Hotel Roquetas El Palmeral by Pierre & Vacances

The room was comfortable and clean. We had a room overlooking the pool, which was lovely, but the downside to this was that we could hear the entertainment. However this did not spoil our stay as you need to expect these things when staying in a hotel. There are no English tv channels. We didn't have meals in the hotel so cannot comment on this, but we did buy a couple of drinks from the bar and I feel that the staff could do with some training on customer service. They treat you as though you are an inconvenience. One girl had just started scrolling through her phone when I appeared at the bar. She put her phone down clearly annoyed that I had interrupted her and didn't speak to me throughout the whole transaction, which made me feel very uncomfortable. The reception staff were very pleasant and welcoming though. Overall, our stay was very relaxing as the hotel was almost empty so we had the pool area to ourselves. Lots of places to eat and drink and the beach was a five minute walk away. The pool was closed the day after we arrived but we were only there for four nights so it didn't bother us.

Overall considering what we paid it was good if I had paid more I would have been disappointed. We were half board meals were repetitive and not alot of choice and cold.The staff did what they could not enough 2 in restaurant not asked for drinks the hotel wasnt busy so in peak times I dread to think.Animation staff kept people occupied round the pool would I stay here again no.

Nice clean and in a great area for kids

Excelente !!

Buenas, la experiencia a sido corta pero repetiremos. Mi opinión sobre las instalaciones es problema de los ascensores los consideramos insuficientes