You need to arrange them yourself and have to drive yourself everywhere (they are not located close to any) - considering they call themselves a wine and spa hotel … very disappointing! They are clearly understaffed so some bar staff you’ll also notice are plating your dinner too. Small and limited wine menu and very limited restaurant menu (items frequently run out). One-way doors to the balcony by the restaurant (we got locked out and had to knock on the window for another guest to let us back in). The restaurant staff are amazing, our waiter was so attentive and his english was excellent. So too was our check-in and check-out staff. All in all, wouldn’t stay here again. Definitely not a 5* as they advise, more like a 3*. Not bad but wouldn’t recommend.
NOT a 5 star hotel by a long shot but has a gorgeous view. Here are some findings from our stay: Parking has no elevator (drop your bags at reception before parking if you have large luggage). No robes/slippers provided (isn’t this standard in a 5 star hotel?!). You need a swim cap to use the indoor pool. There are no refreshment services at the outdoor pool. No do not disturb signs for the room door. No coffee or tea facilities in room. Offer no wine experiences (as per website) - don’t be fooled, they have none and no partnerships. You need to arrange them yourself and have to drive yourself everywhere (they are not located close to any) - considering they call themselves a wine and spa hotel … very disappointing! They are clearly understaffed so some bar staff you’ll also notice are plating your dinner too. Small and limited wine menu and very limited restaurant menu (items frequently run out). One-way doors to the balcony by the restaurant (we got locked out and had to knock on the window for another guest to let us back in). The restaurant staff are amazing, our waiter was so attentive and his english was excellent. So too was our check-in and check-out staff. All in all, wouldn’t stay here again. Definitely not a 5* as they advise, more like a 3*. Not bad but wouldn’t recommend.
2
Goncalo
10 set 2025
·
Soggiorno di 4 notti
Atenção Quem quer que esteja a pensar ficar hospedado neste hotel, por favor não o faça! Qualquer ponto positivo que possa eventualmente existir, não supera todos os pontos negativos.Não existe staff, fizemos check in ao fim de largos minutos e foi o bar men que nos atendeu. Pequeno almoço muito fraco,só havia uma pessoa na área que fazia literalmente tudo: limpar mesas, reposição, cozinhava… uma moça por sinal muito simpática e que mesmo a lutar para conseguir manter alguma organização ( impossível) mantinha um sorriso e simpatia. Elevador avariado durante dias. Zona de spa e piscina sem supervisão alguma, não vimos ninguém do staff nestas zonas nos 4 dias que ficamos hospedados. Piscina e áreas circundantes muito sujas e sem manutenção. Dentro do banho turco o cheiro era muito mau. Ficamos numa suíte com boas áreas, no entanto o ar condicionado era insuficiente, dormimos de portas abertas. Não havia toalhas para todos. Ao segundo dia acabou o gel de duche o qual não foi mais reposto. Toalhas da piscina manchada de lixívia e rotas. Nódoas também de lixívia na carpete dos corredores. Podia continuar a descrever muito mais… resumindo: não existe manutenção. Nem sei como continua a funcionar já para não falar de estar qualificado como sendo um hotel de 5 estrelas….
Atenção Quem quer que esteja a pensar ficar hospedado neste hotel, por favor não o faça! Qualquer ponto positivo que possa eventualmente existir, não supera todos os pontos negativos.Não existe staff, fizemos check in ao fim de largos minutos e foi o bar men que nos atendeu. Pequeno almoço muito fraco,só havia uma pessoa na área que fazia literalmente tudo: limpar mesas, reposição, cozinhava… uma moça por sinal muito simpática e que mesmo a lutar para conseguir manter alguma organização ( impossível) mantinha um sorriso e simpatia. Elevador avariado durante dias. Zona de spa e piscina sem supervisão alguma, não vimos ninguém do staff nestas zonas nos 4 dias que ficamos hospedados. Piscina e áreas circundantes muito sujas e sem manutenção. Dentro do banho turco o cheiro era muito mau. Ficamos numa suíte com boas áreas, no entanto o ar condicionado era insuficiente, dormimos de portas abertas. Não havia toalhas para todos. Ao segundo dia acabou o gel de duche o qual não foi mais reposto. Toalhas da piscina manchada de lixívia e rotas. Nódoas também de lixívia na carpete dos corredores. Podia continuar a descrever muito mais… resumindo: não existe manutenção. Nem sei como continua a funcionar já para não falar de estar qualificado como sendo um hotel de 5 estrelas….
6
Anji
27 ago 2024
·
Soggiorno di 1 notte
Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.
Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.
8
Diogo
4 set 2025
·
Soggiorno di 1 notte
Funcionários excelentes, quarto limpo, SPA deixou a desejar.
Funcionários excelentes, quarto limpo, SPA deixou a desejar.
8
Eva
16 feb 2024
·
Soggiorno di 2 notti
Staff disponível e simpático. Muito atencioso. Limpeza boa. Quarto confortável. No entanto, noutros aspetos, nomeadamente poucas pessoas a atender dado a baixa ocupação, compromete o serviço geral exigido num hotel supostamente de 5 estrelas.
Staff disponível e simpático. Muito atencioso. Limpeza boa. Quarto confortável. No entanto, noutros aspetos, nomeadamente poucas pessoas a atender dado a baixa ocupação, compromete o serviço geral exigido num hotel supostamente de 5 estrelas.
