Suburban Studios Williamsburg Central

Everything was good and had a good stay

Worst stay in years. Not going to return. Not even close to quality of rental cost. Pool: closed Service: friendly but slow, marginally helpful in communicating the problems; allowed 3:30 check-in after 20 minute wait Cleanliness: multiple cockroaches crawling around; feet "stuck" to floor Comfort: sheets only, no bedspread; lumpy pillows; nice refrigerator; electrical arcs in microwave; great instant coffee; no breakfast or snacks; convenient location Condition: loose toilet seat; trouble closing / locking sliding door; ice machine inoperative Eco-Friendly: no evidence of recycle containers anywhere

Cons - We felt like there was a bait and switch. Online such a beautiful and clean room but when you get there the many of the rooms do not look like the picture and those that do are not clean & still rundown looking. The rooms with a stovetop have NO pots or pans (this should be mentioned). The sheets and towels are paper thin and vents are dirty so you are getting that dirt blown into the air. There is no longer breakfast service there. Pros - The front desk staff were very pleasant and accommodating.

Overall it was fine. We did not get the updated version you see in the pictures. They are still doing upgrades in the lobby when you walk in. Nice staff. The people around the hotel are a bit sketchy. Just people walking up and down the halls. We only stay at Marriott’s so this was a super last minute & affordable option. For a Friday night it was pretty calm and quiet. Clearly people still smoke on property when it is a smoke free place… We were hardly in the room so it was fine for a quick one night stay.

Trash in stairwell, overflowing outdoor trash bins, no working elevator. No housekeeping and when we went to the front desk to ask for towels we were told there were none available and that housekeeping had left for the day and locked everything. The manager eventually came with towels after 8pm. The dog in the next room barked all night, both nights. We complained but nothing was done. We asked for a different room but were told that there were no other rooms available. We will never stay here again.