韋恩凱藝飯店 - 費爾菲爾德區

Not sure why it's called Quality Inn if there is no quality about anything. Pictures are deceiving and probably taken when they just opened up because location is run down. Cleanliness is not their top priority. Room was not presentable. Construction in the bathroom was not finished and I had a poorly patched up ceiling. No shower curtain or shower doors. Room numbers were taped with blue painters tape on the glass door. Very poor lighting in the room. Bed felt loose and not secured. There was probably 5 working TV channels. Pool was closed as every other hotel pool in New Jersey. Did not go over the whole room but absolutely not pleased with the stay.

The queen room was nice and spacious for my staying there one night. Pool was closed, parking was easy!

No breakfast included, more like a motel with rooms facing courtyard pool. I like my room being closest to the parking lot for easy in and out. Gym is an old room with a couple machines in it. Pool was very pretty and well maintained with a patio reserved for smokers. I enjoyed dinner on the patio until someone came over to smoke. Wendy's is right down the street. The rooms need some updating. Curtains are old and falling off, furniture out dated and office chair was peeling apart. Lamp lightbulb was out, was told someone would come to change it, but no one ever came Bathroom basic, but functional with shampoos, soaps and lotions on the wall. The bed was very comfortable and I slept very well. Would have been better if they had a continental breakfast as the lobby is set up for it, but the price was right

There was a vape on the floor from previous guests, the smoke detector was pulled off the wall (wires hanging out of the wall), and the pool was closed for maintenance, which wasn't mentioned on the booking site

After bringing all our belongings to our designated room, the key didn’t work. Then they switched our room all the way on the opposite side of where we brought all of our belongings to an ok room. We didn’t feel Comfortable showering without slippers because the condition if the tub. Then we had to leave to purchase breakfast because it was falsely advertised that free breakfast would be served. The pool was great for the kids but the chairs were dirty. This hotel Is outdated and can use a few upgrades. The best part was the kids enjoying the pool.

The pool was not open so we didn’t stay, the front desk person was very helpful on canceling the reservation .

Yes, parking was excellent. Staff is always friendly and helpful. Room was clean & neat. The only thing I had an issue with was there was no chain lock on the door. Maintenance man said he would come fix it in the morning.

The hotel is under going renovation so no breakfast. They haven’t open the pool since they have no license to operate. The maid was having issues giving us towels. It seemed as if the bed had the same sheets since they looked dirty.

The pool was under construction (which they could’ve mentioned online), otherwise I wouldn’t have booked. And there were ants everywhere in the room

Only thing is that the pool wasn't open. On a 100 degree day

Roaches and filth

Literally the worst place I’ve ever stayed. I understand it is cheap place, but the room is full of bugs and smells terrible. We couldn’t stay there and had to sleep in the car. Please don’t stay there, pay more and stay anywhere else or in your car

This place was gross I checked in and got to the room and left. I have pictures and videos Cigarettes left in the room tp on the floor pic broken no remote chairs stained bed stained on all levels it was so gross I left right after I took the pics

The hotel was full of bed bugs I came with my 3 kids and they all started itching and they gave me another room and it had bed bugs also they sent me 2 miles away to another hotel that hotel gave me a room and there was people in there they gave me another room and it had bed bugs and spiders I would never stay here I had to drive back to Boston at 3 in the morning the rooms look under the bed there was bottles of sprite

The room was dirty hair everywhere and a used condom wrapper of n the floor when I asked for another room they said they were booked full and would send someone to clean it after they fixed the pool I ended up cleaning my own room and the pool did not work nor did the tv in the room the ac barely cooled the room even at night I would not recommend this hotel to anyone

Very very dirty Dirty floors dirty bathroom dirty doors went to the front desk and asked if they can clean the floors nobody did and I stayed there for 4 nights nobody cleaned the floors

I had an extremely disappointing stay at this hotel. From the moment I arrived, it was clear that cleanliness and guest comfort were not priorities. The room was dirty, with stained sheets, a musty odor, and poorly maintained furniture. The bathroom was even worse—mold in the shower, grime on the sink, and a lack of basic toiletries. The staff was unhelpful and dismissive when I raised concerns, offering no solutions or apology. Noise throughout the night made it impossible to get any rest, and the overall atmosphere of the property felt neglected and unsafe. For the price I paid, I expected at least the basics of hospitality—cleanliness, respect, and security—but unfortunately, none were met. I would strongly recommend avoiding this hotel and booking elsewhere.

Terrible room with too many bugs, dirty bathroom, broken doors, sticky floor, bad smell. This Motel should be out of service.