4
Alan
17 set 2023
·
Soggiorno di 2 notti
Prior to arriving 8 emails were not answered. Phone calls went unanswered, on one occasion when the phone was answered it was after 25 attempts. Lack of staff. For a Spa - lack of spa staff - who whilst competent lacked a smile. Pool and pool area needs a clean. Room service menus very limited. Room service exceptionally slow. Al in all explains the lack of guests.
Prior to arriving 8 emails were not answered. Phone calls went unanswered, on one occasion when the phone was answered it was after 25 attempts. Lack of staff. For a Spa - lack of spa staff - who whilst competent lacked a smile. Pool and pool area needs a clean. Room service menus very limited. Room service exceptionally slow. Al in all explains the lack of guests.
8
Maria Helena
29 ott 2025
·
Soggiorno di 2 notti
Clean rooms. Friendly staff.
Clean rooms. Friendly staff.
6
Natasha
21 ago 2023
·
Soggiorno di 3 notti
Service staff is nice but very slow. keep having to ask for items that should be standard in rooms of 5 star hotels eg room service menu, wine bottle opener, wine glasses which they never ended up bringing any even though I requested it 2 times. No robes or slippers in room. Spa fully booked for 3 days. I mean.. isn’t this a “wine and spa” hotel? Hotel is pretty and location is incredible but could do better at being clean. Elevators and elevator buttons are dirty, windows around property are dirty, gym equipment not cleaned (sweat marks and sticky equipment), they let many small children use the gym like a jungle gym when trying to work out, left dishes on tables, pool is nice but surrounding needs to be landscaped. Unfortunately not a true 5 star hotel but beautiful location and because hotel is new ish it still looks decent. Should be a 3.5 or 4 star based on amenities and service. Quite disappointing for the cost of it. Restaurant staff was nice and helpful. Just needs an overhaul in management.
Service staff is nice but very slow. keep having to ask for items that should be standard in rooms of 5 star hotels eg room service menu, wine bottle opener, wine glasses which they never ended up bringing any even though I requested it 2 times. No robes or slippers in room. Spa fully booked for 3 days. I mean.. isn’t this a “wine and spa” hotel? Hotel is pretty and location is incredible but could do better at being clean. Elevators and elevator buttons are dirty, windows around property are dirty, gym equipment not cleaned (sweat marks and sticky equipment), they let many small children use the gym like a jungle gym when trying to work out, left dishes on tables, pool is nice but surrounding needs to be landscaped. Unfortunately not a true 5 star hotel but beautiful location and because hotel is new ish it still looks decent. Should be a 3.5 or 4 star based on amenities and service. Quite disappointing for the cost of it. Restaurant staff was nice and helpful. Just needs an overhaul in management.
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Camere
Le camere sono moderne, spaziose e confortevoli, molte con una vista impressionante sui vigneti o sulla valle e un'atmosfera tranquilla di notte.
Recensioni degli ospiti correlate
8
Ana
4 feb 2023
·
Soggiorno di 1 notte
Excelente piscina interior a mais de 30°C. Serviço muito simpático e atento. Valores das refeições e bebidas excessivamente caras, aproveitando o facto de o hotel estar num sítio muito isolado e com poucas alternativas boas sem ter que percorrer estradas de curvas incessantes e praticamente sem iluminação pública. Bom pequeno almoço com sumos naturais excelentes e ovos feitos no momento. Doces típicos caseiros em vez do donuts/queques habituais teriam sido apreciados. Estacionamento gratuito com 2 lugares de carregamento eléctrico. A suite é gigante. Oferta de água, café e natinhas à chegada. Acrescentaria cortinados que tapem completamente as inúmeras janelas e uma melhor caminha para as crianças (os sofás cama são sempre desconfortáveis).
Excelente piscina interior a mais de 30°C. Serviço muito simpático e atento. Valores das refeições e bebidas excessivamente caras, aproveitando o facto de o hotel estar num sítio muito isolado e com poucas alternativas boas sem ter que percorrer estradas de curvas incessantes e praticamente sem iluminação pública. Bom pequeno almoço com sumos naturais excelentes e ovos feitos no momento. Doces típicos caseiros em vez do donuts/queques habituais teriam sido apreciados. Estacionamento gratuito com 2 lugares de carregamento eléctrico. A suite é gigante. Oferta de água, café e natinhas à chegada. Acrescentaria cortinados que tapem completamente as inúmeras janelas e uma melhor caminha para as crianças (os sofás cama são sempre desconfortáveis).
10
MIGUEL
7 ago 2023
·
Soggiorno di 3 notti
Great property, well-appointed rooms, gym, pool. The entire staff is absolutely amazing and committed, namely Carlos, Tiago and Rafael who made it a great stay.
Great property, well-appointed rooms, gym, pool. The entire staff is absolutely amazing and committed, namely Carlos, Tiago and Rafael who made it a great stay.
8
Paul
13 ott 2022
·
Soggiorno di 3 notti
Nice views from the rooms. Modern amenities and friendly attentive staff
Nice views from the rooms. Modern amenities and friendly attentive staff
10
Maria
1 lug 2022
·
Soggiorno di 1 notte
Check-in was seamless. They seat you and offer you welcome drinks. Parking is free with the options for valet or self-parking. We chose the rooms with terrace and views - this is the only way to go! The location’s amazing not to take advantage to wake up to the wonderful views. The facilities are great - i used the gym, indoor pool, sauna. There’s also an outdoor pool, good for a warm day. Shame we only stayed for 1 night, will definitely come back and stay longer.
