Holiday Inn Express & Suites - Ottawa by IHG

Dog friendly

There was plenty of parking and breakfast was good

Nice room and easy parking. Good price.

I absolutely love the black out shades. The beds are comfy, rooms a spacious, the pool is so cold even on a over 100 degree day. They offer cookies all day, the breakfast buffet was nice except for not keeping up with the demand of the amount of people. I'd stay again maybe price was a little high

They have a very nice breakfast. Pool was fairly calm while we there and well supplied with towels. Room was spacious and beds were comfy.

I found spider webs in the gym, and the floor is not clean. The room is okay. I also have an issue with breakfast not starting until 6:30, especially since it's included in my room charge. I asked for a solution, but the front desk suggested I approach the kitchen myself in the morning. It would have been better if they had passed my request on earlier. Overall, I'm not satisfied and hope for better service in the future.

I think the pool should be 24/7 you don’t have enough time to enjoy it. Also the breakfast ends at 9:30 and who gets up before 10 on a get away. So longer pool and breakfast would be nice.

I like the I-35 access. The staff were excellent. The parking was easy. Our bathroom door was hard to open & close due to loose bolts in hinge. The blinking green light in the fire alarm is disturbing. But overall it was okay.

Great stay with comfortable beds, clean bathroom and good work out room and pool headed by a helpful and friendly staff.

Friendly staff. Nice spread for breakfast. All day water, hot chocolate and cookies available.

Front desk staff very nice and efficient. The entire hotel was very clean. The breakfast was great.

Extremely clean. All the employees I met were friendly and helpful. Enjoyed the breakfast a lot.

The hotel and their rooms were spotless. The morning breakfast was hot and very good. There was a gentleman who made sure the hot items stayed full. The beds and pillows were very comfortable and the rooms were spacious and modern

The bathroom floor had not been cleaned. There were bugs by the window. Breakfast was very good. Room was comfortable and easy to adjust temperature

Great staff. Room and hotel looks new and clean.

We were there for 5 nights and our room was only cleaned 1 time. I asked multiple times for more towels and had some brought to our room once.

The property is somewhat new. The beds were comfortable the staff was awesome. Housekeeping I would say is not so great. One of our beds the sheets were not changed. There was dog hair all over the bed and in the sheets. The bathroom floor was not clean either and there was dust everywhere. Somewhat disappointed . I just stayed at the Holiday Inn Express in Hays Kansas and the experience was awesome the property was so clean. Lindsay was great though. She came up changed the bed sheets and apologized. That's why I give them a three-star rating out if 5.

No house keeping towels never changed or beds made

Lobby and grounds were very nice, our room was not, black mold around inside of shower, panel off under the one bedside table and light didn’t work on that side.

The rooms are layed out well. I wish it had a little more lighting. Great breakfast. Friendly people working there. Very clean and up to date hotel. We will be staying there again next time we travel.

Room was clean and very nice. Only complaint i have is the mattress was worn feeling and hard as a rock. Didnt sleep well, but other than that everything was great, including the breakfast.

There was no table in our room and it made it awkward to watch tv.

The only problem was truck noise on Interstste.

Friendly staff,comfy mattress, clean room and hotel,pull out couch bed is very very thin not comfy,breakfast was ok like most hotels love staying hete

Good location. Convenient access to restaurants. Staff were great! Only concerns that you can't fix now. Walls are thin, could hear people using restroom in the room next to us; heard kids two doors down and the noise from the interstate was a concern the first night, Not the second. All things that were noticeable yet all were tolerable. Again, staff were great!

Everything was fantastic as far as friendly staff & nice room. I did reserve a room with a shower / tub combo & only had a shower so that was disappointing. The breakfast left a little to be desired, but would’ve hit the spot if I were a biscuits & gravy type. I will be back because overall is a very nice stay & close to shopping / dining. Two thumbs up, sort to speak. 😎

I like the I-35 access. The staff were excellent. The parking was easy. Our bathroom door was hard to open & close due to loose bolts in hinge. The blinking green light in the fire alarm is disturbing. But overall it was okay.

Clean place, adequate parking, good wi-fi.

Very nice. Would stay here again. Spacious room, comfortable bed.

The rooms are layed out well. I wish it had a little more lighting. Great breakfast. Friendly people working there. Very clean and up to date hotel. We will be staying there again next time we travel.

I showed up at 3:45pm and I was told the room was not ready. The property was very nice but the management needs to focus on how the guests are greeted in my opinion. The room was finally ready at 4:45.

The gentleman that checked us in was very helpful and didn’t blink an eye when I asked for no feathers pillows. He was upstairs with foam pillows with in 5 minutes. I thought I would be able to take the pillows down, but he was FAST. Exceptional!! Very friendly.

The front desk gave me no details or information at all and honestly was quite rude while we checked in. I had to google what time breakfast was and figure out the cable channels on my own because they did not tell me and we did not want to talk to them.

The property is a new HIE with helpful outgoing staff. Facility is well maintained, rooms was clean and kind of roomy. Breakfast was good (on the free breakfast scale) and as best they could they accommodated a 4:00 am Saturday start for a large portion of the guests. The Sushi place and the restaurant in the bowling alley are thumbs up. Was a good experience in a mid range hotel.

