Boutique Hotel Hancelot

Hotel pequeño y decoración muy antigua. Habitación amplia. Al tratarse de un palacio antiguo, no tiene ascensor. Excelente ubicación, cerca del centro pero con fácil acceso y salida de la ciudad. El personal muy amable

Hotel fantástico, habitaciones grandes y muy limpio todo. Servicio muy atento y amable. Desayuno buffet espectacular. Para repetir sin duda.

Propiedad descuidada… pareciera por fuera un edificio abandonado (con telarañas y folleteria saliéndose del buzón; la recámara muy deteriorada… la cama no confortable (colchón en extremo blando)… en fin. Debo reconocer que el desayuno muy bueno.

Es interesante hospedarse en una casa antigua habilitada como hotel, pero el grado de deterioro que esta tiene en las habitaciones es imperdonable, los pisos rechinan, tremendas fugas de agua en el baño y el sistema de TV imposible de manejar. El desayuno impecable en presentación y variedad

Don’t go there, they don't care! I really don't often post reviews, but I very often stays in hotels : 600 stays during the last 15 years, for business reasons. The receptionnist who checked me in, I guess a underpaid part time student, forgot to mention anything about the door code so when I came back at a very late (…) 9 pm, I couldn’t get in as the door was closed and no one answered to the ring bell. After 20 mn in the street, I could finally reach the contact phone number on the web site but what would have happened later or if no one answered? I politely complained about it orally and by email. Result: no excuse, no answer at all from the hotel. Then the room : old and for sure needs an extremely serious renovation as well as the windows and especially the bathroom. The light was extremely gloomy, I guess low consumption bulbs to spare few cents on electricity. The sound isolation is really bad. Then, the invoice for the local taxes. I asked the invoice to the initial receptionnist when I checked in, she said I would have it at check out. At check out, another I think underpaid student told me that they didn’t have any printer and couldn’t send an email (!) so I needed to send an email to ask for this invoice. I did that. Then I sent a reminder and then called to kindly ask for it. The person answered my phone and AGRESSIVELY told me I will have it. I received it after 5 days. As a conclusion. This is a low quality hotel with pictures of a luxury one.