Check-in was seamless. They seat you and offer you welcome drinks. Parking is free with the options for valet or self-parking. We chose the rooms with terrace and views - this is the only way to go! The location’s amazing not to take advantage to wake up to the wonderful views. The facilities are great - i used the gym, indoor pool, sauna. There’s also an outdoor pool, good for a warm day. Shame we only stayed for 1 night, will definitely come back and stay longer.
8
Brian
29 set 2025
·
Soggiorno di 2 notti
A nice property and very quiet at night.
A nice property and very quiet at night.
6
Anji
27 ago 2024
·
Soggiorno di 1 notte
Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.
Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.
8
Emanuel
14 ago 2022
·
Soggiorno di 1 notte
Nice hotel with big room, good service and good breakfast. The surroundings are not very interesting and the Douro river is quite far.
Nice hotel with big room, good service and good breakfast. The surroundings are not very interesting and the Douro river is quite far.
10
Silvana Borges da
24 ott 2023
·
Local retirado mas excelente, a vista do vale é espetacular, restaurante maravilhoso, café da manhã muito bom com produtos frescos, quartos modernos e bem equipados, atendimento atencioso, enfim, uma experiência a repetir!
Local retirado mas excelente, a vista do vale é espetacular, restaurante maravilhoso, café da manhã muito bom com produtos frescos, quartos modernos e bem equipados, atendimento atencioso, enfim, uma experiência a repetir!
10
Laura
28 mar 2024
·
Soggiorno di 1 notte
Great stay! Wonderfully friendly & professional staff. Amazing views of the valley!
Great stay! Wonderfully friendly & professional staff. Amazing views of the valley!
8
Ronald
13 ott 2023
·
Soggiorno di 4 notti
Good property with beautiful rooms that offer views of the surrounding vineyards. A little remote in terms of activities outside of the hotel. Food at the hotel restaurant was good but the menu was somewhat limited.
Good property with beautiful rooms that offer views of the surrounding vineyards. A little remote in terms of activities outside of the hotel. Food at the hotel restaurant was good but the menu was somewhat limited.
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Servizio
Il personale è spesso descritto come cordiale e attento, soprattutto al ristorante. Il servizio generale è incoerente, con carenza di personale, risposte lente, disorganizzazione e segnalazioni di problemi di comunicazione prima dell'arrivo o con le fatture.
Recensioni degli ospiti correlate
8
Elaine
21 ott 2025
·
Soggiorno di 1 notte
SPA感覺放鬆👍職員很友善，酒店經理很好，盡量配合客人需求，令客人感覺安心舒適。 餐廳只有提供早餐及晚餐，質素做得很好，食物好味道，餐廳職員也很用心和友善對待客人。
SPA感覺放鬆👍職員很友善，酒店經理很好，盡量配合客人需求，令客人感覺安心舒適。 餐廳只有提供早餐及晚餐，質素做得很好，食物好味道，餐廳職員也很用心和友善對待客人。
6
Neela
15 set 2023
·
Soggiorno di 2 notti
NOT a 5 star hotel by a long shot but has a gorgeous view. Here are some findings from our stay: Parking has no elevator (drop your bags at reception before parking if you have large luggage). No robes/slippers provided (isn’t this standard in a 5 star hotel?!). You need a swim cap to use the indoor pool. There are no refreshment services at the outdoor pool. No do not disturb signs for the room door. No coffee or tea facilities in room. Offer no wine experiences (as per website) - don’t be fooled, they have none and no partnerships. You need to arrange them yourself and have to drive yourself everywhere (they are not located close to any) - considering they call themselves a wine and spa hotel … very disappointing! They are clearly understaffed so some bar staff you’ll also notice are plating your dinner too. Small and limited wine menu and very limited restaurant menu (items frequently run out). One-way doors to the balcony by the restaurant (we got locked out and had to knock on the window for another guest to let us back in). The restaurant staff are amazing, our waiter was so attentive and his english was excellent. So too was our check-in and check-out staff. All in all, wouldn’t stay here again. Definitely not a 5* as they advise, more like a 3*. Not bad but wouldn’t recommend.
NOT a 5 star hotel by a long shot but has a gorgeous view. Here are some findings from our stay: Parking has no elevator (drop your bags at reception before parking if you have large luggage). No robes/slippers provided (isn’t this standard in a 5 star hotel?!). You need a swim cap to use the indoor pool. There are no refreshment services at the outdoor pool. No do not disturb signs for the room door. No coffee or tea facilities in room. Offer no wine experiences (as per website) - don’t be fooled, they have none and no partnerships. You need to arrange them yourself and have to drive yourself everywhere (they are not located close to any) - considering they call themselves a wine and spa hotel … very disappointing! They are clearly understaffed so some bar staff you’ll also notice are plating your dinner too. Small and limited wine menu and very limited restaurant menu (items frequently run out). One-way doors to the balcony by the restaurant (we got locked out and had to knock on the window for another guest to let us back in). The restaurant staff are amazing, our waiter was so attentive and his english was excellent. So too was our check-in and check-out staff. All in all, wouldn’t stay here again. Definitely not a 5* as they advise, more like a 3*. Not bad but wouldn’t recommend.
10
MIGUEL
7 ago 2023
·
Soggiorno di 3 notti
Great property, well-appointed rooms, gym, pool. The entire staff is absolutely amazing and committed, namely Carlos, Tiago and Rafael who made it a great stay.
Great property, well-appointed rooms, gym, pool. The entire staff is absolutely amazing and committed, namely Carlos, Tiago and Rafael who made it a great stay.
