羅伯特特里特飯店

Location was excellent. Parking, with a surprise fee, was poor. The attendants mostly just looked at you. Checking out, the only valet attendant didn't even leave his booth. The restaurant had plenty of open seats yet couldn't make a reservation online. The review copy of the bill had a "suggested tip" (party of 2) and the final copy included it, along with an "additional tip" line. If I hadn't been paying attention I would have tipped twice. That really irritated me. Finally the carpets in the long hallway entering the hotel were very old and shabby looking.

only one elevator was working , the complimentary coffee area out of stock supplies most of the time and not clean. not that satisfied with my stay.

The hotel is nice and the rooms have been updated, but a lot of changes since the last time we stayed. Our room got extremely hot and the only ventilation was a window that opened slightly. This was not ideal for us as we were on the ninth floor and had a small child with us. We reached out to the front desk and was told there was nothing to be done as the ac is a central system and hadn't been changed over yet from heat to ac. We found that odd as there was ac in the hallways and lobby. Thankfully it cooled off some outside and our last 2 days were comfortable. The hotel seems to maybe be a warm shelter. This is great for the area and we applaud that if so, but we smelled a lot of weed smoke in the hallways, had someone spit out a window onto the sidewalk beside us and it was loud quite often. There is room service if you can get the restaurant that now operates in the hotel to answer their phone, but it is extremely expensive. The hotel is suppose to have shuttle service to and from Penn Station, however we walked more to and from as we couldn't get the shuttle to pick us. This was difficult as well as we had 2 children. We chose to come back to this hotel because they offered this service, but again, we had to walk more then ride, even in the pouring rain one morning. I hate to leave a bad review because we have really liked this hotel in the past, but I'm not sure we will stay here on future trips.

Check-in was seamless. The front desk agent was very nice and helpful. A few amenities were missing from my room (hangers, wash cloths, and the bag for the ice bucket, but the staff promptly provided them. There's a laundry room for guests to use on the 3rd floor. It's hotter than a sauna, but I'm grateful for it! The hotel is beautiful and safe, with elevator access key cards. The Medallion restaurant, which is on-site, was great. Try the steak sandwich or the Grilled Sea Bass. A complimentary shuttle picks up from Newark Penn Station, and it takes guests around the corner to the Tryp hotel, where there's a breakfast buffet. I love it here!

Nice hotel. The elevator was broken while we were there and made it a little inconvenient getting to and from the room, but overall a nice hotel.

I had a very pleasant stay here. The staff at the reception were extremely kind and welcoming, which made a real difference. The room was clean and comfortable, and the overall service was excellent. One thing to keep in mind is that breakfast is served in a different building about a 3-minute walk away, but it wasn’t a big issue. What I really appreciated was the free transportation to and from the airport, running every hour — that made things so much easier during my stay. I would definitely stay here again.

The biggest issue was the amount of people smoking pot. Every floor smelled of it and they could do nothing about it. The staff were friendly and although we never had our room cleaned (by choice) it was clean when we arrived and it looks like the staff kept the rooms clean. Noise levels were through the room and the parking cost was outrageous.

The elevators don’t work you have to wait atleast 15 mins for an elevator only one works and is very slow terrible experience with the elevators

Decent property!!! Elevator was a pain. Second elevator wasn’t working.

Small room right next to elevator. Was loud. Only one elevator working.

The good thing about the hotel was that it was close to where our show was. I probably wouldn't stay there again because there were just lots of little things wrong with the room, including it didn't feel especially clean, frayed shades, stains on some of the walls. One of the front desk staff was very friendly and helpful, the other was not.

The cleanliness of the hotel was dreadful. Shower had luke warm water, shower curtain had stains from bodily fluids and the tub had black flecks of something that appeared to be mold.

Always clean and staff is always attentive

Night 1 was ok. I came in from work on day 2 and realized my room was cleaned, but no towels! They took my used ones and didn't give me new ones. So what, i only get to use 1 towel and have to play hide and seek to get another one? Whatever the reason, I had to wait 90 minutes for a towel. When room service did come, they only brought a wash cloth. I anak had a giant roach in my shower. I also asked for bug spray. They sent up air freshener instead. REALLY!!!???!!! So after 90 minutes of my limited sleep time was spent chasing down a towel that i ended up having to get myself. Even after that, the staff had the audacity to blame me for being upset! That's some trifling stuff in my opinion. Never stay here unless you like roaches in your bed!

