Residence Inn by Marriott Dallas Allen/Fairview

Staff was extremely friendly - hotel lobby is smaller than pictured but that’s fine. Rooms were clean and spacious and the kids loved the pool!!!!

Our room was excellent. Amenities were great. All of the staff we met were great.

Indoor pool is great. Handy being so close to variety of quality restaurants and shopping. Did not like shower without handheld wand.

I really liked the hotel in general, but my catalytic converter was stolen overnight, and unfortunately there were no cameras to catch the thieves. I will be unable to stay here again for that reason and will instead choose a property with cameras, a garage, and/or valet parking.

As a mobility impaired guest, I stayed in a handicapped room. Three minor complaints. Not enough handicapped parking. Floor drain in bathroom was full of hair. Rooms seemed far from desk. Nice place.

Great location, the hotel was reasonably priced for the amenities provided. Clean pool and above average breakfast made our trip an enjoyable experirnece.

Pool totally unusable and had been for days.

Great facility and location

We travel a lot and are not brand specific when it comes to the hotel usually booking the hotel for convenience to our destination, amenities or other reasons. This is the first hotel I’ve ever stayed at that has made me want to become loyal to residence Inn by Marriott. We booked 2 accessible suites for 3 nights each and this hotel checked every box. A hot breakfast in the morning, indoor pool with a pool chair left. The rooms were clean and spacious and well stocked with personal items, including dish soap and dish dishwasher liquid as we had a full kitchen. The staff at 4 o’clock in the morning, 1 o’clock in the afternoon or 11 o’clock at night, no matter who it was, was more than helpful always greeting you with a smile. The location for us was perfect as we were visiting family in Fairview. And that entire area was very walkable with an abundance of eating and shopping things close by.

Great rooms. Great location. Free breakfast was decent.

Disappointing Stay – Cleanliness Standards Not Met I was very disappointed with my recent stay at this Marriott Bonvoy property. Upon check-in, I found the room in an unacceptable condition: the kitchen had trash left behind, the pull-out bed was unmade with cushions scattered on the floor, the bathroom mirror was dirty, and a side lamp was broken. This experience did not align with Marriott’s ‘Commitment to Clean’ initiative, which emphasizes rigorous cleaning protocols and guest room sanitation .  As a Marriott Bonvoy member, I chose this hotel expecting the high standards the brand promises. Unfortunately, the lack of proper housekeeping and maintenance fell short of those expectations. I hope management addresses these issues to uphold the quality and cleanliness standards that guests anticipate from Marriott properties.

Room was clean and comfortable

Very clean, friendly staff, excellent breakfast, big rooms, comfy beds and pillows, and having a kitchen was great! We will definitely stay here whenever we are in town.

Everything was clean and comfortable. The breakfast could use a few more options, and we only had room service tidy up our room 1 out of 4 nights.

Excellent stay at this hotel. The entire location was clean and well maintained. Front desk was very polite and attentive. Complimentary breakfast was delicious. Definitely recommend this hotel.

As a mobility impaired guest, I stayed in a handicapped room. Three minor complaints. Not enough handicapped parking. Floor drain in bathroom was full of hair. Rooms seemed far from desk. Nice place.

In town for a gymnastics event. Lovely property but to many yapping dogs through the night for my liking, all dogs should be in one wing on the opposite end of the building so they only disturb other people with dogs. I own a dog but have enough sense not to leave her in a hotel room barking, howling (Yes, someone had a hound that was howling) and whatnot. Dogs can be heard from several rooms away even on floors above and below. The fan on the havc could not be set to run constantly to drown out some of the barking and howling which caused me to get up through the night dropping the temperature and raising the temperature just to keep the fan running - The option to have the fan run should ALWAYS be available. Our room wasn't very clean, lots of prints on tvs, counters, fridge and the floor could definitely have been cleaner. Our shower had 2 body washes and one conditioner, no shampoo. Attention to detail cleaning peeps. They failed here. Overall, clean and convenient to where we needed to be. I will not stay here again though. Hotels - Add a firm pillow option in your three or four available pillows. Everybody has the flimsy feather pillows that are terrible. I'd like a firm pillow please!

