Shama Yen-Akat Bangkok

Le petit déjeuner etait parfait.

已是第二次入住這間酒店，依然環境衛生服務各方面都保持高水準，工作人員非常熱心的幫忙，我最喜歡他們房間的舒適度及空間感非常大。旁邊3分鐘路程已經有個小區商場，包括有超市餐廳按摩店。平日還有免費接駁車送到附近的MRT。相信下次再到BKK我都會選擇入住這間酒店。

Lovely hotel with easy access to the city

Great staff and room was beautiful!

DO NOT STAY HERE. It's not SAFE. I WAS DISCRIMINATED AGAINST & THEY CALLED THE POLICE FOR NO REASON. This was my second stay at this hotel, & it confirmed that my first experience was not an isolated incident. I was racially profiled, harassed, and treated with extreme disrespect, primarily by a male manager. The only reason I returned was because there are very limited pet-friendly options. When I arrived, I was ignored at the front desk & had to approach staff myself, which also happened during my previous stay. On checkout day, I spoke directly with a manager and explained that I would be checking out late. He told me I could pay for a half day, and I agreed. While I was out, I received an emergency call that my dog’s tumor had reopened, was bleeding, & needed immediate veterinary care. I returned around 5:00 PM ready to pay. Instead, another manager began yelling at me, falsely accused me of refusing to check out, and said, “You always make trouble,” which is not true. He changed the terms, refused Expedia payment, demanded direct payment, and called the police even though I was calm and cooperative. Even the police said I could not be charged a full day. He refused to give his name, stated on camera he would disrespect me, attempted to search my phone, and withheld my belongings. This experience was humiliating, discriminatory, and unacceptable. What a low budget hotel with incompetent staff who can barely understand English or comprehend basic communication and issues.