One operational elevator used by both guests and staff to move equipment. Hallways smells like weed. Toilet has stains.

Both times I've staying here the room doors slam very loudly, there were guests yelling in the hallways throughout the night, bathroom sinks were dirty.... and last time they hadn't finishing prepping the bed (left the pillows on bed without pillow cases).

Smoke smell in room. After next door left, no longer smell cigarettes. Staff very gracious , kind and helpful. Respectful towards me.

Hallways smell like smoke; room and bathroom not cleaned well (hair in tub; stains on sink); door slam loudly.

Clean and updated, CLEAN…the staff left a man’s pair of boxers hanging in the closet, a pair of dirty socks under the chair! Yuck

The amount of people who smoke in their bedrooms appears to be high based upon the general odor in the corridors and some of the bedrooms. I stayed at the hotel Thursday night. I arrived late and was anxious to get sleep. The bedroom assigned me was reeking of smoke upon entry so I opened the windows while I get ready for bed. Before turning off the lights I closed the windows and went to sleep. Upon waking the next morning, there was an acrid odor in the room and my throat was sore. My clothes smelled as if I smoke 40 Marlboro daily. The hotel should have a very firm no smoking policy so guests do not have to experience what I encountered this week.

The room was big and spacious. Unfortunately, room was near the elevator so all night long all we heard was it going up and down. Took a while for the air conditioning to kick in the room.

The rooms need updating badly and the air conditioner was not grwat

There was no curtain to draw to keep sunlight out

Overall, it was not bad. The first room we were assigned had bad odors, and we requested that it be changed. Although it was Saturday night, the next door was very loud, and there was no security patrolling the units.

The staff was my favorite part of my stay. They were kind, friendly and knowledgeable. The room was clean and we had a beautiful view of the park. The location was convenient to our events at Prudential Center. I recommend Robert Treat Hotel.

No microwave or coffee! Very small room but it was very clean and a nice hote

Front desk - A+, clean room,. Wished there were drinking glasses in room. Expected conditioner along with shampoo. No microwave :(

Not the worst hotel I’ve stayed in, but far from the best. The refrigerator in our room did not work and the ac never got below 71 degrees. We did not complain about it because it seemed like just finding us a room at check-in was a struggle. The place smells like cigarettes and weed a lot of the time too. Otherwise, the room was clean enough for us, there were plenty of outlets, the tv worked, and it was in a convenient, walkable location. Took the bus to get there from the airport and took their shuttle back- both easy options.

The rooms by the elevators are the worst rooms to be in

Small room right next to elevator. Was loud. Only one elevator working.

I didnt like the fact that i was told by the night staff that towels would be brought to me by the morning staff. When i called for the towels; i was told i had to come down & get them myself. So i went down ti get them & they dod not have any towels. Just ridiculous. The staff was nice & friendly.

Very clean , great customer service.

The front desk staff was not friendly AT ALL. They did not make me feel welcomed. No smiles at all and they never said "Welcome to the Robert Treat Hotel. How can I assist you". The front desk staff needs customer service training. Their lack of customer service would prevent me from staying there again.

The service was terrible

I like that it was easily accessible from the Penn station and just a mile in Uber. Excellent and very professional staff. This was my second stay and it was great. Nice room and nice view. I was initially given a room that appeared to have been used by a smoker, but the clerk Tanisha did not hesitate to move me to a different room with a great view of the park and city.

Clean and friendly staff

Clean, friendly staff.

The staff at the front desk greeted us with a smile and were helpful. The hotel is situated so that we could leave our car parked in the hotel lot and walk to everywhere we needed to go. Our visit there was for our daughter’s graduation from NJIT.

The night concierge called me at 2:45 in the morning... and during check-in, there was a guest who complained and was given an occupied room... I think they don't have a good grasp of the hotel's availability.

Front desk staff not friendly

Had a great stay at the Best Western Robert Treat. Hotel was conveniently located near Newark Penn Station to commute into New York. Rooms were clean and comfortable and the staff were helpful. Would definitely use again.