2
Goncalo
10 set 2025
·
Soggiorno di 4 notti
Atenção Quem quer que esteja a pensar ficar hospedado neste hotel, por favor não o faça! Qualquer ponto positivo que possa eventualmente existir, não supera todos os pontos negativos.Não existe staff, fizemos check in ao fim de largos minutos e foi o bar men que nos atendeu. Pequeno almoço muito fraco,só havia uma pessoa na área que fazia literalmente tudo: limpar mesas, reposição, cozinhava… uma moça por sinal muito simpática e que mesmo a lutar para conseguir manter alguma organização ( impossível) mantinha um sorriso e simpatia. Elevador avariado durante dias. Zona de spa e piscina sem supervisão alguma, não vimos ninguém do staff nestas zonas nos 4 dias que ficamos hospedados. Piscina e áreas circundantes muito sujas e sem manutenção. Dentro do banho turco o cheiro era muito mau. Ficamos numa suíte com boas áreas, no entanto o ar condicionado era insuficiente, dormimos de portas abertas. Não havia toalhas para todos. Ao segundo dia acabou o gel de duche o qual não foi mais reposto. Toalhas da piscina manchada de lixívia e rotas. Nódoas também de lixívia na carpete dos corredores. Podia continuar a descrever muito mais… resumindo: não existe manutenção. Nem sei como continua a funcionar já para não falar de estar qualificado como sendo um hotel de 5 estrelas….
Atenção Quem quer que esteja a pensar ficar hospedado neste hotel, por favor não o faça! Qualquer ponto positivo que possa eventualmente existir, não supera todos os pontos negativos.Não existe staff, fizemos check in ao fim de largos minutos e foi o bar men que nos atendeu. Pequeno almoço muito fraco,só havia uma pessoa na área que fazia literalmente tudo: limpar mesas, reposição, cozinhava… uma moça por sinal muito simpática e que mesmo a lutar para conseguir manter alguma organização ( impossível) mantinha um sorriso e simpatia. Elevador avariado durante dias. Zona de spa e piscina sem supervisão alguma, não vimos ninguém do staff nestas zonas nos 4 dias que ficamos hospedados. Piscina e áreas circundantes muito sujas e sem manutenção. Dentro do banho turco o cheiro era muito mau. Ficamos numa suíte com boas áreas, no entanto o ar condicionado era insuficiente, dormimos de portas abertas. Não havia toalhas para todos. Ao segundo dia acabou o gel de duche o qual não foi mais reposto. Toalhas da piscina manchada de lixívia e rotas. Nódoas também de lixívia na carpete dos corredores. Podia continuar a descrever muito mais… resumindo: não existe manutenção. Nem sei como continua a funcionar já para não falar de estar qualificado como sendo um hotel de 5 estrelas….
8
Ariane
12 ago 2023
·
Soggiorno di 2 notti
Très bel hôtel. Les chambres avec vue sur les vignes sont magnifiques. Par contre, il manque de personnel et les employés ne communiquent pas vraiment entre eux. Nous avons achetés une demi pension (avec 2 repas inclus) mais ceux-ci nous ont été chargés. Nous avons dû le mentionner à chaque fois aux personnels, mais malgré tout, ils les ont ajoutés sur la facture. Heureusement, après discussion lors du check out, nous avons pu les retirer de la facture. Vérifier attentivement votre facture au départ si vous prenez la demie pension!!!!! De plus, personne nous a expliqué ce qui était inclus dans les repas « demi pension » et ils ne semblaient pas vraiment le savoir. Nous devions expliquer de nouveau notre forfait à chaque changement de personnel. Bref, c’était bien, mais jamais clair. Par contre, la piscine est très belle (même si petite pour le nombre de personnes) et le gym très complet pour un hôtel. La localisation de l’hôtel est également très bien pour visiter les vignobles (à 30 minutes de Peso da Régua et à 1h de Pinhão).
Très bel hôtel. Les chambres avec vue sur les vignes sont magnifiques. Par contre, il manque de personnel et les employés ne communiquent pas vraiment entre eux. Nous avons achetés une demi pension (avec 2 repas inclus) mais ceux-ci nous ont été chargés. Nous avons dû le mentionner à chaque fois aux personnels, mais malgré tout, ils les ont ajoutés sur la facture. Heureusement, après discussion lors du check out, nous avons pu les retirer de la facture. Vérifier attentivement votre facture au départ si vous prenez la demie pension!!!!! De plus, personne nous a expliqué ce qui était inclus dans les repas « demi pension » et ils ne semblaient pas vraiment le savoir. Nous devions expliquer de nouveau notre forfait à chaque changement de personnel. Bref, c’était bien, mais jamais clair. Par contre, la piscine est très belle (même si petite pour le nombre de personnes) et le gym très complet pour un hôtel. La localisation de l’hôtel est également très bien pour visiter les vignobles (à 30 minutes de Peso da Régua et à 1h de Pinhão).
6
Anji
27 ago 2024
·
Soggiorno di 1 notte
Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.
Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.
10
Paulo
9 lug 2024
·
Soggiorno di 1 notte
Staff mal organizado, check out demorou, e não sabiam se a reserva estava paga ou não etc..
Staff mal organizado, check out demorou, e não sabiam se a reserva estava paga ou não etc..
4
Alan
17 set 2023
·
Soggiorno di 2 notti
Prior to arriving 8 emails were not answered. Phone calls went unanswered, on one occasion when the phone was answered it was after 25 attempts. Lack of staff. For a Spa - lack of spa staff - who whilst competent lacked a smile. Pool and pool area needs a clean. Room service menus very limited. Room service exceptionally slow. Al in all explains the lack of guests.