Our second time to stay at this hotel. Both times were excellent. Our room was clean and well maintained and the hotel as well as surrounding area appeared to be safe. Will definitely be staying again in the future.

Very clean and very quiet. All staff were very polite

This was the dirtiest hotel I’ve ever rented. They reviewed it at 9.2 it isn’t worth a 6.2. It had built up grease and food all over the stove top and oven door not only being filthy but giving off an odor of dirty disgusting grease. The floors were filthy. I didn’t even want my suitcase on the floor. And once I decided to try to just sleep and get out of there, my night stand right next to my bed was filthy dirty. The handle on the night stand had some dirty build up all over it making it unbearable. I called the front desk telling them the conditions and saying I was leaving could I please get a refund for the rest of my stay? They refused. They would not even give me a refund for my 2nd and 3rd night with the 24 and 48 hour notice. The refrigerator as well as the freezer smelled horrific. And the people across the hall appeared to be living there permanently. I had to leave immediately due to the filth and due to the fact that I am a female traveling with my 2 young daughters, for my safety. I spent 0 nights at this establishment. I had to rent an entirely different hotel. I reached out to Expedia and they did nothing for me. Expedia should look at the hotel before they give it a review or before the rent it to a hard working individual whom ended up being ripped off for $70o dollars. Shame on you Expedia, shame on you both for not caring whatsoever about your customers, their happiness, their safety, and their wellbeing.Most disgusting hotel I’ve ever been overcharged for

The mattress and pillows were horrible and not comfortable at all.. The A/C would not stay cool so we melted the entire night. Will not stay at the property again, especially for the price! Breakfast was great, though.

Room size is great plus it had a kitchen which we did not use but is always convenient. Staff was great and always friendly which is something that I always look for. To me, what is the sense to have a great place to stay if the staff makes it miserable.

Very clean, friendly staff, excellent breakfast, big rooms, comfy beds and pillows, and having a kitchen was great! We will definitely stay here whenever we are in town.

My family and I have stayed at this property at least 4-5 times over the past few years and have always had a good experience. This stay was nice, but the room we stayed in was very dated looking. The wallpaper needed to be replaced and there was rust in the shower area. No housekeeping during our stay, we had to ask the front desk for fresh towels and empty our own trash cans. For the price we paid we expected more.

We enjoyed our stay overall. The walls are a bit thin but our neighbors had checked out lol The hotel itself is conveniently located near a mall and various restaurants. Cleanliness and staff were great! We look forward to coming back.

Like that the king suite was spacious!

Great location. Great hotel room with a bedroom. Perfect for a family.

Clean and comfortable room. Loved having a kitchen. Walked to everything. Very friendly staff.

Clean and spacious rooms. Front desk personnel were very friendly.

We checked out early as we needed the additional bed (sofa bed) but the mattress was so uncomfortable, thin, old etc no was able to sleep on it. They need to update there sofa beds or invest in new mattresses for them.

The property was very nice I stayed for the weekend as a staycation. It wasn’t very quiet though. There were quite a few families. It didn’t bother my much but it quieter during sleeping hours. My check-in was horrible as I prepaid for my room so I don’t know why the hotel clerk was asking so many questions about my stay. Other than that everyone else seemed pretty friendly.

The only thing I had a problem with was when I asked the front desk girl several times about incidental fee she told me there wasn’t one. Now I know all my life of traveling there has not ever not been a incidental fee. But I could tell she was getting frustrated. So the next day I went downstairs to check out to ask way was I charged $400 on a stay that cost $357 and that girl told me incidental fees.

Staff, clean room, and amenities. Everything was so close and the staff was amazing.

Clean and spacious rooms. Front desk personnel were very friendly.