Location

The location provides alot of convenience where persons would be able to walk to stores and restaurants in the vicinity.

Inside is nice. Nothing overly special about the room. It shows some age, but it was clean. Asked for a rollaway bed, but never got it. The neighborhood isn’t the greatest either. Not terrible, but a little sketchy after dark. A short walk to the Prudential Center, but again, walking back after dark… A little pricey, but expected for downtown. Parking is $20 and pretty limited. All-in-all it served its purpose, and we were mostly satisfied.

Hotel room was nice and comfortable. Plenty of pillows, working outlets, wifi, AC nice and cool. Hotel location to Prudential Center was perfect only 3 blocks. Parking was very reasonable $23/day. Staff were nice. Elevator was samll and slow. It looked like one elevator was not working. Breakfast was offered at a different hotel (not far).

My experience at Robert Treat hotel was great plus it’s convenient to everything in the area plus airport and train stations.

Location was great, close to Penn Stn and prudential center. Some fast food options nearby and a Whole Foods grocery. I would not call the area "safe" but just be aware of your surroundings and it should be fine. I loved the room. It was comfortable with all the necessities. Only thing missing was a coffee maker.

The staff at the front desk greeted us with a smile and were helpful. The hotel is situated so that we could leave our car parked in the hotel lot and walk to everywhere we needed to go. Our visit there was for our daughter’s graduation from NJIT.

It had good restaurants close by in walking distance

Close to Everything!

This was a convenient location for the concert we were going to see which was literally a block away. We had an early dinner in the restaurant however, the food was not great. It was very mediocre. The staff was very pleasant however, and professional.

Location was excellent. Parking, with a surprise fee, was poor. The attendants mostly just looked at you. Checking out, the only valet attendant didn't even leave his booth. The restaurant had plenty of open seats yet couldn't make a reservation online. The review copy of the bill had a "suggested tip" (party of 2) and the final copy included it, along with an "additional tip" line. If I hadn't been paying attention I would have tipped twice. That really irritated me. Finally the carpets in the long hallway entering the hotel were very old and shabby looking.

No food eatery within the hotel, but the room and staff were wonderful.

Very nice hotel; the room was very clean and comfortable. Front desk staff not as friendly or welcoming; not rude, just very straight to the point and not informative. Was not told that you need your keycard to operate their newer elevator. Was not told that breakfast is not served at the hotel, but rather their sister hotel around the block; was told about the food shop or the coffee bar either. Overall, a nice place to stay with a good location, just make sure to ask about any questions because you won’t be told anything.

No breakfast but overall ok

Hotel room was nice and comfortable. Plenty of pillows, working outlets, wifi, AC nice and cool. Hotel location to Prudential Center was perfect only 3 blocks. Parking was very reasonable $23/day. Staff were nice. Elevator was samll and slow. It looked like one elevator was not working. Breakfast was offered at a different hotel (not far).

This is one of my favorite hotels to stay at whenever I am in Newark, NJ. The restaurant on the premises is great and it has everything on the property for a great stay.

Check-in was seamless. The front desk agent was very nice and helpful. A few amenities were missing from my room (hangers, wash cloths, and the bag for the ice bucket, but the staff promptly provided them. There's a laundry room for guests to use on the 3rd floor. It's hotter than a sauna, but I'm grateful for it! The hotel is beautiful and safe, with elevator access key cards. The Medallion restaurant, which is on-site, was great. Try the steak sandwich or the Grilled Sea Bass. A complimentary shuttle picks up from Newark Penn Station, and it takes guests around the corner to the Tryp hotel, where there's a breakfast buffet. I love it here!

I had a very pleasant stay here. The staff at the reception were extremely kind and welcoming, which made a real difference. The room was clean and comfortable, and the overall service was excellent. One thing to keep in mind is that breakfast is served in a different building about a 3-minute walk away, but it wasn’t a big issue. What I really appreciated was the free transportation to and from the airport, running every hour — that made things so much easier during my stay. I would definitely stay here again.

Staff was helpful and polite. Room was clean and stocked. Everything was great. The only minor issue we ran into was not being informed that the breakfast menu for room service is cash only. But even that was easily handled.