I chose this specific property for a Valentine’s Day getaway based on the advertised amenities. However, upon arrival, we discovered the hotel is under full construction. Specifically: • Amenities Out of Order: The pool and hot tub—key reasons for our booking—are closed and unusable. • Restaurant Closed: The on-site restaurant is shut down for renovations, leaving us with no dining options on the most popular date of the year. • Lack of Disclosure: Neither the Expedia listing nor the hotel website provided any notice of these major disruptions. I paid full price for a premium experience that is currently non-existent. Had I been warned, I would have booked elsewhere. Instead, our Valentine’s Day plans have been completely ruined by lack of facilities.
I chose this specific property for a Valentine’s Day getaway based on the advertised amenities. However, upon arrival, we discovered the hotel is under full construction. Specifically: • Amenities Out of Order: The pool and hot tub—key reasons for our booking—are closed and unusable. • Restaurant Closed: The on-site restaurant is shut down for renovations, leaving us with no dining options on the most popular date of the year. • Lack of Disclosure: Neither the Expedia listing nor the hotel website provided any notice of these major disruptions. I paid full price for a premium experience that is currently non-existent. Had I been warned, I would have booked elsewhere. Instead, our Valentine’s Day plans have been completely ruined by lack of facilities.