Name: Hotel Lagoon - Pet Friendly
Address: Mexico, Manzana 19, Santa Elena, Othón P. Blanco, Quintana Roo, Mexico, Santa Elena, Quintana Roo, Mexico
Rating: 8.05

Guest reviews

8.1

Very good

Based on 296 verified reviews

Facilities

7.6

Cleanliness

7.6

Service

8.6

8

James S

4 Dec 2024

·

Stayed 2 nights

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!

10

Ted

10 May 2024

·

Stayed 1 night

Kind staff

4

Gerardo

1 Apr 2024

·

Stayed 4 nights

I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.

10

Corinne

12 Mar 2023

·

Stayed 5 nights

Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...

10

Felipa

2 Feb 2023

·

Stayed 1 night

Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean

Mexico, Manzana 19, Santa Elena, Othón P. Blanco, Quintana Roo, Mexico

Location

Located in Santa Elena, Hotel Lagoon is within a 15-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This hotel is 10.4 mi (16.8 km) from Lake Bacalar and 6.7 mi (10.9 km) from Palacio Municipal De Othon P. Blanco.

Palacio Municipal De Othon P. Blanco(6.7 Miles)

Chetumal Ferry Terminal(7.2 Miles)

Explanada de la Bandera(7.2 Miles)

Palacio de Gobierno(7.2 Miles)

Santuario del Manati(7.3 Miles)

Dr. Alfredo Barrera Marin Botanical Garden(7.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 16:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

Yes, breakfast is provided at the hotel. Guests can enjoy a satisfying meal at the on-site restaurant, Maiz.

Yes, the hotel allows pets in specific rooms only. A pet fee of MXN 200 per pet, per night applies, and a pet deposit of MXN 200 per night is also required. Service animals are exempt from fees.

Check-in is from 14:00 to 16:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

The hotel has limited wheelchair accessibility features, including designated areas. Guests are encouraged to contact the property for specific arrangements.

The hotel is located in Santa Elena, approximately 10.4 miles (16.8 km) from Lake Bacalar and 6.7 miles (10.9 km) from Palacio Municipal De Othon P. Blanco. It is within a 15-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab.

Yes, the hotel features an outdoor swimming pool, which is accessible from 9:00 AM to 10:00 PM. The pool is seasonal and may be subject to availability.

Yes, children are welcome at the hotel. There is no specified minimum age for children to stay for free.

Hotel Lagoon - Pet Friendly

Amenities

Property description

Book on Vio