Absolutely disgusting.... Period... GROSS. They should be ashamed!

Dirty rooms, gave me a room someone was already in sheets were a mess and look like someone was recently occupying the room. Roaches on the bed sheets.

The tv is not working. So you in room whith no tv.

Staff was very nice. But rooms are very outdated and bathroom had mold in shower area

Location on route 46. Next to a really good restaurant but a lot of seedy guests very very loud music late in tje night . Also the light foxtures didnt woek well and nkt enough lighting

No Wi-Fi working.

Rented room with jacuzzi tub. As son as I walked through the door got a whiff of an odor. Not pleasant. All the mirrors were dirty and the tub was filthy. Requested a room change. Changed to a somewhat better room. All looked good until I looked at the blanket. Looked used had what looked to be a wet spot as well as strands of hair in that exact spot. Was supposed to stay for two night but I checked out the following day. Very unhappy with my stay because lack of cleanliness all around, as well as the place is out dated and seems to be falling apart slowly. For how everything was the price should be half of what they charge until the renovate the property completely. I do not recommend this hotel unless you have no other choice.

Everytime I stay there, there’s an issue this time my tv didn’t work sooo all night I had to be in a room with no tv, called the front desk they said they’d sent someone never did. Last time it took them all day to fix my toilet and then the front desk had the nerve to ask me if they gave me a plunger if I’d plunge the toilet after 7 hours they finally moved me to a new room.

Tv wasn’t working very inconvenient when looking for a night of gateway , rust in the bathtub , thin walls ( could hear the room the next door all activity) & random knocking around 5am which woke us up

Room was clean but needed an upgrade. It felt like an old motel that you enter from the parking lot. The room curtain would not close all the way, and there was a little space that people could see him into from the walkway outside

I should have walked out the door when there person in front of me was complaining that their toilet was broken and the receptionest offered to give them a plunger. We had no hot water in the shower. First they did not believe us. Then when they looked themselves they said it would be taken care of. The next morning when nothing had been done, we were told that the receptionist never told the day person. The repair person was coming at 8 am. At 9 am nothing had been done. Since there was no breakfast service, we left very disappointed in our stay. This motel should lose its "Quality Inn".

1. Pool is under construction (it looks super beautiful and inviting and no signs of construction but beware). 2. Breakfast is underconstruction (again it doesn't look it but that's what the sign says). 3. The upstairs railing is falling apart and didn't look safe. 4. Everyone was outside smoking and it STUNK!!! 5. The bathtub water couldn't fully be shut off and ran the whole time 6. The tv didn't work 7. The room needed a good sweeping But the beds smelled and looked freshly made. No bedbugs in my room and no roaches.

Staff are very rude.

To begin the service was terrible. They tried to reduce the bed size that i ordered and then put me in a room that the television had no cable. Although it was listed as an amenity. The associates were still in training so there supposedly wasnt a manager on the clock to handle my situation. The associate was abrasive and argumentative about giving any other accommodations. They insisted that i contact Hotels.com, and due to it being the wee hours of the morning i continued my stay and left before checkout.

This was the worst hotel experience I ever had. These people should not be in the hospitality business. We got there very late at night and we were tired after a long trip. The room was already in a terrible shape, seemed like never cleaned. We decided to leave in the morning and I reached out to Hotels.com for help. I was told that they would give it a good clean. I talked to the lady at the front desk. She came with me to the room and I showed her exactly what needed to be cleaned. We left for the day and returned around 7 pm. Absolutely nothing was done. There was another lady at the front desk. She called the lady from the morning and we were told the maintenance forgot to do it. They said we had no choice and there was nobody there to clean. I asked for the manager. The manager came to the room with me and I showed him the entire situation. He offered to replace the towels and bed sheets which I agreed on. He took the towels and came back telling us they in fact organized the room and we made it look that way, accusing us of lying and then he left. That is when we decided to leave. These are horrible people with no professionalism at all. Please read other reviews as well. I ask hotels.com to remove this hotel completely.

Happy with our stay here staff very helpfull

The customer service was terrible..room not clean at all just horrible

Planned a last minute trip. The hotel is in a good area. You have multiple options for food and entertainment. Overall my stay was good. The only two complaints I have are as followed: - we literally did not bother the front desk, but once and it was because the door to our room would not open. We struggled and I decided to head to the front desk and ask for a new key thinking that was the issue. Anyways came back and the door would still not open. I sent my son back to the front desk. A few minutes later the young lady comes towards my room with a nasty attitude. She doesn’t say anything to me and proceeds to open the door and then walks away. The rest of the staff made up for her nasty attitude. -my other issue was that we developed a rash. I’m not sure if it’s the detergent they use in or if it was something else. But we developed this rash all over our bodies. Super itchy. We had to buy anti itch cream to help. Otherwise our stay was good. Thank you to the cleaning ladies who were amazing and polite!