Prior to arriving 8 emails were not answered. Phone calls went unanswered, on one occasion when the phone was answered it was after 25 attempts. Lack of staff. For a Spa - lack of spa staff - who whilst competent lacked a smile. Pool and pool area needs a clean. Room service menus very limited. Room service exceptionally slow. Al in all explains the lack of guests.
8
Maria Helena
29 ott 2025
·
Soggiorno di 2 notti
Clean rooms. Friendly staff.
Clean rooms. Friendly staff.
6
Natasha
21 ago 2023
·
Soggiorno di 3 notti
Service staff is nice but very slow. keep having to ask for items that should be standard in rooms of 5 star hotels eg room service menu, wine bottle opener, wine glasses which they never ended up bringing any even though I requested it 2 times. No robes or slippers in room. Spa fully booked for 3 days. I mean.. isn’t this a “wine and spa” hotel? Hotel is pretty and location is incredible but could do better at being clean. Elevators and elevator buttons are dirty, windows around property are dirty, gym equipment not cleaned (sweat marks and sticky equipment), they let many small children use the gym like a jungle gym when trying to work out, left dishes on tables, pool is nice but surrounding needs to be landscaped. Unfortunately not a true 5 star hotel but beautiful location and because hotel is new ish it still looks decent. Should be a 3.5 or 4 star based on amenities and service. Quite disappointing for the cost of it. Restaurant staff was nice and helpful. Just needs an overhaul in management.
Service staff is nice but very slow. keep having to ask for items that should be standard in rooms of 5 star hotels eg room service menu, wine bottle opener, wine glasses which they never ended up bringing any even though I requested it 2 times. No robes or slippers in room. Spa fully booked for 3 days. I mean.. isn’t this a “wine and spa” hotel? Hotel is pretty and location is incredible but could do better at being clean. Elevators and elevator buttons are dirty, windows around property are dirty, gym equipment not cleaned (sweat marks and sticky equipment), they let many small children use the gym like a jungle gym when trying to work out, left dishes on tables, pool is nice but surrounding needs to be landscaped. Unfortunately not a true 5 star hotel but beautiful location and because hotel is new ish it still looks decent. Should be a 3.5 or 4 star based on amenities and service. Quite disappointing for the cost of it. Restaurant staff was nice and helpful. Just needs an overhaul in management.
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Posizione
Posizione tranquilla con vista mozzafiato, ma l'hotel è isolato, con poche attività nelle vicinanze e molte cantine o il fiume raggiungibili in auto; un'auto o un autista sono utili.
Recensioni degli ospiti correlate
10
Maria
1 lug 2022
·
Soggiorno di 1 notte
Check-in was seamless. They seat you and offer you welcome drinks. Parking is free with the options for valet or self-parking. We chose the rooms with terrace and views - this is the only way to go! The location’s amazing not to take advantage to wake up to the wonderful views. The facilities are great - i used the gym, indoor pool, sauna. There’s also an outdoor pool, good for a warm day. Shame we only stayed for 1 night, will definitely come back and stay longer.
Check-in was seamless. They seat you and offer you welcome drinks. Parking is free with the options for valet or self-parking. We chose the rooms with terrace and views - this is the only way to go! The location’s amazing not to take advantage to wake up to the wonderful views. The facilities are great - i used the gym, indoor pool, sauna. There’s also an outdoor pool, good for a warm day. Shame we only stayed for 1 night, will definitely come back and stay longer.
8
Brian
29 set 2025
·
Soggiorno di 2 notti
A nice property and very quiet at night.
A nice property and very quiet at night.
10
Fatima
30 apr 2023
·
Beautiful and quiet location. Staff was excellent. Restaurant was delicious. A bit far from most wineries in Douro Valley but enjoyed the peace and quiet and stunning views.
Beautiful and quiet location. Staff was excellent. Restaurant was delicious. A bit far from most wineries in Douro Valley but enjoyed the peace and quiet and stunning views.
10
Harold
7 giu 2025
·
Soggiorno di 2 notti
Staff at the hotel were superb.. I read some of the comments about five star hotel in previous reviews while the hotel itself may not be a five-star the staff and the service is easily five-star… I laugh at some of the comments…. if you want little slippers and matching housecoat, look like a prince and princess, then go to Palace… the meals were suburban with the first class chef from Brazil… when I came to the restaurant bar you couldn’t want more for service and quality…. awesome place for a weekend getaway… so inconvenient to get to some of the winery for tastings, but make the best of it….
Staff at the hotel were superb.. I read some of the comments about five star hotel in previous reviews while the hotel itself may not be a five-star the staff and the service is easily five-star… I laugh at some of the comments…. if you want little slippers and matching housecoat, look like a prince and princess, then go to Palace… the meals were suburban with the first class chef from Brazil… when I came to the restaurant bar you couldn’t want more for service and quality…. awesome place for a weekend getaway… so inconvenient to get to some of the winery for tastings, but make the best of it….
8
Emanuel
14 ago 2022
·
Soggiorno di 1 notte
Nice hotel with big room, good service and good breakfast. The surroundings are not very interesting and the Douro river is quite far.
Nice hotel with big room, good service and good breakfast. The surroundings are not very interesting and the Douro river is quite far.
10
Silvana Borges da
24 ott 2023
·
Local retirado mas excelente, a vista do vale é espetacular, restaurante maravilhoso, café da manhã muito bom com produtos frescos, quartos modernos e bem equipados, atendimento atencioso, enfim, uma experiência a repetir!
