Swiss-Belcourt Kupang

Familienzimmer für 3 Personen inkl. Frühstück gebucht, musste aber beim Frühstück die 3. Person extra bezahlen. Das Personal ist sehr freundlich und hilfsbereit, wirkt jedoch unbeholfen und überfordert. Für Getränke wartete ich an der Bar fast 30 Minuten, für 1 Pizza fast 1 Stunde. Das einzig gute war die Aussichtauf das Meer.

The place is excellent

I did like the check in & airport transfer and check out. That was all very professional. The room very clean. The bar staff where I had a cup of coffee was great. I liked the people, they were friendly and nice. The price was very good. However, there were no towels in my room and after repeatedly calling the front desk I finally went in search of towels for my room myself. The front desk never resolved the issue. The same when I booked a massage. They never told me it had been rescheduled until I called because they were 1/2 hour late arriving. Then they rescheduled and again they were a half hour late. I wasted all evening waiting on them to respond with answers. Bad on my part that I did not just cancel. Bad customer service on their part. A little communication would have gone a long way. At lunch the first three things I ordered they were out of. In all three cases it took them 15 minutes to come back and tell me they were out of the item. So it took me almost and hour too order lunch. I really want to like this facility. They need a lot of work though.

My wife Isabel da Silva from Timor Leste stayed there for 2 days and she loved Swiss Belcourt Hotel. Stuff are good, reception are good, manager is good,all workers are good, room service is good, room is very clean and comfortable, my wife stayed in the sea view room, she loved every single thing about Swiss Belcourt Hotel. Next time definitely me and my wife will stay there... Thanks for everything 🙂🙂🙂

WiFi problems first three days. No further problems once they moved me to a better room and installed a new Router. Very Friendly and Kind Staff. WiFi is my main need, as I work in International Business and TeleMedicine. Now that the WiFi problem is fixed, I plan to use this Hotel regularly. - Dr. EnRico