I found spider webs in the gym, and the floor is not clean. The room is okay. I also have an issue with breakfast not starting until 6:30, especially since it's included in my room charge. I asked for a solution, but the front desk suggested I approach the kitchen myself in the morning. It would have been better if they had passed my request on earlier. Overall, I'm not satisfied and hope for better service in the future.

My room had a chirping outlet that they could not fix because they didn’t have maintenance. There were dirty towels hung up behind the door in the bathroom.

Staff was very friendly.

Staff was overwhelmed at checkin, rooms not ready due to lack of staffing. Initially given a room that was already occupied, Once we got a room blinds were broken. Staff was friendly, room ok, breakfast good

Clean and quiet! The bed was very comfortable and the staff was welcoming and helpful.

While my stay started off rocky due to hotels.com messing up my reservation, it ended up being a very nice trip. It started when I arrived at the hotel and was informed that i was only booked for one room instead of 2. I showed them my confirmation showing that i did indeed have 2 rooms forn2 nights. They informed me that something was booked incorrectly on Hotels.com's end, and that if id already paid through them, that i was goong to need to contact them. After contacting them, we found out that they had booked one room for the correct date and the other for September. The guy at the counter was super helpful and was able to arrange for them to cancel my stay in September and even called the manger and asked if they could honor the rate for the booking date instead of the current rate, which was $30 cheaper a night. She agreed and we were all sorted out. The rest of the stay was awesome. The breakfast was delicious and well maintained for the entirety of the serving time. The whole hotel was clean and very cozy. It was located in a good location with good access to restaurants and activities like bowling and miniature golf. The entire staff was friendly and seemed to genuinely want to make sure we were having a good stay. I will most definitely be staying in this hotel for any future visits to Ottawa, and i would recommend it to others as well. Thank you for an amazing stay!

Very nice hotel. Close to restaurants and shopping.

This hotel is very clean, located close to restaurants and the highway. Staff is very accommodating and helpful. I would highly recommend this hotel to anyone who is traveling.

Fastest check-in I've ever experienced. Very clean room, comfortable beds. Appreciate the big refillable bottles of soap, shampoo, body lotion - better for the planet and easier than fighting with those tiny bottles and mini bars of soap. Quiet sleep, although maybe because we were on the non-interstate side of the hotel. The breakfast attendant was super friendly and was almost a waitress she was so helpful. Front desk staff also personable and anxious to please. We always seek out Holiday Inn Express when we travel, but this one far exceeded the usual excellence. Also lots of dining options nearby and fast food walkable, so we didn't have to ride somewhere after driving all day.

Close to the highway. Close to fast food restaurants.

Good location. Convenient access to restaurants. Staff were great! Only concerns that you can't fix now. Walls are thin, could hear people using restroom in the room next to us; heard kids two doors down and the noise from the interstate was a concern the first night, Not the second. All things that were noticeable yet all were tolerable. Again, staff were great!

Odd way to enter a property through an Arbys parking lot? Lol

I like the I-35 access. The staff were excellent. The parking was easy. Our bathroom door was hard to open & close due to loose bolts in hinge. The blinking green light in the fire alarm is disturbing. But overall it was okay.

The hotel was in a convenient location right off the expressway. The hotel was clean and even had Dove bottled products. The bed was comfortable, lobby welcoming, and a variety of breakfast items. Overall, a great stay.

Convenient place to stop on the drive to KC. Nice place to relax and recharge.

The hotel and the staff were great but there is almost nothing around the hotel other than a few fast food restaurants and everywhere closes early.

Spacious, clean, excellent breakfast options.

The hotel and their rooms were spotless. The morning breakfast was hot and very good. There was a gentleman who made sure the hot items stayed full. The beds and pillows were very comfortable and the rooms were spacious and modern

Absolute great hotel. Clean. Friendly staff. Breakfast was the best I’ve ever had at and Holiday Inn Express. 10/10

I found spider webs in the gym, and the floor is not clean. The room is okay. I also have an issue with breakfast not starting until 6:30, especially since it's included in my room charge. I asked for a solution, but the front desk suggested I approach the kitchen myself in the morning. It would have been better if they had passed my request on earlier. Overall, I'm not satisfied and hope for better service in the future.

Normally, Holiday Inn express has really good cinnamon rolls for breakfast. However, they were frozen last Saturday morning.

I think the pool should be 24/7 you don’t have enough time to enjoy it. Also the breakfast ends at 9:30 and who gets up before 10 on a get away. So longer pool and breakfast would be nice.

Great breakfast

Room needed some maintenance, but overall the hotel was great. Lots of breakfast choices. Very friendly staff.

Room was large and very clean. Bathroom/shower were in great shape. Towels were a little ruff. Beds and pillows were comfortable. The young woman at the front desk was very efficient and pleasant. The only issue I had was the breakfast. They had chaffing dishes for sausages, bacon, biscuits and gravy, 2 kinds of omelets, and their famous cinnamon rolls. However with one hour left of breakfast the meats were empty, gravy was empty, eggs were luke warm. Rolls were gone. I asked the attendant if they had more. She pulled a cold pack of cinnamon rolls out from the cupboard and put the cold pack in the warming tray that wasn’t even on. She was pleasant and explained that they were really busy that morning. Said she would go make more. There were only 3 others in the breakfast room when we got there. Like I said, she was pleasant, but maybe could have know. On her own that most items need to be replenished. We would definitely stay here again. Stayed on the second floor and didn’t hear traffic or other guests.

Convenient. Quiet. Nice breakfast. Room was clean.