Local retirado mas excelente, a vista do vale é espetacular, restaurante maravilhoso, café da manhã muito bom com produtos frescos, quartos modernos e bem equipados, atendimento atencioso, enfim, uma experiência a repetir!
10
Laura
28 mar 2024
·
Soggiorno di 1 notte
Great stay! Wonderfully friendly & professional staff. Amazing views of the valley!
Great stay! Wonderfully friendly & professional staff. Amazing views of the valley!
8
David
17 apr 2024
·
Soggiorno di 2 notti
We enjoyed our stay here, and they arranged a wonderful day of wine tasting and a cooking class for us. The things we did not like, though, were that the gym in the basement was very warm, and also the outdoor pool was not open, even though it was quite hot out. The breakfast was nice. There is not much to do in the immediate area, so you would want to have a car, or a driver arranged for your time there. We did not use any of the spa services. They have bikes to use, but we did not inquire about where you would take them.
We enjoyed our stay here, and they arranged a wonderful day of wine tasting and a cooking class for us. The things we did not like, though, were that the gym in the basement was very warm, and also the outdoor pool was not open, even though it was quite hot out. The breakfast was nice. There is not much to do in the immediate area, so you would want to have a car, or a driver arranged for your time there. We did not use any of the spa services. They have bikes to use, but we did not inquire about where you would take them.
8
Ronald
13 ott 2023
·
Soggiorno di 4 notti
Good property with beautiful rooms that offer views of the surrounding vineyards. A little remote in terms of activities outside of the hotel. Food at the hotel restaurant was good but the menu was somewhat limited.
Good property with beautiful rooms that offer views of the surrounding vineyards. A little remote in terms of activities outside of the hotel. Food at the hotel restaurant was good but the menu was somewhat limited.
8
Samantha
22 mar 2023
·
Soggiorno di 1 notte
The restaurant menu is very limited. The hotel surely was away from everything else . The service at the restaurant was impeccable I must say . But it is a great get away from all the hustle and bustle . The drive up to the hotel was beautiful . Would recommend to drive during the daylight hours .
The restaurant menu is very limited. The hotel surely was away from everything else . The service at the restaurant was impeccable I must say . But it is a great get away from all the hustle and bustle . The drive up to the hotel was beautiful . Would recommend to drive during the daylight hours .
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Ristorazione
Il cibo è generalmente buono e la colazione piacevole, con un servizio attento al ristorante. I menu e la carta dei vini possono essere limitati, alcuni piatti esauriscono rapidamente, il servizio in camera è limitato e lento e il pranzo non è sempre disponibile.
Recensioni degli ospiti correlate
8
Elaine
21 ott 2025
·
Soggiorno di 1 notte
SPA感覺放鬆👍職員很友善，酒店經理很好，盡量配合客人需求，令客人感覺安心舒適。 餐廳只有提供早餐及晚餐，質素做得很好，食物好味道，餐廳職員也很用心和友善對待客人。
SPA感覺放鬆👍職員很友善，酒店經理很好，盡量配合客人需求，令客人感覺安心舒適。 餐廳只有提供早餐及晚餐，質素做得很好，食物好味道，餐廳職員也很用心和友善對待客人。
6
MANUELA
19 ago 2024
·
Soggiorno di 2 notti
Déçue de l’hôtel, de son environnement, piscine qui donne directement sur le parking, la poussière est au rdv dans la chambre et également dans les parties communes, idem pour la moquette du couloir des chambres les miettes sont restées au sol 3 jours, literie de qualité,le personnel est très agréable, le petit déjeuner est sans plus, pas de jus d’orange naturel, le restaurant est correct, cela reste un bon rapport qualité prix
Déçue de l’hôtel, de son environnement, piscine qui donne directement sur le parking, la poussière est au rdv dans la chambre et également dans les parties communes, idem pour la moquette du couloir des chambres les miettes sont restées au sol 3 jours, literie de qualité,le personnel est très agréable, le petit déjeuner est sans plus, pas de jus d’orange naturel, le restaurant est correct, cela reste un bon rapport qualité prix
6
Neela
15 set 2023
·
Soggiorno di 2 notti
NOT a 5 star hotel by a long shot but has a gorgeous view. Here are some findings from our stay: Parking has no elevator (drop your bags at reception before parking if you have large luggage). No robes/slippers provided (isn’t this standard in a 5 star hotel?!). You need a swim cap to use the indoor pool. There are no refreshment services at the outdoor pool. No do not disturb signs for the room door. No coffee or tea facilities in room. Offer no wine experiences (as per website) - don’t be fooled, they have none and no partnerships. You need to arrange them yourself and have to drive yourself everywhere (they are not located close to any) - considering they call themselves a wine and spa hotel … very disappointing! They are clearly understaffed so some bar staff you’ll also notice are plating your dinner too. Small and limited wine menu and very limited restaurant menu (items frequently run out). One-way doors to the balcony by the restaurant (we got locked out and had to knock on the window for another guest to let us back in). The restaurant staff are amazing, our waiter was so attentive and his english was excellent. So too was our check-in and check-out staff. All in all, wouldn’t stay here again. Definitely not a 5* as they advise, more like a 3*. Not bad but wouldn’t recommend.
