Best Western Plus Orlando East - UCF Area

The hotel was practically empty on a Friday night, and they still put us in a front room with an EXTREMELY noisy bar/club right across the street!! Also, while it was nice to have an EV charger, it was soooooo slow that it wasn't even worth it.

Elevator was out the entire time we were there. Fan going in hall outside room presumably to dry carpet. Staff were very good.

Elevator constantly breaking down. Mobility issues so can’t use stairs.

I checked in late. Front desk didn’t mention about the car tag. Next morning my car was towed.

The elevator was beyond foul smelling as if dirty diapers were left in it. We utilized the stairs. Super filthy carpets on 2nd floor. Room was clean except the area under the sink in the bathroom. Breakfast left a bit to be desired as toaster did not work. Just an ok stay but convenient location.

Very comfortable stay. Free breakfast and friendly staff. Lots of space for parking and close to UCF and restaurants on Colonial Drive.

The front desk was awesome. We had friends come visit us and we were in the pool and the front desk let us stay a little longer in the pool!!!

The service was over all good , but when I went to the pool I was disappointed. There was a lot of leaves & a random bag just sitting in the pool .

Stay was fine except the elevators were broken most of the stay and we could not access ice machines. My husband and I have disabilties.

There was a big group of kids playing very hard in the pool, and diving , my family and I had to go because it was a terrible situation, grown people drinking in the pool deck ( watching their kids ?) Not enough towels Terrible experience

We stayed here for three nights, and it was a horrible experience. The room reeked of cigarette smoke, the bathroom was filthy, and everything—from the room to the hotel itself—was DUSTY. I requested a different room immediately upon check-in due to the smell, but they claimed none were available. They promised to move us the next day, but that never happened. The towels were stained, and the elevator smelled like raw onions and sewage. We didn’t even bother trying the breakfast—who would want to eat at such a dirty hotel? Do yourself a favor and spend a little more to stay somewhere better. Zero stars!

No one at the desk to check us in. Sign told us to "enjoy a coffee and they would be back". Once we did get checked in the room smelled and my husband killed two roaches. There was garbage that sat on the hall all night from a room across the hall. The shower did not work properly..not even enough water pressure to rinse your hair. Other guests arguing in the hall at 3 am. Never staying here again!

There were pubic hairs in my shower, and the pillows were absolutely tiny and not comfortable in the slightest. The hallways were constantly noisy

I stayed at this hotel for a business trip, and it was an absolute nightmare. The room was filthy and infested with roaches. I couldn’t even sleep because I was terrified a roach might crawl into my ears. The TV didn’t work, and when I called the front desk for help, the clerk burped loudly while I was on the phone (he did say “excuse me,” but it was still incredibly unprofessional) he was nice though. The cleanliness was appalling. There was something that looked like poop on the toilet paper holder, and the walls were paper-thin—I could hear everything around me. Light was shining around the entire door, making it impossible to get any rest. The hallways were filled with garbage, and I honestly couldn’t bring myself to eat breakfast because I’m sure there were roaches in the kitchen as well. If it hadn't been so late and I didn’t know the area, I would’ve checked out immediately. I took pictures to document the condition of the hotel It wouldn’t let me upload the video of the roaches and garbage bags in the hallway, but nothing can truly capture how disgusting this place is anyways. If you value your sanity and health, do yourself a favor and stay anywhere else. This was, by far, the worst hotel experience I’ve ever had. The bad reviews of this place are absolutely true and I will be sending the pictures and videos to their corporate office.

Stayed for 3 nights & our room was so clean & spotless. The property was clean and quiet & the staff was really helpful. It was really nice! Would definitely book again :)

The floor in the room was sticky and dirty. The bathroom was not very clean. Breakfast was not good

Do not stay here! Towels were dirty

Rooms clean, housekeeping amazing, breakfast attendant handled 2 large schools and regular staff like a champ. Oh, Vheck in and check out ladies very professional and kind. Ty Best Weetern UCF.

The towels was yellow,the faucet was broken,the floor dirty,and the ac was so loud so I can’t sleep with one word horrible

Unfortunately, the sheets in the beds didn't look clean, and we found garbage on the floor. Additionally, there was no soap available to provide. It was not a good stay overall

The Hotel itself was fine. It was not the newest around, but it was clean and looked nice. However, directly across from the hotel is a lounge and bar. The music was so loud that I could not sleep. We were on the third floor and the windows seemed to rattle. The bar was open until 3 AM. That is when it finally stopped. If you are a light sleeper, I would not recommend this hotel.

well renovated well taken care of kind of place, the customer service was great, the breakfast is well it's what you'd expect, don't expect anything absolutely fabulous but it will get you through the day. overall I really like my stay, will I go there again? absolutely! would I recommend it to others? absolutely! honestly for the price it's an awesome place

This is probably one of the cleanest and nicest remodels I’ve ever seen in any chain. The staff was magnificent. The only issues we experience was the cars with no mufflers racing down the road way into the night. Also, The lighting outside the hotel is exceptionally bright, and the windows don’t have blackout drapes so the room was bright in the middle of the night. Between a noise and the light it was very difficult to sleep. But the facility was beautiful.

The bed were really comfortable but towels were heavily stained and elevator was down after our first night stay.

Friendly staff, very attentive. Breakfast was great, we loved that it was included in the price. The room was clean and spacious. However, the towels we got were stained as were some of the pillow cases. The water pressure in the shower was so weak that it barely washed the soap and shampoo off, and the A/C was incredibly humid. I tried to make the room cooler, all it did was make it more humid to the point where it was uncomfortable to sleep.

Breakfast was a plus. My only complaint is the noise coming from the street which is not the hotels fault.