We travel a lot and are not brand specific when it comes to the hotel usually booking the hotel for convenience to our destination, amenities or other reasons. This is the first hotel I’ve ever stayed at that has made me want to become loyal to residence Inn by Marriott. We booked 2 accessible suites for 3 nights each and this hotel checked every box. A hot breakfast in the morning, indoor pool with a pool chair left. The rooms were clean and spacious and well stocked with personal items, including dish soap and dish dishwasher liquid as we had a full kitchen. The staff at 4 o’clock in the morning, 1 o’clock in the afternoon or 11 o’clock at night, no matter who it was, was more than helpful always greeting you with a smile. The location for us was perfect as we were visiting family in Fairview. And that entire area was very walkable with an abundance of eating and shopping things close by.

Second time at this hotel. Same experience as first time - great location, hotel has everything you need and the staff are first class.

Friendly staff

Customer service was top notch. The manager was “on point” in the mornings taking care and helping with the breakfast buffet. Which included a different menu every day…! Great place, we WILL be back!,

Poor customer service and attention

Very clean and very quiet. All staff were very polite

Great hotel and location!!

We really enjoyed our stay, great location and great staff! My dogs loved this places as well. Lots green areas around the hotel, plus a dog park not far away. Bag stations also a big plus!

Great staff and hotel ! Good breakfast, close to shopping including Allen outlet mall.

We enjoyed our stay overall. The walls are a bit thin but our neighbors had checked out lol The hotel itself is conveniently located near a mall and various restaurants. Cleanliness and staff were great! We look forward to coming back.

I enjoyed the location cause it was close to everything it was also very clean

Great location. Great hotel room with a bedroom. Perfect for a family.

Great location, very helpful staff, clean, comfortable beds, easy walk to shopping and restaurants. We stayed 5 nights and will stay again on our next trip to the area. Highly recommend.

We travel a lot and are not brand specific when it comes to the hotel usually booking the hotel for convenience to our destination, amenities or other reasons. This is the first hotel I’ve ever stayed at that has made me want to become loyal to residence Inn by Marriott. We booked 2 accessible suites for 3 nights each and this hotel checked every box. A hot breakfast in the morning, indoor pool with a pool chair left. The rooms were clean and spacious and well stocked with personal items, including dish soap and dish dishwasher liquid as we had a full kitchen. The staff at 4 o’clock in the morning, 1 o’clock in the afternoon or 11 o’clock at night, no matter who it was, was more than helpful always greeting you with a smile. The location for us was perfect as we were visiting family in Fairview. And that entire area was very walkable with an abundance of eating and shopping things close by.

Second time at this hotel. Same experience as first time - great location, hotel has everything you need and the staff are first class.

Great location close to everything. Staff was very responsive and the daily breakfast was great. Even had gluten free options!

Really enjoyed our stay! We were there 5 nights and had no issues ! Do however wish breakfast was open till 10am during the week days as it was really good and missed out one of the days as we got down there at 9:01am!

Very clean, friendly staff, excellent breakfast, big rooms, comfy beds and pillows, and having a kitchen was great! We will definitely stay here whenever we are in town.

The property is always clean and suits our needs perfectly. The breakfast is also a good cariety

Everything was clean and comfortable. The breakfast could use a few more options, and we only had room service tidy up our room 1 out of 4 nights.

Excellent stay at this hotel. The entire location was clean and well maintained. Front desk was very polite and attentive. Complimentary breakfast was delicious. Definitely recommend this hotel.

Great location, the hotel was reasonably priced for the amenities provided. Clean pool and above average breakfast made our trip an enjoyable experirnece.

Great location close to everything. Staff was very responsive and the daily breakfast was great. Even had gluten free options!

Great rooms. Great location. Free breakfast was decent.

Customer service was top notch. The manager was “on point” in the mornings taking care and helping with the breakfast buffet. Which included a different menu every day…! Great place, we WILL be back!,

Breakfast was wonderful everyday