NOT a 5 star hotel by a long shot but has a gorgeous view. Here are some findings from our stay: Parking has no elevator (drop your bags at reception before parking if you have large luggage). No robes/slippers provided (isn’t this standard in a 5 star hotel?!). You need a swim cap to use the indoor pool. There are no refreshment services at the outdoor pool. No do not disturb signs for the room door. No coffee or tea facilities in room. Offer no wine experiences (as per website) - don’t be fooled, they have none and no partnerships. You need to arrange them yourself and have to drive yourself everywhere (they are not located close to any) - considering they call themselves a wine and spa hotel … very disappointing! They are clearly understaffed so some bar staff you’ll also notice are plating your dinner too. Small and limited wine menu and very limited restaurant menu (items frequently run out). One-way doors to the balcony by the restaurant (we got locked out and had to knock on the window for another guest to let us back in). The restaurant staff are amazing, our waiter was so attentive and his english was excellent. So too was our check-in and check-out staff. All in all, wouldn’t stay here again. Definitely not a 5* as they advise, more like a 3*. Not bad but wouldn’t recommend.
10
Fatima
30 apr 2023
·
Beautiful and quiet location. Staff was excellent. Restaurant was delicious. A bit far from most wineries in Douro Valley but enjoyed the peace and quiet and stunning views.
Beautiful and quiet location. Staff was excellent. Restaurant was delicious. A bit far from most wineries in Douro Valley but enjoyed the peace and quiet and stunning views.
10
Harold
7 giu 2025
·
Soggiorno di 2 notti
Staff at the hotel were superb.. I read some of the comments about five star hotel in previous reviews while the hotel itself may not be a five-star the staff and the service is easily five-star… I laugh at some of the comments…. if you want little slippers and matching housecoat, look like a prince and princess, then go to Palace… the meals were suburban with the first class chef from Brazil… when I came to the restaurant bar you couldn’t want more for service and quality…. awesome place for a weekend getaway… so inconvenient to get to some of the winery for tastings, but make the best of it….
Staff at the hotel were superb.. I read some of the comments about five star hotel in previous reviews while the hotel itself may not be a five-star the staff and the service is easily five-star… I laugh at some of the comments…. if you want little slippers and matching housecoat, look like a prince and princess, then go to Palace… the meals were suburban with the first class chef from Brazil… when I came to the restaurant bar you couldn’t want more for service and quality…. awesome place for a weekend getaway… so inconvenient to get to some of the winery for tastings, but make the best of it….
8
Elaine
19 ott 2025
·
Soggiorno di 1 notte
職員很友善，盡量配合客人要求，令客人感覺舒服，在酒店輕鬆地休息，觀景也很好，酒店餐廳很好，晚餐及早餐也做得好吃，要留意是這裡沒有午餐提供
職員很友善，盡量配合客人要求，令客人感覺舒服，在酒店輕鬆地休息，觀景也很好，酒店餐廳很好，晚餐及早餐也做得好吃，要留意是這裡沒有午餐提供
10
Luzius
7 mag 2025
·
Soggiorno di 5 notti
Sehr schönes Hotel in einem traumhaften Garten. Gutes Restaurant, schönes Bad/Hallenbad. Gute Lage, nahe von Porto
Sehr schönes Hotel in einem traumhaften Garten. Gutes Restaurant, schönes Bad/Hallenbad. Gute Lage, nahe von Porto
8
Ronald
13 ott 2023
·
Soggiorno di 4 notti
Good property with beautiful rooms that offer views of the surrounding vineyards. A little remote in terms of activities outside of the hotel. Food at the hotel restaurant was good but the menu was somewhat limited.
Good property with beautiful rooms that offer views of the surrounding vineyards. A little remote in terms of activities outside of the hotel. Food at the hotel restaurant was good but the menu was somewhat limited.
4
Alan
17 set 2023
·
Soggiorno di 2 notti
Prior to arriving 8 emails were not answered. Phone calls went unanswered, on one occasion when the phone was answered it was after 25 attempts. Lack of staff. For a Spa - lack of spa staff - who whilst competent lacked a smile. Pool and pool area needs a clean. Room service menus very limited. Room service exceptionally slow. Al in all explains the lack of guests.
Prior to arriving 8 emails were not answered. Phone calls went unanswered, on one occasion when the phone was answered it was after 25 attempts. Lack of staff. For a Spa - lack of spa staff - who whilst competent lacked a smile. Pool and pool area needs a clean. Room service menus very limited. Room service exceptionally slow. Al in all explains the lack of guests.
8
Samantha
22 mar 2023
·
Soggiorno di 1 notte
The restaurant menu is very limited. The hotel surely was away from everything else . The service at the restaurant was impeccable I must say . But it is a great get away from all the hustle and bustle . The drive up to the hotel was beautiful . Would recommend to drive during the daylight hours .
The restaurant menu is very limited. The hotel surely was away from everything else . The service at the restaurant was impeccable I must say . But it is a great get away from all the hustle and bustle . The drive up to the hotel was beautiful . Would recommend to drive during the daylight hours .
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10
Geovani
3 settimane fa
·
Soggiorno di 2 notti
Hotel com quarto muito limpo, confortável e espaçoso. Proposta da casa de banho excelente com vaso sanitário, chuveiro e pia de higiene separados.
Hotel com quarto muito limpo, confortável e espaçoso. Proposta da casa de banho excelente com vaso sanitário, chuveiro e pia de higiene separados.
6
Jess
3 settimane fa
·
Soggiorno di 2 notti
They Only have 1 restaurant and it is not gourmet at all. Actually pretty bad. The gym was bad bad bad.
They Only have 1 restaurant and it is not gourmet at all. Actually pretty bad. The gym was bad bad bad.