The property was not at all I what I expected. My room keys did not work and the door was dead. Someone had to come let me in every time I needed to get in. Desk worker told me it’s my responsibility to keep asking someone to charge the door instead of him making priority to fix it. Wi-Fi did not work. I asked for clean sheets and towels and was forced to walk all the way to the laundry room instead of them being brought to me. Would not recommend this property.

Staff was friendly. The room was clean

No breakfast served at all, the hotel is misleading-ITS A MOTEL!!! Staff are never around and they require you to turn in your used towels to the front desk before you get new ones. (Mind you there were 4 of us and they only gave 2 towels)

Needed a room for 1pm, had requested early check-in. Arrived and was told nothing was available when there were no more than 10 cars in the parking lot. Terrible customer service. Will never book here again.

Convenient location!

I LIKE IT WAS IN A QUIET AREA. EASY ACCESS TO SHOPPING CENTER.

No breakfast included, more like a motel with rooms facing courtyard pool. I like my room being closest to the parking lot for easy in and out. Gym is an old room with a couple machines in it. Pool was very pretty and well maintained with a patio reserved for smokers. I enjoyed dinner on the patio until someone came over to smoke. Wendy's is right down the street. The rooms need some updating. Curtains are old and falling off, furniture out dated and office chair was peeling apart. Lamp lightbulb was out, was told someone would come to change it, but no one ever came Bathroom basic, but functional with shampoos, soaps and lotions on the wall. The bed was very comfortable and I slept very well. Would have been better if they had a continental breakfast as the lobby is set up for it, but the price was right

Location on route 46. Next to a really good restaurant but a lot of seedy guests very very loud music late in tje night . Also the light foxtures didnt woek well and nkt enough lighting

Difficult to access hotel from 46 west.

Not bad really clean lots of construction material around. Pretty nice otherwise. Very limiled access inconvenient area limited transportation drive only not much around to eat very inconvenient area to drive.

Hotel is located in a good location.

The hotel was in Great location the food option in the area where close by. The room clean .the bad side microwave. was broken and the Hairdryer also broken

It was easily accessible from the bus line and Mall

the location was a bit hard to get too.

The handle on the commode for flushing was unattached making it difficult to flush the toilet. The breakfast was very bad as all offerings were carbohydrate in nature expect coffee, tea and water. The woman servicing the breakfast area (same person from a year ago) could not speak English, was rude and very inflexible when asked to provide more coffee or food items. She should be given training to better serve guests and the food options should be expanded and be fresh when served for the public

- Bad smells in the corridors - Limited breakfast, few options; there was no yogurt available, there was no coffee available - We had to request yogurt at the front desk, they brought very few and they soon ran out

No breakfasts that was supposed to be included, no towels and poor customer service at the front desk. The rooms smells terrible.

Toliet wouldn't flush, tv channels were not programed. Alarm clock was broken. Website and a sign located in the loby said there was breakfast included. But there was actually no breakfast both mornings we stayed. The floor was sticky and not washed. And the house keeper never came to give us more towels or to clean the room on our second day.

The worst breakfast and the lady who attends the dinning rooms has nothing of hospitality, she looks like really tires or upset about her job, very disappointing and we will never come back to that hotel

Booked because breakfast included. Arrived there no breakfast, under maintenance. No advise, no anything

Filthy everywhere except the lobby. Kitchen was closed for breakfast therefore no food. Cigarette and weed smoke everywhere. Rooms smell old and full of cigarette. Please do not stay here.

Upon arrival we were told there the pool was inaccessible due to maintenance. This hotel was chosen specifically because it had a pool and on site restaurant both of which were unavailable when we arrived. We were not informed of this prior to arrival.

Although it says that it includes breakfast, THERE WAS NO BREAKFAST THE 2 DAYS I STAY. In addition, the kitchen manager was very rude and only looked at her phone. Very bad attention. We paid for a service, no one was asking. They also did not do room service, nor did they change the towels. I would never stay here again, nor would I recommend it. 0 stars.

No breakfast served at all, the hotel is misleading-ITS A MOTEL!!! Staff are never around and they require you to turn in your used towels to the front desk before you get new ones. (Mind you there were 4 of us and they only gave 2 towels)