Charme Hotel Hancelot

Det får vores bedste anbefalinger. Det er gammelt og utroligt charmerende. Ja, standen kan godt være bedre nogle steder, men det vigtigste er, at den gamle, charmerende stil og bygningens historie bliver bevaret. Det er netop denne charme, der giver en ekstra oplevelse i sig selv, når man besøger Gent. Og mange besøger netop Gent for historien. Personalet er meget venlige og vil gerne gøre lidt ekstra for, at gæsten får en god oplevelse. Dette er ikke et ligegyldigt hotel, man glemmer – det er et historisk hotel, man husker. Så vores bedste anbefaling!

Rigtig god koncept dog er det ikke sjovt at gulvet knirker højt for hver bevægelser og alt kan høres fra etagen ovenpå

Staff were so kind and professional The room was very run down with mold in the bathroom that’s clearly there a long time

Quirky and Atmospheric Hotel Great location. Lots of character. Shabby,faded glory, but fun for a short trip. Male staff member upon arrival 5th March, offered perfunctory service, but the female staff member we met at breakfast on 5th was outstanding. Very engaging and clearly really cared. I watched her putting a lot of love into the breakfast presentation and was obviously proud of this as she asked how we'd enjoyed it as we checked out. She was very accommodating and this is the sort of service that makes people want to return. A couple of comments to note... yes, there is a broken mirror and light fixture in the bathroom, which judging from other reviews has been that way for a while. To be honest it sort of added to the ghost story feel of the place so wasn't concerned. I understand replacing a specific light fixture not easy to source , but the mirror was just a piece of glass did wonder why that was left as it was. We were handed a piece of paper upon arrival with some info, which stated we'd be offered a welcome drink upon arrival. When we enquired of this the curt reply from the male staff member was we stopped offering this 5 years ago and definately wouldn't offer to those booked on Hotels.com!! OK then! Why not update the info, its only a piece of printed paper! Hotel could be a gorgeous boutique hotel with some investment, but then I'm sure I could never afford to stay here! A like it as it is, but with a tiny bit more care to fix broken items etc

Charming, lovely, clean hotel room and nice breakfast buffet. Close to town, all in walking distance. Would come again.