Updated Blue Mountain Studio @ North Creek Resort

Not sure what to call this, I guess I'll go with poor customer service. Before travelling, I emailed the property manager asking if they supply coffee "pods" for the coffee machine in the fully stocked kitchen, like many hotels/motels do. He replied that they supply a small number of complimentary pods. When we got to the apartment, there were no pods, so I asked again via email and got the response that they do not supply coffee pods. Them suppling the pods, or not suppling the pods is not the issue I have with the property management. I specifically asked in advance, so I could prepare either way and got a wrong answer.

Coffee or tea bags would have been a great add-on. Maybe USB outlets would also be a nice touch. Shower curtain smelled funny at first. Otherwise, everything was great.

We had a really nice stay at Blue Mountain. The location was great, just a few minutes’ drive from the Village, and there was plenty to do, especially with kids. The room was clean and comfortable, and the whole area had a fun, relaxed atmosphere. We really enjoyed all the activities and had a great time exploring the Village. Everything was close and convenient. Overall, it was a very enjoyable stay and a great little getaway. We’d definitely consider coming back!

Our apartment was nicely updated and clean except for the duvet cover that wasn't cleaned before our stay. You could tell because there was a blood stain on it. The mattress needs to be changed as it was very uncomfortable. There was supposed to be a sofa bed but was more of a day bed with a child size pull out bed under the couch so was falsely advertised. Very close to blue mountain so that was nice.

The property is well placed for ski-in, ski-out. Clean, easy to understand instructions but also quick response when we couldn't unlock the door on arrival. Hot tub was great. Only complaint...no shuttle running, on the positive side we did get lots of exercise. Hydro went out for around 5 hours on Friday but we received timely updates from our hosts. All good.