Hotel Windsor House Inn By GEH Suites

Left my wallet on the desk one day and $100 went missing, reported to the hotel front desk, and they did nothing at all. The front desk guy smiled a lot as if if was a normal occurrence. If you stay here use the safe for EVERYTHING

listen to this as if you don't you will be very disappointed, I'm going to be fair but honest, im going to start with the bad and end with the satisfactory. NONE OF STAFF SPEAK ENGLISH, WHICH IS VERY ANNOYING TO BE HONEST I CLEARED MY BILL , BIUT THEY STILL INSISTED I WOED MONEY, THIS IS NOT CORRECT, I HAD PROOF OF PURCHASES, STAFF TRYING TO CONSTANTLY GET MONEY OUT OF YOU WHICH IS VERY ANNOYING, ASKED FOR A WAKE UP CALL BUT NO ANSWER MOULD IN THE CEILING OF BATHROOM, VERY POOR CHOICE OF BREAKFAST, EGGS AND SOME WEARD COOKED COLOMBIAN stUff, cooked choice very poor !! ITS SIMPLE IF YOU LIKE GOOD CUSTOMER SERVICE, GOOD GOOKED BREAAKFAST AND HAVEING SOMEONE ENGLISH TO TALK TO AT RECEPTIOPN , DO NOT GO TO THIS HOTEL. NOW AS PROMISED GOOD THINGS, THERE IS A DECENT GYM 24 HOURS AND THE ROOM WITH LOUNGE IS AN EXCELLENT PRICE AT THE 280 FOR THE WEEK I SPENT THERE IS NO GETTING AROUND THAT, OVERALL- EVEN THOUGH THE ACCOMODATION WAS DECENT, NICE ROOM LIVING AREA ETC AND IT WAS , THIS ALL DEPENDS ON STANDARDS , LIKE I SAID CUSTOMER SERVICE AMOUNTS TO ALOT FOR ME AND I WOULDNT GO HERE AGAIN BASED ON THAT ALONE.

Security arround

Some 20 years ago, I was a regular client and loved it's big and spacious rooms, and nice social events. So, I decided to give it a try, since I was going to be there for 4 days and needed a nice separate working/living area. The room I booked was really nice and as described, a bit aged, but clean and as needed. Therefore, it was a good choice. Unfortunately, the stay wasn't fully good and though they could easily have a nicer overall experience. Some of the "to be improved" aspects: - Breakfast: the same poor options every day. Same eggs, no orange juice (just a couple options of very watery "juices"), no English-speaking staff or at least signs (had to translate for a few of them), some cold items that were supposed to be hot, asked for different eggs and they said I had to pay extra, new and untrained staff, no control at entrance (only the last day there was someone) so there were many guests and not enough tables. Had to wait for one, but had to ask them (understaffed)... any way, not very good breakfast (3/10 my rate). - Room Cleaning: Always after 5pm! ... and if I asked for it. Unacceptable. - Key issues: they know they have programming issues, so you have to come to Front Desk to reprogram it every time you leave the room. Front desk people were nice and no complaints... that's a plus. Unfortunately, we had noisy neighbors and hat early morning "young, spoiled child" alarm at 7am or loud music in their bathroom which woke us up earlier, even on the weekend.

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