I came for a quick overnight trip. The room was impressive upon walking in. Clean and spacious. Here's what didn't work: the TV a wall of outlets the inner motorized blind, and most importantly the phone did not work either. That is a safety issue. Overall with all the electronics not working I was very disappointed. That shows tremendous lack of attention to detail. Of course the staff offered to move me to another room but I had already bathed and unpacked Etc and moving would have been a huge hassle.

Unpleasant smell in the room and loud AC unit. Uneven temp from AC unit. TV had function to stream content from smartphone but this function did not work (by policy according to the reception).

Very clean with big rooms.

All good. The wifi was slow but out of that, we enjoyed to stay there.

While checking in at about 9pm there was no one at the front desk and then when the person came out they were talking. I thought they were talking to us but they were on the phone with someone speaking using their AirPods or something like that. It just seemed unprofessional. Otherwise everything else was okay.

The hotel staff were great. The condition of the hotel as far as the rooms go, need attention. At least in the room we were in. The bathroom is in bad shape and needs work. The floors were dirty and can tell they are not deeply cleaned at all. Basically some cosmetic work and better house cleaning is neeeed.

Staff was very friendly and always willing to help.

Staff went above and beyond to help us. Clean facilities, great American breakfast. Well located.

Convenient location. Staff rude. Room smells musty and dont walk on the floor with clean feet because they wont be anymore. Parking totally a sh*t show. Once you check in don't move your car. You wont get a other spot. People park wherever they want and are told with a parking pass you wont get towed but watched it happen to 3 cars.

We arrived around 4pm and check in is at 3:00 but no rooms were ready or available, so we had to wait. There is zero housekeeping. We had to go to the front desk for clean towels and toiletries.

Always friendly and helpful

Upon our arrival, we were told that my reservation was canceled due to the staff attempt to contact me with no response, untrue. We were turned away and told that there were no rooms available. The attendant had no remorse and showed no empathy. The worst hotel experience ever

When I pulled the edging open to hop in after a long day of travel, the sheets were speckled with black dirt. I called the front desk. The woman was very rude and ignorant. No apologies. Just “oh, come on down and I’ll give you a clean set of sheets”. “I’m not coming to make up your bed”. “Housekeeping left at 3:00 this afternoon” “there are no other rooms, we are full”

No complaints. The front desk representative (Mei) was helpful and friendly. Would recommend.

The hotel was practically empty on a Friday night, and they still put us in a front room with an EXTREMELY noisy bar/club right across the street!! Also, while it was nice to have an EV charger, it was soooooo slow that it wasn't even worth it.

Convenient location to UCF area and Waterford Lakes. Short drive to shopping and Dining. In room Keuerig did not work but coffee downstairs convenient. Included breakfast was same everyday compare w another chain we stayed at offering different meat w eggs daily. Loved the peeled boiled eggs. Fitness center could use a good cleaning. Floors and mats dusty. Staff is friendly and helpful. Beds and pillows comfortable.

The Hotel itself was fine. It was not the newest around, but it was clean and looked nice. However, directly across from the hotel is a lounge and bar. The music was so loud that I could not sleep. We were on the third floor and the windows seemed to rattle. The bar was open until 3 AM. That is when it finally stopped. If you are a light sleeper, I would not recommend this hotel.

Located in a good area, hotel has been well worn, lobby shows signs of aging. The room was clean, nice and spacious with a beverage fridge. Shower was nice, towels were ok. Breakfast had eggs and sausage, waffles, etc. Good and quiet area.

Conveniently located in Orlando and away from the busyness of Orlando. Quiet yet close to most of the attractions and dining options are just close by.

Our child attends UCF and we have stayed here multiple times. It is conveniently located and always clean, comfortable and friendly service.

Clean and just a couple minutes away from UCF campus.

Very comfortable stay. Free breakfast and friendly staff. Lots of space for parking and close to UCF and restaurants on Colonial Drive.

The location is very convenient for people looking stay close to the UCF

It was not clean and smelled weird There was a club across the street and there were about 50 teenagers hanging around outside, cops and tow trucks taking cars from the hotel and the hotel parking lot was full. Not a good experience

well renovated well taken care of kind of place, the customer service was great, the breakfast is well it's what you'd expect, don't expect anything absolutely fabulous but it will get you through the day. overall I really like my stay, will I go there again? absolutely! would I recommend it to others? absolutely! honestly for the price it's an awesome place

I stayed here two nights. It was a great short stay. Room was clean and spacious. Staff was friendly and breakfast was good.

Clean, comfortable and nicely priced property. Room was spacious, and had nice decor. Breakfast was good and staff was extremely friendly and helpful. Only problem we had was the noise from a nearby club, and the people on our floor going in and out slamming the doors until 2 am. Price was great compared to other places in the area.

Breakfast was poor on Sunday morning.

The breakfast quality is awful. Skip

Very comfortable stay. Free breakfast and friendly staff. Lots of space for parking and close to UCF and restaurants on Colonial Drive.

Rooms clean, housekeeping amazing, breakfast attendant handled 2 large schools and regular staff like a champ. Oh, Vheck in and check out ladies very professional and kind. Ty Best Weetern UCF.

The room was clean and comfortable. The staff was also very helpful and pleasant. The breakfast was also satisfactory. We enjoyed our stay (5 days).

The elevators were very dirty. The breakfast was ok. Very limited variety

The place was just perfect for a night to refresh before driving a few hours. It was very peaceful and felt safe compared to many other hotels in this area. Breakfast had a very good assortment of hot and cold items. The sausages were real good. There was an empty tray, most likely potatoes that was never replaced. So that was disappointing. I am in the area a lot and would definitely stay again.