10
Carlos
9 ago 2026
·
Soggiorno di 1 notte
Hotel e piscina com vistas espectaculares
Hotel e piscina com vistas espectaculares
10
Kevin
7 ago 2026
·
Soggiorno di 8 notti
Great views, pool and spa amenities. Fantastic breakfast. Great staff!
Great views, pool and spa amenities. Fantastic breakfast. Great staff!
6
David
6 ago 2026
·
Soggiorno di 5 notti
Hotels.com sa 4 restauranger, det fanns 1, och inte alls med samma utbud som angavs. Vi fann inget vegetariskt så väldigt glada att vi hade hyrbil Och kunde äta på annan plats. Frukosten var bra, personalen trevlig. Poolerna kunde vara renare dock. Kändes som de tappat lite sedan de höll 5 stjärnigt klass. Men ändå fint, prisvärt och barnen är nöjda 🙂
Hotels.com sa 4 restauranger, det fanns 1, och inte alls med samma utbud som angavs. Vi fann inget vegetariskt så väldigt glada att vi hade hyrbil Och kunde äta på annan plats. Frukosten var bra, personalen trevlig. Poolerna kunde vara renare dock. Kändes som de tappat lite sedan de höll 5 stjärnigt klass. Men ändå fint, prisvärt och barnen är nöjda 🙂
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-10-10: 220.58073822631837USD
- 2026-10-11: 145.6849668991089USD
- 2026-10-12: 184.10204642486573USD
- 2026-10-13: 144.4952977371216USD
- 2026-10-14: 146.26833112335206USD
- 2026-10-15: 143.56375433807375USD
- 2026-10-16: 149.82862045440675USD
- 2026-10-17: 153.69199387664796USD
- 2026-10-18: 141.71327467575074USD
- 2026-10-19: 168.34883624572754USD
- 2026-10-20: 165.73538982086183USD
- 2026-10-21: NO DATA
- 2026-10-22: 130.54513020095825USD
- 2026-10-23: 139.39157874069215USD
- 2026-10-24: 143.31444074935914USD
- 2026-10-25: 142.77404335327148USD
- 2026-10-26: 131.52584570312501USD
- 2026-10-27: 138.78859866790773USD
- 2026-10-28: 141.72327491226199USD
- 2026-10-29: 131.52584570312501USD
- 2026-10-30: 149.74605439910889USD
- 2026-10-31: 144.2498218460083USD
- 2026-11-01: 134.14775386657715USD
- 2026-11-02: NO DATA
- 2026-11-03: NO DATA
- 2026-11-04: 141.74285657196046USD
- 2026-11-05: 123.68013023300172USD
- 2026-11-06: 133.842011592865USD
- 2026-11-07: 127.60299224166872USD
- 2026-11-08: 124.19050127792359USD
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: 129.62654437332154USD
- 2026-11-12: 129.84461790695192USD
- 2026-11-13: 129.59444104995728USD
- 2026-11-14: 128.58369919662476USD
- 2026-11-15: 129.84461790695192USD
- 2026-11-16: 125.28129630661012USD
- 2026-11-17: 129.84461790695192USD
- 2026-11-18: NO DATA
- 2026-11-19: NO DATA
- 2026-11-20: 129.46434395599366USD
- 2026-11-21: 137.96053634872436USD
- 2026-11-22: 125.28129630661012USD
- 2026-11-23: 127.26555691070557USD
- 2026-11-24: 127.25273609466554USD
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: 133.7674799156189USD
- 2026-11-28: 138.86119012832643USD
- 2026-11-29: 125.28129630661012USD
- 2026-11-30: 126.29202961273194USD
- 2026-12-01: 129.46434395599366USD
- 2026-12-02: 120.01746241226198USD
- 2026-12-03: 120.17757731018067USD
- 2026-12-04: 123.79020975952149USD
- 2026-12-05: 130.52014670410156USD
- 2026-12-06: 123.79020975952149USD
- 2026-12-07: 120.01746241226198USD
- 2026-12-08: 117.49562499160767USD
- 2026-12-09: 108.56911472930909USD
- 2026-12-10: 112.20176474609376USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- La struttura è dotata di un rilevatore di monossido di carbonio, un estintore antincendio, un rilevatore di fumo e un sistema di sicurezza
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- La piscina stagionale resterà aperta da maggio a ottobre.
- Piscina accessibile 24 ore su 24
- Si richiede la prenotazione per i tee-time per il golf, i massaggi e i trattamenti spa. Le prenotazioni possono essere effettuate contattando un hotel prima dell’arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- Sono disponibili il check-in senza contatti e il check-out senza contatti.
- Costo colazione continentale: 35 EUR a persona (importo approssimativo).
- Il check-in anticipato è a pagamento e soggetto a disponibilità
- Letto aggiuntivo: 50.0 EUR a notte
- Cena disponibile: 50 EUR
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Servizio in camera
Parcheggio valet
Informazioni generali
Servizio in camera
Ristorante
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Trattamenti corpo
Trattamenti viso
Bar della piscina
Area/Tavoli da picnic
Colazione in camera
Disponibilità camere anallergiche
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio valet
Parcheggio gratuito
Stazione di ricarica per auto elettriche
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito
Servizi
Lavanderia a secco
Servizio di pulizia
Servizio banchetti
Cassetta di sicurezza
Noleggio biciclette
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Lockers Available
Attività
Piscina
Ciclismo
Passeggiate
Piscina coperta
Piscina scoperta
Piscina scoperta riscaldata
Musica dal vivo
Bicycle Tour Information
Pool (Indoor)
Mobili da esterno
Pool (Seasonal Outdoor)
Terrazza
Fitness Center (nearby)