Islawa Soy Local - Isla Privada

The hotel itself is beautiful and staff was very nice and organized within their capacity. Bungalows over the water are truly amazing! Administration, though, is another story. Our two night trip was shortened to one by them on the day of our reservation. They sent me a message an hour before we were supposed to be picked up from our hotel in Cartagena to be taken to islawa. They arranged a home for us to stay in that night in Cartagena. Our group was large (10 people plus 10 suitcases which we were very clear about beforehand) and the provided transportation was for half that many people and no suitcases, which we were actually charged for! The boat they provided to the island was also for half that many people, but at least this one was not charged to us. I think they are very understaffed and cannot provide the service they promise. They mean well and try to correct but just aren't capable of delivery.

Loved the peaceful, quiet vibe of the hotel - and the balcony overlooking the sea was wonderful

I loved everything about Soy Local Islawa and can’t wait to return!!

This is a beautiful, somehow new property surrounded by peace and quiet. I traveled with my family (5 adults) and we rented 2 rooms. My room initially had some odor issues with the sewer and hot water, but staff resolved it quickly once reported. Be aware that the property is very isolated—there’s nothing nearby—so you’ll need to adjust expectations. Management support and additional staff would be helpful, especially during peak season. The kitchen operates on a limited schedule, with dinner service closing by 8:30 pm, and some drinks or items were unavailable. While the staff are kind, the lack of management and resources was noticeable. We even shortened our stay by a day as options ran out. Although no credit was given (per policy), I understand. Future travelers should know: the views are amazing, but there are limitations. Thkyconsfeedbintacte?

When we got there the staff was attentive and courteous, but we had to wait like 20 minutes at the dock because the boat wasn’t there and people harrassed us for tips to take the bags out of the car. Then when we got to the hotel the check in was quick and easy, but the hotel didn’t put any clean towels to shower. And the bed sheets were dirty as well as the pillows, because the AC dripped dirty water on them. We asked for towels that same day but they didn’t have any clean, so we had to wait to the next day when the cleaning lady came by.