Wingate by Wyndham Grove City

See anove

There was quite a bit of disappointments with this hotel and visit, but I’ll narrow it down to the two most disappointing ones. 1. Even though I had made my reservation about two months prior to my visit, my room I had reserved through Hotels.com got bumped because I made the reservation with a third party company (Hotels.com) and was only guaranteed “a room”, and not “THEE ROOM” I reserved. The reason behind getting bumped from my room was apparently the NFL Draft that was going on in Pittsburgh, some decided to stay a few more days and somehow they got the priority to keep their rooms. I’m still pretty confused and disappointed but whatever. 2. This is a plain and simple just bad business practices. There was ZERO HOT WATER all weekend…as in ONLY cold water. To be fair, I get it…things happen. But how does a business like a hotel, have an issue like that and NOT call in a plumber or company to come resolve that issue. I understand that the Clerks or the Housekeepers aren’t responsible for that direct repair, however, the Clerks should notify a manager and then a manager resolve the situation. I’m sure all the stars aligned and we got a case of the full moon issues, and surely this was all just a random coincidence. But it leaves me pretty frustrated and disappointed.

Fine for the night.not there long

We booked this hotel because we were attending a basketball tournament. Upon arrival we were not notified that there was no hot water for the entire hotel. We did not realize until we returned from the tournament to shower. I then went to the front desk for more information where i was told the manager was unavailable, there was no estimated resolution and they could not do anything for us. They also mentioned they had received multiple complaints from other guest but still did not inform anyone of the issue. I was told someone from the hotel would reach out to me within 1 week. I still have not heard back from anyone nor has any type of refund or resolution been offered. I booked my stay with 3 children and we did not have hit water for the entire duration of our stay. This hotel was booked for the convenience of location to our tournament and the assumption that BASIC amenities would be provided. Appalled by how the situation was handled. Absolutely would not recommend!

The hotel lost hot water on Saturday night, and still was not fixed when we checked out Monday morning. Terrible communication from management, and unacceptable service after trip, attempting to get compensation/reduced rate for the lack of basic services.