Grand Hotel Menaggio

We stayed for two nights and the experience was shockingly poor. We had the Do Not Disturb sign on the door from the beginning, but hotel personnel entered while we were out, moved our personal belongings and threw away papers I had placed with my medication. Another occurrence while we were sleeping in the afternoon a male staff member entered the room without knocking and walked all the way to the bed, and after realising he said he had the wrong room. This is the staff who’s usually at the entrance and helps with parking, probably he wanted to clear or help with luggage for another room.. Around 20–30 minutes later, another housekeeping staff member entered again, probably for cleaning or who knows why despite the same Do Not Disturb sign!! Unacceptable! The personnel has no sense of being cautious and at leat knock. Instead they all just to barge in! The room also could not be locked from the inside, which made the situation even more uncomfortable. We reported everything to reception immediately, but there was no proper follow-up, no real apology from management and no gesture at checkout. Felt like they didn’t really care. The room was decent, but the staff training, privacy standards and guest safety were completely unacceptable for a hotel in this price range. I would not stay here again and do not recommend.

Breakfast was amazing. Lots of options. Drinks in the bar were excellent.

Excelente opção de hospedagem. Equipe de serviço excelente.

Great hotel, great staff, great location. Would highly recommend

Em termos de localização, o hotel fica ao lado do ferry boat, no centro e perto de restaurantes, tornando muito cômoda a viagem. Ao mesmo tempo, possui estacionamento, embora limitado. Os quartos são bons, embora eu tenha achado o box do chuveiro um pouco apertado. Alguns poderão achar que o hotel precisa de uma reforma, mas eu entendo se tratar de um clássico. Tem elevador, mas pelo menos no segundo andar tem um pequeno lance de escada. O staff do hotel sempre muito atencioso e prestativo. O café da manhã muito bom, com vista sensacional para o lago. Eu recomendo